Trusted Agent profile · Banstead, Surrey
Verified
★★★★★
559 reviews across 1 platform
141 High Street, Banstead, Surrey, SM7 2NS
Part of The Personal Agent, see every office.
The Personal Agent's office in Banstead, Surrey, at 141 High Street, is rated 4.9 out of 5 across 559 reviews on 1 platform, including 559 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Banstead office, from every platform, shown as written. First names only.
5/5
GoogleWe bought our first property through the Personal Agent and have exceeded expectations throughout the process. Ted was able to meet each one of our requirements finding our home and kept us updated along the way. Strongly recommend.
Thank you for your lovely review Stacey. We are so pleased that Ted provided you with excellent service an we hope you enjoy your new home!
5/5
GoogleSamantha is just brilliant, she is polite , courteous and a very pleasant young lady. She took her time showing us around the property , answered all our queries. We found her to be very a very positive person. She definitely is a keeper. Mrs Ikram
5/5
GoogleCallum was brilliant and helped us to finde our first house was verry patient,was answered at all my questions and answer all the time at my emails.Verry profesional and friendly. Really your personal agent. Thank you
Thank you for your feedback. We are pleased that Callum provided you with excellent service throughout your time with The Personal Agent - Banstead.
5/5
GoogleSarah was excellent and very professional in dealing with our property sale,also would like to mention the rest of the team who very courteous and helpful as well
5/5
GoogleMe and my partner just done our second view of the property that we are in process to purchase. We couldn’t have asked for any more of Sarah W, she has been professional, patient with us, knowledgable when answering our questions and most importantly honest, rather than just trying to sell for the sake of a sale. Also Sarah helping us with the whole process and keep both sides of solicitors up to date with all documents. Really lovely lady and couldn’t rate her more highly. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleI would highly recommend The Personal Agent and in particular Tom from the Banstead Branch. From our first meeting with Tom, he demonstrated superb Customer Service with a great, positive and friendly attitude. The communication was first class with quick feedback. I also liked the use of WhatsApp messaging and updates via the online property file portal. Thanks Tom.
5/5
GoogleSarah West from personal agent Banstead was extremely accommodating and gave us the time not normally afforded to on a viewing . She did this again on our second viewing allowing us to find our forever home. Excellent agent her honesty & integrity were apparent and we are very grateful to her.
5/5
GoogleAmazing team Personal Agent are in the Banstead branch. Every member managed our expectations as best as possible and eventually to the end goal, buying our first place! We dealt with Tom and he was simply incredible.
Thank you for your feedback! We are pleased that Tom and the team provided you with outstanding service during your time with us.
5/5
GoogleHad a good experience viewing properties with this agency. Simon was particularly lovely and informative and showed us multiple properties after each other which saved us time as we did not live in the area.
5/5
GoogleFrom the initial valuation to exchange of contracts this week, Tom has been superb. Always on hand to help, even on his day off, and made a scary process seem extremely straight forward. Thank you for everything.
Thank you for your feedback Katherine. Here at The Personal Agent we make sure that we go above and beyond with the service we provide. We are so pleased that Tom provided you with outstanding service!
5/5
GoogleSimon Tongue has been outstanding throughout the whole process to ensure things went as smoothly as possible! He kept in contact and was always available if we needed an update or had any questions.
5/5
GoogleA big thank you to Emily for dealing with my request and keeping me up to date with some issues that arose during my housing process. My requests were dealt with promptly and efficiently.PositiveProfessionalism
Thank you for your feedback. We are pleased Emily provided you with excellent service!
5/5
GoogleCallum from Personal Agent has been amazing in helping us secure our dream home in our dream location. It’s been a longwinded and complicated one to agree with all the various parties involved and he was always been on the ball with getting us feedback. He put up with my endless amounts of questions and constant calls and I couldn’t recommend him enough. We’re happy with the house and happy that Callum secured this sale after all of the back and forth. Thanks again!
Thank you for your review Layo. We are pleased to hear that Callum provided you with outstanding service during your time with us! We hope you enjoy your new home!
5/5
GoogleWe viewed a property with Sarah and we were very impressed with the professionalism and attitude she showed. We have also dealt with Samantha on the phone with bookings and questions and she is exactly the same. Great work guys, keep it up!
5/5
GoogleDear Sarah, I wanted to extend my sincerest gratitude for your exceptional assistance during the recent house negotiations and purchase . Your knowledge, professionalism, and genuine willingness to help made the entire process smooth and enjoyable. Your insights and guidance were invaluable, and I truly appreciated the effort you put into ensuring all my queries were addressed. Your dedication to your work is commendable, and it's clear that you are incredibly passionate about helping your clients find their ideal homes. Thank you once again for your outstanding support throughout this journey. You've set a remarkable standard for what it means to be an excellent house sales agent. Warm regards, Ayo
5/5
GoogleSammy was very informative and lovely lady who gave us all the relevant details and showed us around the property. Very helpful lovely to communicate.
5/5
GoogleSarah was very good and understanding while the viewing and was answer the questions honestly. She was very practical while giving the answers about the houses which helped alot.
5/5
GoogleI’m working with The Personal Agent to sell our home and the service has been Exceptional. Samantha has been incredibly professional and has a wealth of knowledge and adds a personal touch to the service. I would highly recommend this team if you are looking to sell your home!
5/5
GoogleCallum from Personal Agent has been amazing in helping us secure our dream home in our dream location. It’s been a longwinded and complicated one to agree with all the various parties involved and he was always been on the ball with getting us feedback. He put up with my endless amounts of questions and constant calls and I couldn’t recommend him enough. We’re happy with the house and happy that Callum secured this sale after all of the back and forth. Thanks again!PositiveResponsiveness, Professionalism
Thank you for your review Layo. We are pleased to hear that Callum provided you with outstanding service during your time with us! We hope you enjoy your new home!
5/5
GoogleVisited a property today with my partner which was lovely and with the help of Sarah who was incredible. Would definitely recommend Sarah she was amazing! Thank you x
5/5
GoogleCallum from Personal Agent has been amazing in helping us secure our dream home in our dream location. It’s been a longwinded and complicated one to agree with all the various parties involved and he was always been on the ball with getting us feedback. He put up with my endless amounts of questions and constant calls and I couldn’t recommend him enough. We’re happy with the house and happy that Callum secured this sale after all of the back and forth. Thanks again!
Thank you for your review Layo. We are pleased to hear that Callum provided you with outstanding service during your time with us! We hope you enjoy your new home!
5/5
GoogleTom has been responsive to our queries and keeping us updated on the progress. He’s very professional, approachable, and personable in his approach which is great to see in an estate agent.
Thank you for your feedback. We are so pleased that Tom provided you with both professional and personable service during your time with us!
5/5
GooglePersonal Agent have been one of the most transparent and helpful agents I have ever come accross. The Sales team has always been very helpful and easy to communicate. Special thanks to Sarah West And Samatha for always being approchable and facilitating the entire process of purchase :)
5/5
GoogleSarah was amazing! Incredibly helpful, friendly and kind. Let us take our time to view the property, answered all our questions and even pointed out positives in relation to the property and Banstead that we were not aware of. Very impressed!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Banstead office has 559 reviews across 1 platform: 559 on Google.
The Personal Agent Banstead is rated 4.9 out of 5 across all 559 reviews, and 4.9 out of 5 on Google from 559 reviews.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Banstead won Trusted Agent; The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent.
The Personal Agent Banstead, 141 High Street, Banstead, Surrey, SM7 2NS.
