5/5
GoogleThe team of Les, Chris and Jordan are fantastic. Very professional in dealing with Clients. Good job . Keep it up
Trusted Agent profile · Aldershot, Surrey
Castles Aldershot reviews
★★★★★
282 reviews across 2 platforms
175 Victoria Road, Aldershot, Surrey, GU11 1JU
Part of Castles, see every office.
Castles's office in Aldershot, Surrey, at 175 Victoria Road, is rated 4.8 out of 5 across 282 reviews on two platforms, including 278 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Castles won in 2026.
Awards
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
Google5/5
GoogleThanks Natasha for your help. Very friendly, informative and attentive.
5/5
GoogleThank you Natasha! Lovely, professional and really helpful!
5/5
GoogleThank you Natasha, you were very attentive and informative.
5/5
GoogleSonam Grg one of the best in the game. Simple, Informative, Reliable & Always Helpful. Thank you brother.
5/5
GoogleThe agent, Natasha, met me at the property on-time having kept me up-to-date and having quickly answered all my questions in the days before the viewing. Upon greeting me she patiently showed me round the property and was completely professional and a delight to speak with the entire time. I canny recommend her highly enough.
5/5
GoogleDuncan and Marina sold my house in a week! They made the whole selling experience as hassle and pain free as possible. Nothing was to much trouble for these guys.....Duncan even went out of his way to pick up some missing paperwork and deliver it to me, that's what I call a fab service. I felt using a local Independent business would give more of a personal touch than some of the "bigger well known brand names" and I wasn't wrong, Marina and Duncan delivered it in bucket loads. If your looking to sell your house, call Castles first. Thank you guys for all you did :)
5/5
GoogleMy wife and I have recently rented a house through Castles and have been very pleasantly surprised by how easy the whole process was. We are primarily dealing with Kelly who is knowledgeable, helpful and highly professional; she has responded quickly to emails and queries and provide the highest standard of customer service. We have also dealt with other staff at Castles, and found them to be equally friendly and professional. The application and vetting processes at Castles are straightforward and fuss-free, unlike some other agencies we have dealt with! We could not have wished for better service and strongly recommend Castles to anyone thinking of renting.
5/5
GoogleNatasa is a wonderful team member of prospect.
5/5
GoogleHad another viewing with Mel Waxman on Saturday. Super helpful and professional as ever. Thanks Mel...!!
5/5
Googlel would like to thank Castles for the excellent service they provided during the selling of my elderly mother’s house. A very professional but also personal approach throughout the whole selling/moving process. Would recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thanks Sue, we hope Patricia is settling in to her new surroundings!
5/5
GoogleNatasha was very friendly and helpful!
5/5
GoogleExtremely smooth and efficient buying process. First time buyers here and we were treated extremely well and helped at every stage of the way. Particular shout outs to Ed who showed us round the properties and to Dan who oversaw everything and was always on hand for any questions we needed answering. Can't recommend them highly enough!
5/5
GoogleNatasha is very professional .Provides great customer service even young age . Amazing.
5/5
GoogleWe are viewing properties as first time buyers and have viewed properties through different state agents.Out of all, we have found Natasha to be thorough professional , helpful and understanding of our situation.She had an amazing knowledge about the area and ideas for house improvement.look forward to more viewings with her.
5/5
GoogleExtremely pleased with the speed the letting manager Mr. Garrington secured the tenants for my flat...1st. viewing and it was let. Not only that, he managed to increase the rent too!! Not only that He had given me 6 months of free management service too! How about that? So you can make your own conclusion. Good luck Elliott.
5/5
GoogleA big thank you to Castles for selling my flat. They provided a great service throughout the process. I appreciated the weekly updates on the sale progress even through lockdown. Professional and friendly team. Highly recommend.
Agent replied
Thanks Jo. Thanks for using Castles!
5/5
GoogleVery helpful staff and excellent service , thank you so much .
5/5
GoogleAs a first time buyer I had no clue what I was doing! However I went on a couple of viewings with Natasha, and I couldn’t recommend her highly enough! Very knowledgeable, answered all the questions I had and really went the extra mile to assist me
5/5
GoogleCastles sold our house in Aldershot during the worst of the Covid 19 pandemic. Exceptional service in exceptionally difficult circumstances. Well done to the team at CastlesPositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thanks Carl, despite everything it seemed to go quite smoothly! I hope you're now settling in well to your new home. Regards Duncan and the team
4/5
GoogleOne thing is clear, the big boys are not the best when it comes to local estate agencies. Castles, Marina in particular, was fantastic. Great communication (even though we were based overseas) and a wonderful willingness to go above and beyond to make the whole process smooth and pain free means I can, without hesitation, recommend Castles to anyone looking to utilize an estate agent for anything in the area.
5/5
GoogleNatasha, was extremely helpful, informative, punctual and knowledgable, in regards to the property and the area. This was very valuable as we weren't from the local area. She was incredibly professional and would happily liaise with her again if & when required.
5/5
GoogleWent to view a property in Aldershot and was met by Natasha from the local office. She did a great job presenting the house, was very knowledgeable and had prepared an additional info pack for us when we arrived which was a nice touch. Thanks for the great experience!
5/5
GoogleI recently sold my flat in Aldershot with Castles and received great service and support from Ellie & the team - would highly recommend
Agent replied
Thank you Rebecca, I'll make sure is Ellie is aware you appreciated her efforts! Thanks again for using Castles!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Castles Aldershot
How many reviews does Castles Aldershot have?
Castles's Aldershot office has 282 reviews across two platforms: 278 on Google, 4 on Facebook (across the whole business).
What is Castles Aldershot's rating?
Castles Aldershot is rated 4.8 out of 5 across all 282 reviews, and 4.8 out of 5 on Google from 278 reviews.
Has Castles won any awards?
Yes. In The Trusted Agent 2026 awards: Castles, Aldershot won Trusted Agent; Castles, Hemel Hempstead won Trusted Agent; Castles, Waltham Abbey won Trusted Agent.
Where is Castles's Aldershot office?
Castles Aldershot, 175 Victoria Road, Aldershot, Surrey, GU11 1JU.
