5/5
GoogleIt was our first time renting via agency, and we are very happy.... Sophie was awesome....many thanks to the lovely lady... keep it up your good works... highly recommended..!!!
Trusted Agent profile · Beckenham
Langford Russell Beckenham reviews
★★★★★
675 reviews across 3 platforms
3-5 Kelsey Park Road, Beckenham, BR3 6LH
Part of Langford Russell, see every office.
Langford Russell's office in Beckenham, at 3-5 Kelsey Park Road, is rated 3.8 out of 5 across 675 reviews on three platforms, including 181 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
181
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
492
Reviews on Trustpilot
Business-wide
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Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beckenham.
Awards
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
Google5/5
GoogleI am very thankful to all support and help given to me for easily complete my buying this residential property.
Agent replied · 20 June 2024
Thank you Twinkal for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAgency didn't bother turning up for a…
Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.
Agent replied · 13 June 2024
Hi Lou. I am sorry to read this but am unable to find you on our system to investigate further. Could you please drop me a line with the details so that I can speak to those involved. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
Trustpilotexcellent service like to say a massive…
excellent service like to say a massive thank you to wiliam C he got it done
Agent replied · 13 June 2024
Hi S Jones, thank you for your5 Star review! We're thrilled to hear that William provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Agent replied · 13 June 2024
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
4/5
GoogleI had a very good experience with Langford Russell in Beckenham...... I felt well looked after by Oliver and had great trust in his endeavours to find me what l was looking for. I would not hesitate in recommending them.
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Oliver but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service from Eddie and Oliver. Sensible and realistic valuations, good set of potential buyers, they kept us fully informed of progress. They found buyers very quickly and kept of top of everything up to exchange of contracts. Thanks everyone.
Agent replied · 20 June 2024
Thank you John for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Beckenham team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRecently rented through Langford and Russell and it has been the easiest experience I've had with an estate agent. Aidan has looked after us from start to finish and is still continuing to help us. Can't recommend him enough.
Agent replied · 20 June 2024
Thank you Kyle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GooglePleasure to deal with. We was buying a property through Sophie who kept us updated throughout the purchase.
Agent replied · 20 June 2024
Thanks Luke- we are so pleased that you were happy with the service you received. Kind Regards- Karen Hedges Acorn Customer Services
1/5
TrustpilotOutlandish quotes for work that was never done
Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.
Agent replied · 13 June 2024
12/12 We have now spoken and your points raised have been taken on board. A refund has been arranged for you following our discussions. Thanks. AndrewHi Abhi. I have checked our records and cannot find a record for you as a landlord from the limited details you have provided. Would you be able to contact me please on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk, so that I might be able to help you. Thanks. Andrew Roberts - Customer Relations Manager.
5/5
TrustpilotBeverley and Team provide and excellent…
Beverley and Team provide and excellent service.
Agent replied · 13 June 2024
Thanks Michael for acknowledging the service provided by Beverley and her colleagues.
5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Agent replied · 13 June 2024
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
5/5
GoogleI really recommend this company - Oliver worked really hard to keep the purchase of our flat on track throughout the whole process, and was quick to return calls and to move things along.
Agent replied · 20 June 2024
Thank you Piers for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe have had a very good experience with Langford Russell and were particularly pleased to work with Aidan. He is very professional, listening and responsive. His friendliness was welcome as moving abroad could have been much more stressful.
Agent replied · 20 June 2024
Thank you Nicolas for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleEddie is a sales machine! He is completely on it. Honest and a great communicator. Very efficient and realistic with prices and timelines. Would thoroughly recommend!
1/5
TrustpilotAVOID this agency like the plague
AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.
Agent replied · 13 June 2024
Hi PaulBer87. I am unable to find your details on our system from what you have provided me with above. I am also unable to see a review from “Luis” as you suggest. If you are referring to “Louise”, this has been dealt with and wa s caused by a simple administrative error that was resolved as soon as it was raised. You make some serious accusations and so would be grateful if you contact me on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk and I will do my best to resolve your issues. Thanks. Andrew Roberts - Customer Relations Department
5/5
GoogleEddie and his team are excellent. Extremely proactive and always positive, ready to negotiate over any hurdles. Very professional and they deliver!
1/5
TrustpilotBexleyheath branch can seriously damage …
Bexleyheath branch can seriously damage your wealth.poorly trained , totally inept and incompetent. fail to understand the matrix of the buying process . fail to disclose important facts that are needed to make a balanced purchasing decision. limited communication . all in all a complete and utter shambles. I have been in the property business for 40 years and in all that period have never come across such an unprofessional company .
5/5
GoogleWhat a fabulous team. They have been incredibly responsive and helpful regarding the sale of our property from start to finish. Thank you!PositiveProfessionalism
Agent replied · 20 June 2024
Thank you Steve for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleCan’t thank Eddie and team enough, it’s thanks to them we managed to buy our perfect house even after our chain fell through!
1/5
TrustpilotStrangers to the truth
Truth issues. Tendency to hide. Wouldn't trust them as far as I could throw them.
Agent replied · 13 June 2024
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
5/5
GoogleVery helpful from the start to the finish on every level. I would recommend them ,especially if you are a first time buyer.
Agent replied · 20 June 2024
Thank you David for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Agent replied · 13 June 2024
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleGreat support from Langford Russell and, in particular, from Shirin Noroozi-Dezfuli who worked extremely hard to make everything go smoothly. Nothing was too much trouble. Many thanks.PositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Thank you Cathryn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Langford Russell Beckenham
Has Langford Russell won any awards?
Yes. In The Trusted Agent 2026 awards: Langford Russell, Beckenham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beckenham.
