Every review we hold for the Arnos Grove office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookI used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond. Nothing was too difficult a d they arranged anything I needed from house clearance, gardening work, deep cleaning, electrics, sorting post. Their WhatsApp service is fantastic as it means they are always accessible and they can send you pictures of what they are doing. 5 star service
Once the house was ready for sale I also instructed them for the sale and that was handled brilliantly. They used another street app which was amazing as you knew exactly how many viewings you had each day and who was viewing and their position. Within 2 weeks we had several offers and sale agreed a week later. fantastic company and people and would highly recommend
Vashti · 21 November 2024
★★★★★ 5/5
The Trusted AgentAmazing service
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond. Nothing was too difficult a d they arranged anything I needed from house clearance, gardening work, deep cleaning, electrics, sorting post. Their WhatsApp service is fantastic as it means they are always accessible and they can send you pictures of what they are doing. 5 star service
Once the house was ready for sale I also instructed them for the sale and that was handled brilliantly. They used another street app which was amazing as you knew exactly how many viewings you had each day and who was viewing and their position. Within 2 weeks we had several offers and sale agreed a week later.
Vashti · 21 November 2024
★★★★★ 5/5
GoogleKumar has been a great help during this process… Always responding quickly and helping me to gather the information i need to help my renting process, thank you so much!
Petek · 28 January 2023
Agent replied
Dear Petek Cypriot,
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Kumar receives the recognition they deserve. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleQuick and easy. Kumar made the moving experience as smooth as it could get
Emmanuel · 20 March 2024
Agent replied · 4 July 2023
Dear Emmanuel Benjamin,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI used this agency to purchase my first property a year ago. I dealt with Manesh in the sales team whom I find extremely professional and on his game. I am in the market again and hoping they can set me up with another good deal. Definitely recommend these guys.
David · 28 May 2018
Agent replied
Hi David Birjandi,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleManesh was very helpful and professional at his job. He was on the ball, a straight talker and the sale went through quickly and efficiently. If I require assistance in the future I would use him again. Thanks manesh. Regards Jevan
JEVINHO · 31 July 2021
Agent replied
Dear Jevinho,
First, we hope you and your family are well and safe. We are happy to hear you had a positive experience with Manesh. Thank you for sharing your kind words with us. It means the world to us and to our entire team! Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotLandlords do not use them to manage your properties
Oyster Properties will not address your issues for months and will demand rent increases. Their internal communication is the worst I have ever experienced. You always have to call them with an update regarding your query and they will tell you that someone will call with an update and NO ONE ever updates you. You will have more than 3 different people calling you over the same thing despite addressing it with the first person. Their rent increases are unethical, they don't even base it on your tenancy agreement. They will increase it by a stupid amounts between 10-30%. I would NEVER recommend anyone to use this company! They have built such a bad reputation with everyone in my building and there are 48 flats here! So many tenants have had a horrific issues with these people. Serious issues which are life threatening to humans are not being address immediately.
Shen · 26 October 2022
Agent replied · 12 July 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
★★★★★ 5/5
GoogleManesh has been very kind and helpful during the sale of my property he has kept me informed at every stage of the procedure. Nothing has been too much trouble for himPositiveResponsiveness, Quality, Professionalism, Value
Margaret · 17 June 2022
Agent replied · 16 June 2024
Dear Margaret Gray,
First, we hope you and your family are well and safe. It was our pleasure to always provide the best customer service, and we are glad it made a great impact to you. Manesh will be happy with your praise, and will encourage him to always do his best. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThis was our first experience of renting a property and Oyster Properties made it a convenient experience for us. Kumar
Gurung has been exceptionally professional and helpful at every step of the process and very responsive!
Marzia · 30 April 2022
Agent replied
Dear Marzia Tahir,
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleBought buy to let with tenants so more complex than normal but Sarju was excellent with options available to us to make informed decisions. Their products are simple easy to understand when it comes to offering rent protection which I …
Kalpna · 1 July 2021
Agent replied
Dear Kalpna Shah,
Good day. Hope all is well with you and your family. It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotRefuse to deal with pests
We are current tenants and they show a total lack of care about the recurring pest issue we have. There are simple solutions they refuse to take to cut costs and totally ignore their responsibilities to tenants. This is making part of the property we rent entirely unusable and inaccessible, but they don't care. If we had the option to move right now, we would. When we will move, I work from home, so I will be around to let any potential new tenant know how the issues. Do yourself a favour and steer clear of Oyster Properties.
KK · 26 September 2022
Agent replied · 12 July 2023
I apologize on behalf of everyone at Oyster Properties. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team
★★★★★ 5/5
FacebookAfter using 2 other estate agents in the North London area without success we approached Oyster estate agent in Arnos Grove to sell our house .from day one we where met by a smart curtious man called "Manesh".
He was very professional, new his market and set about introducing prospective buyers from the following day.
With in no time we had more than one offer and decided with the offer that best suited our needs .
Manesh remained in contact fully throughout the selling stage and kept us up to date as the legal side took over .I would definitely recommend this estate agents if you want to sell your property quick in their catchment area.
Thank you to Manesh and the rest of your team .
King regards Steve and Jilly.
Stephen · 17 May 2018
★★★★★ 5/5
FacebookI am very happy with the services of Oyster Properties, I especially thank Gemma who helped me step by step to rent a house.
I hope I wasn't a headache for her, with all my calls and stupid questions. Thanks Gemma for all your patience.
Denisa · 18 December 2019
Agent replied · 3 May 2023
Hi Denisa Georgiiana Rebciuc,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleHighly unprofessional, un ethical & nuisance.
They sent me email & confirmed my viewing & they called me the same day as well to check I had to schedule my day for the same as no other days were available stating landlord will not be available & then just 1 hour prior to viewing they called & informed the property is gone. They are highly unprofessional. Not at all recommended.
This was for 5 Alpha Court Harrow on the Hill. Agent name Mary
Hirok · 8 August 2022
Agent replied
Dear Hirok Poddar,
We make it a point to be known for customer service, so this situation caught us off guard and we would love to learn more about what specifically happened.
Would you mind reaching us at 0208 951 5558 or via email at mail@oyster-properties.co.uk with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThis agency especially Kumar helped me a lot in finding a perfect place for me and my family ☺️ I am more than happy that I chose them for searching property for me.
Mamta · 24 June 2022
Agent replied
Dear Mamta Pokharel,
We built Oyster Properties to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe bought our house through Oyster. Manesh was very professional throughout and fantastic at keeping us informed of everything that was going on. He was always very responsive and happy to answer all my questions. Nothing was too much trouble. Thank you for all your help.
Debs · 28 May 2019
Agent replied
Hi Debs Heneghan,
Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookThank you very much Oyster Property and Gemma for the great help in renting a flat, which we are very pleased with my wife. Gemma is a professional who answers quickly and willingly. all the best ! good job thanks a lot!🙂🙂
Miłosz · 14 October 2020
Agent replied · 3 May 2023
Hi Miłosz Malejki ,
First, we hope you and your family are well and safe.
We are glad to know that you appreciate all our efforts and the serviced we provided. Thank you for sharing to the community your experience towards our service. We are glad we managed to assist and help you and your family. Please let us know anything we can help.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThe customer service I received at Oyster Properties was very professional. The team at the branch were very helpful and knowledgeable. I have been very satisfied with all their work. Many thanks to our agent Kumar.
Evelina · 20 March 2025
Agent replied · 23 July 2024
Dear Evelina,
Thank you for your wonderful review. We're thrilled to hear you had a positive experience with our team and found our customer service professional and helpful. Kumar and the rest of the team greatly appreciate your kind words.
Best regards,
Oyster Properties
★★★★★ 5/5
FacebookI would like to thank Gemma Groogan for sorting out a delicate situation for myself and my daughter, she has behaved with the outmost professionalism and kept me informed through.
My deposit was returned promptly too which was fabulous.
Thanks again oyster and Gemma.
Melanie Bull
Melanie · 4 December 2018
Agent replied · 3 May 2023
Hi Melanie Bull Was Crassweller,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleHello there,
I just wanted to reach out and express my frustration with the current situation regarding Oyster Properties at 329 Bowes Road. I've put an offer on a house there, but it's been disheartening as I find myself constantly chasing them for updates on my offer. Every time I inquire, they seem to brush me off in a rather rude manner. It's been quite a disappointing experience so far.
Gentjan · 15 February 2025
★★★★★ 5/5
FacebookWe had a wonderful experience with Oyster properties.
Everything from the online viewing, to viewing booking , visit and actual process of getting the tenancy signed was really smooth.
Gemma managed and handled every thing very professionally and calmly. She was always very responsive to our sometimes not so nice queries and probing follow-ups.
We have been in the place for a month now, support that we have got even after moving in has been exceptional.
Will recommend Oyster properties to anyone looking for renting or owning a place.
🌟🌟🌟🌟🌟
Sachin · 10 May 2022
Agent replied · 26 February 2025
Hi Sachin,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
Best regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe have recently moved into our flat with Oyster, and the experience has been great. Umit has been incredibly responsive and attentive, and I would happily rent from them again.PositiveResponsiveness, Professionalism
Jess · 13 June 2022
Agent replied · 12 June 2024
Dear Jess Caines,
Hope all is well. We are happy to be part of your journey for finding your home. We appreciate your positive feedback, and sharing the community your experience with our service, and Umit's customer service. Please let us know anything we can help in th future.
Best Regard,
Oyster Properties Team
★★★★★ 5/5
GoogleReally really good service by oyster properties. I recently gave them my flat to let and within days, they had found me tenants. They then arranged for any maintenance to be completed without any hassle to me and within weeks the tenants had moved in. They are professional and clearly know what they are doing. It’s only been a month since I have dealt with them but so far so good! I would definitely recommend oyster properties!
Nimita · 31 August 2022
Agent replied
Dear Nimita Gosai,
Thank you for sharing a review of your recent experience. Our team here at Oyster Properties is
committed to providing high-quality customer service, and we’re thrilled to hear that we made a good
impression on you. If there’s anything we can do to serve you further, let us know. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotOyster properties have been excellent…
Oyster properties have been excellent in my dealing with them. Good and prompt communication and responses. They resolved issues quickly and professionally. Would recommend.
A · 10 July 2025
Agent replied · 12 July 2023
Hi A Guy,
Thank you so much for this wonderful review!
We are indeed delighted to hear that you have had such a positive experience with Oyster Properties.
Your feedback about our prompt communication and quick, professional issue resolution is exactly what we strive for with every client. We understand how important it is to address concerns efficiently and keep our clients well-informed throughout the process.
We truly appreciate your recommendation, it means a lot to know that our service has met your expectations and that you'd be happy to refer others to us.
Thank you for choosing Oyster Properties, and please do not hesitate to reach out if you need any assistance in the future.
Best regards,
The Oyster Properties Team
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