The Address Beckenham reviews

★★★★★ 5/5

Google

We can’t praise Neil, Remzi and the team at The Address enough for the job they did during our house purchase. Their communication throughout was faultless and friendly, regularly keeping us updated with progress and readily helping to resolve queries as and when they arise throughout the legal process. They made what can be a stressful time a very pleasant one! We would thoroughly recommend them.

Henry · 26 March 2024

★★★★★ 5/5

Google

We used The Address to sell our house in Durban Road last month. By far they were the best estate agents we spoke to. No hard sell, and kept us up to date throughout the process. Would highly recommend.

Paul · 17 October 2025

★★★★★ 5/5

Google

The Address were extremely helpful when purchasing from one of their vendors. The chain was complicated and turbulent, but Remzi and Linda’s advice and support throughout was helpful, insightful and I believe crucial to ensuring the chain was completed. Thanks so much, I would re-use again and again.

Tim · 14 July 2025

★★★★★ 5/5

Google

We would highly recommend The Address! The whole team were brilliant from start to finish, so professional and thoughtful, espcially how they organised house viewings in a safe way considering our new baby! A special thank you to Neil who was so helpful with the various hurdles we had to overcome and ensured we exchanged on time.PositiveResponsiveness, Quality, Professionalism, Value

Christopher · 26 August 2021

★★★★★ 5/5

Google

A Massive Thank You to The Address Estate Agents for a wonderful professional service selling our late parents home. We would highly recommend The Address to anyone wanting to sell their home, we was updated regularly throughout the whole process and everything run very smoothly and stress free. Thank you to everyone at The Address. 😊 …

Lee · 26 March 2025

★★★★★ 5/5

Google

Recently purchased a house via The Address, and the service and care was second-to-none. Remzi, Debbie and Neil went above and beyond to answer any queries I had in a timely manner, they were attentive and helpful, and nothing was too much trouble. I will absolutely use The Address to sell property in future, and would highly recommend them. 5 star people, 5 star service.

Rob · 28 May 2020

★★★★★ 1/5

Google

I wanted to share the experience my wife and I had, when buying our first house with the vendor's estate agency - The Address. We bought in December 2022. We have since had a ruling from The Property Ombudsman that The Address have to pay compensation to us for the whole ordeal. We viewed the property with J, an agent from The Address. We liked the property and asked the usual questions. One of the questions we asked was have there been any pest issues with rats or mice in the area. J. replied "No". It wasn't a "not sure". It was a confident, "No". Upon moving into the house, we found that the vendors had left a mouse sonic repellant device. It became very clear there was an issue based on the noises in the walls at night. On the 3rd day we had a pest control expert come down and they confirmed it was rats and they were infested in the walls. We spoke to a neighbour and found out it had been an issue in the terrace since the previous February, and the vendors had discussed with them about it. We have since spent thousands in repairs and pest control visits and still not had the issue sorted. We have had 4 different experts attempt to remedy the issue, but with the house being a terraced house, we also need to rely on the neighbours. It is 6+ months later and the nightmare is still not resolved. We wrote a complaint to The Address about the lie the agent told, about the place not having a pest issue (we don't know if she knew about the rats or not, but she should have replied she didn't know, rather than a confident yes). The Address Director, "D.", replied within an hour to our complaint, telling us she has looked into it, and we are wrong. D claimed that J, the estate agent, had said that she would contact the vendors to find out if there were pests and get back to us (despite D not being in the property when J was showing it to us). Of course, there is no record of her ever coming back to us. Later that day, D changed her story to say that we had never asked whether there were pest issues in the property. We opened a case with the Property Ombudsman about the incorrect answer to our pest questions, and the handling of our complaint. The Property Ombudsman ruled on our side for both issues and awarded us compensation, albeit an outrageously low amount. We feel The Address aren't the only ones responsible for our predicament, but we certainly wouldn't have bought the house, had we known about the issue. We feel the lie about pests not being an issue in the house has cost us a lot in money and energy. And we have had some very long nights unable to sleep because of the constant noises. Whether J knew or not, she was in the wrong to confidently say there were no pests in the house. RESPONSE: "We have challenged the wrongful findings of TPO where they have agreed and closed the file". - This is incorrect. The result of the case was that the adjudicator supported that they they failed on the *communication front and the *complaint handling front. They were told to pay compensation as per the Property Ombudsman. We felt the amount was not fair and were told if we accepted the compensation, we would not be able to go after them in court. So we told them to close the file. It was not closed because they challenged. *Communication because the adjudicator agreed that our complaint was consistent while "The Address' complaint response has altered". Their accounting of what happened changed through the complaint. *Complaint handling because the adjudicator agreed that a response within 1 hour of a complaint, dismissing the complaint, casts doubt over the depth of investigation. They are absolutely right, we can't prove what was said in conversation. However, the adjudicator found other faults within their process, which is why the ruling was for them to pay compensation.

Daniel · 26 March 2024

★★★★★ 5/5

Google

We both sold and bought through The Address and the whole process was unbelievably smooth, stress free and efficient. They helped us get some really great offers that we were very happy with and made selling our property so easy. I’d highly recommend the whole team - they are not your usual pushy sales people but open, helpful and professional. Neil especially was amazing at getting us to completion day in a really smooth and stress free way, always coming back to any questions really quickly and so helpful. If we move again we would definitely use The Address.

Louise · 26 March 2024

★★★★★ 5/5

Google

Had a great experience with the team at The Address and would highly recommend them. Dealt with a few agents in Beckenham in my move and they were by far the best. They are independent so care more than the large ones, but have a large enough team to ensure someone is always there to help. - Communication was good and consistent. - They were always honest and transparent (sounds obvious but unfortunately not the same for others). - They know the Beckenham market very well. - They really took the time to show buyers the property properly rather than rushing people through. - You get a dedicated member of the team once you've sold and he is fantastic - really helps push the sale forward and always communicates really well.

Natalie · 26 March 2024

★★★★★ 5/5

Google

The Address sold our home for us in West Wickham and we cannot praise them enough for the professional service they gave us. From the beginning (the moment we decided to list our home), to the very end of the sale, they kept us updated & informed every step of the way. It did not matter who we spoke to in their office, it felt like every member of staff was in charge of the sale and so gave us so much confidence and put our minds at ease with something that is usually so very stressful! THANK YOU SO VERY MUCH everyone at The Address Regards Athina & Jack

Athina · 26 March 2024

★★★★★ 5/5

Google

I would like to say a huge thank you to Nicky at The Address. She is a real star. The Address is a really fantastic company, they offer a totally professional and reliable service. I felt like I was more than a number, really good customer care. Lovely new home for me and my son. We love it here and I cannot thank you enough xx

Anita · 29 May 2019

★★★★★ 5/5

Google

Over the last 4 years I have used The Address, from first buying a house through them in 2020, to then renting a property out through them, and finally recently selling my property with them. The whole team always gives you a friendly first class service which always feel very personable and professional. Highly recommend!

Ben · 26 March 2025

★★★★★ 5/5

Google

We have just exchanged on a property through The Address, it was a smooth process, and always there to help us along the way. I would recommend The Address for selling or purchasing. Thanks Guys

⬤ · 21 November 2023

★★★★★ 5/5

Google

Recently has to sell a house - Debbie and her team provided an excellent service - fast and efficient. I have since recommended 'the Address' to a neighbor who was having difficulty selling his house with his current agent. Within a very short time they had a buyer and it all went through with the professionalism that goes with 'the Address '. I would highly recommend them.

Ian · 29 May 2016

★★★★★ 5/5

Google

I purchased a property through The Address and the end to end process was excellent. Everyone I dealt with was extremely helpful and I was kept up to date throughout. I would definitely use The Address again. A big thank you to Debbie, Remzi, Neil and Gilda for making the transaction as smooth as possible.PositiveResponsiveness, Professionalism

Lmoran123 · 26 August 2021

★★★★★ 5/5

Google

We would highly recommend The Address! The whole team were brilliant from start to finish, so professional and thoughtful, espcially how they organised house viewings in a safe way considering our new baby! A special thank you to Neil who was so helpful with the various hurdles we had to overcome and ensured we exchanged on time.

CD · 28 May 2021

★★★★★ 5/5

Google

The address property agents have been more than great! We’ve recently purchased a property through them and it has felt effortless on our part as they literally took care of everything and dealt with any concerns or questions we had. Thanks for a great and easy experience guys. Rob and Deb

#Romie · 26 March 2025

★★★★★ 5/5

Google

I had an excellent experience with The Address Estate Agency when selling our property. Their exceptional service made the entire process smooth and stress-free. The team is remarkably easy to communicate with, always available, and genuinely attentive to all inquiries. What sets them apart is their dedication to the customer's needs. They are willing to go the extra mile, even sacrificing from their own profits to ensure a successful sale process. This level of commitment is truly commendable and reflects their genuine care for their clients. I wholeheartedly recommend The Address Estate Agency to anyone looking to buy or sell property. My property sale was a success, thanks to the outstanding support and professionalism of Niel, Debbie, and Ramezi. I'm grateful for their assistance and couldn't be happier with the results.

A · 12 November 2023

★★★★★ 5/5

Google

Very friendly and professional service from the beginning to the end, also very responsive to emails. Huge thank you to Nikita who was my agent for two years, she was very helpful and supportive, and overall I’m very pleased with my experience, I would highly recommend their services.

Saulius · 28 May 2022

★★★★★ 5/5

Google

Recently completed a sale of a property through The Address. Neil & the team were amazing through the process by providing knowledge & expertise whilst updating on each step of the process. If you are looking for good service with peace of mind i would highly recommend The Address and in particular Neil.

Scott · 26 July 2021

★★★★★ 5/5

Trustpilot

A fantastic professional and friendly…

A fantastic professional and friendly service from Debbie and her team from start to finish. Debbie was friendly and professional, she did an amazing job in marketing my property. The property sold very quickly due the expertise and professionalism of Red and Guilda. Neil took over the sale which was difficult and frustrating at times. He was amazing and I truly believe if it was not for him the sale and purchase might have been lost. They are a truly dedicated team and I thank them all very much. Shirley Anthony

Shirley · 12 April 2022

★★★★★ 5/5

Google

Kim and Mo ant the team are a delight to work with, I have brought and sold property with them and they managed my rental property aswell. They are a real credit to the industry and other estate agents could learn a thing or two from them.

Mike · 26 February 2026

★★★★★ 5/5

Google

We have worked with The Address for years now and we have to say they’re the best agent we know- we have even chose them to sell some properties for us. They are so responsive and organised as a team. They are professional, friendly and …

Will · 22 April 2025

★★★★★ 5/5

Google

Having been a tenant with The address for the past 6 years they have been amazing from the very beginning with a very smooth transition from viewing a property to getting the keys. Remzi has always been at the end of the phone or email …

Natalie · 22 April 2025