Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVisited Abbotts few months ago around mid second quarter and came across the Dean Starkey who took the time and actually listened to what we were looking for. Didn't judge, honest from the beginning.
Every property he showed us ticked the basic requirements we had asked for.
Even though we went for a property not in the location we began our search in, Dean was nothing but an absolute gem.
He is honest, patient and remarkable customer service skills.
Be honest with him and he will find you properties you are looking for.
Of all the agencies I've used, Dean from Abbotts stand out. From the beginning till date, he has been professional, no BS, no sugar coating, time wasting. That's what I asked for and he did not disappoint one bit.
Even though we ended up making an offer elsewhere (mainly to do with location) we decided to use Dean's recommended surveyor.
We know who we will go to when it's time to sell.
It's the people who work there make the brand and Dean upholds those values.
Katon · 2 December 2022
★★★★★ 1/5
GoogleProperty has been left with lots of rubbish and lots of defects. Few days before purchase asked about this by email and it was confirmed that property will be left in proper state. Unfortunately that was not the case. Since contracts has been exchanged Abbotts does not even bother to response. Poor and unprofessional behaviorNegativeResponsiveness, Quality, Professionalism
Aurelijus · 25 August 2021
Agent replied
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleGreat experience renting a new property with Abbotts.Reece was very helpful throughout the whole process and answered any questions we had right away.I would definitely recommend renting through them!
Mary · 27 March 2024
Agent replied · 24 August 2024
Thanks for the wonderful 5* review and recommendation Mary N! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmy Rendall certainly kept us going through some pretty stressful weeks, a constant smile, a friendly voice and lots of support. Amy was as excited as us when our buyers put in their offer showing she really does cares about her clients that’s why we award 5 stars. Not forgetting the rest of the team that we did not have as much dealings with.
Lesley · 28 July 2019
Agent replied
Thank you Lesley for your kind words about Amy and the team at Abbotts. It is great to read that our team were able to help you throughout the sale process and shared your enthusiasm. Kind regards, Scott
★★★★★ 5/5
GoogleExcellent! Went to a viewing with jamie and was extremely helpful with the process! Very happy!
Rubt · 16 March 2026
Agent replied · 13 April 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe staff were really helpful and informative. Supported through out the process.
Karolinhepzibha · 6 April 2026
Agent replied · 13 April 2026
Thank you for your wonderful review! We strive to provide top-notch support and guidance to our customers throughout the entire process. We are thrilled to hear that our staff was helpful and informative. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCannot thank Amy enough, she has gone above and beyond for me and my partner to help us through each step and continues to do so now. Couldnt have done it without her. What a credit she is to Abbots Basildon. Thank You Amy!PositiveResponsiveness, Quality, Professionalism
Rebecca · 25 August 2022
Agent replied
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleReally upsetting. Signed a 12 month contract on a flat where the windows are broken. One even smashed me in the face. There’s poo and urine on the carpet of the flat I’ve let and the boiler didn’t work before I even moved into the property. The agency doesn’t care . ‘Sold as seen’ along with answers like ‘because I can get away with it’ The agency also use service repairers that work for Abbotts. So even if Abbotts are at fault they will still try and charge you for THEIR mistakes. Wish I’d never signed a contract with them. I’ve reported it all to the ombudsman
Jade · 28 October 2023
Agent replied · 25 November 2023
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk as we take all comments seriously. Kind regards, Scott, Customer Relations.
★★★★★ 5/5
GoogleFantastic and excellent customer service. One of the best house agents. I will recommend them any day any time. All the staffs are awesome 👌 but Recee osler in particular Nice and humble Man. …
Prince · 30 June 2023
Agent replied · 30 July 2023
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rented a property from Alexandra, she was very lovely! Thank you
Berfin · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind review! We are thrilled to hear that you had a wonderful experience renting from Alexandra. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbbotts have sold my mother's property and would like to say that Dean has been extremely helpful and efficient, and the last few weeks has gone above and beyond his duties in order to complete the sale despite several challenges arising.
Margaret · 2 November 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI highly recommend Abbots in Basildon if you are purchasing a property.
Jade turnham the branch manager leads by
example and ensures from the point of viewing the property to support and advice provided throughout the process that you are to made you feel like a valued customer and in safe hands.
Grant · 30 July 2020
Agent replied
Many thanks Grant for taking the time to leave our dedicated team this fantastic 5* review and recommendation. Best wishes, Lucy
★★★★★ 5/5
GoogleAmy and Jade were so helpful in assisting with the purchase of my first home! They worked relentlessly to help me chase leads and helped calm any worries I had. Special mention to the on-site mortgage advisor Dionne also who assisted with my mortgage. I wouldn't be in my home without her!
Sean · 28 July 2019
Agent replied
Thank you Sean for leaving such a kind review about the local Abbotts Countrywide Team, I will make sure they are aware of your comments. All the very best in your new home. Kindest regards, Mark
★★★★★ 5/5
GoogleAbbott’s is changing the way Real Estate is done, gone are those unfair high fees and lack of transparency throughout the process. Fair Fees
With Live Updates Between Agent/Clients.. Chris is very professional, knowledgeable and efficient. Will not hesitate to recommend anyone. Good teamwork with the whole office. Well done guys.
Abi · 28 July 2019
Agent replied
Thanks Abi for the wonderful 5* review and recommendation! It's great to see that Chris and the Abbotts team once again provided a professional, knowledgeable and efficient service.
Best wishes, Lucy.
★★★★★ 5/5
GoogleI can not thank Peter Chapman enough, he went above and beyond all expectations in providing the best customer service. To even emailing after we had the keys to make sure we travelled to Manchester okk! Peter thank you so much. Me and Sam are so thankful!
Nicole · 28 July 2019
Agent replied
Thank you Nicole for your 5* review of our local team. It is great to see that you seem pleased with the service provided by Peter and our team and I will of course make sure your kind words are forwarded to our local team.
Best wishes, Scott
★★★★★ 1/5
GoogleGenuinely gutted and disappointed I was one of the first people to call when a property went on the market.
Abbotts could not even get me into view the property. I said I was free any weekday before 3pm or any weekend after 3.30pm.
Abbotts offered me to view on a Saturday when I was at work of all he times. (I understand this cannot be helped however gutted and disappointed with Abbotts throughout.) My details were taken down incorrectly also. No communication. No effort to even try and get me in to view the property. They also said they will try and get me in next Saturday if it doesnt sell beforehand, I have seen online it has now sold but once again they have not told me that so as far as I am aware they are still trying to get me in next Sat.
I will not recommend them with the poor service I was shown throughout this whole process and guess what the property is sold! I did not get to view the property at all. I was also told I would need to speak to their broker even though I was happy with my independent broker and already have an agreement in principle with someone I want to use.
Update 29.10.21 tried to reply to a facebook message I sent in regards to the comment they added below on here and I cant. They have blocked me. Absolutely awful services from abbotts.NegativeResponsiveness, Professionalism
Lisa · 25 August 2022
Agent replied · 30 July 2023
Hi Lisa, Thank you for taking the time to make us aware of your experience. I see from you comments that the local team had tried to arrange a viewing for you, however I am sorry if the only available times where when you were not available. If you wish to contact us via review@countrywide.co.uk with full details for you and the property on interest, we will ensure that should the property come back available we make you aware and hopefully arrange a viewing for you. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleWe have a worked closely with the team in Basildon since 2004, when we first started buying properties and letting them out. We have always found the teams there (Sales and Lettings) to be very professional, helpful, friendly and efficient. A special mention and thank you to the current team - Jorden, Dean and Amy (sorry if I missed someone) on the sales side, who recently helped to push through our last investment sale, and of course to Chris Mitchell on the lettings side for the years of help and assistance he has given to us.Thanks again Pete & Sally.PositiveResponsiveness, Quality, Professionalism, Value
Peter · 25 August 2022
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Chris Mtchell and team for the communication and success on our new home also Amy for the viewings and help
highly commended team well done all
Alan & Sarah
A · 30 July 2022
Agent replied · 30 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently had to sell my late father -in-laws property. Jack White did the valuation and found our buyer. We had 4 viewings and 2 offers. He listened to us, found the right buyers and was always ready to answer any questions. Dean Starkey took over once solicitors where involved and both where polite, friendly and cheerful. Nothing was too much trouble for either of them. We were always kept up-to-date with all information. We were so grateful for their attitude in this emotionally difficult time for us. Our sale couldn't have gone any smoother. So thank you both and the rest of the team at Abbotts Basildon for all of your support. I would definitely recommend them to buy or sell your property
Tracy · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbbotts Letting is great with lovely staff. Reece is such a wonderful personnel and deliver within a short time.
Rotimi · 30 June 2023
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThere's nothing as tough as getting a house in this country. Abbotts sales and Lettings have been awesome in my renting journey in the UK.
Chris,Reece,Alexandra..you should know that you are amazing and so very supportive of your clients.Thank you for everything.
Marcelline · 6 November 2024
Agent replied · 10 November 2024
Hello Marcelline,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Chris, Reece, and Alexandra were able to support you in your renting journey. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSales team were really helpful when it came to selling my mums house. Thank you!!
Z · 26 August 2025
Agent replied · 2 September 2025
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI see a lot of 5 star reviews are from when people just sign into a new property with them, they’ll be charming and prompt with replies when they’re also taking your money, wait until you have to deal with them when your tenancy is over and it’ll be hell.
Tony · 26 April 2024
Agent replied · 24 August 2024
Hi Tony, I am sorry to read you feel this way. If your recent tenancy was one managed my our local team and not the landlord directly, please contact us at review@countrywide.co.uk with full details and we will pass any concerns on to the relevant team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleOutstanding work by Dionne Smith... Dionne was our broker for our first property. She has dealt with everything for us and helped make things run as smoothly as she could.
We've sorted our Mortgage, Home Insurance, Contents Insurance and …
Dave · 10 December 2017
Agent replied
Thank you Dave. Best wishes, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
