Abbotts Countrywide Basildon reviews

★★★★★ 5/5

Google

We got 3 different agents to value our house. We decided on Abbotts as Daniel came across as very genuine and solution focussed. He helped us realise how much the house was worth and why. He came to measure and photo the rooms a few days later, this is when it got very interesting. I went to meet the broker in Abbotts, only to be asked during our meeting when the house was ready to view, as someone may be interested. We left some keys with them and didn't give it a second thought. 2 days later, we accepted an offer at the asking price. This all happened before any signage, or photos were put up on the web. Any queries we had about the house were responded to very quickly. Just get things done.ß Well done Abbotts, especially Daniel, Lee and David.

Steven · 26 May 2024

★★★★★ 5/5

Google

Had an easy and smooth experience with finding a new property. Jamie from Abbotts made the transition cheerful and quick. We got through the contracts in the end and finally got the keys to the property. Very happy and satisfied, Thank you Jamie from Abbotts *****

RG · 3 August 2025

★★★★★ 5/5

Google

Outstanding service from Dionne Smith at Abbotts. As a first-time buyer, Dionne guided me through the process and kept me aware of what to expect at all times. She is diligent and dedicated to her clients; furthermore, she is very proficient in handling anything that may be unexpected. I would recommend Dionne to anyone who needs a broker. Dec 23: I use Abbotts letting services and continue to be impressed with their services. They have managed my property with care. Chris Mitchell is dedicated and provides valuable support at all times.

AnthonyM · 28 December 2023

★★★★★ 5/5

Google

We finally got our keys thank you consultant Alexander Oliver. You were superb, well trained with excellent customer service. You made my experience smooth and easy. I also want to say a big thank you to every other members of Abbotts Basildon ( Chris & Reece) that worked behind the scene. Kudos to everyone for making it happen.

Bukola · 5 December 2024

★★★★★ 5/5

Google

We have worked with Alex and Chris. They both helped us get our wonderful new home. They have been helpful and always available. Helped us start and answered our questions about everything with a lot of patience. Loved working with Abbotts!

Sobia · 4 July 2025

★★★★★ 5/5

Google

I had Jamie today. I highly recommend he was very helpful and professional Thanks Jamie!

Anna · 13 February 2026

★★★★★ 5/5

Google

Highly recommended Alexandra when it comes to finding and renting a property! She was very informative and knowledgeable and answered every single question I had!

Maya · 13 November 2025

★★★★★ 1/5

Google

Please avoid, managed my 2 properties for several years with no issues until I was informed my tenant reported a leak from the tap below kitchen sink, I gave them permission to carry out the repair immediately. Nine weeks later they informed me that the leak has been repaired but there is now significant damage to the laminate flooring and kitchen unit. There plumber said the damage was already like it when he went there but he hadn't visited the property until he carried out the repair, tenant told us he had asked them to send a photo of the leak at the beginning and decided to repair it when it suited him over 2 months later. They admitted they were at fault but offered 250.00 as a good will gesture for over 6,000.00 worth of damage. We have stopped them managing our properties and gone with a more professional company who have told us they react to any issues within 24 hours which you would expect. My advise to them would be to use professional contractors to carry out there work and follow up to make sure work has been carried out. Very expensive mistake on our part to think we trusted these people.

Tony · 3 August 2025

★★★★★ 5/5

Google

Very happy with the service from abbotts very helpful always trying their best especially Jamie

Elliot · 13 January 2026

★★★★★ 5/5

Google

We just waited to say how great-full we are for the help in getting our property we couldn’t have done it without abbotts and the amazing support from Alex. We also got giving a lovely box full of goodie and a really nice card which really meant a lot to us.

Presley · 13 March 2026

★★★★★ 5/5

Google

To Abbotts I made an enquire for a viewing, unfortunately I was in a position where I was not able to view but I spoke to an Alex and she was very caring and compassionate about my situation and advised I can contact back if anything changes. Please praise her for her kind words.

Olamido · 13 February 2026

★★★★★ 5/5

Google

Where to start. I contacted Abbotts after being let down by another estate agent. From the moment Jorden arrived to the value the property he demonstrated professionalism and knowledge of his industry. We didn't immediately contract because we had an offer suddenly come through. Unfortunately our sale fell through. Straight away I called Abbotts and they managed to set up several viewings on the property before any photos had even been taken. These viewings led to several offers. Unfortunately these buyers also were able to proceed so we got back on the merry-go-round. More viewings in just days of going back on the market which again led to several offers and now here we are about to complete. Jorden and the whole team at Abbotts are professional and know their job. The viewings were conducted by the agents and they showed care for my home. They are responsive by phone and email and work hard with progression pushing for news and updates. I honestly can't recommend Jorden and the team enough, they have an excellent ethos and care for their clients. They work hard and effectively and have earned every penny I'm going to be paying. If I could give more than 5 stars I wouldPositiveResponsiveness, Quality, Professionalism, Value

Laura · 25 August 2022

★★★★★ 5/5

Google

What a fantastic service from start to finish! I wanted to say a big Thank you to Jack White whose enthusiasm was contagious! This young man was instrumental in getting my house on the market. He talked me through the agreement and he really listened to what I wanted. My house sold after the first viewing!!!! A big thank you also goes to Dean Starkey, who negotiated the price, kept me updated with everything along the way. Nothing was too much trouble for this company. It made for a very smooth transaction. So happy with the service and their whole attitude. Well done guys and thank you!!!

Brigitte · 30 July 2022

★★★★★ 5/5

Google

Awesome service from start to finish. Jordon was the original valuator when we got the process started. Once we went ahead with instructing Abbotts, due to Jordan’s promotion, Jack popped over to sort the paper work etc and then from then Dean was our go to guy for everything. All 3 of these guys made the whole process simple. Whenever we needed help with anything they were there to help. I cannot recommend Abbotts enough!

James · 30 July 2022

★★★★★ 1/5

Google

Terrible agent to deal with,never answer emails,person you're after is always out the office,me and wife have left messages for manager (peter) to ring back but has he,NO. Were owed money for overpaid rent was told it would take upto 2 weeks it's now 5 weeks gone and are we any nearer getting our money back, NO.

Dominica · 13 November 2025

★★★★★ 5/5

Google

For 6 months I have called about properties and for 6 months all I heard was the property has been let when most times I received that response because I am on benefits due to disability. Then Abbotts gave me an opportunity to rent a property. Although the process is moving forward Samantha and Dean of Abbotts in Basildon have given me updates along every step and have made me feel like a normal person being given the VIP treatment all the way. By far this is an outstanding Estate agents and I would definitely recommend them to anyone with issues such as myself to try with them. They are understanding and empathetic towards all situations and will try their utmost to help and accommodate individual needs. Thank you Samantha and Dean .outstanding job so far 👍👍👍👍👌👌👌👌😁😁😁PositiveQuality

Shuhayed · 25 August 2021

★★★★★ 5/5

Google

I cannot fault the help I have had from the Lettings team at Abbots Basildon. From start to finish, I have found the agents extremely helpful. A new tenant was found very quickly for my flat and following all of the necessary checks, the …

Daniela · 13 February 2026

★★★★★ 5/5

Google

We just moved into a new house using Abbotts. It was very seemless and I enjoyed the experience. Shout out to Alex, she was super helpful and just amazing.I would always use Abbotts in the future.

Nma · 2 December 2024

★★★★★ 5/5

Google

I moved into my first flat with the help of the team. They were all absolutely fantastic helping me as a first time renter. I would personally like to thank Alexandra as she was very helpful and responsive to my emails / questions. Thank you! Sam.

Samuel · 25 June 2024

★★★★★ 5/5

Google

I would highly recommend Abbott’s to sell your house. Our property was agreed before the lockdown, but was obviously delayed due to solicitors not working. After, Jade at Abbott’s Basildon branch was fantastic! I live in Spain now so at times it was difficult for me to arrange things from here. Jade was brilliant at keeping me updated (and sane!), and chasing things up for me. She responded quickly to every e-mail and phone call, and made the process a whole lot easier for me! Thank you Jade!!PositiveResponsiveness, Quality, Professionalism, Value

Clare · 25 August 2020

★★★★★ 5/5

Google

I have been a landlord for over twenty five years and have built a portfolio over that time. As you can imagine i have dealt with many letting agents over the years. Chris at Abbotts is up there with the best! He has helped me find tenants for over five years now.He provides an excellent service.He is personable,very professional and gives very good sound, current advice.I can thoroughly recommend Chris and Abbotts for all your letting needs. A five star service! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

James · 25 August 2020

★★★★★ 5/5

Google

I reccomend Abbots letting Basildon 100% from the first phone call to the office to the completion of my let flat. Chris Mitchell ,Sara Amy, Tilly have been an asset to your company company Chris has been assertive and helpfull in all he has done to help me through this nothing too much trouble for im.I would like to thank him agssupportain for the sut and helpthroughout

Joan · 30 July 2022

★★★★★ 5/5

Google

My family and I cannot thank Dionne enough for making our dream of buying our first house a reality. She has been nothing but a great financial advisor turned friend and supporter. Although our journey has not been straightforward due to circumstances beyond our control, Dionne was always there for us until we got our keys to our new house. My husband and I met Dionne in April this year as we were finding our way into the house property ladder. We had no clue what to do back then as well as no idea wether we were ready to do it. Dionne made us feel welcomed. She spent a lot of time with us discussing our circumstances, the different products out there in the market and which options she believes best fit us. She has so much knowledge and experience as well as passion for helping first-time buyers that we felt so assured even on our first appointment with her. We have learned so much from her not only on mortgages but also on handling day-to-day finances which we would carry with us for life. We got our mortgage approved within a few days of application. Unfortunately the sale of the first house we were buying fell through and so we had to find another property in July. We could have gone to another mortgage broker because the next property was under another estate agent but we decided to go back to Dionne for advise which I believe was one of the best decisions we've made so far. She made us feel reassured and that she is with us every step of the way. She took the stress and pressure off us and went out of her way to get a new mortage approved for us. Finally, our dream came true and we are now starting to move into OUR new HOME. We highly recommend Dionne especially to first-time buyers. She is a sincere, honest and passionate financial advisor and mortage broker with a wealth of knowledge and experience. She will not let you down. Thank you so much Dionne and we wish you all the best in everything! Thank you to Abbotts Basildon as well for being so helpful and welcoming.

Free · 9 August 2019

★★★★★ 5/5

Google

Mrs Dionne Smith--Best mortgage advicer me and my husband ever meet and believe us we did meet a few. We started to get a mortgage trough an independent one, and guess what? He didn't do anything except a lot of credit score checks, and when he could not do anymore, he advised us to go to his friend which done another few credit checks but still no mortgage, all because my husband is self employed and had a low credit score. By the way, we also lost two houses that we put offers on based on them saying to go ahead with. Then we went to Mrs Dionne Smith. Of course at this point we had lost all confidence. At the first meeting she told us straight that because of the low credit score for my husband she will not be able to do anything. We were disappointed but still appreciate the honesty. She adviced and gave guidance what to do next and asked us to return after 3 months. Both of us were really sad now, but we done as she advice us. Three moths later we returned to her. She explained to us everything that we need to do, what paperwork is required and what is going to happen next, and of course that she will try to get us a mortgage. After everything, we were still great disbelievers but she gave us a lot of confidence and her approach was amazing. We followed her advice and guidance in everything, and now we are living in a beautiful house which we actually got it 10.000 cheaper, also thanks to Mrs Dionne Smith. We will always be very grateful to her and will recomend her to anyone we know. Mrs Dionne Smith is exceptionally good at her job, and an amazing person. Way to go Dionne!!!! 🤗🤩😍.

Ancuta · 31 July 2019