Trusted Agent profile · Aldershot, Surrey
★★★★★
282 reviews across 2 platforms
175 Victoria Road, Aldershot, Surrey, GU11 1JU
Part of Castles, see every office.
Castles's office in Aldershot, Surrey, at 175 Victoria Road, is rated 4.8 out of 5 across 282 reviews on two platforms, including 278 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Castles won in 2026.
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
GoogleWe had a very clear and well communicated property viewing in Aldershot through Prospect and their agent Natasha who was very professional, prompt and took notes on the queries we raised for the vendor. I've been updated since the visit on our thoughts of the property. I think this shows the commitment Natasha has to her clients. I would highly recommend Prospect for the service received so far.
5/5
GoogleWe had a very clear and well communicated property viewing in Aldershot through Prospect and their agent Natasha who was very professional, prompt and took notes on the queries we raised for the vendor. I've been updated since the visit on our thoughts of the property. I think this shows the commitment Natasha has to her clients. I would highly recommend Prospect for the service received so far.
5/5
GoogleViewed 2 houses this weekend with Natasha and I would just like to say what a refreshing experience it was. She had good knowledge on both properties and answered any questions we needed answering to the best of her ability. Having had previous bad experience with other estate agents from different companies I walked away with a brand new experience. Thankyou again and I highly recommend prospect and especially Natahsa.
5/5
GoogleHave been using Castles for well over 10 years now for my rental properties and they are still providing an absolutely 5* service as they always do, getting me the right tenants every time, dealing with humour and friendliness. Thanks to Kate and Kelly and Penny.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very Much Linda, its our pleasure!
5/5
GoogleSonam was very helpful and answered all my questions and listened to all my needs and made me felt heard !! Thank you Sonam
5/5
GoogleProject Estate agents are simply the best, Les started working with us from the very beginning and he made sure we giot a home! The process was so fast and all the paperwork were done smoothly. I will recommend prospect any time and any day!
Thank you for your review! Enjoy your new home.
5/5
GoogleGreat service from the team at Prospect. They have looked after two of my properties for many years now and I always get great service. Matt and Kelly are particularly helpful. Everything is well organised with detailed reports, and quick resolutions to any repair works or fixes by a good team of contractors. I would recommended them to any residential landlord.
5/5
GoogleI had the pleasure of dealing with Natasha today. I rang to ask for a viewing at very short notice. Natasha was extremely professional and managed to accommodate my request at the last minute. Whilst showing us around the property she was very knowledgable and confident answering all our queries about the house and the area. Thank you Natasha and hopefully our offer is accepted.
5/5
GoogleHave just completed, through your Aldershot office, both sale and purchase of properties on behalf of my elderly mother in law, which, due to Covid, proved it can be done at the most difficult of times. Thank you Duncan and team, always get a personal and professional service. Ted
Thanks Ted, for using Castles and for your 5* review!
5/5
GoogleI spoke with a team member named Sonam at Prospect Aldershot, who was exceptionally helpful and thorough in answering all my questions. The entire process was informative and seamless, I couldn’t fault the service. Highly recommended.
Hello Anson, We're glad Sonam could help and made the process seamless for you. Thank you for the 5 star review!
5/5
GoogleI had an excellent experience with Sonam. He was professional, knowledgeable, and always ready to help with any questions or concerns I had. Communication was clear and timely throughout the entire process, making everything smooth and stress-free.
Hello Aakriti, So happy to hear Sonam has made your experience smooth and stress-free. Enjoy your new home.
5/5
GoogleSonam has been great through this process, providing very knowledgeable answers and making it an stress-free time. Would 100% recommend.
5/5
GoogleI am a first time buyer and have Just completed on a house in aldershot during Covid 19 (difficult times anyway) Duncan was nothing but helpful on not only advice but helping to move things along when they got stagnant,I will use castle as a seller moving forward.
Thanks Gabe, I hope you're very happy in your new home!
5/5
GoogleExcellent Service.From the moment we received exemplary service.Special thanks to Les, Kelly,chris, jordan. All so easy to deal with and very helpful! Highly recommended!
5/5
GoogleAmazing experience and help from Sonam, very informative, helpful and answered my questions amazingly, would definitely recommend prospects and Sonam especially, will be sure to reach out again if more properties catch my eye
Hi Louis, Thank you for your review and we're happy to hear Sonam was able to assist you and hopefully we can be of assistance again soon. Best Wishes From all the Team - Prospect Estate Agency Aldershot
5/5
GoogleI sold my flat with Castles in November 2020. It was a fairly stressful time due to Covid and the stamp duty holiday deadline fast approaching but Duncan was excellent. Very honest and proactive. He knew what was happening every step of the …
Thanks Kate, I hope you are settling in to your new home!
5/5
GoogleGreat service from Natasha in helping me get the purchase of my latest buy to let property over the line at Aldershot. I am really happy with how the whole transaction played out and how communication was passed between me and the vendor. Natasha is very professional, extremely helpful and always friendly. Highly recommended.
5/5
GoogleIncredible service from Castles. Extremely helpful and efficient at everything they do. Special shout out to Duncan and Melanie for helping a difficult process move quickly. Would throughly recommend Castles to anyone looking to sell their property!
Thank you Sophie! I hope you are Joe settle well into your new home!!
5/5
GoogleDuncan was great during my purchase, he kept me updated every step of the way, and was always able to answer the phone, not once was i stuck on hold or waiting for a response. Top man
Thanks Damien, very kind of you to share your recent experience. I hope you settle in well to your new home!
5/5
GoogleNatasha has been so helpful in finding us our next home. Very bubbly and friendly which is so refreshing compared to other viewings we have had with other agents! She never failed to keep us informed with any new properties they had and …
5/5
Google5 star to Sonam and the team at Prospect Aldershot. Very welcoming people and made me feel comfortable.
5/5
GoogleGreat service from the team at Prospect. They have looked after two of my properties for many years now and I always get great service. Matt and Kelly are particularly helpful. Everything is well organised with detailed reports, and quick resolutions to any repair works or fixes by a good team of contractors. I would recommended them to any residential landlord.
5/5
GoogleNatasha Persaud-Williams was very helpful from the first time I enquired about the property I am purchasing. Viewing was arranged promptly, very professional, good communicator, patient and knowledgeable. Answered all questions I had or followed up later keeping me updated through the process. Pleasure to deal with and a credit to Prospect. Highly recommended point of contact.
5/5
GoogleMet lovely Natasha who showed me the property. Natasha was welcoming, polite and very easy to approach. Had an amazing experience. Main importantly I was very impressed by Natasha, as she listened to us and gave us enough time to look around the property and express our thoughts. Thank you, Natasha. Many thanks Maita 😊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castles's Aldershot office has 282 reviews across two platforms: 278 on Google, 4 on Facebook (across the whole business).
Castles Aldershot is rated 4.8 out of 5 across all 282 reviews, and 4.8 out of 5 on Google from 278 reviews.
Yes. In The Trusted Agent 2026 awards: Castles, Aldershot won Trusted Agent; Castles, Hemel Hempstead won Trusted Agent; Castles, Waltham Abbey won Trusted Agent.
Castles Aldershot, 175 Victoria Road, Aldershot, Surrey, GU11 1JU.
