5/5
GoogleFriendly service very helpful great photos of our house 💕 …
Agent replied · 15 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Trusted Agent profile
William H Brown Incorporating Porter Glenny estate agents in Grays and Havering
★★★★★
596 reviews across 3 offices and 1 platform
William H Brown Incorporating Porter Glenny has three offices, in Grays and Havering (two offices). Together they have 596 reviews on 1 platform, rated 4.6 out of 5 overall.
596
Reviews on Google
All 3 offices
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Our offices
William H Brown Incorporating Porter Glenny's three offices, most reviewed first. Each has its own page.
- William H Brown Incorporating Porter Glenny Grays1 Orsett Road, Grays, RM17 5DA391 reviews · 391 on Google (4.6)0 in the last 90 days
- William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)82 Rainham Road, Rainham, RM13 7RJ135 reviews · 135 on Google (4.6)0 in the last 90 days
- William H Brown Incorporating Porter Glenny Havering (77 Main Road)77 Main Road, Romford, RM2 5EL70 reviews · 70 on Google (4.0)2 in the last 90 days
Latest reviews from every William H Brown Incorporating Porter Glenny office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat experience with this company. Our agent Marc very professional and kind person.I would definitely recommend him and this agency.
Agent replied · 15 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI be got an excellent and personable service. I would recommend working with Debby, as she‘s an expert in the field and also understands people‘s needs. She‘s one to trust when it comes to property advisory.
1/5
GoogleUnfortunately I have not have a good experience. I had an offer accepted and was not informed that it was their policy the property would remain on the market for viewings until a survey had been booked. In fact I had to discover this myself after the memorandum of sale had been emailed to me (this was after they insisted I had instructed conveyancers etc) I sent various emails, even went in and was told various different things by different members of staff. Chloe told me that only pre booked viewings would happen, Jenna told me no viewings would happen but they would keep a list of interested parties in case something fell through, and Paul left a voicemail for me stating once I had provided one further ID (which I did) it would be taken off. I emailed and told them I was being left open to gazumping and loss of money as I had paid to instruct my conveyancer and paid my mortgage company for the survey. Chloe told me that although they were continuing viewings it would not leave me vulnerable to gazumping (which I insisted I was). She also stated this is standard practice however after speaking to several people and estate agents I have discovered this is not. Eventually I attended their offices and they stated they had done a viewing but had not heard anything so felt sure everything would be fine. They stated they had to protect their seller so the property would remain on the market until a survey was booked. When questioned what would happen if the vendor wanted it to stay on after the survey was booked, they stated “then it would stay on” demonstrating a lack of integrity regarding any agreed sale. That was on Saturday. Fast forward to Monday and low and behold there has been a CASH offer which even as a first time buyer I cannot compete with. I am now out £1000 due to this agents complete lack of transparency and integrity regarding the offer process as if I had known the property wouldn’t be taken off the market, I wouldn’t have offered. I wouldn’t recommend this agent to anyone looking to buy especially as a first time buyer as they assume you don’t know what you are doing and that you won’t read everything you are provided with.
Agent replied · 16 June 2024
Hi India, we’re sorry to hear of your experience. Speaking to the branch we understand the Branch Manager has already talked through the situation with you. If you wished to raise a formal complaint to ensure our compliance and due diligence was carried out correctly, then of course you are welcome to. Just e-mail the branch on grays@williamhbrown.co.uk and our complaints procedure will be followed in line with The Property Ombudsman code of conduct.
5/5
GoogleWe found all the staff very friendly at a very stressful time. Debbie kept us constantly informed on the sale of our house and was very conscientious. When we asked Jenna any questions she found the answers and got back in contact with us very quickly. We would highly recommend this branch
Agent replied · 16 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGeorge came to see my property in Barking as I needed to rent it. He was very really helpful, kind and professional (contacted 2 other estate agents but George was the nicest!). I would highly recommend him! In the end I rented my flat to a friend so I did not need George's help any longer but even then he was really professional and kind - replied to my email promptly and was genuinely happy I found someone. I'll definatly contact him if I need his services in the future!
5/5
GoogleSarah Hicks ensured that my process of renting with William H Brown estate Agents was nice and easy. She ensured she kept me up to date especially if there were any delays which helped alleviate any worries. Sarah, gave me a moving home gift (Lovely Touch!) and was always really friendly and bubbly throughout our communication. Surprisingly enough the entire team are very helpful and were really nice. It is always good to have a upside to moving especially when we all know moving homes is stressful. Keep it up Team :)
5/5
GoogleThe Service was excellent through out , the advice was very help full and you can learn from it
Agent replied · 15 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleSteven has wasted my time. I’ve sent all the paperwork for the financial advisor to call me for an assessment and they never did. They dragged this for weeks without any email or phone call follow up to do the assessment so I can book a viewing for their shared ownership flats. Very disorganised agency. I had a similar experience with another branch of this agency again.
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleHelpful and friendly...
1/5
GooglePoor communication and poor service overall.
5/5
GoogleThanks William h brown George was nice guy thanks for your help
1/5
GoogleUseless. Didn’t bother to turn up for two appointments despite rearranging.
Agent replied · 16 June 2024
We are sorry to learn we have apparently let you down with your appointments. If you could provide your contact details and a bit more information regarding the incident to grays@williamhbrown.co.uk we’d be happy to investigate and report back directly to you.
5/5
GoogleThank you for the classy treatment, which I did not find in most offices, and the thanks to all employees, especially Callan Dobson
5/5
GoogleGeorge was extremely helpful when it came to finding a place. From start to finish George was responsive in a timely manner
5/5
GoogleA big thank you to Coral. Very professional and helpful throughout my purchase process.
5/5
GoogleFrom the initial meeting the whole staff were compassionate to us the service was first class would recommend them special thanks to Paul Hull
5/5
GoogleThey are provide us a excellent service from start to finish. Thank you william h brown Grays lettings team.
5/5
GoogleMany thanks to Debby for all her help during the purchase of our first home. Excellent customer service and customer relations
5/5
GoogleMy flat sale became quite complex but Coral was excellent. Very good communication and very reassuring.
5/5
GoogleGeorge was excellent, managed to find a teannt and let the property out quickly and effectively. The team on the whole are brilliant. Would recommend.
5/5
GoogleValuation was realistic & accurate, thanks to Alana. Debby on sales went above and beyond to keep us informed throughout the whole process. Thanks to the whole team 👍
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about William H Brown Incorporating Porter Glenny
Which William H Brown Incorporating Porter Glenny office has the most reviews?
Grays has the most, with 391 reviews rated 4.6 out of 5, followed by Havering (82 Rainham Road) with 135.
Where are the William H Brown Incorporating Porter Glenny offices?
The three William H Brown Incorporating Porter Glenny offices, by town:
- Grays: 1 Orsett Road, Grays, RM17 5DA
- Havering (77 Main Road): 77 Main Road, Romford, Havering, RM2 5EL
- Havering (82 Rainham Road): 82 Rainham Road, Rainham, Havering, RM13 7RJ
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