Trusted Agent profile Β· Arnos Grove
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680 reviews across 4 platforms
329 Bowes Road, Arnos Grove, N11 1BA
Part of Oyster Properties, see every office.
Oyster Properties's office in Arnos Grove, at 329 Bowes Road, is rated 4.5 out of 5 across 680 reviews on four platforms, including 457 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of two awards Oyster Properties won in 2026.
457
Reviews on Google
This office
113
Reviews on Facebook
Business-wide
10
Reviews on The Trusted Agent
This office
100
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 2 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties is a real estate agency in London, United Kingdom. Founded in 2006, Oyster Properties started out as an estate agency with specialization in residential property sales, lettings and property management. Presently, it operates through two offices, the Head Office is located in Stanmore and the other office is in Arnos Grove. Based as an estate agency in Stanmore and Arnos Grove, Oyster Properties covers all of North and North West London. We aim to deliver a wide range of services with a high standard of excellence. We are an independently owned estate agency network that have successfully been selling and letting all types of property across the borough and beyond. We provide personalised service to our clients whilst making use of the latest technology and marketing methods. We believe owning a property should be stress free and work hard to ensure our landlords can sit back and enjoy a steady return from their property whilst we take care of all the compliance and rental headaches in a cost effective and transparent way. We have been independently recognised by the Best Estate Agent guide to be in the top 5% of all Lettings agents in the UK and are proud of the feedback we receive and our consistent high reviews from our clients on both Google and Facebook.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Arnos Grove office, from every platform, shown as written. First names only.
5/5
GoogleHaving not moved for 9 years, I can honestly say that without Kumar's kindness and constant reassurance the process would have been so much harder. He was amazing! I HIGHLY recommend Oyster Properties.
Dear Julie, Thank you for your lovely review. We're delighted to hear that Kumar's kindness and reassurance made your move easier. We greatly appreciate your recommendation. Best regards, Oyster Properties
5/5
GoogleThis is our first experience with oyster properties and we are so pleased to write this review. From viewing the property till finishing all the paper work online was amazing. Specially we were happy with Kumar who assisted us throughout the whole process and was always available for us which made this whole experience easy.
Dear Priyadarshini Velalar, Thank you for sharing your experience with us. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. Iβll make sure to share your feedback with them. Theyβll be thrilled to know their hard work has paid off. Please let us know anything we can help in the future. Please let us know anything we can help in the future. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
2/5
TrustpilotUseless overseas switchboard
This agency uses a switchboard is based overseas staffed with people who cannot communicate properly. This gives a terrible first impression to potential buyers.
Hi, Thank you for sharing your feedback with us. Weβre truly sorry to hear that your experience did not meet your expectations. It seems there may have been some miscommunication regarding your appointment. We follow a structured process for property viewings, which includes specific time slots within block viewings for fairly interest. We send confirmations via SMS and follow up with calls to ensure clarity. Unfortunately, it seems these efforts did not fully address your concerns this time. We also understand your frustration with the phone interaction, and we want to reassure you that all our staff are trained to provide clear, courteous, and professional service. We are committed to improving communication, and weβll be reviewing this to ensure a better experience in the future. Your feedback is truly valuable to us, and we would appreciate the opportunity to discuss this further. Please donβt hesitate to contact us directly if youβd like to continue the conversation. Best regards, The Oyster Properties Team
1/5
GoogleThe worse agency ever. They put us to pay something we didn't break without even coming to check in 3 weeks.
Dear Claudia Roca, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. This does not reflect the level of service we strive to provide our clients. We take all feedback seriously and would like the opportunity to review your case immediately. The delay in our inspection and any billing discrepancies are concerning to us. Please contact us directly at compliance@oyster-properties.co.uk so we can investigate this matter thoroughly and work toward a fair resolution. We are committed to making this right and ensuring better communication moving forward. Kind regards, The Oyster Properties Team
5/5
FacebookHi. Very happy with the oyster properties . I'm glade to had the opportunity to can meet Gemma she was so nice and answer to all my questions and calls. Very happy to could work with her . Thanks Gemma! π
Hi Robu Florentina, Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleKumar was really helpful throughout. He ensured that all my doubts were cleared and my tenancy formalities completion was a breeze thanks to him.
Dear Anju K.E., Weβre so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
GoogleThank you to all the team - especially Mihir who was professional , polite and easy to communicate with. I really appreciate you being able to achieve a quick move in date to our new home. Would highly recommend this agency.
Hi Ian Withington, Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleExcellent Service and Value - Sarju and his team keep me informed with all aspects of my property and are very professional in their approach - I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Dear Sanjiv Madan, First, we hope you and your family are well and safe. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We're glad we were able to meet your expectations! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleOyster properties have been really professional especially Umit who was dealing with me. He was really great and patient. Everything went smoothly which made the whole moving process easy. I highly recommend them! NishatPositiveProfessionalism
Dear Amaan Raza, First, we hope you and your family are well and safe. Thank you for taking the time to write about your experience. It is wonderful to know that Umit made a great impact to you regarding the service we provide. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleExtremely professional. As a landlord, they've taken the stress of managing my property. I get regular updates, and they promptly negotiate revised rental contracts when due. Highly recommend Oyster Properties
Dear Qazafi Khalil, Thank you so much for your kind words and for taking the time to leave us such a positive review. We're thrilled to hear that you're happy with our property management services and that we've been able to make your experience as a landlord stress-free. Providing regular updates and ensuring smooth negotiations are key priorities for us, and it's wonderful to know that you're satisfied with our efforts. Your recommendation means a lot to us, and we look forward to continuing to provide you with exceptional service. Best regards, Oyster Properties
5/5
GoogleOyster Properties helped me in finding right property to move in, and staffs are so kind, responsive and professional. Special thanks to Umit Shah who helped me throughout this processPositiveResponsiveness, Quality, Professionalism, Value
Dear Vignesh, First, we hope you and your family are well and safe. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing client like you. We hope to see you again soon! Please let us know anything we can help in the future. Thank you. Best Regards, Oyster Properties Team
1/5
TrustpilotI called for a schedule for viewing aβ¦
I called for a schedule for viewing a home for rent. I made the appointment online and by phone and she told me that the earliest was somewhere on Monday, about 5 days after I called. It seemed a bit strange, normally, it doesn't take that long but probably the house was somehow discussed .On the day of the appointment, I was called and told that the house had already been rented.I believe that when you discuss something serious with a person, the word must be the same, so you do not present any guarantee to customers.So, I classify it as frivolity, lack of respect for a possible client and lack of interest
We're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
5/5
GoogleThank you to Manesh and the team for a consistent and professional approach to what turned out to be quite a complicated sale. many thanks!PositiveResponsiveness, Professionalism
Dear Jacques Mutevelian, Hope all is well. We canβt thank you enough for the kind words. Your review means a lot to us and lets us know weβre on the right track! Thanks for your kind words about Manesh and the team, they work diligently to provide an excellent service as always. Thanks again, and we hope to serve you again soon. Best Regards, Oyster Properties Team
1/5
TrustpilotWorst service .am a new tenant i got aβ¦
Worst service .am a new tenant i got a property without proper cleaning like main door latches were broken (anytime anyone can enter ),balcony is not cleaned its stinking,kitchen cupboard are broken ,matress is the worst ever its brown in color and first time am seeing ultra curve bed which cannot be find in any shops such a bed in very good quality.kumar is the person who handovered the key he has zero knowledge about this and he is not ready to help .overall worst service i dont know how long my house will be without proper door .my humble request is dont go with this agency .
We always aim to deliver a great experience, and we are gutted when we donβt meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesnβt happen again.
5/5
GoogleI had a great experience renting with Oyster Properties. Kumar was very polite and professional when it came to showing the property and helping with the referencing checks. I would strongly recommend their service to everyone.
5/5
GoogleThanks to Kumar Gurung, I was able to get a property for rental . He was helpful and during the whole time.
Dear Rahamathullah Mohamedgani, We are happy to hear that our team provided you with excellent service. We make sure that Kumar receive your feedback. Iβm sure it will make his day! Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
TrustpilotExcellent Service by Oyster Properties
We use Oyster Properties to let our rental properties and they are absolutely Fantastic! . We are portfolio landlord in northwest london and Oyster rents out our portfolio within a couple of days so our property never stays empty. The service level is excellent and response is very quick from them. I would definitely recommand Oyster properties for rent or manage your property.
Thank you for your kind words and for choosing Oyster Properties. We are delighted to hear that our services and response time have been so effective in renting out your portfolio. We look forward to continuing to provide the same level of services in the future.
5/5
GoogleThe best property agency out there! Dorian and Kumar are absolutely lovely and so professional. Kumar helped so much during the process and always was there to help. Same goes to the lovely dorian who is a pleasure to speak to. Amazing people and amazing agency βΊοΈβΊοΈβΊοΈ5 stara to dorian and kumar
Dear Jasmina Sywak, Thank you for your kind words. We are delighted to hear you had a positive experience with Dorian and Kumar. We strive to provide excellent service and will continue to do so. Thank you for your support. Best Regards, Oyster Properties Team
1/5
GoogleHaving viewed a property on the Saturday, we were told by Umit that we would receive the paperwork to move to the next step. After waiting long past we were told we'd receive an update, I contacted Umit and his colleagues several times via email and calls to ask for news. I can understand that properties rent out quickly, but it's only polite to drop a quick email to inform us (Update: The property is still available). Especially as we were there for viewings on the first available day. I'm disappointed to have been treated this way and find it shockingly unprofessional for a service provider.NegativeResponsiveness, Professionalism
Dear Toby Gladhill, First, we hope you and your family are well and safe. We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. . We want to make things right. So, please give us a call on +4402089515558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team
5/5
GoogleWe have dealt with Niraj and Sarju for many years now. They always respond very quickly, their advice is excellent and their prices competitive. Very easy to recommend these guys.PositiveResponsiveness, Professionalism, Value
Dear Solomon T, First, we hope you and your family are well and safe. Thank you so much for sharing your experience with Sarju and Niraj. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be βfive starsβ! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleIβve been using Oyster Properties in all all my dealings over the last 15 years plus both for property sales and property rentals! This is across a wide number of properties! In all these dealings, Iβve been working closely with Sarju, Nirav and the staff at Oyster Properties! I must highly commend them for their professionalism and most amazing service in every way! Nothing is a problem for them and theyβre always smiling and cheerful with their overall approach both to the customers and to me. In conclusion, I highly recommend Oyster Properties for any sales and rentals of your property or properties with a fast, honest and amazingly reliable service!PositiveResponsiveness, Quality, Professionalism, Value
Dear Nashirbhai, Thank you very much for the excellent review and continued support over the years. Sarju
1/5
TrustpilotThey are awful
They are awful. Δ°f you are not from a certain community and you don't want to waste your time, please do not go near them.
Dear Cengiz Kok, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointing experience and understand your frustration with the outcome of your property offer. We take all feedback seriously, and your concerns about our service are important to us. We would very much like the opportunity to discuss this matter with you directly to better understand what happened and address your concerns properly. At Oyster Properties, we are committed to treating all clients fairly and professionally, regardless of background. If you feel this standard was not met in your case, we want to make it right. Please contact our office directly so we can investigate this matter thoroughly and provide you with a full explanation of the circumstances surrounding your offer. We appreciate you bringing this to our attention and hope to have the chance to restore your confidence in our services. Kind regards, The Oyster Properties Team
5/5
GoogleExcellent estate agent - there were some tricky issues with our sale - but Oyster properties were able to manage and navigate us through the process. Thanks Manesh for your hard work!
Dear Rishi Shah, First, we hope you and your family are well and safe. Thank you for sharing that with us! It's wonderful time with us, and has made such a difference for you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again. Best Regards, Oyster Properties Team
1/5
TrustpilotLived with an exposed sewage pipe in myβ¦
Lived with an exposed sewage pipe in my room for over 12 months until the problem was identified. Was only given Β£200 off my rent as a result. For that period of time, I was unable to comfortably have friends or family over without fear of embarrassment due to the pungent smell that permeated the room. In addition, when being sold to by the letting agent, I was promised features of the house that were later not included. For example, I was promised that there would be a guest bathroom in the living room. They later locked the door of the bathroom and said that this was not to be used, AFTER I had signed the contract. Oyster properties also take on HMO properties that have been built very cheaply, so there are ALWAYS breakages and are reluctant to offer compensation.The staff are dishonest, rude and dismissive of any issues you have. Would definitely NOT recommend!
I apologize on behalf of everyone at Oyster Properties. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We canβt fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
Yes. In The Trusted Agent 2026 awards: Oyster Properties, Arnos Grove won Platinum; Oyster Properties, Stanmore won Platinum.
Tell us what you need and we'll pass your enquiry to Oyster Properties Arnos Grove and up to three other top-rated agents near Arnos Grove.
