5/5
GoogleExcellent service, Very helpful in keeping me calm!!!! Understood my requirements and met them , Highly recommend this branch .
Trusted Agent profile · Beckenham
Langford Russell Beckenham reviews
★★★★★
676 reviews across 3 platforms
3-5 Kelsey Park Road, Beckenham, BR3 6LH
Part of Langford Russell, see every office.
Langford Russell's office in Beckenham, at 3-5 Kelsey Park Road, is rated 3.8 out of 5 across 676 reviews on three platforms, including 181 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
181
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
493
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
5/5
GoogleThank you for the good work , support and professionalism, Jack. Well done!
5/5
GoogleThank you for my dream first home for myself!
5/5
GoogleGreat service, nice staff, good opening hours.
1/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Dear Simona. I am sorry to hear about the service you have received and would like to investigate the issues further. Would you be able email me please at andrew.roberts@acorngroup.co.uk with the details of your complaint or if easier you can call me on 020 83156929. Thank you. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Thanks Jake for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHe is very helpful and nice
Rating only, no written review.
Agent replied · 13 June 2024
Thank you Amadou for leaving us a 5* review. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotMy god they are completely useless.
Rating only, no written review.
Agent replied · 13 June 2024
Dear Giacomo. I have spoken to your Property Manager and she informs me that your landlord had a long list of items that needed fixing before you moved in. He has agreed to do all of these and has done his best to do so before moved in. I believe that there is still one outstanding item which is due to be fixed within the next 7 days. Unfortunately, as we don't manage the property for your landlord, he choses to use his own contractors, but we have kept you updated during the process and will continue to do so until the items have been resolved to your satisfaction. I am sorry that you have not been happy with the service and if I have missed anything, I would be very pleased to hear from you. Thanks. Andrew Roberts - Customer Relations Manager (Andrew.roberts@acorngroup.co.uk).
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
FacebookRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Langford Russell Beckenham
Has Langford Russell won any awards?
Yes. In The Trusted Agent 2026 awards: Langford Russell, Beckenham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
