Langford Russell Beckenham reviews

★★★★★ 5/5

Trustpilot

Great support throughout

Daniel, our agent was great, he supported us throughout the sale of our property and was key in getting all parts of the chain to the right place at the right time. We are very grateful for all his support and cannot recommend him highly enough.

Kirsty · 30 April 2021

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, unkind

Emma · 1 December 2025

★★★★★ 5/5

Trustpilot

Outstanding Service

I had the pleasure of being assisted by Lilia Ghenim and Rubeena Bukreedan of the Belvedere branch. Their demeanor and professionalism are second to none. I would not hesitate to recommend them to anyone who is seeking a property.

Lisa · 12 April 2022

★★★★★ 5/5

Google

Professional Staff that assisted and helped us through the process of selling our property.

Theunis · 21 April 2024

★★★★★ 1/5

Trustpilot

Very unprofessional. Disappointed.

Attended a viewing at one of the properties in Dartford. Upon arrival to our viewing there was a mass que waiting to view the property. This is very unprofessional and very bad practise.

Halil · 3 December 2022

★★★★★ 1/5

Trustpilot

Terrible

Terrible! Avoid at all costs. I paid my rent late three times in the course of two years. Twice due to change in jobs and there was nothing I could it about it. They failed my reference for a new flat and was unapologetic. Extremely dismissive and rude staff. Took a year of being here to get a toilet seat fixed let alone other repairs. I’m a journalist so I’m planning to expose them soon if they carry on this way. Complete and utter disgrace of a company.

Akilah · 28 January 2020

★★★★★ 5/5

Google

We have regularly worked with Langford Russell in Beckenham for several years - in particular Eddie (sales) and Jack (rentals) - and we have always been very happy with their approach and service. Thoroughly recommended.

Paul · 22 June 2018

★★★★★ 5/5

Trustpilot

Absolutely fantastic

I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🤣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work

Dean · 1 November 2019

★★★★★ 5/5

Google

My wife and I were really pleased with the service provided by Aidan in the Beckenham office. He really went the extra mile, something I've not seen from letting agents in the past. A personable and professional person who obviously takes pride in his work.

Dominic · 21 June 2020

★★★★★ 5/5

Trustpilot

Great service from Naomi May during the…

Great service from Naomi May during the relet of our property in Bermondsey.

Nigel · 15 March 2024

★★★★★ 2/5

Trustpilot

Incredibly poor experience as a tenant

Incredibly poor experience as a tenant. Consistently not answering to emails, many broken promises and frustration. After a month in the flat, some things promised to be fixed when we moved in are still broken. Takes a lot of time and effort to deal with, avoid if possible.

Renato · 25 March 2019

★★★★★ 1/5

Trustpilot

This was by far the worst tenancy and…

This was by far the worst tenancy and property management experience I have ever endured in my 10 years of living in London and now Sutton at Northumberland House. I have recruited roles in PM and can assure you that the standard of property management is exceptionally low, it was rarely visited, and security was frequently used to fill in the gaps. It takes months for anything to get fixed and communication is at a minimum. Tenants should be at the heart of the business, not a number and forgotten about. My advice would be to go to a more reputable property agent. Avoid, you will regret dealing with them...

Chloe · 20 August 2018

★★★★★ 5/5

Google

Eddie and Oliver at the Beckenham office have been great, often going the extra mile to ensure things kept moving by chasing legal teams, purchaser and seller accordingly and keeping eveyone up to date. Very professional at all times, great communicators so highly recommended

Carol · 21 June 2020

★★★★★ 1/5

Trustpilot

Unprofessional liars who try to take your money before an offer is even accepted

A very unprofessional company with very unprofessional staff, Nicholas impartcular. I asked to put an offer on a flat. An email was sent immediately telling to make an offer and to transfer £500 deposit. Of course I was not going to give them my money until and offer was accepted. I never got a response from the email so emailed him to confirm he had received it. Still nothing. After not hearing from him at all for two days I called the office and spoke to A colleague who said it was pending and Nicholas would call me. 2 days later my boyfriend called up to chase the offer again. Nicholas then lied to my boyfriend and said he had already called me to tell me our offer hadnt been accepted. He then spoke to me very rudely still saying he had called me to tell me that. Such a liar and totally rubbish at his job. Stay clear of these and I’m now really glad that I didn’t get the flat as having this company as your estate agent would be a nightmare.

Kat · 15 July 2018

★★★★★ 1/5

Trustpilot

Professional thieves!!! Beware of them.

Guys, please don't go near them. They took my £250 pounds . Told me they are checking my preference for over a month. They tell lies, unprofessional, raised their voice when talking to you. Push you around themselves. They are fraudsters, posing under letting disguise. I promise them I'll get my money back. They wasted our time chasing refrence. We spent one month and some days trying to rent from them. Not knowing, thru have already given the house to someone else, while they made us chase after nothing. They work together with FCC paragon. Doing nothing, but rip people off their had earned money. I wish there's no star to describe them.

Abosede · 25 June 2018

★★★★★ 5/5

Google

It has been an absolute pleasure working with George while we were looking to move in to a new apartment. He understood our requirements patiently and clearly, and showed us exactly what we were looking for in the very first day. After that, he was very diligent in following up with us on all of our questions and communicating on what the next steps were. I have been very impressed by the genuine care and professionalism with which he dealt with us.

Debarshi · 22 June 2018

★★★★★ 5/5

Google

We -sadly- have ample experience with letting agencies both in London and internationally and we have never been as impressed with a real estate agency as we have been with Langford Russell in general and Jack Cuthbert in particular. The level of genuine care and diligent attention for details has made us feel valued and well treated and it has meant we felt like we are forging a strong relationship to last us through the years not conducting a mere business transaction. Excellent service!

Duena · 22 June 2018

★★★★★ 5/5

Google

I have been renting in and around London for the past 10 years and have always been hesitant to use estate agencies due to bad experiences in the past. Thankfully Langford Russell have been great. They have consistently provided fast responses, helpful information and they turned the referencing process around very quickly. Jack in particular has been a pleasure to work with, always going above and beyond to help wherever possible. If/when I move on from my current property I will certainly be getting back in touch with Langford Russell.

Leanne · 22 June 2018

★★★★★ 5/5

Google

I had an amazing experience with Kelly from Langford Russell. She made the process of buying our house very smooth. She is very responsive via phone/ email this lead to reduced stress during the buying process. Thank you

Diana · 19 June 2024

★★★★★ 1/5

Trustpilot

Not professional, lie, threatening, unskilled

Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions

Amanda · 9 May 2017

★★★★★ 3/5

Trustpilot

Slow and average.

Only effective once commission is on the line.

Sbrighton · 4 May 2024

★★★★★ 1/5

Trustpilot

Rubbish

Rubbish. Never deal with this agency. They are liars and brigands. They will mix all your documents, instead of your name you will get someone else name. Instead of your one price you was agreed in a contract you will receive totally different one in your contract. Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager. I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service. Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!

Romans · 20 December 2013

★★★★★ 5/5

Trustpilot

We have worked with acorn for four…

We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.

Oliver · 28 July 2022

★★★★★ 5/5

Trustpilot

Very good service overall

Very good service overall. I used this company for renting out a property. Excellent staff: Mauricio, Deven and Mia. I would recommend this estate agent.

Oscar · 18 December 2024