Trusted Agent profile · Alton, Hampshire
Verified
★★★★★
318 reviews across 2 platforms
Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
Part of Charters, see every office.
Charters's office in Alton, Hampshire, at Julius Caesar House, is rated 4.9 out of 5 across 318 reviews on two platforms, including 200 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hayley has guided us through the stressful process of selling our property which has been our home for over 33 years. It took a few month to find the people who ...Read all 47 from sellers
Having viewed around 50 properties with various agents beforehand, our first experience with Charters provided us with a perfect new home. The house had just ...Read all 46 from buyers
Come rain or shine, Hayley would meet our prospective tenants on time and with a smile. Feedback was both prompt and an honest indication as to how the viewing ...Read the review from landlords
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
GoogleSo happy with the service provided by Jack. He is friendly, professional and knew exactly what I’m looking for. It was a pleasure dealing with him. I highly recommend him and this branch :)PositiveResponsiveness, Professionalism
Thank you Elena, this is greatly appreciated.
5/5
GoogleHave been dealing with Charters Alton to find a property and they have been fantastic. Great house viewing with Ed and he has since answered all of our questions to support the process. Johnathan has equally been brilliant. Would recommend!PositiveProfessionalism
Shakiara - thanks for taking the time to review your experience, it is much appreciated!
5/5
GoogleSuperb and friendly service from Jonathan, Toby and Edward at the Alton Branch. Great communication and very knowledgeable. Thank you allPositiveResponsiveness, Professionalism
5/5
GoogleI have found Edward Kendall to be a most dilligent and efficient professional whose time-keeping, flexibility and patience make him a thoroughly likeable and knowledegable indiviual. I would have not a moment's hesitation in recommending anyone to his service and those of his agency.
Ed, thank you for taking the time to review the service you received from Edward. That is wonderful to hear and it will be passed over to Edward. Many thanks
5/5
GoogleWe moved to Charters from another Estate Agent and found them to be very friendly and professional. They kept us informed on a weekly basis of enquiries and how the current market was doing. Once they had found a buyer for our property they supported to the exchange of contracts and took a lot of pressure off me. I would definitely recommend them to anyone selling, buying or looking to rent. Thank you Charters Gerald Gwynne
5/5
View Agentsvery very excellent advices and service
I appreciate Marion's service very much. Recommended by my boss, I chose this company as my broker, and both Samantha and Marion offered me many advices and servie quickly, and explained the details step by step. I appreciate their patience, high efficience and professional service. High recommendation!
Thank you Xiaobo for taking the time to write a fantastic review, it is much appreciated. Thanks for the 5STAR endorsement of Marion and Samantha. and their most professional service.
5/5
GoogleMyself and my husband have been with Charters over the last few months when they bought the estate agent we were with. …
Thank you so much for the review!
5/5
GoogleWe are really happy with the service we have received from Charters. Throughout, the team have been really professional, courteous and friendly. They have all been a pleasure to deal with and we would have no hesitations in recommending them.
Thanks Judy, so sorry for the delay in replying to this - you could have bought and sold again in this time! Thank you.
5/5
GoogleIt has been great working with the team at Charters Alton. Edward has been incredibly helpful sorting everything that we have asked for.
5/5
View AgentsRemortgage application
We are extremely grateful for the hard work and support provided by Marion and colleague Marie, above and beyond what was expected, in helping us secure our application for mortgage product that was only available on the market for a very limited period of time
Thank you for taking the time to provide your valuable feedback. Your comments are very much appreciated and will be passed on to the branch.
5/5
GoogleEdward was extremely helpful and informative. Any concerns or questions we had were answered professionally and promptly.PositiveResponsiveness, Professionalism
5/5
View AgentsA BUSINESS PLEASURE
Mike worked hard to bring about a win/ win situation during our negotiations. At the end of the day he pulled the deal back from the brink when it was about to collapse. Full credit for a job well done.. Thank You Charters .
Di & John, thank you both for sharing your recent experience and for crediting Mike and his Charters team in Alton for holding it all together for you. 5STARS gratefully received with thanks.
3/5
GoogleWell organised and proficient at what they do, though we were let down at the eleventh hour by this company which has put their integrity into question.
Thank you for your original 5 Star review, we are sorry to see that you have now changed this rating. As you know we have already been in contact with you to resolve this issue and we wish you all the best for the future.
5/5
GoogleVery professional service. Very polite and helpful staff - especially Amy Berrisford who helped us find our dream home
5/5
View AgentsExcellent service
I would recommend this estate agent to anyone ,from day one they kept us informed which means a lot and we felt that Charters runs as a smooth team and were a delight to deal with, thanks to you all.
Thank you for your 5 Star Review, We take all feedback very seriously and this is much appreciated.
5/5
GoogleVery happy with their service and seem really professional throughout. Really impressed with Rob Ferguson who is the mortgage and protection advisor as he's done a lot of work for us. Thank you!
Thanks Mark, all feedback is much appreciated.
5/5
GoogleGreat service from the team. Proactive and friendly. Viewed a number of properties although none where quite right there was never any pressure or animosity.
Thanks for the review Timothy.
5/5
View AgentsHighly Recommend.
We found Marion to be very personal, approachable and knowledgeable and were extremely pleased with the competency of the advice and guidance she offered. Would highly recommend as Marion has made the process so far easy and stress free!
Thank you Rhia for your lovely feedback on Marion following the Financial Services guidance offered from Charters in Alton. 5STARS much appreciated...
5/5
GoogleComplete the purchase for a property by the support from Charters, which provide good service, especially for efficient responses with kind follow up . Highly recommendationPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleI recently marketed my property in Alton via Charters and have been very impressed with their quality of service and overall professionalism.PositiveProfessionalism
Thank you for the review Chris, it is much appreciated.
5/5
View AgentsTop colicitors made my purchase smooth
However, I am living in London happily been referred to Marion through a friend of mine and I am so glad to advise everyone who is looking for efficient and available service to contact this agent.
Thank you Sam for your 5STARS and acknowledgement of Marion efficient service.
5/5
GoogleI cannot recommend Charters highly enough - they really pulled out all the stops and could not have done more. Their communication throughout the process was timely, informative and efficient. Will use again!
Hi Caroline, thank you for taking the time to review the service you received from Charters Alton office. It is great to hear that you will use us in the future. All the best.
5/5
View AgentsExcellent in all areas related to our purchase
All staff very responsive to phone calls, providing timely advice and information. They were all so supportive during what was a very difficult time. albeit not due to our purchase. We would certainly recommend Charters.
Thanks David for your 5STARS and acknowledgement of our Charters Alton team.
5/5
GoogleA great team that really made our house sale simple and stress-free. They made us feel confident and relaxed, and aware at all times what was going on with the sale.
Dear Gareth, thank you for your review. We are glad that this was a less stressful experience with the support of our Alton office, many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's Alton office has 318 reviews across two platforms: 200 on Google, 118 on View Agents.
Charters Alton is rated 4.9 out of 5 across all 318 reviews, and 4.9 out of 5 on Google from 200 reviews.
47 reviews from sellers, rated 5.0 out of 5 on average. For example, Frances wrote: "Hayley has guided us through the stressful process of selling our property which has been our home for over 33 years. It took a few month to find the people who ..."
46 reviews from buyers, rated 5.0 out of 5 on average. For example, Steve wrote: "Having viewed around 50 properties with various agents beforehand, our first experience with Charters provided us with a perfect new home. The house had just ..."
Yes. In The Trusted Agent 2026 awards: Charters, Alton won Trusted Agent; Charters, Winchester won Platinum; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Charters Alton, Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET.
