Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCannot Recommend Dionne Smith Mortgage broker through Countrywide Mortgage Services enough!! Friendly reliable and completely professional. Dionne took the stress of the whole mortgage process away and as a first time buyer that helped immensely. Brilliant service
Rebecca · 28 July 2019
Agent replied
Dear Rebecca, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Dionne and everyone involved at Abbotts in the Basildon branch.
★★★★★ 5/5
GoogleBrilliant service, answers all my questions in a good time nd efficeintly. Helped with all the paper work, even phones us to check we are ok and ready for our moving in date. Highly recommend especially Peter!
Demi · 28 July 2019
Agent replied
Thank you Demi, your comments especially about Peter are very much recommended. Best wishes, Mark
★★★★★ 5/5
GoogleAmy and team have been fantastic from start to finish of the lettings process would certainly use them again. Always professional and friendly no question is wrong with them
Holly · 14 September 2021
Agent replied
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorking with Alex, the estate agent, was an absolute pleasure. Their professionalism and transparency throughout the entire process made everything smooth sailing. I highly recommend their services to anyone in need of a reliable and efficient estate agent. Thank you, Alex, for your exceptional assistance!
Sam · 26 May 2024
Agent replied · 24 August 2024
Many thanks Sam Zh for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was looking at a few properties to rent recently and Jamie @ Abbots really helped me increase my knowledge of when coming to look for one. Not only was he kind and friendly but the knowledge of each property that was discussed was extensive. Thanks
Elizabeth · 31 July 2025
★★★★★ 1/5
Google1 star rating is too good I WILL NEVER RECOMMEND THIS AGENT. Everytime I see an Abbott's advert I run in the next direction. My family is new to the UK and my wife was frank with Agent and explained our lack of experience in our initial meeting with the Agent from Basildon Office, we weren't looking for hand outs, My wife was head hunted to contribute to the NHS, we took this opportunity not because we needed it but because we always wanted to travel and see new places. Nonetheless we told him we will be relying heavily on his advice to secure a rented property. We had a particular property in mind we told him which one we wanted and he made us go through all the motions only to find out 5 DAYS before arriving in Basildon that we didn't qualify for the property. We lost our deposit to hold the property. Thank goodness her employers were sympathetic with our case and made alternative arrangements.
Update: NOTICE THE AGENTS REPLY BELOW.
They completely left out the fact that we weren't informed of the issues until a few days prior as a matter of fact here is an email sent on the 31st August 2019 which I yet to get a response on (NOT EVEN AN APOLOGY OR CALL TO FIND OUT IF WE WERE LIVING ON THE STREETS) (& this as of 12:42am 3rd October, 2019), also we were supposed to move in August 21st and got delayed by construction issues with property, so my question is why wasn't the checks completed as per the original move-in date because they had most of August and part of July. If checks were completed and our application rejected by the 21st August, 2019 it would have allowed us enough time to seek an alternative and yes we would have been happy to continue with the Agent, wasn't the landlord informed about our special circumstances by the Agent?
NB: I DON'T CARE ABOUT THE MEASILY DEPOSIT BUT WHAT I CARE ABOUT IS THAT MY CHILD AND I WERE ALMOST HOMELESS. I DON'T WISH TO CONTACT THESE PEOPLE NOR DO I EVER WISH TO BE CONTACTED BY THEM. HERE IS THE EMAIL DATED 31/08/2019. YOU BE THE JUDGE
Good day Mr. Chapman,
We refer to the above captioned rental property.
As I understand there has been some delay with process, I would like to have an explanation to develop an appreciation as to why at this 11th hour this application hasn't been completed as yet.
I am sure you would appreciate that us (the applicant & her dependents) being foreigners, aren't aware of the entire proceedings and are depending on you to provide extraordinary advice and service to ensure that this process is as smooth as possible.
My son and I are due to arrive next week and if this has not been sorted I am sure you can understand the debacle we will be facing. At this stage I would also like to obtain some assurances that this will be completed on or before the 5th September, 2019.
We have already made our arrangements based on the promised date of moving in and expect furniture to be arriving at the captioned location on the 5th September, 2019.
I look forward to your urgent response.
Kindest regards,
Gary
THIS IS MY EXPERIENCE YOUR EXPERIENCE MAY NOT BE THE SAME BUT THIS IS FOR YOU TO CONSIDER. I ALWAYS TRY TO BE FAIR WHEN GIVING RATING BUSINESSES.
Gary · 30 July 2020
Agent replied
Thank you for taking the time to leave this feedback. As I am sure you can appreciate the Landlord uses their own referencing agency and their criteria had to be met and I note that you were advised early on in the process that further information was required for the references to be satisfactory, however, I do note that there were lengthy delays with the provision of this information which also, unfortunately turned out to be insufficient. We do appreciate that you were relying upon other people providing these details, however this dependency did cause further delays. I can advise, at the request of the Landlord, your holding deposit was not returned due to these delays.
Should you wish to discuss further, please contact us at review@countrywide.co.uk/
Kind regards, Scott
★★★★★ 5/5
GoogleWe would like to Echo a HUGE Thank You to Amy and her team. Great customer service with regular updates with our process, we couldn't wish for any other Estate Agent! Would highly recommend!
Juliana · 31 July 2019
Agent replied · 30 July 2023
Thank you Erwin and Juliana for your 5* review of our local Abbotts team. It is great to see that you seem very pleased with the service provided and that you would highly recommend our team to others. I will of course make sure your kind words are forwarded to our local team.
Kind regards, Scott
★★★★★ 5/5
GoogleWe would like to Echo a HUGE Thank You to Amy and her team. Great customer service with regular updates with our process, we couldn't wish for any other Estate Agent! Would highly recommend!
Juliana · 28 July 2019
Agent replied
Thank you Erwin and Juliana for your 5* review of our local Abbotts team. It is great to see that you seem very pleased with the service provided and that you would highly recommend our team to others. I will of course make sure your kind words are forwarded to our local team.
Kind regards, Scott
★★★★★ 1/5
GoogleAbsolutely incompetent and would strongly avoid when selling your house. Lied to on multiple occasions, creative narratives to get your house off their books as soon as possible, incredibly under staffed and almost impossible to get in touch with them via a phone call which was also experienced by several of the viewers of our property
Lewis · 8 March 2025
★★★★★ 1/5
Google1 star rating is too good I WILL NEVER RECOMMEND THIS AGENT. Everytime I see an Abbott's advert I run in the next direction. My family is new to the UK and my wife was frank with Agent and explained our lack of experience in our initial meeting with the Agent from Basildon Office, we weren't looking for hand outs, My wife was head hunted to contribute to the NHS, we took this opportunity not because we needed it but because we always wanted to travel and see new places. Nonetheless we told him we will be relying heavily on his advice to secure a rented property. We had a particular property in mind we told him which one we wanted and he made us go through all the motions only to find out 5 DAYS before arriving in Basildon that we didn't qualify for the property. We lost our deposit to hold the property. Thank goodness her employers were sympathetic with our case and made alternative arrangements.
Update: NOTICE THE AGENTS REPLY BELOW.
They completely left out the fact that we weren't informed of the issues until a few days prior as a matter of fact here is an email sent on the 31st August 2019 which I yet to get a response on (NOT EVEN AN APOLOGY OR CALL TO FIND OUT IF WE WERE LIVING ON THE STREETS) (& this as of 12:42am 3rd October, 2019), also we were supposed to move in August 21st and got delayed by construction issues with property, so my question is why wasn't the checks completed as per the original move-in date because they had most of August and part of July. If checks were completed and our application rejected by the 21st August, 2019 it would have allowed us enough time to seek an alternative and yes we would have been happy to continue with the Agent, wasn't the landlord informed about our special circumstances by the Agent?
NB: I DON'T CARE ABOUT THE MEASILY DEPOSIT BUT WHAT I CARE ABOUT IS THAT MY CHILD AND I WERE ALMOST HOMELESS. I DON'T WISH TO CONTACT THESE PEOPLE NOR DO I EVER WISH TO BE CONTACTED BY THEM. HERE IS THE EMAIL DATED 31/08/2019. YOU BE THE JUDGE
Good day Mr. Chapman,
We refer to the above captioned rental property.
As I understand there has been some delay with process, I would like to have an explanation to develop an appreciation as to why at this 11th hour this application hasn't been completed as yet.
I am sure you would appreciate that us (the applicant & her dependents) being foreigners, aren't aware of the entire proceedings and are depending on you to provide extraordinary advice and service to ensure that this process is as smooth as possible.
My son and I are due to arrive next week and if this has not been sorted I am sure you can understand the debacle we will be facing. At this stage I would also like to obtain some assurances that this will be completed on or before the 5th September, 2019.
We have already made our arrangements based on the promised date of moving in and expect furniture to be arriving at the captioned location on the 5th September, 2019.
I look forward to your urgent response.
Kindest regards,
Gary
THIS IS MY EXPERIENCE YOUR EXPERIENCE MAY NOT BE THE SAME BUT THIS IS FOR YOU TO CONSIDER. I ALWAYS TRY TO BE FAIR WHEN GIVING RATING BUSINESSES.
Gary · 13 October 2019
Agent replied
Thank you for taking the time to leave this feedback. As I am sure you can appreciate the Landlord uses their own referencing agency and their criteria had to be met and I note that you were advised early on in the process that further information was required for the references to be satisfactory, however, I do note that there were lengthy delays with the provision of this information which also, unfortunately turned out to be insufficient. We do appreciate that you were relying upon other people providing these details, however this dependency did cause further delays. I can advise, at the request of the Landlord, your holding deposit was not returned due to these delays.
Should you wish to discuss further, please contact us at review@countrywide.co.uk/
Kind regards, Scott
★★★★★ 5/5
GoogleExcellent service used them twice now for rent, always answers your queries and found my new tenants in few weeks! Thank you Guys.PositiveResponsiveness, Quality, Professionalism
Dr · 25 August 2021
Agent replied
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleHaving a very awkward probate property to sell, Abbots helped reach the best value for the property. The sale required a specialist buyer and the process has been less than smooth, but the entire time (Jade in particular) has provided fantastic service, providing feedback and advice along the way. Making what could have been a really challenging process much easier.
I wont lie, Abbots are not the cheapest, but I guess its true that you get what you pay for. At least in Basildon, I can highly recommend them.
Denzil · 28 July 2019
Agent replied
Thank you for your fantastic five star review regarding the service from the Basildon branch of Abbotts Estate Agents. I am so please to read how accommodating the branch was during your sale, and were accommodating to your situation making a challenging process a little easier for you. It is wonderful to read that you would highly recommend them to others. Many Thanks.
★★★★★ 5/5
GoogleAs a first time buyer I had no idea about anything when it came to getting a mortgage. Everyone here was very helpful!
Dionne produced rapid results for me, she was also very passionate and exceedingly enthusiastic about landing me on the property ladder.
Dionne explained everything fully along the way and was always there for me if I ever needed any advice or help. I would definitely recommend her to anyone looking to buy first time or not. She didn't hesitate to arrange a viewing for a property on the first day so I was then able to make an early offer in which led to a purchase!
If you was fast, stress free results, dionne is the one to call
Sean · 28 July 2019
Agent replied
Thank you Sean for your brilliant 5* review of Dionne in our Abbotts, Basildon branch. It is wonderful to read that you felt supported throughout and that you found the whole process fully explained and stress free. Best wishes for your first home. Kind regards, Scott.
★★★★★ 5/5
GoogleThere are not enough superlatives to describe the amazing trio that are Jordan, Amy and last but far from least Jade. Every call answered with a cheerful "hello", not once did I feel rushed to end any conversation, even when they were busy. The advice I received really helped me get through my Parents move. If you are looking for a dedicated team of Estate Agents who really connect with you and understand the stresses involved with selling, buying and renting, look no further than Abbotts Estate Agents.
Len · 28 July 2019
Agent replied
Thank you Len for your wonderful comments and 5* review of our team at Abbotts, Basildon. I will make sure your fantastic review is forwarded to the team and also their Regional Director.
Kind regards, Scott.
★★★★★ 5/5
GoogleAs a first time buyer I had no idea about anything when it came to getting a mortgage. Everyone here was very helpful!
Dionne produced rapid results for me, she was also very passionate and exceedingly enthusiastic about landing me on the property ladder.
Dionne explained everything fully along the way and was always there for me if I ever needed any advice or help. I would definitely recommend her to anyone looking to buy first time or not. She didn't hesitate to arrange a viewing for a property on the first day so I was then able to make an early offer in which led to a purchase!
If you was fast, stress free results, dionne is the one to call
Sean · 29 January 2019
Agent replied
Thank you Sean for your brilliant 5* review of Dionne in our Abbotts, Basildon branch. It is wonderful to read that you felt supported throughout and that you found the whole process fully explained and stress free. Best wishes for your first home. Kind regards, Scott.
★★★★★ 5/5
GoogleOur whole experience with Abbotts was an absolute pleasure. From start to finish, they were professional, dedicated and knowledgeable to the max, and our property sold nine days after being listed with them. We were also buying a property at the same time and our experience on that side of things couldn't have been more different. The staff are always friendly and courteous, professional yet friendly, and I would not hesitate for a moment in recommending them.
Sarah · 12 November 2019
Agent replied
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
★★★★★ 5/5
GoogleGreat estate agents. I dealt with Amy and Jorden in particular. Nothing has been too much trouble. Gave me great advice and made everything very easy. Would highly recommend!
Dylan · 31 July 2019
Agent replied · 30 July 2023
Thank you Sarah for your brilliant 5* review and kind words. I will of course make sure your comments are passed onward to the Abbotts team.
Kind regards, Scott
★★★★★ 5/5
GoogleGreat estate agents. I dealt with Amy and Jorden in particular. Nothing has been too much trouble. Gave me great advice and made everything very easy. Would highly recommend!
Pugzy · 14 April 2019
Agent replied
Thank you Sarah for your brilliant 5* review and kind words. I will of course make sure your comments are passed onward to the Abbotts team.
Kind regards, Scott
★★★★★ 5/5
GoogleReally professional team in Basildon branch especially Dean did everything quick and without any misunderstanding...thanks for new home.PositiveResponsiveness, Quality, Professionalism, Value
Tomas · 25 August 2021
Agent replied
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIn my search for a place to live in the Basildon area, I had the pleasure of meeting Sam. She is an excellent estate agent who conveys trust. She was always honest with the properties we visited and added a personal touch to the transactions that made the search for a flat a lot less stressful and a lot more exciting than it was originally set to be. Thank you for all your help.
Irene · 28 July 2019
Agent replied
Thank you for your review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service we always aim to provide to all of our customers. We will make sure that Sam receives this positive feedback.
Many thanks
★★★★★ 5/5
GoogleCan only say good things about Abbotts especially the letting side. As a landlord and having had a bad experience in the past it was reassuring to place my property in the very capable and professional hands of their letting side. I have mainly liaised with Chris Mitchell who always keeps me informed of the progress of my let and ensures any issues are dealt with quickly and professionally. I cant recommend him enough.
Jane · 28 July 2019
Agent replied
Thank you Jane for taking the time to leave us your 5* review! I will, of course, make sure your kind words are forwarded to our local Abbotts team. Kind regards, Scott
★★★★★ 5/5
GoogleGreat experience dealing with Abbotts management. Olivia has been great and very communicative, so easy to deal with and helpful.
Amrita · 8 February 2021
Agent replied
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust got my apartment through Reece at Abbot's and it did not take long at all. I’m so happy to have my very first apartment through Abbots. They are simply the best with splendid people like Reece. 👍👍👍 …
Sazner · 28 February 2024
Agent replied · 24 December 2024
Osaze, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust got my apartment through Reece at Abbot's and it did not take long at all. I’m so happy to have my very first apartment through Abbots. They are simply the best with splendid people like Reece. 👍👍👍 …
Osaze · 26 February 2024
Agent replied · 24 August 2024
Osaze, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
