Abbotts Countrywide Basildon reviews

★★★★★ 5/5

Google

Me and my partner were moving out together and found the place for us with Abbott's. From day one Peter was a huge help, very friendly and had our best interests at heart. It seemed as though we may had hit a snag regarding our moving in date due to us not having anywhere to go but Peter assured us our preferred moving date would be absolutely fine. Peter delivered on this as we were able to pick up our keys on the date we wished and were very happy to be moving in, I would recommend using Abbott's to friends and family.

George · 31 July 2019

★★★★★ 5/5

Google

Me and my wife decide to sell our house to move onto the next chapter we went with another company to sell the house but we did not have a good experience with them!! So we went with abbotts and the hole team were nice and helpful. We got to meet Amy who was nice and help full and done all viewings and was only a txt or phone call away when you needed her! I would give her 5 star for her work rate and finally getting the house sold Amy Jordan and jade all 5stars thank you Abbott’s

Colin · 31 July 2019

★★★★★ 5/5

Google

From the moment an appointment was booked for the viewing of a property Amy Rendell was brilliant even though my first visit was not successful but she managed to find me something else and from that point onwards she continued to give me excellent customer care service during the process of the sale she ensured that my needs were met and much more well done Amy keep the excellent professionalism up . The manager of the Branch Jade was also so supportive when requested staff were not around to help me with my enquiries she stepped in and mainlined the same level of high customer services that her staff were providing and in some cases much more A big thank you to the staff that helped in the process of obtaining my property .

Oluwatoyin · 31 July 2019

★★★★★ 5/5

Google

I would like to introduce Amy as me and my wife’s estate agent and we are both so impressed with the service that we received! We were searching for the right estate agent for a couple of years. As a first time buyer, the whole process was daunting, however, Amy could not have made simpler. From the first viewing to the completion, Amy made sure to keep this process very simple and easy. There is one trait I really admire about Amy, she has a tremendous work ethic. Amy had taken the pressure of the process by providing regular, prompt updates and provided good explanations to any queries I had. Amy managed to successfully extract information from a number of parties, as well as inform me of what my next steps were during the whole process. Despite this, she still had to manage expectations with other clients. Another trait I admire about Amy is her creative approach to reaching out to her clients. There were a number of times I had missed Amy’s calls due to work. As an alternative, Amy made a whatsapp group. She wanted to deliver a prompt and efficient service by going above and beyond my normal expectation, even if that meant receiving messages on the whatsapp group on her days off! Moreover, I had a number of silly questions I wanted to ask the vendor, for example, the height of the living room door in metres? However, this did not put Amy off, rather she responded with a very positive attitude. I would without doubt recommend Amy to anyone who is looking to buy or sell their home, or for any queries regarding properties for that matter. I would like to conclude by saying that there is a reason why Amy has won a number of estate agent awards, she is good at what she does and has a very bright future ahead. Thank you for helping me and my wife buy our first home. Part-time estate agent, full-time legend.

Yusuf · 28 July 2019

★★★★★ 5/5

Google

A tenacious bunch that will guide, assist, and drive the processes forward. They had a difficult sell with the property we had, and a few issues with the chain of purchasers too. Abbots did not give up and chased throughout and kept timely updates to all involved. Massive thanks to Amy Rendall, who case managed the sale, you never gave up, you never quit and nothing was too much trouble... this is why you are the top salesperson!!! Thank you Amy you are a superstar... now just one more house to go lol

Richard · 28 July 2019

★★★★★ 5/5

Google

I have been looking for my first time home and abbots have helped me with this. I have been dealing with a gentleman called peter who has been very helpful and answered all my questions and keeping me up to date with the process of it all he is very cheerful and polite. I highly reccomend this estate agent I have added to my recent review if there was 10 * then that is what I would rate, Peter was so helpful and understanding even with all the agro I had from Thurrock council he supported me through it all and contacted them for me aswell. I honestly won’t forget how helpful and supportive you was to me yet we finally got there thank you for everything I appreciate all of it! It was lovely meeting you and having all your help it’s means a lot ??

Kaylie · 28 July 2019

★★★★★ 5/5

Google

I have very positive experience in my dealings with Abbotts Basildon. Thanks to Amy Rendall for her great customer service and always going the extra mile. She does not mind staying late to make sure bookings for viewings are scheduled especially when it is difficult to get through to the vendor. She understands her client's needs an is always willing to work with the customer in achieving this. Very reliable. My overall experience with the whole team has been very good and I will recommend this agency.

Ojei · 28 July 2019

★★★★★ 5/5

Google

Me and my partner were moving out together and found the place for us with Abbott's. From day one Peter was a huge help, very friendly and had our best interests at heart. It seemed as though we may had hit a snag regarding our moving in date due to us not having anywhere to go but Peter assured us our preferred moving date would be absolutely fine. Peter delivered on this as we were able to pick up our keys on the date we wished and were very happy to be moving in, I would recommend using Abbott's to friends and family.

GK_WHU · 8 July 2019

★★★★★ 5/5

Google

I would like to introduce Amy as me and my wife’s estate agent and we are both so impressed with the service that we received! We were searching for the right estate agent for a couple of years. As a first time buyer, the whole process was daunting, however, Amy could not have made simpler. From the first viewing to the completion, Amy made sure to keep this process very simple and easy. There is one trait I really admire about Amy, she has a tremendous work ethic. Amy had taken the pressure of the process by providing regular, prompt updates and provided good explanations to any queries I had. Amy managed to successfully extract information from a number of parties, as well as inform me of what my next steps were during the whole process. Despite this, she still had to manage expectations with other clients. Another trait I admire about Amy is her creative approach to reaching out to her clients. There were a number of times I had missed Amy’s calls due to work. As an alternative, Amy made a whatsapp group. She wanted to deliver a prompt and efficient service by going above and beyond my normal expectation, even if that meant receiving messages on the whatsapp group on her days off! Moreover, I had a number of silly questions I wanted to ask the vendor, for example, the height of the living room door in metres? However, this did not put Amy off, rather she responded with a very positive attitude. I would without doubt recommend Amy to anyone who is looking to buy or sell their home, or for any queries regarding properties for that matter. I would like to conclude by saying that there is a reason why Amy has won a number of estate agent awards, she is good at what she does and has a very bright future ahead. Thank you for helping me and my wife buy our first home. Part-time estate agent, full-time legend.

YM · 26 November 2018

★★★★★ 5/5

Google

I spoke to Jamie last week about lettings. It was a pleasure speaking to such a nice, polite gentleman. I hope to have many more correspondence in the future with him, as his advice was greatly appreciated

Michelle · 1 September 2025

★★★★★ 5/5

Google

Outstanding work by Dionne Smith... Dionne was our broker for our first property. She has dealt with everything for us and helped make things run as smoothly as she could. We've sorted our Mortgage, Home Insurance, Contents Insurance and Income Protection Through Dionne and everything has been faultless. On the day of exchange our solicitors let us down with issues, Dionne took the matter into her hands to make sure the exchanged happened on time! I cannot thank her enough for all of her hard work on our case. I was really skeptical about using a broker to start with, but have to say, it is the best decision we made! I believe the cost was also really worth while! Thanks Dionne!! You're a star!

-Dewey- · 31 July 2017

★★★★★ 5/5

Google

I had an outstanding experience with Jamie start to finish. He was professional, knowledgeable, and genuinely cared about making the whole process as smooth and stress-free as possible. Jamie’s communication was excellent throughout- I was …

Emily · 13 January 2026

★★★★★ 5/5

Google

Amazing experience moving into my new place, took 1 week from start to finish. Jamie was brilliant, he was super quick at responding to my queries, getting things done, friendly and helpful and we couldn’t have asked for a better experience. Thanks again Jamie! :)

Hollie · 3 May 2025

★★★★★ 1/5

Google

I don't recommend Abbots Basildon ,we will never make the same mistake again. They never answer to out emails/phone call ,not helpful at all ,we are trying to acces the deposit and no one is helping us .

Claudia · 27 March 2024

★★★★★ 5/5

Google

Abbotts were really helpful throughout. I went on a few viewings with Jamie, who was great and helped a lot. I’d definitely recommend them.

Lucy · 23 March 2026

★★★★★ 5/5

Google

Great communication, always there to help however they can. I bought my flat through Abbott's and now a few years on I am renting it with Abbott's managing it for me. Though all staff have been helpful, keeping me up to date and answering all my questions, Chris has been fantastic, guiding me through the lettings process and quickly finding tenants etc. making it an easy process. Highly recommended!

Rosie · 28 July 2019

★★★★★ 1/5

Google

I am sad to be writing a negative review as the lettings manager we dealt with when we rented the property was professional and very helpful. The property was managed by the landlord after that. However. when it came to the return of the security deposit at the end of the tenancy, we made enquiries when we had heard nothing 7 days after a very prompt agreement with the landlord. We were told that the deposit had been paid out that day. This was a lie. We finally received the deposit after 10 days, which is the maximum amount of time specified in the deposit scheme terms. This was clearly intended to maximise the interest they earned on the deposit. If you want your deposit back “without delay”, as specified in the deposit scheme terms, avoid this estate agent.

Jane · 26 April 2024

★★★★★ 5/5

Google

Dean Starkey has been very supportive during the sale of my late mothers property. He has always kept me up to date with regular calls. . He always deals with any queries effectively . He is very well mannered & polite and made the whole process easier than I had anticipated.PositiveResponsiveness, Quality, Professionalism, Value

Dawn · 25 August 2022

★★★★★ 5/5

Google

This is the first time with Abbott's. We were looking for a property to rent. Had been for a while. Peter was the person who met me at the property. I found him to be cheerful & chatty. I have been dealing with him since viewing the property & now we have a moving date. He was polite & helpful & a pleasure. Would recommend Abbott's. Thank you

Rose · 31 July 2019

★★★★★ 5/5

Google

This is the first time with Abbott's. We were looking for a property to rent. Had been for a while. Peter was the person who met me at the property. I found him to be cheerful & chatty. I have been dealing with him since viewing the property & now we have a moving date. He was polite & helpful & a pleasure. Would recommend Abbott's. Thank you

Rose · 28 July 2019

★★★★★ 5/5

Google

I'm a landlord and have been using Abbott's for the past 2 years. The team at Basildon have been outstanding--especially Sam, Peter and Chris-- who have helped us out immensely with a difficult tenant. We live in Spain and knowing the team there are looking after our interests means we can relax in the knowledge that our house is being looked after by a dedicated and professional team.

Ian · 28 July 2019

★★★★★ 5/5

Google

Chris and his team were extremely helpful and friendly. They achieved a higher rent than I asked for. Very happy with their overall services would highly recommend. Thank you Chris.

Jill · 26 April 2024

★★★★★ 5/5

Google

When buying property, you need someone who completely understands your needs and works on helping you achieve your goals. Amy Rendall of Abbotts Basildon has been an angel. I like that she keeps communication flowing, giving feedback when necessary. She is very professional, detailed and has a very positive attitude which I admire. You are an asset to the whole team. Keep up the good work!

Obiageli · 28 July 2019

★★★★★ 4/5

Google

On the whole, Abbotts were good. They valued the property. Marketed the property really well including listening to advice to make changes. The property went under offer within first week or so of being on the market. After that, the agent worked with me in conjunction with the solicitors. Helped to chase them up if ever they were behind. This was useful as there were stages in the process when this was occurring. There were tines when they maybe put too much pressure on legal team without giving them time to act. The property belonged to my late mother; it was my responsibility as the executor to obtain probate in order this sale to complete. As the probate application was taking a long time, I was asked if I would be happy to rent out the property to the buyer until the sale completed. This is actually illegal and I'd encourage agents to know the law. There were also points in the process (,including towards the end) where the agent was suggesting that the buyer was threatening to drop out. This helps no one and seems to be a tactic that agents used to speed up a process. However, in reality, it only affects people's mental health. Especially as I was not the person delaying the process. I'd encourage the agent to think about this when working with other sellers. Unless it is a reality,, its not a hood idea to use this. However, as I said at the beginning, overall, I am happy with the service they provided and I would use them again in the future.

James · 1 January 2023