5/5
GoogleI had a couple of questions and spoke over the phone with Sonam. He answered all my queries and was very understanding.
Agent replied · 20 March 2026
Hi Olek Thank you for your review! Glad we couple help with all your questions.
Trusted Agent profile · Aldershot, Surrey
Castles Aldershot reviews
★★★★★
282 reviews across 2 platforms
175 Victoria Road, Aldershot, Surrey, GU11 1JU
Part of Castles, see every office.
Castles's office in Aldershot, Surrey, at 175 Victoria Road, is rated 4.8 out of 5 across 282 reviews on two platforms, including 278 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Castles won in 2026.
Awards
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
Google5/5
GoogleSonam provided 5 star service. He was extremely professional, courteous and patient. Highly recommend him
Agent replied · 20 March 2026
Hello Hasnain, thank you for the 5 star review on Sonam. Kind regards
5/5
GoogleOur house sale had failed through another agent when Duncan at Castles came in. From the start he was both professional and pleasant to deal with. He started by changing the marketing on the house, emphasising aspects that had previously been ignored. His experience and knowledge made all the difference in our sale. During the process he kept us completely informed and updated and guided us through the sale from start to end. Castles worked very hard on our behalf and I would have no hesitation in recommending them to others.
Agent replied
Thanks Tony, glad to be able to get things through for you.
5/5
GoogleW Sonam, helped out a lot, overall great experience and would recommend this place.
Agent replied · 20 March 2026
Good afternoon, Perfect 5 star review, glad you've had a great experience with Sonam. Kind regards
5/5
GoogleThanks to sonam very helpful and knowledgeable gave lots off advice many thanks again
Agent replied · 20 March 2026
Hello Alex, We're glad to hear of your great experience with Sonam. Kind regards
5/5
GoogleNatasha was incredibly helpful throughout our journey and offered detailed guidance surrounding the properties that took our interest. She was also very efficient in responding to our enquiries and a pleasure to liaise with throughout - She really is an asset to the Company!
5/5
Google5 Star to Sonam, very friendly guy, answered all my questions and made me feel valued.
Agent replied · 20 March 2026
Hello Hem, Thank you for the great 5 star review! Glad we could help you with your enquiry. Kind regards
5/5
GoogleNatasha is great! Just I saw two properties and as she presented made me to think to both. She let me privacy to figure how will arrange the house if I'll buy. However I placed offers. Well done Natasha! Thanks!
5/5
GoogleNatasha was very friendly, helpful, and informative when providing us with a house viewing. She made the process easy and simple. She was always quick to respond with the answers to any questions I had and would highly recommend her services to anyone in need of a house viewing.
5/5
GoogleDexter has been fantastic! Very friendly and a proper professional, he made the whole process really easy and had the answers to every question I had. …
5/5
GoogleNatasha has been very friendly and helpful with our search. Great experience and made everything very easy and understanding explaining the process and next steps to us
5/5
GoogleI had a great experience with castles after recently selling my 3 bedroom maisonette and moving into our new home. Our property was under offer after just a few viewings and the Castles team were really helpful in assisting with enquiries. I had previously listed my property with other estate agents and they had been unable to find a buyer for months. Thanks to everyone at Castles for helping us move!
Agent replied
Thanks Alex, It wasn't without its moments, but we got there in the end! I hope you are settling in well.
5/5
GoogleNatasha has been so great to work with! Our search has been smooth because of her knowledge and enjoyable because of her personality. Would recommend.
5/5
GoogleGreat experience with Sonam, so helpful! Thank you so much
Agent replied · 20 March 2026
Hello Sveta, Thanks for the 5 stars for our helpful Sonam. Kind regards
5/5
GoogleReally happy with the service from Castles in a very difficult market, loving our new home! Thanks again to Duncan and the team. Cheers, Tom
Agent replied
Thanks Tom, I'm sure your lockdown move will be remembered for a long time! Glad it worked out and you're happy in your new home!
5/5
GoogleHaving met Dexter at prospect who helped us with our property search , was the nicest approachable helpful guy you could come across .. can recommend him 100% when looking for a property he will do everything he can to make it happen.. so thank you from us ..
5/5
GoogleI have had really good experience with prospect with my new rented property. Staff were really helpful.
Agent replied · 20 March 2026
Hi Brave Thank you for the review.
3/5
GoogleI rented out my house through Prospect, formerly Castles, for 8 and a half years. I felt that they were not strong enough in making sure that they considered my position. They were good at communicating with me but seemed to become a mouthpiece for the tenants view. For instance, the fence and garden gate were damaged/ fell off, a couple of times. The tenants claimed that the wind was at fault! This was just accepted at face value. I just paid up every time. This was the main reason I evicted the tenants. They left damage, didn't have the house professionally cleaned, left rubbish and stole some items. I have made an official complaint to the agency that they could have tried harder to prevent this. It was the tenants responsibility ultimately, of course. I have not had my complaint acknowledged 2 weeks later.
5/5
GoogleGreat customer service from Sonam and answered all my questions directly!!
Agent replied · 20 March 2026
Hello Laxmi, Pleased Sonam could help with your questions and enquiry. Thank you for the 5 star review! Kind regards
5/5
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5/5
GoogleI have had a really great experience with Prospect Aldershot. Natasha who was the sales rep for my transaction was a joy to deal with. The property Natasha sent our way was an excellent fit for our requirements. Unlike various agents that would spam you with any and everything just to get a sale, even when they know it clear does not fit your requirements. From initial engagement, to the viewings, to communication, negotiations - all were professionally done. Even when we could not complete on the purchase for various reasons, Natasha handled that ever so graciously. Like other reviews on here, I would highly recommend her as a point of contact for your transaction.
5/5
GoogleReally impressed with the team- Les, Chris, Jordan, and Kelly. Efficient and effective. JG
Agent replied · 9 January 2025
Hi James Thank you for the 5 star review
5/5
GoogleFantastic service Natasha was extremely professional and helpful and had very good knowledge of the property and gave a valuable insight!
5/5
GoogleDexter was cool, calm and collected, sheer brilliance, that's all you can say about that, a talented, talented agent, absolutely magnificent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Castles Aldershot
How many reviews does Castles Aldershot have?
Castles's Aldershot office has 282 reviews across two platforms: 278 on Google, 4 on Facebook (across the whole business).
What is Castles Aldershot's rating?
Castles Aldershot is rated 4.8 out of 5 across all 282 reviews, and 4.8 out of 5 on Google from 278 reviews.
Has Castles won any awards?
Yes. In The Trusted Agent 2026 awards: Castles, Aldershot won Trusted Agent; Castles, Hemel Hempstead won Trusted Agent; Castles, Waltham Abbey won Trusted Agent.
Where is Castles's Aldershot office?
Castles Aldershot, 175 Victoria Road, Aldershot, Surrey, GU11 1JU.
