Trusted Agent profile · Cumbria
Verified
★★★★★
1,342 reviews across 7 offices and 3 platforms
Your Move Property @ Cumbria has seven offices, in Carlisle (three offices), Whitehaven (two offices) and Wigton (two offices) (Cumbria). Together they have 1,342 reviews on three platforms, rated 4.6 out of 5 overall.
1,162
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
179
Reviews on Trustpilot
All 7 offices
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Your Move Property @ Cumbria's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Your Move Property @ Cumbria, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Property @ Cumbria and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
2025 3 Gold across three branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleYour Move Carlisle were excellent from start to finish. Good communication and Helen’s advice was invaluable when there was an issue with the survey. Thanks to the whole team for making sure my sale went through quickly and smoothly.
Thank you Liza, very much appreciated. We hope you enjoy your new home.
5/5
GoogleBrilliant service from start to finish with selling my late father's home. From Allison's evaluation to all the support from everyone throughout the process. Special mention for Rachel and Helen who were a great support with queries and leasing with solicitors. You all made what was an emotionally stressful time easier.
Good afternoon Joanne. Sincere thanks for your positive feedback, they are a wonderful team but its always lovely to hear that from our customers.
5/5
GoogleWe are currently in the last week before completion on purchasing our 1st home!! From the very begining Your Move have been fantastic, the office staff have been helpful and prompt when answering queries making the process easier for first time buyers!! Although the person we would like to thank the most is Ann who showed us the property on numerous occasions. Ann was kind, patient and even gave us some decorating ideas. Ann made the viewing process smooth and nothing was to much and if we had questions she didn't have the answer to she found out for us. Ann is an absolute credit to Your Move. We will definitely be recommending Your Move to others.
Amy, thank you so much for taking the time to reach out. We are delighted and excited for you and will pass your feedback on to Ann. Good Luck - Enjoy your new home.
5/5
GoogleAbsolutely delighted with the service we received from Your Move Carlisle. From the valuation with Allison Scott to the negotiations with Helen Rudd these ladies were professional, helpful and knowledgeable. A special thank you to Helen who went above and beyond and was caring and empathetic in what was a complicated chain. Thank you all so much, I wouldn’t and didn’t hesitate to recommend you.
Thank you so much for your positive feedback Donna, very much appreciated.
5/5
GoogleWe are currently in the last week before completion on purchasing our 1st home!! From the very begining Your Move have been fantastic, the office staff have been helpful and prompt when answering queries making the process easier for first time buyers!! Although the person we would like to thank the most is Ann who showed us the property on numerous occasions. Ann was kind, patient and even gave us some decorating ideas. Ann made the viewing process smooth and nothing was to much and if we had questions she didn't have the answer to she found out for us. Ann is an absolute credit to Your Move. We will definitely be recommending Your Move to others.
Amy, thank you so much for taking the time to reach out. We are delighted and excited for you and will pass your feedback on to Ann. Good Luck - Enjoy your new home.
5/5
GoogleBrilliant service from Melanie Dingwall at Wigton Branch of Your Move to let my property. She is very professional, friendly and efficient. The letting process went very smoothly with everything happening when she said it would due to her excellent communication and processing skills. Thank you Melanie.
Good evening Jane Thank you so much for your feedback, Melanie is wonderful and thank you for keeping our local business on the high street. Your support is very much appreciated.
5/5
GoogleBought my first home through Your Move and was guided through the whole process by Helen Rudd. Very informative about the do's and don'ts in the steps I needed to take and always available at the end of the phone when I required updates. Would definitley use again for any further house moves
Jibran - Thank you so much for the positive feedback. Helen and the team wish you many happy memories in your first home.
5/5
GoogleAbsolutely delighted with the service we received from Your Move Carlisle. From the valuation with Allison Scott to the negotiations with Helen Rudd these ladies were professional, helpful and knowledgeable. A special thank you to Helen who went above and beyond and was caring and empathetic in what was a complicated chain. Thank you all so much, I wouldn’t and didn’t hesitate to recommend you.
Thank you so much for your positive feedback Donna, very much appreciated.
5/5
GoogleYour Move Carlisle were excellent from start to finish. Good communication and Helen’s advice was invaluable when there was an issue with the survey. Thanks to the whole team for making sure my sale went through quickly and smoothly.
Thank you Liza, very much appreciated. We hope you enjoy your new home.
5/5
GoogleMelanie is really friendly and thoughtful. She has taken care of everything for us! Many thanks :-)
Jessie Thank you for your kind and positive feedback, very much appreciated.
5/5
GoogleFabulous sales support from Helen Rudd at Carlisle Your Move offices. We'd still be waiting in a chain if she hadn't been so pro active to move things along. A really professional services. Thank you.
Thank you Sarah. I agree, sales progression is not a given with agents today, Helen is wonderful and sincere thanks for the feedback.
5/5
GoogleBrilliant service from start to finish with selling my late father's home. From Allison's evaluation to all the support from everyone throughout the process. Special mention for Rachel and Helen who were a great support with queries and leasing with solicitors. You all made what was an emotionally stressful time easier.
Good afternoon Joanne. Sincere thanks for your positive feedback, they are a wonderful team but its always lovely to hear that from our customers.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
5/5
GoogleJessica in the carlisle branch was great throughout the renewal of my rental property, communication was excellent during the whole process
Good afternoon Michael. Thank you for your positive feedback, very much appreciated.
5/5
GoogleBrilliant customer service from the ladies at the Fisher St branch in carlisle especially Lauren and Jess, helped me move into my new Flat in just under a month. Well Done guys
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
5/5
GoogleMelanie was great helping us secure our rental property. We had already rented through your movie previously and she helped us find another property when our Lanlord ended our tenancy. She was very helpful, supportive and made everything easy. Would highly recommend.
Thank you Emily, I was happy to help you secure your second rental property with us. It was my pleasure to deal with you & your family. Enjoy settling into your home.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
5/5
GoogleTeam were very friendly and professional
Thank you for giving us such a lovely house to let. It has been our pleasure to assist you in finding your first tenant. We look forward to managing this property for you. Melanie Dingwall, Lettings Manager, Wigton.
5/5
GoogleWONDERFUL!! Denise is perfect and very communicative. Great person and estate agent! Would highly recommend! Hilary who showed us round was also impeccable
Sincere thanks for your positive feedback , we will pass this to Denise and Hillary.
5/5
GoogleWONDERFUL!! Denise is perfect and very communicative. Great person and estate agent! Would highly recommend! Hilary who showed us round was also impeccable
Sincere thanks for your positive feedback , we will pass this to Denise and Hillary.
5/5
GoogleHaving dealt with Your Move for almost 9 years, I can honestly say that they are a very professional team who are prepared to go that extra mile, to ensure that the client's requirements are met / exceeded.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carlisle (31-33 Fisher Street) has the most, with 348 reviews rated 4.5 out of 5, followed by Carlisle (31-33 Fisher Street) with 290.
The seven Your Move Property @ Cumbria offices, by town:
Yes. In The Trusted Agent 2026 awards, Carlisle won Trusted Agent. At EA Masters 2025 its branches won 3 Gold awards.
