Trusted Agent profile · Aldershot, Surrey
★★★★★
282 reviews across 2 platforms
175 Victoria Road, Aldershot, Surrey, GU11 1JU
Part of Castles, see every office.
Castles's office in Aldershot, Surrey, at 175 Victoria Road, is rated 4.8 out of 5 across 282 reviews on two platforms, including 278 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Castles won in 2026.
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
GoogleDuncan and his team were very responsive to my needs and executed the selling process with precision. These guys get on with the job in hand with minimal fuss. Thanks!PositiveResponsiveness, Professionalism
Thanks Mike, that's very kind of you. All the best, Duncan
5/5
GoogleGoing through the process was very difficult as hadn’t done anything close to this before. Dex was really helpful and patient as well as very friendly. It’s really refreshing when someone guided you through the process providing such clarity in a light hearted manner. Thank you Dex
5/5
GoogleAn absolutely brilliant service from Duncan and his team from start to finish. I would highly recommend anyone selling their property use Castles for a personal, knowledgable and unrivalled service in Aldershot.
Rob, thanks for taking the trouble to post your recent experience with Castles.
5/5
GoogleThank you Kate Smith and team for the most amazing professional and efficient service. My family and I have managed to secure a beautiful rental home , all done completely remotely ! I highly recommend Castles.
Thank you Luke. We hope the move in goes well!
5/5
GoogleReally helpful people I’m glad I met sonam he gave me the best insights. Wonderful consultant I recommend his expertise when looking for a place
Hi Saife, Thank you for leaving this review and for your comments regarding Sonam, we're pleased to hear that he supported you on your property search. Prospect Estate Agency In Aldershot
5/5
GoogleDuncan and his team have been fantastic during our purchase process. All queries were handled promptly and with a lovely attitude. We will certainly be recommending them to our friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Sandra and Elliot!
5/5
GoogleNatasha was so welcoming and helpful. She really made us feel that she knew what she was talking about and was happy to help us find our next home. She was bubbly throughout the viewings and understood our needs and how to help us best on the day. Would definitely want to be shown houses by her in the future. Thank you
5/5
GoogleWe are very happy Sonam Gurung Very helpful and tried to describe everything we need for information about viewing house and informative about the house coming on market
Hi Tejendra Thank you for your review. So glad you found us helpful.
5/5
GoogleThank you Kate Smith and team for the most amazing professional and efficient service. My family and I have managed to secure a beautiful rental home , all done completely remotely ! I highly recommend Castles.
Thank you Luke. We hope the move in goes well!
5/5
GoogleMany thanks to Castles who dealt with the sale of my flat very quickly and professionally. I had no problems or worries at all, Duncan kept me up to date during the whole process.
Thanks Sally, and thanks again for using Castles!
5/5
GoogleI have just completed on selling my late mother’s flat with Castles, Duncan talked me through the process and found a buyer within a few weeks, as I had already moved out of the area, for my part I just produced all papers and information required by email or post and found the whole process to be very a very relaxed process. Having sold 2 other properties within 3 years and using 4 different agents to do so, I found Duncan to be the only agent to keep me up to date every week, unlike other agents who I had to chase or any updates
Thanks Jill, and thanks again for using Castles.
5/5
GoogleNatasha showed me 2 properties today and she was well informed and approachable, I didn’t feel at all rushed and she answered all my questions or assured me that she would get back to me with answers as soon as possible. All round a great viewing experience, thank you Natasha!
5/5
GoogleLes, Chris & Jordan have been really helpful with assisting in the rental of my property. They found new tenants quickly and made the process easy. Thank you!
Hi Abi Thank you for the review! Glad we could help find new tenants for you.
5/5
GoogleNatasha has been a great help in assisting with our property search! Although we didn't end up finding through prospect, i would definite still recommend them to anyone looking for advice or their first home.
5/5
GoogleSuper helpful and kind Estate Agents. They were incredibly helpful and pleasant to interact with throughout the sale and purchase of the respective properties. Special thanks to Dexter and Jordan - you were both incredible!
5/5
GoogleCastles were very good and a big thank you to Duncan who I can't thank enough for his helpfulness, professionalism and always putting us at ease and most importantly keeping us informed every step of the way. He was always there at the end of the phone, a real asset to the company. A big thank you to Duncan and the Castles team!!
5/5
GoogleNatasha was very friendly, helpful, and informative when providing us with a house viewing. She made the process easy and simple. She was always quick to respond with the answers to any questions I had and would highly recommend her services to anyone in need of a house viewing.
5/5
GoogleCouldn’t be more pleased with the service I received from sonam! Super professional and eager to help👍 strongly recommend to all. …
Thank you so much for leaving Sonam a 5 star review and glad you received a professional experience. Prospect Estate Agency Aldershot
5/5
GoogleHighly recommended. Very helpful & friendly staff. Thank you very much Sonam gurung for your help & time .
Hello Prabin, We're so happy to hear of the great feedback on Sonam. kind regards
5/5
GoogleDexter was fantastic. Me and my partner are first time buyers so it was good to have someone like Dexter who helped us through the processes and was always on hand if we had any questions. Would highly recommend Prospect.
5/5
GoogleSonam is very friendly, welcoming, and polite.
5/5
GoogleNot all the state agents are the same. They all talk the right talk and have overblown IT systems. At the end of the day, it doesn't matter what their brand is, there marketing profile or any of that guff. It's about relationship - at which point it becomes about the team members and not the name above the door. Prospect are not the only team in Aldershot that do relationship well, but they were willing to do it for the best price also. For me, the perfect combo. Advice to anyone looking at reviews and considering an estate agent, go and visit the branches, speak to the team, listen to the conversations and see how relatable the people are. If their first reaction is to start recording your details and putting them into a screen, walk away. And remember that it is a highly competitive market. The first offer is not the final one! At this branch speak to Natasha, Dexter or Jordan for an experience of estate agency that is more than you might expect.
5/5
GoogleNatasha from Prospect Aldershot was great - very friendly and knowledgeable during our viewing and really took the time to listen and expand on our thoughts about the property. Looking forward to more viewings with her, hopefully soon, as we hunt for our first home!
5/5
GoogleHad a great experience with Sonam from the Aldershot branch today, super friendly and really helpful. A real credit to the team!
Hi Beesh Thank you for the review. Great feedback, so glad we could help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castles's Aldershot office has 282 reviews across two platforms: 278 on Google, 4 on Facebook (across the whole business).
Castles Aldershot is rated 4.8 out of 5 across all 282 reviews, and 4.8 out of 5 on Google from 278 reviews.
Yes. In The Trusted Agent 2026 awards: Castles, Aldershot won Trusted Agent; Castles, Hemel Hempstead won Trusted Agent; Castles, Waltham Abbey won Trusted Agent.
Castles Aldershot, 175 Victoria Road, Aldershot, Surrey, GU11 1JU.
