Trusted Agent profile · Bath, Somerset
★★★★★
255 reviews across 1 platform
1 Princes Buildings George Street, Bath, Somerset, BA1 2EY
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Bath, Somerset, at 1 Princes Buildings George Street, is rated 4.7 out of 5 across 255 reviews on 1 platform, including 255 Google reviews rated 4.7.
Every review we hold for the Bath office, from every platform, shown as written. First names only.
5/5
GoogleHave to echo other reviews here, Dan Weatherhogg Worked with us on trying to secure a rental property in Bath, he was attentive and professional throughout. It is a particulary difficult time at the moment when the market is very busy, so we were grateful to have Dan be open and honest about the process. Would reccomend speaking with Dan and his team for anyone looking to rent in the area.
4/5
GoogleI used Andrews estate agents to sell my house. The initial sale fell through but they were quick to find a buyer on both occasions, and for a higher price than other estate agents advised was likely. I felt they could have been more proactive with chasing the solicitors to progress with the sale on the first occasion. However, after Tania Hall was assigned to my case, I was impressed with her work, and felt she went above and beyond to move the sale forwards. The only reason I am not giving Andrews 5 stars, is due to the solicitors they recommended to me who I felt provided a very poor service. All the staff at Andrews were polite and courteous, and pleasant to talk to. Thank you for your hard work.
5/5
GoogleExcellent organisation, liaison between 2 parties. Emma and Emily, and Keith all great. Changed my view on estate agents !!!
Thank you, El Huesito, for your wonderful feedback! We're thrilled to hear that Emma, Emily, and Keith made such a positive impact. It's fantastic to know we've changed your view on estate agents. We appreciate your support! Best wishes , Lisa
5/5
GoogleThe Bear Flat Team have been nothing short of magnificent. Made everything so easy for us. They always communicated swiftly & eloquently and no matter who dealt with us, it was always very professional. Extra thank you to Rowan for all his help too. No quibbles abut who we'd use again in the future.
5/5
GoogleVery impressed with Andrew’s especially Hamza, from offer to completion in 6 weeks doesn’t get better!
Hi John, great to see how impressed you are with the team in Bath, particularly Hamza, we know he works hard but getting a sale through is 6 weeks really is impressive! Thank you for the fantastic review, Rhys.
5/5
GoogleCannot recommend Zak McCulloch highly enough. Went above and beyond in keeping me informed on new properties and in fact, was the only agent in Bath who did.
Hi Nathalie de Domenici, thanks for sharing your experience with us. Thanks so much for leaving us a 5 star review!
5/5
GoogleI had a very positive experience with Andrews Bear Flat. I dealt directly with Dan Weatherhogg who, from our very first phonecall, was very attentive and ensured that the process of securing our rental property was straightforward. The other staff I encountered in the team at Bear Flat were also great, as were teams outside this branch.PositiveProfessionalism
1/5
GoogleIs it legal for Property Letting Agents to take commissions from Contractors when the source of the problem is the Agent themselves? The last 2 years renting my property with Andrews Property Group Bear Flat Bath Branch have been an nightmare. I have been left with over £10,000 of damages to my and my neighbours property due to a leak that Andrews didn't resolve. In fact, over the last 2 years I've been charged continuous fees to unblock pipes at extremely high prices. I now know why. I have recently learnt that Andrews has been taking introductory commission / referral fees from Contractors it uses. Not only have I paid Andrews over £9000 since working with them to manage my property etc, it seems they are benefiting financially every time they use a contractor to fix a problem of their own making. What's the problem? The agent is not incentivised to get the best contractor for the job; rather they are incentivised to use the most expensive. Further, they are rewarded financially for not rectifying problems and hiring the most expensive contractors. Is this common knowledge? Is this legal? I'm now in dispute with the Andrews and the Property Ombudsman, which if still unresolved will be going to court and to the media. I don't want other unsuspecting landlords falling foul from this. Andrews left a waste pipe running 100% horizontally under my floor boards - of course (physics) it got blocked and leaked through to the apartment below (photos attached). I was invoiced for this pipe to be replaced over two years ago, it wasn't. Now Andrews won't take responsibility. Fellow landlords, please ask your agents if they are taking commissions from your contractors. Fellow landlords, please don't use Andrews if you want your property to be in safe and responsible hands. 3 weeks since my solicitors got in touch with Andrews to pursue an insurance claim and still there's been no response from Andrews. Disgusting behaviour. Very disappointing.NegativeResponsiveness, Quality, Professionalism, Value
Dear Phil, I’m sorry to hear about your experience, but I am now really pleased that we have reached an amicable solution following the sub floor pipe leaking into the the vacant property beneath. We wish you all the best in the future.
5/5
GoogleAndrews Estate agents have been fantastic helping my elderly relatives with the sale of their home. Special thanks go to Emma & Emily who have gone out of their way to help. They have been so kind, patient & understanding through the whole process and we can't recommend them enough. THANK YOU
Hi Sarah, thanks for taking the time to leave a five star review. Great to see that Emily & Emma were so helpful with everything you needed, glad all went well for you related sale, thanks, Rhys.
5/5
GoogleThe team at Andrews Bear Flat saw us through our recent house sale and the whole team were fantastic. Emma in particular was proactive in ensuring the process progressed well and went above and beyond keeping the whole chain informed and together! Thank you all so much
Hi Lydia, thank you for taking the time to write a lovely five star review. Fantastic to see the whole team have been a massive help on the sale of your home and even went above and beyond! I am thrilled to see you had such a great experience, thanks again and all the best, Laura.
5/5
GoogleAndrews have been fantastic in the getting our house on the market and sold so quickly. They always kept us updated with the viewings and the progress of the sale. We dealt with Jodie Benjamin and she has been so patience with us and guided us through the whole process. Could not fault them and would recommend them to anyone.
5/5
GoogleEmily has supported us through our renting process and she has been so helpful the whole way through, very prompt replies to any questions I had… no matter how many I asked! Can’t recommend her enough.
Thank you, Holly. We're very happy to hear that Emily provided such excellent support throughout your renting process. Your recommendation means a lot to us!
5/5
GoogleI can't thank Andrews enough especially Dylan, Keith and Jodie for there help. I've never sold a house before and they helped me to understand the process every step of the way. Very quick service, phone calls or emails daily to let me know of any progress. I definitely would use Andrews again and would recommend them.PositiveProfessionalism
5/5
GoogleI have dealt with Dan Wetherhogg for the past six months or more looking for a property and cannot fault his assistance or that of the other team members at Andrews Bear Flat. Will certainly be using their services in the future should the need arise and would highly recommend them.
5/5
GoogleWe sold our flat and bought a house both through Andrews and found the team was very helpful throughout the process. The recommended solicitors, DC Law, were not good at all but the Andrews team, particularly Keith and Tania, put a lot of effort into coordinating between parties to get us to completion on the date we wanted.
5/5
GoogleHad a very smooth experience with my recent purchase here. Isaac was professional and friendly and took on board everything I said at each viewing. This actually led to Isaac picking one out which I had missed but was exactly what I was looking for. Good communication between Andrew's themselves, and the other involved parties i.e. mortgage advisor and solicitors.
5/5
GoogleHad a very smooth experience with my recent purchase here. Isaac was professional and friendly and took on board everything I said at each viewing. This actually led to Isaac picking one out which I had missed but was exactly what I was looking for. Good communication between Andrew's themselves, and the other involved parties i.e. mortgage advisor and solicitors.
5/5
GoogleGreat experience with Andrews property. James Fox was very helpful, friendly and always quick to reply to any queries
Hi Nathan, thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
5/5
GoogleExcellent service from the Andrews Team at Bath Bear Flat, from the initial online viewing with Dylan through to completion they have been helpful, supportive and efficient during what was at times a challenging purchase. Particular thanks to Emma, without whom I’m sure we wouldn’t have made it to completion.PositiveResponsiveness, Professionalism
5/5
GoogleMe and my boyfriend recently started renting a property through Andrews. James Fox was extremely helpful in making this process easy for us. He was so friendly and willing to answer any questions we may have. For us, it was the most positive moving/renting experience we have had so far.PositiveResponsiveness, Professionalism
5/5
GoogleEmma and the Bear Flat team were brilliant, I can't fault their responsiveness and clarity at all. They guided us through our first house sale with patience and support, can't recommend enough. Thank you.
Hi William, brilliant to see that your experience with us was such a good one. Congratulations on your sale and we wish you all the best with your move. Thanks, Rhys
5/5
GoogleEmma and Emily and the whole team were really helpful, kind, and all round lovely throughout my property search. This is the only office that sent me relevant properties as and when they came on the market, despite me asking all of the agents I viewed places with to do so. Unsurprisingly, we have ended up buying through them, and they were supportive throughout the whole process. Genuinely lovely people, who have made the whole process simple, answering all of my stupid questions.
5/5
GoogleWould like to say a big thanks to James (and all of the team) for helping with a big move from Brighton. Moving from further afield is always stressful, but James really went the extra mile to help us with everything. Kind, professional, and supportive; would definitely recommend!PositiveResponsiveness, Professionalism
5/5
GoogleFrom start to finish Andrews were extremely helpful and informative. Everything was clearly communicated, very friendly and helpful.
Hi Aimee-Rose Libby, thanks for sharing your experience with us. thanks for your review. I’m happy to hear that we provided a great experience for your move in Bath.
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Andrews Estate Agents's Bath office has 255 reviews across 1 platform: 255 on Google.
Andrews Estate Agents Bath is rated 4.7 out of 5 across all 255 reviews, and 4.7 out of 5 on Google from 255 reviews.
Andrews Estate Agents Bath, 1 Princes Buildings George Street, Bath, Somerset, BA1 2EY.
