Trusted Agent profile · Benfleet, Essex
Verified
★★★★★
442 reviews across 2 platforms
Phoenix House, 211 High Road, Benfleet, Essex, SS7 5HY
Part of Williams and Donovan, see every office.
Williams and Donovan's office in Benfleet, Essex, at Phoenix House, is rated 4.9 out of 5 across 442 reviews on two platforms, including 257 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Benfleet office, from every platform, shown as written. First names only.
5/5
GoogleWe had a pleasure to going trought the process with them, with pure heart we can recommend Williams and Donavan. They always replayed to our emails with patience explaining and clarifying any concerns. Great agency!
Thank you for your review Piotr 😃 it’s great to hear your feedback and we’ll ensure it gets fed back to our team …
5/5
FacebookI recently bought a house in Benfleet, coming from out of the area by some way. W&D were great throughout the entire process, from initially arranging appointments and answering questions about the property and the area, to managing the buying process without a hitch. I would highly recommend their services and the people themselves. Thank you W&D!
Hi Andy, thank you for taking a moment to leave such a lovely review for the team. We hope you're settled in to the house now and enjoy living in Benfleet - welcome!
5/5
FacebookWe were very happy with the overall service we received from Darren & Lloyd at Williams and Donovan Benfleet. Selling our house was very stressful due to other parties, but both Darren and Lloyd did their utmost best to alleviate this. We got there in the end and are now very happy in our new home. We would highly recommend their services.
Hi Shelley, thank you very much for your recommendation, it was a bit of a journey, but we were delighted to help you move on and into your new home in the end. We'll make sure Darren and Lloyd see your kind comments.
5/5
GoogleWe recently bought our new house through Williams & Donovan and were pleased with their communication throughout. Although we had various delays we finally have our dream bungalow.
Thank you for your review Gill and it’s great to hear that you were pleased with the service you received from our team and that you’ve completed on your dream bungalow 😃🏡 We wish you all the best in your new home. …
5/5
GoogleDespite challenges with Lockdown, COVID and our purchase going into probate through all of it, the team at W&D kept us informed, and worked very hard to get all parties in the chain aligned and working towards the same goal - completion. Super impressed with their service and dedication, would absolutely recommend them again.PositiveResponsiveness, Professionalism
Hi Jon, many thanks for taking the time to leave us such a great review for your sale and onward purchase - it was a journey but we got there in the end! Best wishes to you and Amber.
5/5
GoogleWhat an amazing team!! They have supported me though every step of the process. Not only completing viewings, but phone calls of encouragement and support when things weren't going to plan. Leasing with solicitors and buyer to ensure everything when as smooth as possible. I'm going to miss you guys xxPositiveResponsiveness, Quality, Professionalism, Value
Hi Michelle, what a journey it's been through thick and thin! Delighted to have helped you on your way - don't be a stranger, we'd love to see you in the office in the future!
5/5
GoogleGreat local knowledge, professional and good communication. I have bought and sold through them, would recommend.
Hi Daniel, thanks for your review. It was a pleasure to help you move again, best of luck with your next chapter.
5/5
FacebookWe were really pleased with the help and support we received from the staff at W & D during the sale of our house. We cannot however praise Paul enough, as he worked tirelessly throughout the whole process to keep everybody and everything moving and ensuring that all parties were kept informed and up to date on all matters. would definitely recommend.
Thank you Karen. It wasn’t an easy transaction but we are delighted we got you moving in the end!
5/5
FacebookLloyd was totally professional. He walked us through every step of the way.
Thank you for your review Mark, we were delighted to be able to help your parents with the sale of their property, and hope they are settled in their new home.
5/5
FacebookProfessional, highly efficient and VERY customer focused, nothing is too much trouble. Couple all this with extremely competitive prices and I couldn't really ask for more! Thank you Danielle, Lily and Val, from a very happy customer 😀
5/5
Googleexcellent service from all the team sold our property very quickly and kept us informed throughout would highly recommend them. Lynn done a great job dealing with the sale and purchess of another property kept us updated and chased where chase was needed in the chain many thanks. A very big thank you to all.
Hi Peter, thank you for your taking the time to leave a review for us, delighted to hear that you were happy with the service you received. Best wishes to you and Linda in your new home.
5/5
FacebookTop notch service, and they weren’t even acting on my behalf! Well and truly put my estate agents to shame, would 100% recommend Lynn and team
5/5
FacebookW&D are a fab Estate Agent with a great Team.. high level customer service throughout our sale and always very professional whilst maintaining an element of being 'human and not salesy'. Always very responsive and helpful, 100% recommend. A special thanks go to Mark, James and Lynn for all their help along the way.
Hi Sara, what a great review for the team at Benfleet! We were really happy to get you sold and hope that we'll be able to help you find your new home when you are ready to. Look forward to hearing from you then x
1/5
GoogleCouldn’t even be bothered to send over references to a new estate agent for my dad and our family, and now we’ve lost out on a place! So thanks a lot!
Hi Kieran, unfortunately your comments relate to a rental property and therefore have been posted to the wrong office, unfortunately the sales team are unable to assist. Please contact the lettings team for assistance on 01702 200666 where they will be happy to help you. Many Thanks
5/5
GoogleWe have just completed our purchase through Williams & Donovan and they were incredibly helpful from start to finish. This was our first home so the whole process was very new to us, but they kept us informed throughout and made it very easy for us. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Hi Jacob, thanks for taking a moment to leave such a great review. We hope you and Charlotte are settled and happy in your new home.
5/5
GoogleDespite challenges with Lockdown, COVID and our purchase going into probate through all of it, the team at W&D kept us informed, and worked very hard to get all parties in the chain aligned and working towards the same goal - completion. Super impressed with their service and dedication, would absolutely recommend them again.
Hi Jon, many thanks for taking the time to leave us such a great review for your sale and onward purchase - it was a journey but we got there in the end! Best wishes to you and Amber.
5/5
FacebookWe are so glad we chose Williams and Donovan for our sale. They have the in-depth local knowledge to know where the potential customers are, and found us a buyer within a few days of going on the market. We particularly appreciated Denise's supportiveness and assertiveness when the chain was struggling to make progress. Recommended for sure.
Thanks for taking the time to leave a recommendation for us Gerry, we were more than happy to help.
5/5
FacebookDespite challenges with Lockdown, COVID and our purchase going into probate through all of it, the team at W&D kept us informed, and worked very hard to get all parties in the chain aligned and working towards the same goal - completion. Super impressed with their service and dedication, would absolutely recommend them again.
Hi Jon, thank you for leaving this review for us - it was a difficult time for everyone but we were delighted to get everything through on the chain in the end. Hope you and Amber are all settled in now, best wishes.
5/5
GoogleWhat an amazing team!! They have supported me though every step of the process. Not only completing viewings, but phone calls of encouragement and support when things weren't going to plan. Leasing with solicitors and buyer to ensure everything when as smooth as possible. I'm going to miss you guys xx
Hi Michelle, what a journey it's been through thick and thin! Delighted to have helped you on your way - don't be a stranger, we'd love to see you in the office in the future!
5/5
FacebookWhat an amazing team!! They have supported me though every step of the process. Not only completing viewings, but phone calls of encouragement and support when things weren't going to plan. Leasing with solicitors and buyer to ensure everything when as smooth as possible. I'm going to miss you guys xx
Hi Michelle, thank you so much for taking the time to leave your review. Everyone at Benfleet became so invested in helping you sell, we were delighted to help you achieve that reality today! Take care x
5/5
FacebookIf you are looking to sell your property, I would highly recommend Williams & Donovan. They have been super efficient and helpful, answering any queries we had and keeping us up to date with any changes that happened within the process (this is key to a smooth process) thanks again Paul!!
Good Morning Jade, so glad that we got you moved and that you can both enjoy your new home! I’ll pass this on to Paul.
5/5
GoogleExcellent experience with Williams & Donovan. They produced superb photos of our house and marketed the property really well. Their customer service is excellent with regular in depth feedback and they are nice people who genuinely want the best outcome for you.
Thank you for your review Jonathan, we pride ourselves on providing an exceptional customer service to all of our clients and it’s great to hear that you felt we did this 😊 …
5/5
FacebookMy partner and I bought our first house recently through Williams & Donovan. We were so pleased with their brilliant service, always replying to emails / phone calls and chasing solicitors for us. Also, always kept in contact and kept us updated with our purchase through the coronavirus pandemic. Would highly recommend !!
Hi Ellie, thank you so much for your recommendation. We were delighted to help you buy your first home, now for all the excitement of getting it ready to move in to! Best wishes from all of us here at W&D.
5/5
GoogleReally helpful, couldn't have asked for a better service.
Hi Dave, thanks your your review. Always here if you need us in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Williams and Donovan's Benfleet office has 442 reviews across two platforms: 257 on Google, 185 on Facebook (across the whole business).
Williams and Donovan Benfleet is rated 4.9 out of 5 across all 442 reviews, and 4.8 out of 5 on Google from 257 reviews.
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
Williams and Donovan Benfleet, Phoenix House, 211 High Road, Benfleet, Essex, SS7 5HY.
