Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe purchased a house via Brockenhurst and were looked after by Dawn. Dawn was consistently helpful, friendly and knowledgeable. She highlighted potential issues so that we were able to address before they became prohibitive, and really …
Melanie · 8 October 2024
Agent replied · 26 July 2024
Thank you so much for taking the time to leave such a kind review. We are delighted to hear that your experience with Brockenhurst Estate Agents was a positive one and that Dawn provided exceptional service during your house purchase. … More
★★★★★ 4/5
GoogleBrockhurst estate agents have been helpful to find properties . Danielle was helpful and accommodating for a particular viewing.
Ludhian · 31 May 2025
Agent replied · 25 August 2024
Thank you so much for taking the time to leave a review for Brockenhurst and Danielle specifically. We are delighted to hear that you have had a positive experience with our company and that Danielle has been able to assist you.
★★★★★ 5/5
GoogleI would rate Brockenhurst Basingstoke team 11/10.
Sarah, Matt, Julie and Kian worked really hard to help us sell our family home. Super professional and pleasant to dealing with. They priced our home well, kept …
M · 8 October 2024
Agent replied · 26 July 2024
Thank you so much for taking the time to leave us such a glowing review and for giving us a fantastic 5-star rating! We are delighted to hear that you had a positive experience with our Basingstoke team, specifically Sarah, Matt, Julie, and … More
★★★★★ 5/5
GoogleDanielle was fantastic. Once she understood what I was looking for in a property, she recommended other properties for viewing. She made my viewings so stressless. I highly recommend her. I can't thank her enough. …
I · 8 October 2024
Agent replied · 25 August 2024
Thank you for taking the time to leave a review for our business. We are thrilled to hear that Danielle provided you with excellent service. We always strive to understand our clients' needs and find them the perfect property, and it's … More
★★★★★ 5/5
GoogleAmazing agency. Danielle was friendly, knowledgeable and gave us the space and time to have a good viewing.
Rohit · 31 May 2025
Agent replied · 26 July 2024
Dear Rohit, thank you so much for taking the time to leave a 5-star review. We are thrilled to hear that you had an amazing experience with Danielle. We pride ourselves on providing excellent service, and we are so glad that she was able to … More
★★★★★ 5/5
GoogleWe had a great experience with Brockenhurst Estate Agents. Although we ultimately didn’t sell through them, I was really impressed with the service throughout. Danielle in particular was fantastic, she negotiated incredibly hard on our behalf and was always professional, proactive, and approachable. I would thoroughly recommend Brockenhurst to anyone looking for a dedicated and hardworking team.
Chris · 31 August 2025
Agent replied · 15 April 2026
Thank you so much for taking the time to share your experience. It's great to hear that you felt supported throughout. Danielle will be especially pleased to receive your feedback, she works incredibly hard for her clients, and your recognition means a lot. We really appreciate your recommendation and wish you all the very best with your next chapter. If we can help in the future, we’d be delighted to hear from you.
★★★★★ 5/5
GoogleSarah and her team at Brockenhurst Estate Agents Basingstoke have been outstanding throughout my sale process: Professional, high-level of communication, engaging, friendly and efficient. Most importantly, I never felt that anything was too …
Heather · 8 October 2024
Agent replied · 26 July 2024
Thank you so much for taking the time to write such a glowing review about our team here in Basingstoke. We are delighted that you had such a positive experience with us and it's especially gratifying to hear that you felt our team was so … More
★★★★★ 5/5
GoogleMy experience with the Basingstoke office has been brilliant from initial contact to completion on my recent sale . I will strongly be recommending them to all my friends and family. A big thank you to Matt, Sarah & Amanda.
Alison · 31 May 2024
Agent replied · 26 July 2024
Dear Alison,
Thank you so much for taking the time to leave us a review. We are thrilled to … More
★★★★★ 5/5
GoogleProfessional and Pro-active.
We liaised with a number of Estate Agents in the sale and purchase of our home and are really glad we chose Brockenhurst. At every point they have behaved with professionalism and integrity, and it's clear that is part of their management style as all employees were consistently professional.
Key Contacts:
Matt (Director) was very knowledgable and realistic, full of good advice.
Sarah (Manager) she supported us in the sale of our house and kept us sane.
Dawn (Move manager) pro-active in chasing down all the parties for getting in shape for exchange etc.
They're also all just lovely people to work with, and very patient dealing with all the random questions and various hurdles that come along in the moving process. Thanks all!
Anita · 9 October 2024
Agent replied · 23 October 2024
Thank you so much for your kind words and taking the time to share your experience. We're thrilled to hear that you felt supported and well-guided throughout your sale and purchase. It’s our goal to provide a professional and proactive service, and it’s wonderful to know that this was reflected in your interactions with our team.
Matt, Sarah, and Dawn will be delighted to hear your feedback, they truly are dedicated to ensuring every step of the process is as smooth as possible. We're grateful to have had the opportunity to assist you, and it’s great to know you found the advice and support helpful during what can be a stressful time.
If you ever need anything in the future, please don’t hesitate to reach out. Best wishes in your new home, and thank you again for choosing Brockenhurst!
★★★★★ 5/5
GoogleKian Walters has been very proactive in helping us find a property. Thank you!
Sejal · 31 May 2025
Agent replied · 26 July 2024
Thank you for your review! We're delighted Kian's proactive approach was helpful in your property search. We're here if you need further assistance.
★★★★★ 5/5
GoogleI recommend very good and responsive also many thanks to Kian Walters for a job well done
Marieta · 25 April 2025
Agent replied · 20 May 2025
Thank you so much for your kind words and for choosing us! We’re delighted you found our team responsive and that Kian could help you secure the perfect home. Your recommendation means a great deal to us, and we’re always here if you need anything in the future. Enjoy your new place!
★★★★★ 5/5
GoogleJulie was fantastic while taking my partner and myself around some properties. It felt like we were dealing with an actual person rather than just another estate agent. Massive well done, we will be coming back in the future!
Michael · 31 May 2024
Agent replied · 26 July 2024
Thank you for your wonderful feedback! We're delighted to hear that Julie provided such a positive experience for you and your partner!
★★★★★ 5/5
GoogleBrilliant service. Sarah was really helpful and professional will definitely use again in the future.
BiGOZ · 11 May 2025
Agent replied · 11 May 2026
Thank you for your kind words! We're delighted to hear that you had a brilliant experience with Sarah. She always goes the extra mile to provide a professional and helpful service. We truly appreciate your support and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI had great experience with Hannah and Chloe, they were professional, friendly, and efficient throughout the process of finding a new tenant. They kept me updated, communicated clearly, and made everything straightforward. I would happily recommend them to anyone looking for excellent service.
Sheetal · 2 August 2026
★★★★★ 1/5
GooglePoor customer service, came all the way to view a property and the visit was cancelled due to an offer accepted on that day, fair enough. However, property back on the market 3 days later, so they call and see if I want to come back, but no apology or even acknowledgement of the inconvenience and waste of our time.
C · 31 May 2025
Agent replied · 26 July 2024
Thank you for your feedback. We want to clarify a few points regarding your experience. … More
★★★★★ 5/5
GoogleKian is brilliant!
He has been super accomadating, always quick to respond to emails and very welcoming to us as first-time buyers. He is knowledgable and has made the whole process clear and easy to understand!
Matthew · 31 May 2024
Agent replied · 26 July 2024
Dear Matthew,
Thank you so much for your kind words and 5-star rating! We are so glad that you had a positive experience with Kian and that he was able to make the process of … More
★★★★★ 5/5
GoogleThank you to Sarah, Matt, Bailey and Michael for helping us with such a smooth house move.
We found you to be honest, helpful and responsive to all our enquiries.
We love our new home!
Sapphira · 31 May 2024
Agent replied · 26 July 2024
Thank you so much for your kind words, Sapphira! We are so glad to hear that your house move was made smooth and that you are happy in your new home. We are pleased that you found us to be honest, helpful, and responsive. We take pride in the service we provide and your feedback is greatly appreciated.
★★★★★ 5/5
GoogleI found Brockenhurst to be very proactive in marketing my house, and all of the team in the Basingstoke office were friendly, polite and approachable throughout the selling process. Their commission rate was competitive, and I was very happy with their service from start to finish.
Lynne · 30 September 2023
Agent replied · 26 July 2024
Thank you so much for your kind words, Lynne! We are delighted that you found our service to be proactive and friendly throughout the entire process. We are also pleased that you felt our commission rate was competitive. We are very grateful for your 5-star rating and we appreciate your support.
★★★★★ 1/5
GoogleHi. So very disappointed with this letting agent named Keiren. He was 10 min late, parked his car like he does not care if its in the way. He had dinner on his shirt and after he opened the door of the property we were just about to see. The smell of wee just completely changed our mind and decided we are not going yo seee any more further. What a horrible experience 😞
Kristina · 9 October 2024
Agent replied · 14 May 2026
Thank you for your feedback. We’re very sorry to hear about your experience, but we don’t, and have never, had a team member named Kieren. If you’d like us to look into it further, please contact us directly.
★★★★★ 4/5
GoogleWe decided to sell through Brockenhurst due to how friendly and helpful Matt and the team were. The first week or so we had great communication setting up photos, viewings, up to the point of offer. Sadly after we accepted an offer the …
Liz · 8 October 2023
Agent replied · 26 July 2024
Thank you for your review. We're glad to hear that Matt and Sarah's service was appreciated, but we regret that the communication later in your journey fell short of your expectations. … More
★★★★★ 5/5
GoogleSo far so good, butlers was recommended to me and havnt so far disappointed. Had a good vibe from Chloe one of the team and they have been great with communication and resolving anything needed regarding my property
Chloe · 2 August 2026
★★★★★ 5/5
GoogleAn amazing team who know exactly what they are doing and ease the way for you when both selling and buying. Sarah Allen is superb, super efficient and extremely knowledgeable. Would highly recommend as nothing is too much trouble and they will get the job done.
Ann · 27 July 2023
Agent replied · 26 July 2024
Hi Ann, thanks very much for taking the time to leave this review. It's good to hear you've been pleased with everything we've done. Thanks, Sarah
★★★★★ 5/5
GoogleAssisted a friend of mine with some complex mortgage matters and couldn’t have been more helpful. Professional, knowledgeable and responsive throughout, making what could have been a stressful process feel straightforward and manageable. Would highly recommend!
Peter · 8 August 2026
★★★★★ 5/5
GoogleWe had the pleasure of dealing with Matt at Brockenhurst Estate Agents during the early months of 2022. We had a complex and challenging move and Matt and his team worked extremely hard throughout the entire process. We cannot stress how …
Belinda · 8 October 2023
Agent replied · 26 July 2024
Hi Belinda, thank you so much your review. The move certainly wasn't straightforward! We're all really pleased to read your comments about how professional and friendly our team were. It was an absolute pleasure to be able to hand you both … More
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