The Personal Agent Banstead reviews

★★★★★ 5/5

Google

Very satisfied with what has been a rapid 9 day start to both buying and selling. The team pro-active, responsive and they all have an excellent manner and inter-personal skills. We understand that Callum is a relatively new recruit to the team but he seems to have all the assets required to be a great addition to the 'family'. You do what it says on the tin, George.....' PERSONAL agent' . We look forward to a satisfactory conclusion to the transactions. Tony and Joyce SlaymakerPositiveResponsiveness, Quality, Professionalism

Anthony · 26 August 2022

★★★★★ 5/5

Google

We have been very impressed with The Personal Agent Banstead and would highly recommend their services to anyone looking to put their property on the market or are struggling to sell with their current agent. We dealt mainly with Tom Iddenden and Tom was brilliant! He always went out of his way to help us where he could and nothing was ever too much trouble. The service was outsanding from start to finish. Thank you to Tom, George and the rest of the team for helping us to sell our property and find our new home! Best wishes, Jacq & GrantPositiveResponsiveness, Professionalism

Jacqueline · 22 June 2022

★★★★★ 5/5

Google

I spoke to Bradley and had a viewing the same day for a property that had other interested parties. He was a pleasure to deal with and empathetic to my situation, also giving practical advice. Upon making the offer, he was very quick to respond - comforting in itself as we all know how dealing in real estate can be bit nail-biting - and advise on the next steps despite it being a Saturday which must be their busiest day for viewings. A big thank you to Bradley whom I highly recommend.PositiveResponsiveness, Professionalism

Evil · 22 June 2022

★★★★★ 5/5

Google

Myself & my partner recently had an offer accepted on a property which Jane showed us - she is welcoming & friendly, no pushy attitude or anything like that! Jane has been extremely helpful and professional in helping us through the offer stages. We are really looking forward to our purchase progressing through the Personal Agent :)

Amber · 13 July 2025

★★★★★ 5/5

Google

Simon is wonderful. He was amazing in guiding us through the sale of our house. He was so helpful to us, managed to resolve complicated and delicate situations to push through different stages of selling, and he always offered us very valuable advice. Simon was also very proactive in day to day communication with all involved parties to ensure target dates for exchange/completion were met. I would highly recommend Simon if you are looking to sell your property.

ALEKSANDRA · 1 October 2024

★★★★★ 5/5

Google

With everything that is going on in the world at the moment it really fantastic to see that The Personal Agent are doing such a professional job in particularly testing times. The great thing about the team in Banstead is that they employ ‘good old fashioned values’, honestly, punctuality and most importantly they are in control of the transaction and keep you informed every step of the way. I am happy to say that I purchased and sold through The Personal Agent and the process has been seem less. A big thank you to Tom, George and the team ***** 5 star service.PositiveResponsiveness, Quality, Professionalism, Value

Grant · 22 June 2021

★★★★★ 5/5

Google

Tom Iddenden has been amazing! We are really impressed with the service we have had with Tom at The Personal Agent! He kept us and our buyers up to date throughout the whole process. Tom is extremely proactive, committed and will go the extra mile for you 100% of the time. A big thank you from us Tom! :) Just to mention the they sold our house for jusr a 1 day (on the market Sturday afternoon got an offer which we accepted on Monday morning)PositiveResponsiveness, Professionalism

K · 22 June 2021

★★★★★ 5/5

Google

As first time buyers my Fiancée and I were very impressed by the service of Tom and George. We were booked in for a viewing very quickly, Tom was really helpful each time we viewed the property and they were always reachable by phone and by email. We were most impressed by how they stayed in contact throughout the process and kept checking in with both sets of solicitors to keep things moving forward. I would definitely recommend The Personal Agent.PositiveResponsiveness, Quality, Professionalism, Value

Robbie · 22 June 2021

★★★★★ 5/5

Google

Not your usual estate agent! Buying a property can be stressful, however I can confirm my entire experience from start to finish has been excellent. Simon Tongue supported me, as a buyer, through the entire process with integrity ad professionalism. He worked with myself and the seller to deal with any query or bump in the road. Always responsive and ensured that I was kept up to date on progress of the sale. I would highly recommend Simon and the team at Personal agent in Banstead.

Lou · 24 May 2024

★★★★★ 5/5

Google

Having recently dealt with Ted in the Sales team, I felt compelled to write a review. Ted was polite, informed and took the time to understand our position. He offered an insight into the market, was able to advise on suitable areas, and generally gave me a strong indication that he'd be able to help us secure our next property. Although we are at the initial stages of our search, Ted was understanding and when we are in a stronger position, Ted will be the first person that I call.

Mark · 27 November 2020

★★★★★ 5/5

Google

I recently had to sell a house as part of my late Mother’s estate. Simon at the personal agent was fantastic throughout the whole process. Given I’m based in Yorkshire and the house was in Surrey, Simon was instrumental in supporting the sale. Nothing was too much. I would thoroughly recommend the agency. Very honest, helpful advice and incredibly supportive. It made the whole sale much more bearable it what has been quite a trying period.

Andrew · 26 June 2024

★★★★★ 5/5

Google

I recently purchased a house through The Personal Agent Banstead and they were an absolute pleasure to deal with. My main contact was John Ralph who was excellent (+ Tom Iddenden) who kept me informed throughout the whole process. There were a few bumps in the buying process along the way (as always) but they were dealt with in a professional manner by John & team. If/when I come to sell I will be using the Personal Agent in future.

Dominic · 30 July 2020

★★★★★ 5/5

Google

I cannot rate Personal Agent Banstead highly enough! Moving house is a very stressful time and you really need an excellent estate agent with fantastic staff that go above and beyond to get you through it and that’s exactly what these guys did. All the staff are knowledgeable, helpful and most importantly supportive through every step of the process. John has been an absolute star, thank you so much! I highly recommend anyone looking to buy and sell in the area go to see these guys first!

Elisa · 19 March 2020

★★★★★ 5/5

Google

Coming towards the end of our experience with the personal agent, can give nothing but 5 stars towards them and especially Sammy who has dealt with us. She's been extremely professional and understanding of our situation, whilst managing to find us a buyer within 2 weeks! Cannot praise Sammy enough throughout this whole time. Polite, courteous and pleasure of doing business with her, would highly recommend.

Indy · 27 October 2024

★★★★★ 5/5

Google

After a tricky few months trying to buy a house (through another agency), we finally found our dream home through The Personal Agent. Tom was great to work with and went above and beyond to ensure that the process ran smoothly. He kept us updated throughout, which is so important in when looking to buy! When he was out at viewings, his colleagues in the office were always on hand to help. I'd definitely recommend The Personal Agent (and Tom) to anyone looking to buy in the area.

Emma · 18 February 2020

★★★★★ 5/5

Google

I finally exchanged Contracts yesterday and am overjoyed as was a stressful transaction with vendors having chain involved with myself chain free and a first time buyer. Samantha voller went beyond the lime with keeping me updated and calming my nerves she was absolutely fantastic and I cannot recommend her enough. Anybody considering purchasing a property the personal agent is a very excellent agent especially Samantha going above all set standards delivering first class service. Nazad

Nazad · 22 April 2024

★★★★★ 5/5

Google

I’ve recently been involved with The Personal Agent in the sale of two properties. After hearing horror stories from friends of mine who used other agents, (especially the ‘on line’ agents) I was looking for an agent who I could trust with the sale of the most important assets in my life. I was recommended to use The Personal Agent and am so glad I did. They didn’t promise to get me the earth for my property, nor did they offer to work for peanuts. I’ve heard of agents who do both just to get your business. What they offered was an honest, professional service from 4 local offices with enthusiastic staff. I have to say they delivered on their promise 100%. There were a few problems along the way, (there always are), but I was made aware of these as they happened and felt comfortable that Tom and his team were fully on top of them as they occurred. Due to the regular updates throughout the transactions I was able to plan my life and have an approximate idea of when each sale would complete. Something that my friends never received from other agents!! We all know the general reputation of estate agents is not good but I can honestly say that The Personal Agent do not fall into that category and strive to provide a perfect customer experience. I can only thank them for their service and have already recommended a couple of friends of mine to use their services. Great job!!

Christopher · 31 July 2019

★★★★★ 5/5

Google

The personal agent Banstead branch has been excellent. They are responsive, professional and truly try to help if they can. Tom Iddenden was specifically very helpful in liaising between us and the vendor and was happy to arrange multiple viewings. The move in was made simple and the house was in immaculate condition. Generally very happy. Will definitely consider using the Banstead office when we decide to move to the next house.PositiveResponsiveness, Professionalism

Mostafa · 22 June 2021

★★★★★ 5/5

Google

PA were professional from the start. They had one open day and managed to get three offers . Communication was good and kept me in the loop at all times , helped chase up solicitors etc They originally did the let side for this property and then the sale . I will recommend them for their services . Thanks Tom & GeorgePositiveResponsiveness, Quality, Professionalism, Value

Nandini · 22 June 2022

★★★★★ 5/5

Google

A few months ago I called the office to get some advice on my property I wanted to sell. I ended up speaking to Ted Goodman, he was very friendly, professional and answered all my questions & concerns. Throughout the whole selling process, he communicated regularly and provided expert advice and guidance. He recently managed to sell my property, and therefore I highly recommend his services, Thanks Ted!PositiveResponsiveness, Quality, Professionalism

Sandeep · 26 August 2021

★★★★★ 5/5

Google

Exceptional 5 star service from a professional and friendly estate agency. Samantha Voller has been fantastically proactive and supportive in helping us to both buy and sell through The Personal Agent. We have really appreciated her expertise and advice. She’s been a great listener and has put our needs and wants at the highest priority. The whole process has been seamless with quick and timely communication. We will be sharing our experiences with friends and family in Banstead, as we can’t recommend them enough! Thanks PA!

Eve · 29 September 2023

★★★★★ 5/5

Google

Sammy is an absolute gem! As a first-time homebuyer, we had no idea what we were doing, but Sammy’s dedication and expertise made the process feel smooth. She went above and beyond to ensure we found the perfect home for our family. For new homebuyers, I can fully recommend Sammy. Her professionalism, personalized service, and genuine care set her apart. Thank you again, Sammy!

Gary · 4 August 2024

★★★★★ 5/5

Google

The team at Personal Agent Banstead are amazing, special thanks to Callum who officiated at the open day, he did an incredible job and as promised sold my house for me on that day👍 All members of staff that I have encountered have been polite, enthusiastic and very professional, I really feel that they have my best interests at heart !! Superb service, would thoroughly recommend them.PositiveProfessionalism

Edwina · 22 June 2021

★★★★★ 5/5

Google

I visited the Banstead branch in the hopes of finding my ideal home, luckily Ted was at hand to run through each of my requirements and explain the buying process and put me on course for my search. A couple months down the line i'm in my dream property, and I couldn't thank him enough. Big thank you to Ted and the Banstead Team, couldn't recommend them enough! Ron

Ron · 26 November 2020