Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe initial booking for my viewing at No 82 stag..... was cancelled and Julia rang to rebook the appointment and she was on time and very polite and professional in her dealings with the viewing.. she explained details and asked if i have …
Stanley · 8 October 2024
Agent replied · 26 July 2024
Thank you for sharing your positive experience with us! We're delighted to hear that Julie was able to assist you promptly and professionally. We strive to provide exceptional service, and it’s wonderful to know that Julie’s efforts made … More
★★★★★ 5/5
GoogleI sold and bought a property within 10 days of going on market with Brockenhurst. Very good service from Matt director and all the team. Continuous contact , kept informed of the progress of both the sale and purchase all the way through. …
Ethna · 8 October 2024
Agent replied · 26 July 2024
Dear Ethna,
Thank you for your kind words. We're thrilled to have helped you swiftly find … More
★★★★★ 5/5
GoogleWe had a great experience with Kian at Brockenhurst and highly recommend. He's been communicative, accomodating, knowledgable and very friendly throughout which we've certainly learnt isn't a given!
Katie · 11 May 2025
Agent replied · 23 October 2024
Thank you so much for your kind words and recommendation! We're thrilled to hear you had a great experience with Kian and that his communication, knowledge, and friendliness stood out. If there's anything else we can assist you with in the future, don’t hesitate to reach out. Wishing you all the best!
★★★★★ 4/5
GoogleBrockenhurst were great from starting the journey to sell our home, all the way through to exchanging contracts.
They kept us updated constantly and were easy to get hold of if we had any queries.
Would really recommend using them for anyone looking to move home. We would do so again.
Flora · 27 May 2024
Agent replied · 26 July 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleAmazing service from Brockenhurst estate agents. I was buying a property through them. I was working with Kian who is an absolute star. He communicated all the way through to ensure the seller and myself as the buyer progressed as we should …
Subin · 8 October 2024
Agent replied · 26 July 2024
Thank you for your kind words! We're thrilled to hear about your positive experience with Kian and our team. Your satisfaction is our priority, and it's wonderful to know we could assist you effectively. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Brockenhurst Estate Agents!
★★★★★ 5/5
GoogleBrockenhurst have been fantastic from start to finish, starting off with our initial meeting with Sarah discussing our sale and requirements for a new home to Julie taking the open days getting a buyer swiftly for our house and with our …
Luke · 8 October 2024
Agent replied · 26 July 2024
Dear Luke, thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a fantastic experience with us from start to finish. We are glad that our team, especially Sarah, Julie, and Dawn, provided you with … More
★★★★★ 5/5
GoogleFriendly and Professional had a great experience with them specially Kian, been really helpful keeping me update with new property coming into the market
Zahoor · 31 May 2025
Agent replied · 26 July 2024
Thank you for your wonderful feedback! We're delighted you had a great experience with us, especially with Kian. His helpfulness in keeping you updated on new properties reflects our commitment to attentive service. We appreciate you … More
★★★★★ 5/5
GoogleThe Brockenhurst team have been great. They have helped navigate a highly complex and stressful situation with us losing our buyer 10 days before completion, to swiftly finding us a new buyer to keep our onward chain intact. Julie in …
Nicholas · 8 October 2024
Agent replied · 26 July 2024
Thank you for sharing your experience with us! We are delighted to hear that the Brockenhurst team, and Julie in particular, were able to assist you through such a challenging and stressful situation. … More
★★★★★ 1/5
GoogleI booked a viewing appointment..I was already at the property and I got the call saying that the booking had to be cancelled. Very disappointing
Tek · 11 May 2025
Agent replied · 12 November 2024
Dear Tek,
I apologise for the inconvenience caused by the cancellation of your viewing. My colleague Caleb was at the property, but we were instructed at the last minute by the seller to cancel all appointments.
Unfortunately, it seems unlikely that we’ll be able to reschedule. However, if anything changes, we will reach out to you immediately.
Thank you for your understanding.
Kind regards,
Matthew Griffiths
Brockenhurst Estate Agents
★★★★★ 5/5
View Agents BuyerDanielle
Danielle was very honest, helpful and went out of her way to help me and my partner with several viewings. It’s greatly appreciated!
Joe · 30 October 2024
★★★★★ 5/5
GoogleWe all know the reputation that estate agents have, but I'm pleased to say that Brockenhurst continue to buck this trend! I have much appreciated their continued care, attention to detail and customer service since their first approach when …
Karen · 8 October 2024
Agent replied · 26 July 2024
Hi Karen, firstly thank you very much! The team and I were all really pleased to read your review and it's been an absolute pleasure working with you (and Monty) recently. Sarah has worked particularly hard chasing everything through from … More
★★★★★ 5/5
GoogleAfter much searching, I finally managed to narrow my choices down to two properties, one of which was listed with Brockenhurst, After arranging a viewing I was met at the property by Kian, who couldn’t have been more helpful. …
Jay · 8 October 2024
Agent replied · 26 July 2024
Thank you Jay for your thoughtful review of our services. We are so pleased to hear that Kian was helpful and professional in assisting you with your property search. We strive to provide the best customer service and it is wonderful to … More
★★★★★ 5/5
GoogleThe team are amazing and have been really helpful! Aidan has helped us through the entire process.
Rosie · 15 July 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with the team. Aidan will be especially pleased to know he made a difference throughout your journey. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleBayleigh is incredibly professional, polite, patient and a real diplomat for Brockenhurst. Great service!
Stuart · 31 May 2023
Agent replied · 26 July 2024
Thank you for your review Stuart, Bayleigh is an absolute superstar and she was delighted to read your comments. Great that you found her to be professional, polite and patient. Thank you again from all of us here. Thanks, Matt
★★★★★ 5/5
GoogleVery proactive had viewings even before it went on their website. Had a buyer after first viewings who pulled out. Have another buyer from them now.
Alan · 25 March 2025
Agent replied · 15 April 2026
Thank you for the review! We’re really pleased we could generate interest in your home and find you a buyer quickly. Looking forward to seeing it through to a successful completion!
★★★★★ 5/5
GoogleFabulous service. Despite unexpected delays, everything was handled in a totally professional way with diplomacy, tact and humour to get one house sold and another one purchased, and together we did it! Would recommend Brockenhurst for …
Elfriede · 8 October 2024
Agent replied · 26 July 2024
Thank you for your kind words! We're thrilled to hear about your positive experience, despite the hurdles. At Brockenhurst, we're committed to exemplary customer service, and your recommendation is greatly appreciated. It was a pleasure assisting you with your move!
★★★★★ 4/5
GoogleBrockenhurst were great from starting the journey to sell our home, all the way through to exchanging contracts.
They kept us updated constantly and were easy to get hold of if we had any …
Flora · 8 October 2024
Agent replied · 31 May 2026
Thank you for your kind words! We're thrilled to hear about your positive experience. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleThe team at Brockenhurst are fantastic!
They have been great with keeping me up to date with every step in the selling process and radiate nothing but positive energy throughout the sale of the …
Robert · 8 October 2024
Agent replied · 26 July 2024
Thank you so much for your wonderful feedback! We're thrilled that our team could keep you updated and maintain a positive atmosphere throughout the selling process. It's great to hear that our quick responses and well-organized viewings made a difference. Your kind words mean a lot to us. Thanks for choosing Brockenhurst!
★★★★★ 5/5
GoogleGood viewing, agent could answer our questions. They were flexible with viewing times which worked out for us.
T · 11 May 2025
Agent replied · 24 December 2024
We're glad to hear you had a good viewing experience and that our agent was able to answer your questions. It's great to know our flexibility with viewing times made things easier for you. If you have any further questions or need assistance, we're always here to help!
★★★★★ 4/5
GoogleMy viewing experience with this agency has been great. Good presentation, friendly, initiative and helpful.
Thant · 31 May 2025
Agent replied · 26 July 2024
Thank you for taking the time to leave a review for Brockenhurst Estate Agents. We are thrilled to hear that you found our team to be friendly, initiative, and helpful. Our goal is to provide excellent service to all of our clients, and we … More
★★★★★ 5/5
GoogleHad a great experience with Kian Walters, who knew the property and market really well!
Kess · 31 May 2025
Agent replied · 31 May 2026
Thank you for your feedback! We're pleased Kian's knowledge of the property and market provided a great experience.
★★★★★ 5/5
GoogleThe move manager at Brockenhurst worked hard and personally to keep my sale moving.
Jeremy · 31 May 2025
Agent replied · 26 July 2024
Hi Jeremy, thanks for the review and we appreciate your feedback.
★★★★★ 5/5
GoogleThe team at Brockenhurst are unlike any estate agents I’ve encountered before. They are all really lovely people, everyone is happy to help and very positive. They are honest and transparent and keep in really good communication the whole way through the process of buying and selling. Could not recommend them more.
Hannah · 31 May 2023
Agent replied · 26 July 2024
Thank you for your glowing review! We're thrilled to hear about your positive experience with our team's helpfulness and transparency. Your recommendation is greatly appreciated, and we're glad we could make your buying and selling process smooth and communicative. Thank you for choosing Brockenhurst!
★★★★★ 5/5
GoogleThe first thing is dawn that works there is so lovely and calming..she had a heart of gold but also very very good at her job ..I would tell any one to use Brockenhurst estate agents
Donna · 31 May 2024
Agent replied · 26 July 2024
Thank you for taking the time to leave such a heartwarming review! We're delighted to hear about your experiences with Dawn and appreciate your kind words about her professionalism and caring nature. At Brockenhurst Estate Agents, we strive … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.