Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat support from Langford Russell and, in particular, from Shirin Noroozi-Dezfuli who worked extremely hard to make everything go smoothly. Nothing was too much trouble. Many thanks.PositiveResponsiveness, Professionalism
Cathryn · 27 August 2021
Agent replied · 20 June 2024
Thank you Cathryn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleA special "thank you" to Oliver Pettman who acted professionally and politely at all times. He is a credit to your company and deserves to go far! I wish you every success for the future.
Gillian · 22 June 2019
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Ms · 25 November 2019
Agent replied · 13 June 2024
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotI have been dealing with Michael Stroud…
I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin
Barry · 30 September 2019
Agent replied · 13 June 2024
Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHarry at the dartford office was…
Harry at the dartford office was excellent.very polite and responsive young man who kept me updated and very good at helping me through the whole processtreet thankyou harry
Claire · 5 June 2021
Agent replied · 13 June 2024
Thank you Claire for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotSuch a full of liers been waiting to…
Such a full of liers been waiting to see the property and the agent didn’t come up and latter lied to me about he was here.31d Walmer terrace.Never recommend to anyone.
Sudam · 3 July 2020
Agent replied · 13 June 2024
Dear Sudam. I am of course sorry to read your review and also sorry for the slow acknowledgement. If I can still help, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 1/5
TrustpilotFull blown fraudsters, posing as realtors...
Maybe my experience is unique, but these guys are fraudsters. They collected money from me on the pretext of doing background check, came back after a month to say background check had some issues, and proceeded to pocket my 250 pounds. Hard to believe what they do is even legal in the UK. Keep your distance from these criminals, or you will live to regret it...
Kehinde · 30 May 2018
★★★★★ 5/5
GoogleSophie was very helpful in providing guidance / advice. Responded to emails expeditiously. Definitely recommend them.
Nur · 22 June 2019
★★★★★ 5/5
GoogleWe sold our house through LR and they did a great job, we got a good offer in 3 weeks and Eddie worked really hard with some shockingly bad solicitors and some frustrating process issues to ensure the sale progressed. He had obviously got the trust of the buyers and managed to persuade them against some unnecessary extra queries. Would definitely use them again.
Victoria · 22 June 2019
★★★★★ 5/5
GoogleWonderful team at the Beckenham branch. Attentive and understanding at all times! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Orlando · 27 August 2022
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Beckenham team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotBad service
Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves
Martin · 19 March 2021
Agent replied · 13 June 2024
Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleJack Cuthbert has been really helpful through my tenancy. We would like to thank him for his service.
Praveen · 22 June 2017
★★★★★ 5/5
GoogleNice company, very helpful people, thanks for everything:)
Volkan · 21 June 2023
Agent replied · 20 June 2024
Thank you Volkan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Angus · 6 August 2022
Agent replied · 13 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFantastic estate agents, we both rented and bought a property through Langford Russell and they were great. Eddie Youds sold us our gorgeous flat, he understood exactly what we wanted and was very patient with us during the sale process. He wasn’t at all pushy or overbearing, but helpful and understanding from day one. Would highly recommend buying from a property from him.
Aysha · 22 June 2019
★★★★★ 5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Sam · 27 June 2023
Agent replied · 13 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Ryan · 25 May 2022
Agent replied · 13 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat communication and updates.Very…
Great communication and updates.Very professional from start to finish
John · 26 April 2023
Agent replied · 13 June 2024
Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleJack has been brilliant, very helpful and professional. Thank you for all your hard work. Joan Sefer
Daren · 22 June 2017
★★★★★ 5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Mr · 7 February 2023
Agent replied · 13 June 2024
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
★★★★★ 3/5
TrustpilotMiss communication on the day
A very limited service.
Steven · 18 August 2023
Agent replied · 13 June 2024
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
★★★★★ 4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
ExclusivelyMe · 19 November 2022
Agent replied · 13 June 2024
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
★★★★★ 5/5
GoogleThank for all of your help Aiden, wonderful service. Ensured a fast and easy experience.
All staff really went out there way to help whenever needed.
Helen · 21 June 2020
Agent replied · 20 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Aidan. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleReally impressed with Shirin at LR. V responsive, quick to respond and seems v genuine so would highly recommendPositiveResponsiveness, Professionalism
Steve · 27 August 2021
Agent replied · 20 June 2024
Thank you Steve for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
