Trusted Agent profile · Bath, Somerset
★★★★★
255 reviews across 1 platform
1 Princes Buildings George Street, Bath, Somerset, BA1 2EY
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Bath, Somerset, at 1 Princes Buildings George Street, is rated 4.7 out of 5 across 255 reviews on 1 platform, including 255 Google reviews rated 4.7.
Every review we hold for the Bath office, from every platform, shown as written. First names only.
5/5
GoogleWe had a fantastic experience finding our family home with Andrews. The entire team was incredibly responsive, attentive to every request, and made sure we were kept fully informed with regular updates throughout the whole process. We …
Thank you, Linta, for your wonderful review! We're thrilled to hear about your fantastic experience with our team. We appreciate your trust in us for finding your family home.
5/5
GoogleI have had the pleasure of working with Andrews over the past few months as I searched for a new property in Bath - a major life change for me. The team were excellent, especially Jake who couldn't have been more helpful and efficient, providing service that was above and beyond expectations. Thank you!
5/5
GoogleI have dealt with Andrews Bear Flat office for several years, Dan Weatherhogg & Monica Bruton have offered consistently excellent customer service and I would not hesitate in using again.
Thank you, Sam, for your wonderful review! We're thrilled to hear about your positive experiences with Dan and Monica. Your continued trust and support mean a lot to us. Looking forward to assisting you again in the future! Best wishes , Lisa
5/5
GoogleMy sale failed before completion because the buyer failed the bridging loan, but I have no complaint about Andrews at all, Catherine and Emma did great jobs on every step, they are very professional, efficient and trustworthy. I will definitely use Andrews again if I want to sell in the future.
Thank you for your kind words and understanding. We're thrilled to hear that Catherine and Emma provided excellent service. We look forward to assisting you again in the future. Best wishes, Lisa
5/5
GoogleEmily and the team at Andrews were an absolute pleasure to deal with. I wouldn’t hesitate to recommend them to anyone selling a property in the Bath area 👍🏻 …
Thank you, Steve! We're thrilled to hear that Emily and the team made your experience a positive one. Your recommendation means a lot to us. Best wishes , Lisa
5/5
GoogleWe cannot thank the Andrews @ Bear flat team enough. After a *tumultuous* process of selling our property, the team were SO supportive, friendly and kind for the many months of dealing with us, through the highs and lows (and my many panics). From the first meeting we felt we had made the right decision of whom we wanted to sell our first home - Keith, Emma and Sophia (and everyone else!) THANK YOU!! I’ll miss our regular catch ups!
Thank you, Freya! We're thrilled to hear about your positive experience with Keith, Emma, and Sophia. It was a pleasure assisting you through the process, and we'll miss our catch-ups too. Best wishes in your new home!
5/5
GoogleSophie, Connor and Emma have been a great help during my recent house purchase. They are all very friendly and professional and have kept me well informed throughout the experience.
Hi Kat T, thank you so much for your kind words! We're thrilled to hear that Sophie, Connor, and Emma made your house purchase experience smooth and enjoyable. Your feedback means a lot to us. Congratulations on your new home!
5/5
GoogleAndrews based at Bear Flat, Bath, have supported us so brilliantly with selling our flat in Bath. Particular thanks to Emma Mussert whose helpfulness, dedication and being one step ahead at all times is greatly appreciated.
Thank you, Jenny! We're thrilled to hear about your positive experience. Emma and the team at Bear Flat are dedicated to providing exceptional service. Best wishes and thanks again.
5/5
GoogleEmma and Emily were excellent at helping two people who didn't have a clue about the whole process. Everything ran really smoothly and there was no stress at any time. Everyone else we dealt with at Andrews were also friendly and helpful too.
4/5
GoogleWe chose to sell our house with Andrews after renting the house with them for the last 5 years. We were impressed with the service we received from the whole sales team at Andrews Bear Flat. After receiving one low valuation for our house, Rory Mactaggart was reassuring and knowledgeable about what similar houses had sold for recently and was convincing about what we could achieve for our house (and he was spot on!) Once we had accepted an offer, Emily Snell was very diligent and kept us updated on how the sale was progressing with the solicitors. We were also able to get updates from other members of the sales team when people were on annual leave which was appreciated. We would thoroughly recommend Andrews to anyone looking to sell their house in Bath.
5/5
GoogleJake and Emily were brilliant. Kept me informed at every step of the process and were extremely helpful when there was a problem.
Thank you, Nesma! We're thrilled to hear that Jake and Emily provided excellent service and kept you well-informed. Your feedback is greatly appreciated! Best wishes, Jake
5/5
GoogleI've just completed a house purchase through Bear Flat Branch. Excellent support and service from Emma M from first viewing, all through the solicitors process to completion! Constant progress updates. When contacting the branch if Emma wasn't available I was pleasantly surprised to find all the rest of the team were totally up to speed with what was happening on our house especially during negotiations. Very impressive. All the team I dealt with, Emma also Keith, Rowan, Matt were very knowledgable about the area of the property I was interested in and the market. I felt very confident working with them. I would certainly use them again in the future. P Herman
5/5
GoogleMolly & James were incredibly efficient and professional throughout the process of helping me prepare my rental property and finding our tenants. They understood that I was nervous about the process and frankly took all the worry out of it. It has been a pleasure and I would not hesitate to recommend Andrews, Bear Flat.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Anna, thank you for taking your time to leave us a review. thank you for leaving us such a great review.
5/5
GoogleWe chose Andrews to sell our Aunt’s house having seen four different agents. We felt Andrews were the best placed in terms of the market sector for the house and their geographical location on Bear Flat. Rory was very professional and impressed me when we first met. We were not disappointed. The sale was very well handled and Matt, who was our day to day contact, achieved a very good price for the cottage. The “after sale” follow up was excellent with very good attention to detail and progress chasing. The whole process went very smoothly to a quick exchange and completion on the same day! Many thanks to all the team at Andrews.
5/5
GoogleWe found all the staff at Andrews, Bear Flat welcoming and knowledgeable. Sophia who ultimately handled our sale is a consummate professional, a good listener, and empathetic to her clients' needs. Her gentle manner is combined with steely …
Thank you, Timothy, for your wonderful feedback! We're thrilled to hear about your positive experience with Sophia and our team at Andrews, Bear Flat. Your kind words mean a lot to us, and we're delighted to have been able to assist you. Best wishes!
5/5
GoogleI made the mistake of using a "cheap" online firm of solicitors for the conveyancing process after terms were agreed. Despite great difficulty in contacting them or getting them to process the sale, Emma at the Bear Flat office persevered and finally managed to establish that the solicitor was off sick (probably stress related) and her boss had left! Sale now completed using a different firm but without Emma's significant contribution we would still be stuck.
Thank you, Mike! We're thrilled Emma could assist and help navigate the challenges. Your kind words mean a lot to us. Congratulations on completing your sale!
4/5
GoogleEmma Mussert was helpful and responsive. A second viewing was easily arranged and the offer/acceptance process was made possible. However, the money laundering check was not undertaken in the nicest way. It felt like I was being treated as having done something wrong until I could "prove" overwise. Strange feeling when you are trying to buy a new property in a downward market at present... I have no problems with the check, the information needed and why it is required. However, the tone and the manner in which it was completed could have been better. Maybe the process or tone could be improved here, even an online portal (for Andrews generally) with check boxes and document upload ability, so it feels secure. Instead, it felt like I was needing to send absolutely all my private financial information to an Andrews email, and it did not feel secure nor private. It was a difficult and painful process, it nearly put me off continuing trying to get the offer accepted. Probably the worst bit of the whole purchase process.
5/5
GoogleWe have had an excellent experience letting our house out through Andrews. Monica has always been very prompt to reply to emails, provided extensive information and patiently answered hundreds of our questions. When issues have arisen she …
Hi Emma, thank you for your wonderful review! We're thrilled to hear about your positive experience with Monica and our team. Your satisfaction is our priority, and we're glad to know your rental is in good hands. We appreciate your trust in Andrews. Best wishes , Lisa
5/5
GoogleThe team at Andrews, Bear Flat, have been amazing. From the initial contact and valuation from Catherine, who showed such sensitivity, understanding and pragmatism in selling what had been a lifetime family home, through to Emma, who's …
Thank you, Jenny, for your wonderful feedback! We're thrilled to hear that Catherine, Emma, and the team made your experience smooth and successful. It was a pleasure assisting you with your family home sale. We appreciate your kind words and support!
5/5
GoogleJust like to take the opportunity for all the professional help and advice given in the help of buying a property, which was accurate and a trustworthy sales team, I was able to make a precise decision best for my needs. With two properties in my portfolio and is on going. I have no hesitation to recommend the sales team at Andrews and is nothing but the best in all their advice in the current market and such a difficult time with mortgage rates increasing. They know the current values. The hard working team are up together with all relevant information, there are not many agents in Bath I would trust. But Andrews is 10/10. Thank you
Hi Rachel, thank you for your lovely five star review to the team in Bath and your lovely 10/10 rating for us. I am so glad to see the team provided you with their best knowledge and advice to help you make some important decisions. Fantastic to hear you would have no hesitation to recommend us, the team will really appreciate this review so thank you. All the best, Laura.
5/5
GoogleWe have found Andrews to be very approachable, professional and quick at responding to all the queries. Andrews always make sure tenants look after the property. Thank you Stephanie and the team for all your help.PositiveProfessionalism
Good afternoon Alpa, we’re so glad to hear that you had a smooth experience from start to finish.
5/5
GoogleWe had a fantastic experience with Emma at Andrew's Estate Agents in Bear Flat when buying our first home. Her communication was excellent, keeping us informed every step of the way. She made the whole process as smooth and stress-free as possible, always answering our questions with a friendly, supportive and professional approach. Thank you, Emma!
Thank you, Hannah, for your wonderful feedback! We're thrilled to hear about your positive experience with Emma. Your satisfaction is our priority, and we're glad she could make your home-buying journey smooth and stress-free. We appreciate your kind words and look forward to assisting you in the future! Best wishes, Jake
5/5
GoogleEmily Snell & Emma Mussert of Andrews Bear Flat Bath are amazing! The rest of the Andrews team there are pretty good too. From my initial meeting with Emily, both Emma & Emily have been lovely and proactive. They always kept in touch with me and their approach was 1st class. No-one in Bath should use any other agents! Thank you, thank you (again!) from my heart. A token of my thanks is on its way.
Hi Lee, thank you for taking the time to write such a kind five star review to our team in Bath. Fantastic to hear Emily and Emma have provided you with their first class service and always kept in touch with yourself. They will be really pleased to hear this review, thanks again and all the best from all of us, Laura.
5/5
GoogleI've had Emma Mussert from Andrews Bear Flat taking care of things with my house purchase and I can hands down say I've never dealt with an agent as brilliant as her. She has been so helpful and puts so much effort into her work. Every Wednesday she has done 'check ins' with both parties and their respective solicitors which has kept the sale on track and made life so much easier. Often you can be left with no comms from Estate Agents and they're difficult to get hold of or just aren't really on the ball but not with Emma. If she's not running the place already she really should be. Superstar agent!
Hi Francesca, thank you for taking the time to write us a lovely five star review. Amazing to hear you have had Emma by your side and helping you with every aspect of your property journey. Emma is a true asset to the team in Bath and it is so lovely to hear she has been able to help you and support you through it all. Emma will really appreciate this review so thank you for writing such a nice one. All the best, Laura.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Estate Agents's Bath office has 255 reviews across 1 platform: 255 on Google.
Andrews Estate Agents Bath is rated 4.7 out of 5 across all 255 reviews, and 4.7 out of 5 on Google from 255 reviews.
Andrews Estate Agents Bath, 1 Princes Buildings George Street, Bath, Somerset, BA1 2EY.
