Trusted Agent profile · Beckenham
★★★★★
676 reviews across 3 platforms
3-5 Kelsey Park Road, Beckenham, BR3 6LH
Part of Langford Russell, see every office.
Langford Russell's office in Beckenham, at 3-5 Kelsey Park Road, is rated 3.8 out of 5 across 676 reviews on three platforms, including 181 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
181
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
493
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
5/5
GoogleTop work from Aiden. Move went super smooth and communication was great. 10/10
Thank you Josh for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
5/5
GoogleSteve and his team worked so hard on our behalf. We were kept informed every step of the way. The team managed all our viewings in a professional way and it was a pleasure to have them representing our property. Friendly honest and up front. Thank you
2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleI would reccommend Langford Russell to anyone looking for a speedy and proffesional sale. Sophie and Eddie kept us informed every step of the way and know how to navigate the difficult path of selling a property brilliantly, all the staff are first class.....Nick
5/5
GoogleVery happy with how Eddie and Oliver managed our sale. We had a few unforeseen hiccups along the way, but they were always ready with ideas and solutions, which ultimately saw the sale to conclusion.They know their market, and know what they are doing, so I'd have no hesitation in recommending their services.PositiveProfessionalism
Thank you John for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and Guy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI had recently had the pleasure of dealing with Aidan from Langford and Russell. I found Aidan to be very responsive with questions/queries and was able to organise viewings quickly. We ultimately rented through Langford and Russell and continued to be impressed with the level of service throughout the process. Would highly recommend.
Thank you Tarik for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleDefinitely Beckenham's Number 1 Estate Agents! Eddie, Oliver, and all the team are always courteous, supportive, and so very efficient. Our successful sale and new home purchase are the result of their professional and knowledgeable skills, and we cannot recommend them highly enough. Many thanks to you all at Langford Russell Beckenham! Lynne and Suzanne
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Beckenham team and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotJosh at Medway looked after us through…
Josh at Medway looked after us through a very difficult sale. We felt well supported and informed. issues were navigated well. This is especially impressive as medway had a special “no fee” deal on as the branch had only just opened. We will definatly use them again.
Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
1/5
TrustpilotThe worst agents ever
The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.
Hello GK. I am sorry to read this review and would like to understand a little more about the issues you experienced so that we can learn from where mistakes may have been made. I am unable to find you though on our system from your initials and wondered if you could drop me an email so that I can investigate further? Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleFantastic service from everyone at Langford Russell. Made the sale as easy as possible, and sorted issues readily and quickly as they arose. Would definitely recommend
5/5
TrustpilotAmeila and Jake have been amazing…
Ameila and Jake have been amazing through the whole process of buying our first home. Kept us well informed and were really efficient and easy to contact. Really glad we had them as our estate agent.
Thank you Amina for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Amelia and Jake at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Beckenham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
