Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI'm selling my house and looking to buy a bigger one. Sarah and Matt have been showing me properties of interest and I really like their professional manner and approach as they seem to try to do the best for their clients but also be fair …
Monica · 8 October 2023
Agent replied · 26 July 2024
Hi Monica, thank you very much for your review. It's been a pleasure to show you both around the properties and we're delighted you've found our advice useful. Sarah and I will continue to work with you to ensure we find you the perfect home to move to. Thanks you again from all of us here in Basingstoke! Thanks, Matt
★★★★★ 5/5
View AgentsKian was very friendly and welcoming
Kian was very welcoming, friendly and very helpful during the viewing
Ash · 24 October 2024
★★★★★ 5/5
View AgentsThank you Dawn and Karen
We’re first time buyers and our purchase of this house has not been straight forward in the slightest. We have been so well supported by Brockenhurst and can’t thank them enough for their excellent communication, patience, professionalism and kindness throughout. Thank you
Hannah · 23 May 2025
★★★★★ 5/5
GoogleI'm so glad we decided to give Brockenhurst a try. After being sat on the market for along time with nothing happening, and having had a very stressful year. We decided to switch to Brockenhurst. The team are fantastic I love that after the …
Nic · 8 October 2023
Agent replied · 26 July 2024
Hi Nicola,
Thank you so much for taking the time to write such a wonderful and detailed … More
★★★★★ 5/5
GoogleBrockenhurst Estate Agents are a fantastic team, headed by Sarah who we had alot of dealings with, nothing is too much trouble, encouraged us to ask as many questions as we needed and had all the answers, Sarah also helped us in other …
Ian · 8 October 2023
Agent replied · 26 July 2024
Thank you so much for your review, we all really appreciate it and we're pleased that you enjoyed working with us. From Sarah, Bayleigh, Matt and the team!
★★★★★ 1/5
GoogleAwful service, will say anything to get a sale.
Martin · 11 May 2025
Agent replied · 9 December 2024
Thank you for your feedback. We’re sorry to hear you feel this way, as providing exceptional service and honest advice is incredibly important to us.
Unfortunately, we’re unable to identify you from this review, but we’d love the opportunity to discuss your concerns in more detail and see how we can make things right. Please feel free to contact me directly at matthew@brockenhurst.info
★★★★★ 5/5
GoogleThe team working at Brockenhurst estate agents is what makes this company so special, they are always friendly and go above and beyond for their clients! Special shout-out to Matt who was my main contact, he was always so helpful and would …
Natshollyx · 8 October 2023
Agent replied · 26 July 2024
Hi Natalie, thank you for your review. It's been an absolute pleasure to work with you (from all of us here!) and really pleased that you've found us to 'go above and beyond' and also a massive thank you for my shout out! Thanks, Matt
★★★★★ 5/5
GoogleI found the viewings arranged by Matthew and Bayleigh to be enjoyable and informative and after my offer was accepted on a house they found for me, they both acted professionally with every query I had over the 3 months plus process. …
Richard · 8 October 2023
Agent replied · 26 July 2024
Thank you so much for your kind review, Richard. We really appreciate you taking the time to share your experience with us. It's great to hear that you had a positive experience throughout the process. We thank you for your 5-star rating … More
★★★★★ 5/5
GoogleCouldn’t fault anything, great communication, quick at responding, friendly team and had a good amount of knowledge with the properties we’ve seen.
Thank you for all your help.
Jenny & Kevin
Jenny · 31 May 2024
Agent replied · 26 July 2024
Hi Jenny and Kevin, thanks very much for your positive feedback. Really pleased to hear you've found us both friendly and knowledgeable. It was great working with you both and best of luck in your new home. Thank you from all of us here, Matt
★★★★★ 5/5
GoogleWe're first time buyers and Matt, Bayleigh and Sarah and Brockenhurst have been a joy to work with. Communication is superb, they are all so understanding and answer our many questions with the home-buying process being so new to us. They …
Anil · 8 October 2023
Agent replied · 26 July 2024
Hi Anil, thank you both for your kind words. We were all really pleased to read your comments and similarly we've found it a pleasure to work with you throughout. Fantastic to hear you've found us transparent and knowledgeable, something we all feel is particularly important. Thank you again for your recommendation! Thanks, Matt
★★★★★ 5/5
GoogleGood customer care and service
Soorya · 11 May 2025
Agent replied · 24 December 2024
Thank you for your feedback! We're pleased to hear you appreciated our customer care and service. Providing a positive experience for our clients is always our top priority. If there's anything more we can do for you, please don't hesitate to get in touch!
★★★★★ 5/5
GoogleCouldn’t praise the team more. Such a genuinely nice group of people. House sold prior to being ‘on the market’ within days and helped line us up several viewings quickly until we found the right place. …
Lois · 8 October 2023
Agent replied · 26 July 2024
Thank you so much for your kind words, Lois! We're delighted to hear that our team was able to help you find the perfect property and make the whole process as smooth as possible. We really appreciate your recommendation and your five star rating. Thank you for taking the time to leave us a review - it means a lot to us.
★★★★★ 1/5
GoogleComplacency at its best!
Following the acceptance of the offer there was no outbound communication, no …
Ryan · 8 October 2024
Agent replied · 26 July 2024
Dear Ryan,
Thank you for your feedback. We're truly sorry to hear about your experience and … More
★★★★★ 5/5
GoogleMyself and my partner sold our house and brought our house through brockenhurst. We found them to be very professional, always available to talk to us, alway willing to help in anyway they could. …
Penelope · 8 October 2023
Agent replied · 26 July 2024
Hi Penelope, thanks very much and it's been a pleasure working with you and I'm delighted we were able to find your home. All the best from the team here and particularly from me! Thanks, Sarah
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I had a fantastic experience with Julie, the estate agent at Brokenhurst . Her …
Jolie · 8 October 2024
Agent replied · 26 July 2024
Dear Jolie,
Thank you so much for taking the time to leave such a glowing review for our … More
★★★★★ 5/5
GoogleWe’ve had an absolutely fantastic service from everyone at Brockenhurst during the process of selling our house and would recommend to anyone looking to sell their property or purchase another. …
Stacey · 8 October 2023
Agent replied · 26 July 2024
I hope this message finds you well and settling into your new home. Firstly, I wanted to extend my heartfelt thanks for taking the time to write such a comprehensive and positive review about your experience with Brockenhurst. It is … More
★★★★★ 5/5
GoogleHad a great experience with Kian Walters, who knew the property and market really well!
Nobeplay · 28 June 2024
Agent replied · 26 July 2024
Thank you for your feedback! We're pleased Kian's knowledge of the property and market provided a great experience.
★★★★★ 4.9/5
View AgentsCannot Fault them
No issues with the estate agents, flexible with viewings and timings and get back to us promptly and stayed with us all through until completion.
Tim · 28 April 2025
★★★★★ 4/5
GoogleI recently reviewed 2 properties with the team and on each occasions they were very professional they immediately confirmed the appointments and sent reminders. …
Chris · 8 October 2023
Agent replied · 26 July 2024
Hi Chris, great to hear you've had such a good experience with our team, particularly to see we've been keen to understand your exact needs. Thank you for your feedback. Even better to read you've had the same experience with all of the … More
★★★★★ 1/5
GoogleVery bad experience photo shopped pictures would never recommend this branch ever
John · 31 May 2024
Agent replied · 31 May 2026
Thank you for taking the time to leave a review, John. We apologise for the photography not meeting your expectations and we are sorry to hear that you had a bad experience. We take feedback seriously and we strive to make sure our … More
★★★★★ 1/5
GoogleI don't usually write reviews, but we had a very poor experience trying to buy a house advertised by this agency. …
Marius · 8 October 2023
Agent replied · 26 July 2024
I'm genuinely sorry to hear about your experience. We value your feedback and deeply regret falling short. We are committed to improving and hope to regain your trust in the future.
★★★★★ 5/5
GoogleEasy , good communication , happy to recommend
Alex · 31 May 2024
Agent replied · 31 May 2026
Thank you for your review! We're glad you found our communication easy and appreciate your recommendation.
★★★★★ 5/5
GoogleEasy , good communication , happy to recommend
Nefi · 27 May 2024
Agent replied · 25 August 2024
Thank you for your review! We're glad you found our communication easy and appreciate your recommendation.
★★★★★ 5/5
GoogleEasy , good communication , happy to recommend
Alex · 27 May 2024
Agent replied · 26 July 2024
Thank you for your review! We're glad you found our communication easy and appreciate your recommendation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
