Trusted Agent profile · Banstead, Surrey
Verified
★★★★★
559 reviews across 1 platform
141 High Street, Banstead, Surrey, SM7 2NS
Part of The Personal Agent, see every office.
The Personal Agent's office in Banstead, Surrey, at 141 High Street, is rated 4.9 out of 5 across 559 reviews on 1 platform, including 559 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Banstead office, from every platform, shown as written. First names only.
5/5
GoogleTed was a real breath of fresh air to deal with and was always on hand to answer my queries, night or day. He really cares about his clients and is not just in it to make a quick buck! I would not hesitate to recommend him to friends and family.PositiveProfessionalism
Thank you for your feedback Sam. We work hard here at The Personal Agent to ensure all our customers receive the best service. We are so pleased that Ted provided you with just that!
5/5
GoogleAlways found them fantastic to work with, and have a brilliant knowledge of the area
Thank you for sharing Lloyd
5/5
GoogleProfessional and trustworthy throughout, the efforts and determination of the Banstead guys was second to none. Tom and the team went the extra mile through a difficult transaction. I can honestly recommend this agency and wouldn't hesitate to call if I was to sell again (hopefully not for a while though!). David.
Thank you for your feedback David. Here at the Personal Agent we work hard to go above and beyond with our service for all customers. We are pleased you received the very best service!
5/5
GoogleMy parents have just bought through PA Banstead and Tom has been a breath of fresh air. A cut above our own agent who we used to sell their own house in London. First class service and my parents are now looking forward to settling down for their retirement years in Tadworth.
Thank you for your feedback. We are pleased Tom provided you with outstanding service during your time with us!
5/5
GoogleSarah was punctual, knowledgeable, and friendly. She provided detailed information about the property, answered all our questions, and highlighted key features. The viewing was well-organised, allowing us to thoroughly inspect the home. Overall, a professional and pleasant experience that made us feel confident in the property.
4/5
GoogleI have had a very good experience with the Personal Agent in my purchase. Agent Samantha Voller is very polite and professional. She is always available to help. She is proactive in communicating between my seller and myself. She also makes sure the upper chain are on the ball. I will certainly use the company again if I ever move.
5/5
GoogleThe Personal Agent provided excellent experience, and Sarah was particularly warm and knowledgeable about the property. The viewing was arranged swiftly and Sarah was kind to give us enough time with the property to soak it in and really picture ourselves living there. We hope that the positive experience continues into the buying process too. Thank you Personal Agent and Sarah, you have been lovely.
5/5
GoogleFantastic. Superb professional service. The photos and videos and brochure of my property were of excellent high class quality and showcased my property to its best potential. Everything was organised and completed in a very quick and professional manner in regards to putting property on site. Great communication as well in regards to how progress was going and organising of viewings. I would highly recommend this estate agents for anyone looking to sell their property. They go all out to make sure you get the best service possible. I would not hesitate in using them again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThank you to Sarah West for showing me around the property. She was very knowledgable about both the house and the area and allowed me time to look around to get a feel for place. Thank you.
5/5
GoogleFantastic team, very professional and always available for any questions. Tom and the team kept me updated throughout and made the whole process very easy. No faults at all. Thank you for getting the job done so quickly.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review. We are so pleased Tom and The Personal Agent - Banstead team provided you with the very best service during your time with us!
5/5
GoogleSamantha, was brilliant. She understood our needs and helped us find the ideal property. She was knowledgeable about the area.She ensured we were aware of all the amenities near by and what she wasn't sure about she found the information out and emailed us immediately. Great friendly service. Samantha was wiling to accommodate our requests. Thank you for a great experience. 👍
5/5
GoogleSamantha, was brilliant. She understood our needs and helped us find the ideal property. She was knowledgeable about the area.She ensured we were aware of all the amenities near by and what she wasn't sure about she found the information out and emailed us immediately. Great friendly service. Samantha was wiling to accommodate our requests. Thank you for a great experience. 👍
5/5
GoogleHaving just secured a buyer for our house after just 8 days on the market, Sammy has been brilliant throughout. Professional and courteous, communication has been excellent and feedback prompt. Would highly recommend the Personal Agent and Sammy. Now let's hope she can help us find somewhere to buy!
5/5
GoogleMet Sammy today for a viewing and she was lovely! Really helpful, full of useful advice, and happy to answer all our questions. Made the whole experience relaxed and enjoyable.”
We really appreciate your review Kumar
5/5
GoogleSarah was extremely professional and allowed plenty of time for the viewing, I didn't feel rushed through the viewing as you normally do, I was given enough time to see each details of the property, it was a lovely feeling.
5/5
GoogleBoth Sarah & Sammy were incredibly helpful and understanding of our needs/ what we were looking for. A great experience and a pleasure to talk to both ladies and the team at The Personal Agent (Banstead).
5/5
GoogleSamantha has been great so far with helping secure an offer and progress the sale of our house. She is very professional and answers emails very quickly. Clearly takes pride in her work. We also had a good experience when buying a house with Personal Agent a few years ago.
5/5
GoogleWe couldn't be happier with Sammy and the personal agent! They were incredibly hardworking, friendly, and truly dedicated throughout the entire process. Their dedication made all the difference, and we highly recommend them!
Hi Mark, Thank you so much for your kind words. … More
5/5
GoogleHaving used the Personal Agent during the most unusual of circumstances, throughout the Covid-19 crisis, we would highly recommend their services to anyone wishing to move. John and his team surpassed themselves with communication and service at every stage leaving us confident our sale was in good hands. Highly recommend.
Thank you for your kind words. We are pleased that you were provided excellent service during these unprecedented times.
5/5
GoogleHad a great viewing with Sarah who kindly provided a detailed and methodical look around a property in Cheam. Sarah was able to understand my needs and provided the necessary information relating to the property and surrounding area. It made the viewing a simple affair. Thanks.
5/5
GoogleReceived fantastic service from The Personal Agent and I would highly recommend using them if you're looking to buy/sell. They've been supportive throughout the process and a personal thank you to Ted and the Banstead team who went above and beyond to ensure our sale went through smoothly.
Thank you for your lovely feedback Phil. The team here at The Personal Agent work extremely hard to ensure all clients are provided with the very best service!
5/5
GoogleMy purchase wasn't as straightforward as I would have liked, however despite all of the problems, Tom was always on hand to give confidence and advice that my move would happen! I'm pleased to say I'm now settled in, happier than ever, and couldn't thank Tom enough!
Thank you for your lovely feedback Frances. We are so pleased that Tom provided you with the very best service to ensure a smooth transaction and we hope you enjoy your new home!
5/5
GoogleHaving used the personal agent several times (to buy and sell my previous property and to view properties) I have always had a really positive and enjoyable experience. Today I had a viewing with Sammy Voller and she was very nice and professional and spoke to the seller straight away, discussed my queries and promptly called me back. I would recommend the personal agent to anyone looking to buy in the area and will certainly try my hardest to use them again to purchase my next property.
5/5
GoogleSimon Tongue was extremely knowledgeable and helpful in explaining the property's features to us. His communications before, during and post viewing were excellent. And he and the vendors were able to accommodate our request for an early viewing. A first class estate agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Banstead office has 559 reviews across 1 platform: 559 on Google.
The Personal Agent Banstead is rated 4.9 out of 5 across all 559 reviews, and 4.9 out of 5 on Google from 559 reviews.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Banstead won Trusted Agent; The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent.
The Personal Agent Banstead, 141 High Street, Banstead, Surrey, SM7 2NS.
