Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTo mat ,Sarah and the team we just want to say a massive thank you for what you have done over the last couple of months and getting us over the line and at times being a little stressful due to the circumstances we were put in what a path …
Sarah · 8 October 2024
Agent replied · 26 July 2024
Dear Sarah and Dave, we're deeply touched by your kind words and immensely grateful for the opportunity to assist you. It's been our privilege to navigate the challenges together and achieve such a remarkable outcome. Knowing we've helped … More
★★★★★ 5/5
GoogleKian was very helpful, friendly and welcoming when showing me around the property. He also went out of his way to organise calls with mortgage advisors and the housing people attached to the property
Ashley · 11 May 2025
Agent replied · 12 November 2024
Thank you so much for your kind words! We're thrilled to hear that Kian made your experience so positive. He always goes above and beyond to support our clients, and it’s great to know his efforts were helpful for you, especially with arranging the extra calls. If there's anything further we can assist you with, please don't hesitate to reach out, we're here to make the process as smooth as possible for you.
★★★★★ 5/5
GoogleKian was exceptionally friendly and professional, making the property search process much easier. His approachable nature made it feel like we had known him for years. It was a pleasure dealing with him
Fabio · 11 May 2025
Agent replied · 24 December 2024
Thank you for your lovely feedback! We’re so pleased to hear that Kian’s friendly and professional approach made your property search a smoother and more enjoyable experience. It’s fantastic to know he made such a positive impression and that you felt so comfortable working with him. We’ll be sure to pass along your kind words to Kian, it’s been a pleasure assisting you!
★★★★★ 5/5
GoogleEverything went just fine from start to finish in efficient and friendly fashion. Thank you 🙏 …
James · 9 July 2026
★★★★★ 5/5
GoogleWe have dealt with Brockenhurst for our purchase and it was a very good experience, especially Kian, Dawn and Danielle. Very professional and timely, never pushy, all together good experience 😊 …
Alicja · 11 May 2025
Agent replied · 24 December 2024
Thank you for sharing your experience! We’re delighted to hear that Kian, Dawn, and Danielle made your purchase such a positive one. Their professionalism and timely assistance are qualities we’re very proud of, and we’re glad they helped make the process smooth and enjoyable for you. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleBrockenhurst provided a competitively priced, stress free end to end professional service, keeping us informed throughout the process weekly. I would highly recommend Dawn & Sarah who were exceptional.
Andrew · 31 May 2025
Agent replied · 26 July 2024
Thank you for your kind words! We're thrilled Dawn & Sarah provided exceptional service. We're glad you found our service competitively priced and stress-free. Your recommendation means a lot!
★★★★★ 5/5
GoogleJulie was very very friendly and professional. She made us feel welcome and knew her stuff when it came to the property we viewed with her. Thank you Julie!
Philip · 31 May 2025
Agent replied · 26 July 2024
Thank you for your kind words! We're thrilled to hear that Julie made you feel welcome and provided excellent service and we appreciate your feedback.
★★★★★ 5/5
GoogleA huge thank you to the Basingstoke team! Right from the start we were given a 5-star service. As soon as we expressed an interest in selling up Sarah was around in a timely fashion, really polite and talked us through all the details. …
Kerry · 8 October 2024
Agent replied · 26 July 2024
Thank you for the glowing review! We're thrilled to hear about your positive experience with our Basingstoke team. Sarah, Dawn, and the rest of our team are dedicated to providing excellent service, and your kind words affirm their hard … More
★★★★★ 5/5
GoogleKian was very professional and friendly. He was prepared for the viewings, knew his way around and also knew the correct times to let us explore on our own.
Carike · 11 May 2025
Agent replied · 24 December 2024
Thank you so much for your kind words! We're delighted to hear that Kian made such a positive impression. He takes great pride in providing a professional yet friendly experience, ensuring every client feels well-informed and comfortable during viewings. Your feedback means a lot to us, and we’re thrilled to have been part of your journey. If there's anything else we can assist you with, please don't hesitate to reach out!
★★★★★ 5/5
GoogleDanielle was very professional, knowledgeable about the property and had some good ideas of how to make the best use of space of the property I viewed
Martin · 31 May 2025
Agent replied · 26 July 2024
Thank you for your kind words. We're glad Danielle's professionalism and property insights were helpful. If you need further assistance, we're here to help!
★★★★★ 5/5
GoogleDawn was very good with her communication, and managed to sort out any problems that arose. Well done Dawn, we got there in the end. Many thanks
Steve · 31 May 2025
Agent replied · 25 August 2024
Thank you for taking the time to leave a review. We are thrilled to hear that Dawn's communication and problem-solving skills were able to assist you and wish you the best in your new home!
★★★★★ 5/5
GoogleA great experience with a lovely team. From start to finish they were professional and a great help when answering our many questions. Matt was our initial contact for the purchase of our new home and Dawn was then our Move Manager. Both …
Lynne · 8 October 2024
Agent replied · 26 July 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team, particularly Matt and Dawn, provided the professional and helpful service we strive for at Brockenhurst Estate Agents. Your recommendation is greatly appreciated!
★★★★★ 5/5
GoogleAmazing Experience of viewing the property today!! I was late for the viewing because of unavoidable reasons. Kian and team tried to call me and left voicemail while I was driving and they left the property. When I called them back to …
Shrikant · 8 October 2024
Agent replied · 26 July 2024
Thank you for your kind words! We're delighted Kian and the team could accommodate you despite the delay. We're glad you had an amazing viewing experience.
★★★★★ 5/5
GoogleThanks Kian, been the agent for the two houses we viewed before and he is very approachable and knows well about the property. Thank you.
Maria · 31 May 2025
Agent replied · 26 July 2024
Thank you for your kind words! We're delighted to hear that Kian's approachability and property knowledge made your experience a positive one. We appreciate your continued trust in us. Thank you!
★★★★★ 5/5
View AgentsExcellent Agent
Unfortunately, I was not aware of Brockenhurst when I first placed my property on the market however, I was extremely fortunate to purchase my new property via Brockenhurst. The customer service and communication provided by Matt, Dawn & the team throughout the purchase process was incredible. I can honestly say that without the care and effort delivered by Brockenhurst I would have undoubtedly have lost the chance to purchase the house of my dreams and would not hesitate to recommend to all.
Julie · 5 March 2025
Agent replied · 8 March 2025
Thank you so much for your wonderful review! We're absolutely thrilled that we were able to help you secure the home of your dreams. It’s fantastic to hear that the care and communication from Matt, Dawn, and the team made such a significant difference during your purchase. Although we didn't have the pleasure of marketing your property initially, we're incredibly glad our paths crossed and we could support you at such a crucial time. Your recommendation means a lot to us, and we wish you every happiness in your new home!
★★★★★ 5/5
GoogleBrockenhurst Estate Agents are fantastic! Dawn Ashfield has been absolutely incredible. I can’t thank her enough for all the hard work, emails, phone calls and chasing she has done for me these last few months. Dawn has made this process a …
Vanessa · 8 October 2024
Agent replied · 26 July 2024
Thank you for your glowing review! We're thrilled to hear about your positive experience with Dawn and appreciate your kind words. Your recommendation means the world to us.
★★★★★ 5/5
GoogleI have found with the Basingstoke Branch Brockenhurst Estate Agents from day one of Sarah’s visit to the property a very good working partnership of selling my property to this date of ready to exchanging contracts a very professional team. …
Neil · 8 October 2024
Agent replied · 26 July 2024
Thank you, Neil, for your wonderful review! We're thrilled to hear about your positive experience with our Basingstoke Branch. Sarah, Julie, and the entire team are delighted to have provided you with professional and enthusiastic service … More
★★★★★ 5/5
GoogleFantastic service! So friendly and professional. Dawn is so helpful and quick to reply to any emails or calls. Highly recommend ⭐
Sally · 15 June 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. Dawn will be especially pleased to know her support made a difference. We really appreciate your recommendation.
★★★★★ 5/5
GoogleI am a buyer and not a direct client of Brockenhurst. People at Buckland Parade were easy to deal with and accomodating. Nothing too much trouble when arranging first and second viewing. Having had the offer accepted, their progress …
Gareth · 8 October 2024
Agent replied · 26 July 2024
Thank you for your kind review! We're thrilled to hear about your positive experience with our team and Dawn specifically. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleOur experience with Brockenhurst has been excellent from start to finish. As first-time buyers, we were guided through the entire process from start to finish. Matt was amazing and a great support, answering all of our queries promptly and …
Mrs · 8 October 2024
Agent replied · 26 July 2024
Hi Mrs Miller,
Thank you so much for your kind words and for taking the time to share your … More
★★★★★ 5/5
GoogleWe are not an actual client of Brockenhurst as we are the purchaser. This in our view makes their professionalism and understanding of the importance of communication even more impressive. Sarah was good from the outset but towards the …
Gareth · 8 October 2024
Agent replied · 26 July 2024
Thank you immensely for your thoughtful review. We're thrilled to hear about your positive experience with Sarah and Dawn at Brockenhurst Estate Agents. Your recognition of their dedication, especially during challenging moments, is greatly … More
★★★★★ 5/5
GoogleI found Brockenhurst to be very proactive in marketing my house, and all of the team in the Basingstoke office were friendly, polite and approachable throughout the selling process. Their commission rate was competitive, and I was very happy with their service from start to finish.
Lynne · 31 May 2024
Agent replied · 24 December 2024
Thank you so much for your kind words, Lynne! We are delighted that you found our service to be proactive and friendly throughout the entire process. We are also pleased that you felt our commission rate was competitive. We are very grateful for your 5-star rating and we appreciate your support.
★★★★★ 5/5
GoogleWe had a very positive experience with Brockenhurst, Basingstoke branch, when we sold our house. They are a professional estate agent and we were well looked after. We were particularly impressed with Sarah, Residential Sales Manager, who …
Paul · 8 October 2024
Agent replied · 26 July 2024
Dear Paul,
Thank you so much for taking the time to share your experience with us. We are … More
★★★★★ 1/5
GoogleThe house was sold quickly but it became apparent as soon as the house was sold that they no longer had our interests at the forefront but the buyers and getting their money. They pushed us into reducing the value of our house to ensure we kept our purchase and were showing the buyers of our house round other properties. Therefore we were pushed into a corner to reduce the sale of our home. I made sure that all future communications were in writing. When I went to drop the key off, they didn't even speak to me.
Would give 0 stars if I could and definitely wouldn't recommend them.
Jemma · 16 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
