Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs with many other reviews, this estate agent is top notch. Our sale didnt go through for 7 months because of unforeseen glitches. They kept us in the loop from start to finish. Dawn kept my feet on the ground when I became jittery and anxious. Karen is excellent too. Well done to all of your team!
Just · 15 July 2025
Agent replied · 15 April 2026
Thank you so much for your kind words and patience throughout what we know was a longer-than-expected journey. We're really pleased we could support you every step of the way, and it's lovely to hear how much Dawn and Karen’s reassurance meant to you. Sometimes sales come with unexpected hurdles, but we're so glad we were able to help see it through. A big thank you from all of us, it was a pleasure working with you!
★★★★★ 5/5
GoogleLiam is a true asset to the company and he was there for me every step of the way and even going over and above during difficult situations during the transaction. Really pleased with the service! Thank you!
Al · 3 August 2026
★★★★★ 4.1/5
View AgentsExcellent Service
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the viewings at all times, all the team did an excellent job. I would also add that Dawn was brilliant at keeping us informed of the progress of the sale and was instrumental in getting information and chasing up solicitors for us, without her I don’t think the sale would have progressed as quickly as we needed it to done. Dawn is a credit to your company! Thank you all so much.
Maxine · 18 August 2025
★★★★★ 5/5
GoogleI would use and recommend Brockenhurst all day everyday.
They made sure my house buying process was smoothe and transparent.
Huge thanks to the entire team.
Thank you so much to Ashlea who assist and helped.
Paparazzi · 16 November 2025
Agent replied · 15 April 2026
Thank you so much for the kind words and recommendation! We’re really pleased to hear you’re thankful for the entire team and in particular Ashley, we’ll be sure to pass on your feedback.
★★★★★ 5/5
GoogleFor my first experience of purchasing a home I could not recommend Brockenhurst Estate Agents in Basingstoke enough. Everyone I dealt with was super helpful, speedy, efficient and always willing to help, no matter how many times I contacted …
Jessica · 8 October 2025
Agent replied · 23 October 2024
Thank you for sharing your wonderful feedback! We’re so pleased to hear that your first home-buying experience with Brockenhurst was such a positive one. Our team is always here to help, and we're glad you felt supported throughout the process. Wishing you happiness and many great memories in your new place!
★★★★★ 5/5
GoogleChloe and the team at Butlers are fantastic. We are so pleased with them, especially Chloe!!! She’s the best. Anyone looking to sell or buy I would highly recommend with no hesitation. Thank you all again!!
Dr · 26 July 2026
★★★★★ 5/5
Google5 stars! We were so pleased with our move and sell experience through Brockenhurst. After an awful experience with different agent (rhyming with Fridges), confidence was instilled by Brockenhurst - the team were amazing, but Dawn in particular was FANTASTIC! Thank you so much to the team for being so efficient, professional and considerate of our time throughout the process. Without hesitation, we'd highly recommend Brockenhurst Estate Agents if you're wondering which agent to choose next
Lizzie · 16 December 2025
Agent replied · 15 April 2026
Hi there, thank you so much for this glowing 5-star review! We are absolutely thrilled to hear that we were able to restore your confidence in the moving process after your previous experience.
It’s wonderful to hear that the sale and move went smoothly. We will make sure to pass your kind words on to the whole team, and especially to Dawn. She will be over the moon to hear she made such a positive impact on your journey! Thank you for choosing Brockenhurst Estate Agents, and we wish you all the best in your new home.
★★★★★ 1/5
GoogleIf you are a buyer then beware of the pricing strategy of Butler's estate agents. They will price the property well above the market rate and then will try to persuade you to accept a price near the upper margin. Also if you get an offer …
R · 26 July 2026
Agent replied · 9 August 2026
Thank you for taking the time to leave your review. I'm sorry to hear that you feel your experience with us was not a positive one. … More
★★★★★ 5/5
GoogleReally happy with the service from Butlers. Liam was friendly, helpful, and kept us updated throughout the process. Buying a house was much easier with their support. Thank you!
Beata · 3 August 2026
★★★★★ 5/5
View AgentsAmazing service and communication!
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find and purchase our new home, and honestly, they made the whole process so much faster than we ever thought possible.
Their communication was top-notch, always keeping us in the loop and answering our questions promptly. Plus, their advice was crucial in helping us navigate the upcoming stamp duty changes, which we really appreciated. We genuinely couldn’t have achieved this without their expertise and support. If you’re looking to buy a house, I highly recommend reaching out to Brockenhurst! Thank you, Dawn and Aidan!
Matthew · 28 March 2025
★★★★★ 5/5
GoogleI am currently selling my property with Brockenhurst, and Kian has been an absolute pleasure to work with. He is a lovely chap, highly professional, and comes highly recommended. Kian expertly arranged all the viewings and ensured everything went smoothly throughout the process.
Cristian · 11 May 2025
Agent replied · 24 December 2024
We’re thrilled to hear that Kian has made your selling experience such a positive one. His professionalism and dedication to ensuring a smooth process truly set him apart. We’ll be sure to pass on your wonderful feedback to Kian, he’ll be delighted! Wishing you continued success with the sale of your property.
★★★★★ 5/5
GoogleI would like to express my sincere thanks to the entire team especially Hayleigh and Oscar for helping me complete a very challenging property purchase. …
Yvonne · 19 July 2026
★★★★★ 5/5
GoogleIt has been an amazing journey with incredible team. I will definitely recommend sellers who are looking for estate agent. Hands down they are the best team in the market.They devised a brilliant staging and pricing strategy that got our house sold in such limited time. They handled all the marketing seamlessly, kept us informed and made a normally overwhelming process feel effortless. True professionals."
Sonam · 16 September 2026
★★★★★ 5/5
GoogleDawn was so amazing during the purchase of my house. She was always there to make sure that the transaction went well, and she was so professional. Thank you so much.
Olihe · 15 September 2025
Agent replied · 15 April 2026
Thank you for your lovely feedback! We’re so pleased to hear that Dawn’s support and professionalism made such a difference to your purchase. Wishing you every happiness in your new home!
★★★★★ 5/5
GoogleWe had a great experience with Daniel during our viewing. He was extremely helpful, knowledgeable, and clearly knew the property very well. He took the time to answer our questions. Highly recommended, and thank you again, Daniel!
Ewelina · 11 August 2026
Agent replied · 11 August 2026
Thank you so much for your lovely review. We’re delighted to hear that Daniel was so helpful and knowledgeable during your viewing and took the time to answer all your questions. We’ll be sure to pass your kind words on to him!
The Brockenhurst Team 🌳
★★★★★ 5/5
GoogleThe sale of our property was handled with great expertise by Brockenhurst from initial enquiry, viewings, analyses of offers to sales follow up and finalisation. All staff were found to be professional and eager to assist with enquiries at all stages. Highly recommended agency.
Howard · 19 June 2026
Agent replied · 20 June 2026
Thank you for the fantastic review and recommendation! We are delighted that our team's expertise and professionalism made your property sale a smooth experience from start to finish.
★★★★★ 5/5
GoogleCouldn’t have been happier with the experience with Butlers. It wasn’t exactly straight forward but Liam was great and professional throughout.
Graham · 2 August 2026
★★★★★ 5/5
GoogleWe viewed a property in Basingstoke with Bayleigh and although it wasn't what we were looking for, Bayleigh was a great agent to show us around, not just a case of "come in and ill let you have a look" but properly engaging, very smiley and taking the time to understand what we wanted as seeking buyers. Thanks Bayleigh !
Laurene · 31 May 2024
Agent replied · 26 July 2024
Thank you for your kind review. We're thrilled to hear about your positive experience with Bayleigh. Her dedication to providing exceptional service reflects the core values of Brockenhurst Estate Agents, and it's wonderful to know that she … More
★★★★★ 5/5
GoogleBrockenhurst did a great job managing the sale of our house, which was very well marketed. Matt was extremely helpful and professional throughout and Dawn’s work in getting our sale and purchase over the line was priceless! Thank you!
Alex · 1 April 2025
Agent replied · 20 May 2025
Thanks so much for your feedback Alex, we’re really pleased you had a great experience. Wishing you both the best in your new home!
★★★★★ 5/5
GoogleSarah and her team have been brilliant. She got me the asking price and knew her buyers so well that I had viewings and offers in the first 4 days. The home has been in the family for 60years so it was a hard decision for me to take the …
Liz · 8 October 2024
Agent replied · 26 July 2024
Thank you for recognising Sarah and her team's outstanding work in swiftly securing your asking price. We understand the emotional significance of selling a long-held family home, and we're pleased that Sarah and Dawn made this process smooth for you. Your appreciation means a lot to us. - Matt
★★★★★ 5/5
GoogleTo mat ,Sarah and the team we just want to say a massive thank you for what you have done over the last couple of months and getting us over the line and at times being a little stressful due to the circumstances we were put in what a path …
Sarah · 8 October 2024
Agent replied · 26 July 2024
Dear Sarah and Dave, we're deeply touched by your kind words and immensely grateful for the opportunity to assist you. It's been our privilege to navigate the challenges together and achieve such a remarkable outcome. Knowing we've helped … More
★★★★★ 5/5
GoogleKian was very helpful, friendly and welcoming when showing me around the property. He also went out of his way to organise calls with mortgage advisors and the housing people attached to the property
Ashley · 11 May 2025
Agent replied · 12 November 2024
Thank you so much for your kind words! We're thrilled to hear that Kian made your experience so positive. He always goes above and beyond to support our clients, and it’s great to know his efforts were helpful for you, especially with … More
★★★★★ 5/5
GoogleKian was exceptionally friendly and professional, making the property search process much easier. His approachable nature made it feel like we had known him for years. It was a pleasure dealing with him
Fabio · 11 May 2025
Agent replied · 24 December 2024
Thank you for your lovely feedback! We’re so pleased to hear that Kian’s friendly and professional approach made your property search a smoother and more enjoyable experience. It’s fantastic to know he made such a positive impression and that you felt so comfortable working with him. We’ll be sure to pass along your kind words to Kian, it’s been a pleasure assisting you!
★★★★★ 5/5
GoogleEverything went just fine from start to finish in efficient and friendly fashion. Thank you 🙏 …
James · 9 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
