Trusted Agent profile · Cumbria
Verified
★★★★★
1,353 reviews across 7 offices and 3 platforms
Your Move Property @ Cumbria has seven offices, in Carlisle (three offices), Whitehaven (two offices) and Wigton (two offices) (Cumbria). Together they have 1,353 reviews on three platforms, rated 4.6 out of 5 overall.
1,164
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
188
Reviews on Trustpilot
All 7 offices
Your Move Property @ Cumbria's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotHelpful customer experience
Helpful customer experience. Reminders and updates regularly.
We're glad you found our customer experience helpful. We appreciate your feedback regarding the reminders and updates. Thanks! Regards, Your Move
5/5
TrustpilotHighly recommend the York estate agents…
Very helpful and pleasant service from everyone who has been involved in the house sale.
We're happy to hear that everyone involved in the house sale provided helpful and pleasant service. We're glad we exceeded your price expectations and are keeping you informed. Thank you for recommending us! Regards, Your Move
5/5
GoogleYour Move Carlisle Branch helped me find rental property. Jess and Adele were very helpful and efficient. They helped me move in in no time. Thank you for the excellent service.
Ahmed, thank you for taking to time to leave your positive feedback, very much welcomed. Liz Bolger Director.
5/5
GoogleJess, Helen and the team have all been very helpful and have a good understanding of the local market, enabling my property to be swiftly let at the suggested rate. 😀 …
Chris Thank you for taking time to support the team in Carlisle, very much appreciated. Sincere regards Liz Bolger Director.
5/5
GoogleSo pleased with the service given by Your Move Wigton. Clare gave us confidence from day one of valuing our house. We were kept informed about the sale of our house at every stage. All the staff were very friendly, professional, supportive & very quick to respond to any questions or queries. Clare, Jess, Bradley & Melanie always greeted us with smiles & went above & beyond to help us. We're so grateful to them all for helping to take a lot of stress out of the house selling process. We would give them more stars if we could. We would very highly recommend to anyone buying or selling
Wendy, thank you for taking the time to review our Wigton team. They and we are very grateful. Liz Bolger Director.
4/5
GoogleHelpful team, there was a slight delay with paperwork but Jessica was on top of it and got us into our new home asap. Thanks for the hardwork.
Thank you for your feedback, we endeavour to hit 5 stars so we will look at how we can improve should we have the opportunity to work with you again. Best regards Liz Bolger Director.
4/5
GoogleFriendly and easy to deal with. Realistic advice given. Viewings and offers were quickly obtained.
Martyn Thank you for your feedback, we endeavour to hit 5 stars so we will look at how we can improve should we have the opportunity to work with you again. Best regards Liz Bolger Director.
5/5
GoogleThe staff was so helpful and great communication I dealt with Jessica thank you for your kindness
Thank you for your positive review! The Your Move team.
5/5
GoogleThe whole process was smooth, from the time I viewed the property up until I moved in. The whole team was very helpful especially Stacy and Joan whom I worked closely with, they are such lovely people.
Thank you for your positive review Pam, very much appreciated. The Your Move Team.
5/5
GoogleThanks to Jess from your move, she provided a great service, always easy to get hold off and never felt an inconvenience asking for help. Would highly recommend.
Conor, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
1/5
GoogleI do not ever write negative reviews unless absolutely needed! but in this case it’s paramount I’m afraid! I Would never recommend this agency as the stress they caused to us by not sharing vital information was catastrophic and unprofessional. Ignoring calls from my agent and not returning them to say the least! Avoid and do your research there are far more professional and competent that deserve your time and business.
Suzy I am sorry you felt the need to leave this review. I did try to reach out to discuss with you, with no reply. My team felt they helped you a great deal and as I am sure you will now know, we did not have the information you thought we did and indeed we found out at the same time as you and your solicitor. I reviewed the file in full and the amount of times we spoke to you and your agent was extensive. We are happy to take feedback on areas we can improve but we were unable to help on this occasion, I appreciate this can be very difficult but we tried our best to support you. Sincere regards Liz Bolger Director.
5/5
GoogleAbsolutely fantastic service from initial valuation to final completion. Clare and her staff are great to deal with and they are always happy to help. Simply can’t fault Your Move Wigton and would definitely recommend.
Lynn, thank you for your positive feedback, very much appreciated. Thank you for your recommendation. The Your Move Team.
5/5
GoogleMelanie has been fantastic from start to finish. Absolutely nothing was a problem and great communication throughout. 100% recommend!
Brooke, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
5/5
GoogleRating only, no written review.
Thank you Josh, we appreciate your 5 star review.
5/5
GoogleProperty sold quickly with good pictures and advertising online. Your Move actually drove the process chasing up both sides & solicitors to keep everyone on track.
Thank you for this review Claire, we appreciate the positive feedback. The Your Move Team.
5/5
GoogleRating only, no written review.
Thank you David, we appreciate the 5 star review.
5/5
GoogleThis was our first time renting and I couldn’t fault the Lettings team. Rachel and Jess were incredibly helpful throughout the whole process, from finding a house to rent, right through to getting moved in. They made everything straightforward and stress-free. Would definitely recommend using YourMove Carlisle!
Thank you for your recommendation Grace, we really appreciate the positive review! The Your Move team.
5/5
GoogleYour Move - Carlisle Branch Jessica Johnston has been in charge of finding a new tenant for me. The whole process from start to finish has been excellent and very fast. Everyone from the branch who I have met face to face, spoken to on the phone or emailed have been extremely professional. I will definitely use the service again.
We are glad you had an excellent experience with us and can't wait to provide more excellent service in the future. The Your Move Team.
5/5
GoogleThanks to Jess from your move, she provided a great service, always easy to get hold off and never felt an inconvenience asking for help. Would highly recommend.
Conor, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
1/5
GoogleI do not ever write negative reviews unless absolutely needed! but in this case it’s paramount I’m afraid! I Would never recommend this agency as the stress they caused to us by not sharing vital information was catastrophic and unprofessional. Ignoring calls from my agent and not returning them to say the least! Avoid and do your research there are far more professional and competent that deserve your time and business.
Suzy I am sorry you felt the need to leave this review. I did try to reach out to discuss with you, with no reply. My team felt they helped you a great deal and as I am sure you will now know, we did not have the information you thought we did and indeed we found out at the same time as you and your solicitor. I reviewed the file in full and the amount of times we spoke to you and your agent was extensive. We are happy to take feedback on areas we can improve but we were unable to help on this occasion, I appreciate this can be very difficult but we tried our best to support you. Sincere regards Liz Bolger Director.
5/5
GoogleAbsolutely fantastic service from initial valuation to final completion. Clare and her staff are great to deal with and they are always happy to help. Simply can’t fault Your Move Wigton and would definitely recommend.
Lynn, thank you for your positive feedback, very much appreciated. Thank you for your recommendation. The Your Move Team.
5/5
GoogleMelanie has been fantastic from start to finish. Absolutely nothing was a problem and great communication throughout. 100% recommend!
Brooke, thank you for your positive feedback, very much appreciated. We were glad to help! The Your Move Team.
5/5
GoogleRating only, no written review.
Thank you Josh, we appreciate your 5 star review.
5/5
GoogleWe are very happy with the help, advice & guidance Melanie has given us throughout the process of letting our cottage. We were kept informed of all viewings, which were all accompanied by the same rep from Your Move. Although it has taken a little while we feel that Melanie has found us a tenant who will fit perfectly.
Thank you for your review, Margaret. We really appreciate your positive feedback. Thanks, The Your Move Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Property @ Cumbria, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Property @ Cumbria and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 3 Gold across three branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Carlisle (31-33 Fisher Street) has the most, with 357 reviews rated 4.5 out of 5, followed by Carlisle (31-33 Fisher Street) with 293.
The seven Your Move Property @ Cumbria offices, by town:
Yes. In The Trusted Agent 2026 awards, Carlisle won Trusted Agent. At EA Masters 2025 its branches won 3 Gold awards.
