Trusted Agent profile · Banstead, Surrey
Verified
★★★★★
559 reviews across 1 platform
141 High Street, Banstead, Surrey, SM7 2NS
Part of The Personal Agent, see every office.
The Personal Agent's office in Banstead, Surrey, at 141 High Street, is rated 4.9 out of 5 across 559 reviews on 1 platform, including 559 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Banstead office, from every platform, shown as written. First names only.
5/5
GoogleSarah was great, had all the details about the house and knew the area well. She was very personable and friendly. Sarah appreciates that purchasing a home is a big decision and encouraged us to reflect and think it over, she did not push us for feedback on the spot. Overall Sarah was great to deal with.
5/5
GoogleSarah was really lovely and really helpful when showing us around a prospective house. She was really knowledgeable about the house she was showing us. I would recommend the Personal Agent and in particular, Sarah
5/5
GoogleIt has been a pleasure working with Samantha and Rupert at The Personal Agent - they've always been very professional and friendly and have kept us up to date throughout the whole selling process. They have a good understanding of the local market and we would certainly recommend them.
5/5
GoogleThanks so much to the team at The Personal Agent - especially Tom, Ted and George. Tom has been our main point of contact and has been absolutely incredible. Being both professional and proactive during the whole process has made our whole …
Thank you for your lovely review Louise. We are so pleased Tom, Ted, George and the team provided you with only the very best service!
5/5
GoogleWe've been so impressed with The Personal Agent and Tom, who has been looking after our sale. Everything from initial contact, the property video, photo's and write up were all first class and very professional. The whole process has been so well handled, including the property viewings and communication throughout. We have no hesitation in recommending The Personal Agent. Thank you Tom and the team!
5/5
GoogleI don't usually leave a review bit today changed my mind!! I met Sally who was very professional and welcoming. She made me feel relaxed and showed me around the property answering all my questions and I left with the feeling I was valued and that my questions and concerns were taken and answered with genuine thought not just an answer to make me happy even if the question may of had a negative answer. She allowed me plenty of time even said I could if needed walk around on my own . Thank you so much I will definitely deal with you Sally if I want another viewing on this or another property.
5/5
GoogleReally impressed with Tom and how helpful he was with us - he always answered our calls and came straight back to us and helped the sale of our house to run as smoothly as possible. Thank you Tom :)
Thank you for your review Craig. We are pleased to hear that Tom provided you with excellent service during your time with The Personal Agent - Banstead!
5/5
GoogleSamantha was absolutely amazing today at our first viewing, she fitted us in at short notice was very welcoming and had great knowledge of the properly and answered all of questions with direct and honest answers. Highly commend her and will be in touch with her again soon for our second viewing! Thanks again Samantha!
5/5
GoogleVery happy with the level of service and information, they kept me in the loop and I never felt that they had forgotten me.
Thats great to hear, and thank you for sharing.
5/5
GoogleSarah is a very helpful and professional estate agent. She managed to book us in to view two houses at very short notice. She was able to answer all our questions about the houses and knows the area well.
5/5
GoogleSarah West was very accommodating by booking us in for a viewing at short notice, which was very much appreciated. She had been very helpful and knowledgeable has offered valuable advise. Highly recommend
5/5
GoogleAfter moving agent to The Personal Agent, they have all been professional and speedy in all my dealings with them. Samatha and her team (Sarah and Simon) have all been communicative with me ant every stage, and made it an stress-free process. I would highly recommend.
5/5
GoogleSammy V provided great support with respect to viewing the property, a booklet and lots of information. She was open to arranging a follow up viewing and very accommodating time-wise. Thanks Again.
5/5
GoogleLots of helpful info and background on the property as well as context on the vendor. Appointment was late running but fortunately this wasn't an issue for us. Friendly and warm guide.
5/5
GoogleSarah did a brilliant job helping us sell our parents house for us, taking a lot of the strain away, thank you
Thank you for sharing Barry, and for trusting us with the property.
5/5
GoogleBought our house through Personal Agent in Banstead and dealt with Tom. He was kind and understanding of our worries and anxieties. Dealt with us quickly and always made us feel like we were his no.1 priority. Thanks for the excellent service Tom!
Thank you for your lovely review Michael. We are pleased you received excellent service from our team!
5/5
GoogleSammy has been very helpful throughout the process and she is very kind and always promptly responds to all enquiries over the phone and emails. I would highly recommend this branch.
5/5
GoogleWe've recently sold through the Personal Agent in Banstead. We have directly dealt with Tom who has exceeded expectations. The sale went through quicker and easier than we ever could have dreamt of. Thank you for everything! Dom and Liv
Thank you for your feedback Dom and Liv. We are so pleased that Tom ensured a smooth transaction and provided you with the very best service!
5/5
GoogleSarah was so knowledgeable about the area, the property and was a joy to chat to during our viewing! You can see her years of experience so makes you feel you’re in good hands.
5/5
GoogleSamantha has been amazing in the handling of the sale of our house. She found a buyer very quickly and has been the only sane person in the course of the sale which was very frustrating at times. Charming and smiling personality all the time.
5/5
GoogleMe and my partner just done our second view of the property that we are in process to purchase. We couldn’t have asked for any more of Sarah W, she has been professional, patient with us, knowledgable when answering our questions and most importantly honest, rather than just trying to sell for the sake of a sale. Also Sarah helping us with the whole process and keep both sides of solicitors up to date with all documents. Really lovely lady and couldn’t rate her more highly. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleThe team at Banstead made the process of selling my property a pleasant experience especially during these hard times. Ted was superb in getting it wrapped at our earliest convenience and made sure to keep us posted throughout. Thanks!
Thank you for your feedback Gordon. We work hard here at The Personal Agent to ensure all our customers needs are exceeded. We are pleased that Ted provided you with the very best service.
5/5
GoogleThe Personal Agent in Banstead were amazing. They were honest and trustworthy and they were reassuring in a time of uncertain interest rates. Thank you to Sam and Sarah who were our main point of contact, you guys are wonderful.
5/5
GoogleWe have been really happy with the service from Tom throughout our house buying process so far. From the very beginning when we requested our initial viewing Tom has always been friendly, helpful and really quick at responding. Additionally, whenever we have spoken to any one else in the team, they have always been helpful. Thank you Tom and the team!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Banstead office has 559 reviews across 1 platform: 559 on Google.
The Personal Agent Banstead is rated 4.9 out of 5 across all 559 reviews, and 4.9 out of 5 on Google from 559 reviews.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Banstead won Trusted Agent; The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent.
The Personal Agent Banstead, 141 High Street, Banstead, Surrey, SM7 2NS.
