Your Move Carlisle reviews

★★★★★ 5/5

Trustpilot

You’ll Move With Your Move

We had a lucky time of things with our house getting sold fairly fast considering the market was flat. Gravesend Your Move has an ecliptic team of sales reps, all with their own unique techniques at getting you sold and moved. The branch manager is approachable and quick to respond and we found he worked out of hours to solve some minor issues we had with our buyer. All staff are professional and Sacha is incredibly experienced and knows the estate agency business inside out! Taylor is a people person and has great customer service skills. Overall, we are pleased we picked Your Move to sell through, having dealt with a few clowns in the past, it was a relief to sell through an agent that was grounded, practical and efficient.

Natasha · 22 September 2026

★★★★★ 1/5

Trustpilot

Cowboys!

New Home Solutions used Your Move as part of Assisted Move for a new build. House is currently on the market correctly valued and then Your Move never even turned up to view our property but then low balled it 20-30k less. That’s dreadful service and would not use these cowboys! No effort to engage with the seller but expect us to take hit and they still get a pay out.

Charlie · 29 August 2026

★★★★★ 5/5

Trustpilot

Moving House Stress

Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency

Agnes · 9 September 2026

★★★★★ 1/5

Trustpilot

Don't use the Darwen branch or YourMove at all

Very disappointing experience with Your Move Darwen. We paid £200 + VAT a month for property management, yet constantly had to chase for updates, inspections and basic communication. Work was carried out on our property without our permission, which we only discovered through a neighbour's video. Despite raising this in December 2025 and chasing repeatedly, we received no proper response for 9 months. To make matters worse, we were then faced with a £1300+ termination fee that hadn't been explained when signing up. The service went rapidly downhill, and I wouldn't recommend trusting them to manage your property, especially if you're living abroad.

Daniel · 8 October 2026

★★★★★ 5/5

Trustpilot

Peter Georgiou

I just want to say a big thank you to Peter at Your Move for all his help with selling my property. From the beginning, Peter was really helpful, approachable and supportive throughout the whole process. Selling a property can be quite stressful, but having someone like Peter who was on top of things and genuinely wanted to help made the whole experience so much easier for me. He put a lot of effort into getting my property sold and did an amazing job. I really appreciated his hard work, communication and the way he kept things moving. I’m genuinely grateful for everything Peter did for me and I couldn’t have asked for a better service. Thank you, Peter, for all your hard work and support. I would definitely recommend him to anyone looking to sell their property.

Mariam · 30 September 2026

★★★★★ 5/5

Trustpilot

Your move Doncaster branch provided…

Your move Doncaster branch provided excellent professional services. From the start Rich took some excellent photos very professionally done ! Our house sold in a very short period of time !!! Which we were very pleased with ! All staff very professional and very helpful! I would definitely recommend the company to sell a property second to none service ! Well done your move exceptional service!!! and l would certainly like to thank firstly Rich for the professionalism with the initial photos taken and the excellent service marketing our property !! Also all the staff members special mention of thanks to Holly whom I spoke with on several occasions who arranged viewings !!! And all the telephone calls and negotiations while the property was on the market !!! Thank you so much your move we were very impressed with your service!! So thanks again. Kind Regards Dawn Deverew

Dawn · 25 September 2026

★★★★★ 5/5

Trustpilot

Very attentive....My experience so far with Yourmove has…

My experience so far with Yourmove has been a good one, it is refreshing to know that there are still estate agents out there that help you every step of the way, that's how I have felt being a single person, not knowing what to do and when, being walked through the process every step of the way, nothing seems to be too much, even out of hours. Very much appreciated, having had experience with other agents none of them seem a patch on Yourmove. Obviously the process is a stressful one, but I feel lucky I chose these.

Fjeffries · 24 September 2026

★★★★★ 5/5

Trustpilot

Our Family Home …

Your Move Anscomb’s is an estate agent our family has used before , professional and caring and kept us totally up to date on all aspects . This was an emotional sale of our lovely late Mums home, Scott & Emma and the team shown great empathy to us as a family through this difficult time we are delighted the property is sold subject to contract with a lovely couple taking on our Mums lovely home . Thank you

Carol · 24 September 2026

★★★★★ 5/5

Trustpilot

Your Move Walkden

Your Move Walkden consistently maintain an excellent standard of service. They are always on the front foot with everything to do with letting a property and their proactive approach is in stark contrast to other letting agents I have used. There is constant dialogue throughout every part of each process from letting a property to maintenance issues. Also their are lots of little gems of added value like their welcome letter that details expected life expectancies of decoration, appliances and carpets. Maintenance issues are dealt with brilliantly - most I have had have been dealt with by a few clicks of the mouse thanks to their semi-automated process. Highly recommended.

Wayne · 4 January 2026

★★★★★ 5/5

Trustpilot

Very friendly and professional service

Very friendly and professional service. Always kept me informed and updated with everything that was going on with the sale. Lauren was particularly helpful and so friendly and accommodating. Definitely recommend Right Move.

Mrs · 23 September 2026

★★★★★ 1/5

Trustpilot

Really unhappy, fraud and illegal practises at Your move SOUTHSEA

Update, as per their complaints procedure complaints should be dealt with quickly and resolve your complaint immediately, no later than 5 working days. Branch manager has gone on holiday and chose to ignore and not acknowledge my complaint giving me the incorrect information that she had 15 days to respond to me. Inexperienced knowledge of the complaints procedure, offering illegal rent in advance (law came into affect 11th May, i was offered on the 15th )and with holding a holding fee illegal under the tenancy fee act 2019. Not to mention they blamed my experience of lapse communication ect on the guy given to me because he was new and inexperienced. That is what training is for. Shame on this branch for choosing to ignore me disgusting behaviour.

Nancy · 20 May 2026

★★★★★ 5/5

Google

Thanks to Jessica and the team at Your move Carlisle, I managed to secure a home for my family. After weeks of searching. She encouraged me to try and make it for the viewing.😀 Because I had just started a new job. When she told me I had been successful, I nearly cried..😃 and you could tell she was so happy for me. Thank God and Your move…Now we have a home. Mercy Acquah-Hayford

Mercy · 7 October 2025

★★★★★ 1/5

Trustpilot

Horrible service on multiple occasions…

Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.

Stanley · 4 September 2026

★★★★★ 5/5

Trustpilot

Vicky & team

Vicky & her team have looked after me & my mum before me. They have always informed us off upcoming information that is relevant to me as a landlord. Vicky is always VERY HAPPY & sunny. It’s nice there is continuity & stability in the office. It’s nice to know how you’re talking to. Keep it going. Rita Eakers, Crediton

Mrs · 24 September 2026

★★★★★ 5/5

Trustpilot

Megan at Sittingbourne is superb

Megan at Sittingbourne is so thorough, you always get an email back promptly or she will reach out another way. You don’t have to chase her, you’re not left hanging. She is so polite when you speak to her, nothing is too much. There are many times she has reassured me that I do matter as a landlady, exemplary service.

Consumer · 14 September 2026

★★★★★ 5/5

Trustpilot

I've been with Your Move for a number of years

I've been with Your Move for a number of years now and I have had a good relationship with them whether it's sales or lettings and they have been really good at looking after my interests. In the last year I have had some challenging times and I have had to rely on Your Move members of staff to give me help and advice which has been really helpful. I can thoroughly recommend them.

Kim · 22 September 2026

★★★★★ 5/5

Google

We recently used You Move, Carlisle, to let our flat, and the experience was excellent from start to finish. The team were absolutely amazing, especially Jessica Johnson and Adele McKewan. They kept us informed at all times, were extremely thorough, and made the whole process smooth and stress free. Our flat was let within a week of it being advertised! Thank you so much for your outstanding service!

Jackie · 6 October 2025

★★★★★ 5/5

Trustpilot

Excellent service

From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.

Mandy · 17 May 2026

★★★★★ 5/5

Trustpilot

Could not have sold without them!

I recently sold a leasehold property with Your Move Whitton. From early days valuation and subsequent viewings to accepting an offer and completion, the communication and support from Alan and his team was outstanding. Kasia & Alan worked hard to ensure that the process was as smooth as possible and that the sale kept moving to complete quickly for myself and my buyer. I often found out more from them than I did my own solicitors! They really do provide an essential link and without their chasing up on matters arising, the sale would still be ongoing. A mention must also go to the other members of the team, Anish, Ashton & Shahid with whom I had interactions along the way, they were superb and a pleasure to deal with. I cannot recommend Alan and his team highly enough.

Alison · 18 January 2026

★★★★★ 5/5

Google

Your Move - Carlisle Branch Jessica Johnston has been in charge of finding a new tenant for me. The whole process from start to finish has been excellent and very fast. Everyone from the branch who I have met face to face, spoken to on the phone or emailed have been extremely professional. I will definitely use the service again.

Yvette · 23 August 2025

★★★★★ 5/5

Trustpilot

First impressions make a difference

First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client

Dave · 19 May 2026

★★★★★ 5/5

Trustpilot

Charlotte & Frankie at the Longfield…

Charlotte & Frankie at the Longfield office did an amazing job selling a property for us . They kept us informed every step of the way . And were such a pleasure to work with nothing was to much trouble

Sue · 6 October 2026

★★★★★ 1/5

Trustpilot

Terrible Customer Service - Dudley

Rented a property through Your Move, Dudley branch. In my years renting and indeed, experiencing a service, the experience from Your Move Dudley has been one of the worst! They are nothing short of a rent collecting agency. Zero empathy for tenant experience, zero concern when you raise complaints....only interested in collecting rent. The property I rented in Tividale, Oldbury through them was run down and we were told would be repaired prior to move-in date. We paid all the deposit and rent, collected keys only to see that walls have been whitewashed but key parts of the house and garden were in terrible state. Raised complaints, we were pushed to the landlord. Turns out 'landlord' is actually landlords daughter who just wants money. No inventory, no document showing state of the property. If not for my experience and pro-activeness, they would have taken my deposit when I moved out after 1 year. Terrible experience with Your Move Dudley, right up till the day I handed back the keys. If you have another option i.e. agency, for renting or buying, please take it!

Uduma · 9 December 2025

★★★★★ 5/5

Google

We would like to extend our heartfelt thanks to Jessica Johnson and Lauren Robinson from the Carlisle Branch for their hard work and dedication in renting out our property in such a short period. They were able to secure the monthly rental rate we were expecting, and we truly appreciate their efforts. Both Jessica and Lauren were incredibly professional, promptly answering all our queries and providing us with an exceptional level of service. We would highly recommend them to any family members or friends interested in property investment in Carlisle.

Antoinette · 27 October 2024