Trusted Agent profile · Havering

William H Brown Incorporating Porter Glenny Havering reviews

4.0

★★★★★ Great

70 reviews across 1 platform

77 Main Road, Romford, Havering, RM2 5EL

Part of William H Brown Incorporating Porter Glenny, see every office.

William H Brown Incorporating Porter Glenny's office in Havering, at 77 Main Road, is rated 4.0 out of 5 across 70 reviews on 1 platform, including 70 Google reviews rated 4.0.

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4.0 / 5

70

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Google

A huge thank you to Jason, Jasmine, Sunisha & the whole team for all your support throughout our buying journey. From start to finish, you've all been incredibly helpful, honest, and transparent, always kept us updated and making sure we knew exactly what was happening. Your communication, professionalism, and genuine care made such a difference. We really appreciate everything you did to help us finally get over the finish line. We couldn't recommend you highly enough. Thank you again! B & A

Yung · 12 August 2026

Agent replied · 12 October 2026

Thank you so much for sharing your experience with us! We are thrilled to hear that our team provided helpful, honest, and transparent support throughout your buying journey. We pride ourselves on our communication, professionalism, and genuine care for our customers. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

⭐️⭐️⭐️⭐️⭐️ I would like to extend my sincere thanks to Jasmin and Jason at William H Brown, Gidea Park. During what was an extremely stressful property chain, Jasmin effectively took control of the entire process. Her communication was exceptional even when there were no updates, she made a point of calling simply to reassure me and keep me informed, which greatly helped to ease the stress. As a property professional with over twenty years of experience, I rarely come across individuals of Jasmin’s calibre. Her professionalism, commitment, and proactive approach are truly outstanding. She is a real asset to the firm and delivered a consistently high level of service throughout. I would not hesitate to recommend William H Brown, Gidea Park, to anyone looking for knowledgeable and genuinely supportive estate agents.

Stewart · 16 April 2026

Agent replied · 12 October 2026

Thank you for your kind words and recommendation! Our team at William H Brown, Gidea Park prides ourselves on providing exceptional service and it's great to hear that Jasmin and Jason were able to make your property chain experience less stressful. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We were very happy with the service provided by Jason Dann at his team at William H Brown Gidea Park. Our sale was frustrated a couple of times, and sales fell through at the last minute by events outside of everyone in the chain's control, but Jason and his team were able to quickly find new buyers and support the process from beginning to end, pushing the solicitors and brokers to keep things moving in the right direction. I would definitely recommend them.

Ian · 26 March 2026

Agent replied · 16 April 2026

Thank you for your kind words! Our team at William H Brown Gidea Park is dedicated to providing top-notch service, even in the face of unexpected challenges. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I would 100% recommend Dan and his team at William H Brown, Gidea Park. They were extremely professional, transparent and kept me informed throughout the whole process. My sale took some time (for no fault of theirs) and they managed both mine and my buyers expectations every step of the way. Special shoutout to Jasmine also who was very helpful and even hand delivered a card after my baby was born. Fantastic service, i’m very happy.

Lily · 26 March 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team at William H Brown, Gidea Park. We always strive to provide professional and transparent service to our customers. Congratulations on your new baby and we are happy to have been a part of your home selling journey. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I can say Jason Dann and his team at William H Brown 77 main road RM2 are fully dedicated to offering an excellent service and do this with the utmost confidence and patience dealing with any obstacles that may arise , selling your home to moving to your new home Ofcouse some issues do come up but Jason was all over it and kept things moving smoothly . So if your thinking of selling or buying your house I can recommend these guys will be with you all the way so a big thank you to Jason and his team at William H Brown

Marion · 16 October 2025

Agent replied · 16 April 2026

Thank you so much for your kind words and recommendation! Our team at William H Brown is dedicated to providing an exceptional experience for our clients, from selling your home to finding your new one. We appreciate your trust and support, and we'll be here for you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent service from start to finish! A special thanks to Jasmin & Sunisha who were very professional, well organised and kept me informed throughout the process. I would definitely use again & would highly recommend.

ALLISON · 12 July 2026

Agent replied · 12 October 2026

Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our team. It was our pleasure to assist you and we look forward to working with you again in the future. Thank you for your support and recommendation! Best wishes, Lucy, Customer Feedback and Support Team

1/5

Google

Never trust this branch, especially Sunisha and Jason. They will play with your emotions and give you false hope. We waited over 6 months for a house in RM5, which is back to market now. We wasted money on searches and a survey, only to be left with nothing. The seller didn’t even have an onward purchase lined up, yet the agents kept pushing us to exchange and complete after 3 months. They just manipulated their buyers so never trust them specially if you are buying. Throughout the entire experience, the communication was poor, pressure was high, and transparency was completely lacking. They clearly cared more about closing a deal than doing what’s right for their clients. Never again. Avoid William H Brown Gidea Park at all costs. Save your time, money, and peace of mind.

Maryam · 17 April 2025

Agent replied · 25 May 2025

We are sorry to hear about your experience with our Gidea Park branch. This is not the level of service we strive to provide. We apologise for any inconvenience and assure you that we will take your feedback into consideration to improve our services. Thank you for bringing this to our attention. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.

5/5

Google

We are very happy the William H Brown Gidea Park team . Sunisha is brilliant. She understood our requirement and showed us the correct houses from which we picked up the one we liked best. Their manager, Jason was very helpful and did everything he could to make the whole buying process very smooth. They are a Fantastic team.

Natasha · 16 November 2025

Agent replied · 16 April 2026

Thank you for your wonderful review! Our team at William H Brown Gidea Park is dedicated to making the buying process as smooth and enjoyable as possible. We are happy to hear that Sunisha and Jason provided exceptional service. Thank you for choosing us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I can’t thank WilliamHBrown estate agents in Gidea Park enough! From the initial valuation through to completion I was very pleased. I want to mention Jasmin in particular, from our very first meet, her professionalism, emotional intelligence and market knowledge was outstanding, a real credit to WilliamhBrown. I would also like to thank all of the team individually for their excellent communication skills and dedicated support. I would highly recommend them!

A · 12 June 2026

Agent replied · 12 October 2026

Thank you so much for your kind words! We are thrilled that you had a positive experience with our estate agents, especially with Jasmin. Our team strives to provide exceptional service and we are glad that we were able to meet your expectations. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Really happy with the service from William H Brown in Gidea Park. Fran was always cheerful and optimistic on the phone, which made a real difference. Sunisha was incredibly organised and on top of everything, keeping us updated and reassured throughout. Jason, the manager, was calm, knowledgeable, and always available to give honest advice when needed. A great team, would highly recommend!

April · 16 June 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you to Jason Dann and staff at William H Brown Gidea Park for their hard work and support

Sue · 26 March 2026

Agent replied · 16 April 2026

We are absolutely thrilled to have been able to provide you with the highest level of service, and we truly value your appreciation and satisfaction. Thank you for choosing William H Brown Gidea Park. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jason and the team at William H Brown were very helpful throughout our purchase of our home. Throughout such a stressful time, the team were super patient and supportive throughout. Thank you.

Aysha · 16 November 2025

Agent replied · 16 April 2026

Thank you for choosing William H Brown for your home purchase! We are thrilled to hear that our team provided exceptional support and patience during such a stressful time. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Wanted to thank Jason, Hadley and all the team at Gidea Park. They helped me sell my mums house after her passing and their empathy and service was of the highest standard and they made the whole process easy and straight forward. They dealt with all issues and helped me fill out all the paperwork which can be very confusing. I cannot recommend them enough!

Linda · 26 August 2024

Agent replied · 26 August 2024

Thank you Linda for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

We had a really pleasant experience for our first property purchase with Williamhbrown gidea park..Sunisha in the branch went out of way to help us when we were intially viewing..nothing was too much for her and she was very patient with us while we were making a decision..Jason the branch manager was really understanding during the process as we were anxious being a first time buyer..fran always called us back with the answers to our queries..thank you team for making this experience wonderful for us

Gaurav · 28 June 2025

Agent replied · 16 April 2026

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Had such a great experience selling my property with William H Brown Gidea Park. I worked closely with Fran and Sunisha, they were both amazing from start to finish. Their conduct and punctuality were outstanding, and they were always positive, professional, and supportive throughout the whole process. Jasmin, who listed the property, was really lovely and made everything feel easy and relaxed. And Jason did a fantastic job keeping things progressing smoothly behind the scenes. So grateful to the whole team, they made a stressful process feel straightforward!

Kenzi · 6 June 2025

Agent replied · 16 April 2026

Hello Kenzi Kate, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Fran, Sunisha, Jasmin, and Jason at William H Brown Gidea Park. It's fantastic to know that our team made the process straightforward and stress-free for you. Best regards, Lucy, Customer Relations Team

5/5

Google

"I would like to express my great gratitude to the William H Brown agency, especially to realtor Jason Dann. This is a team of professionals thanks to whom our transaction went very quickly and without any problems. I recommend it to everyone

Олег · 26 March 2026

Agent replied · 16 April 2026

Thank you so much for your kind words and recommendation! We strive to provide top-notch service and are thrilled to hear that Jason and our team were able to help make your transaction smooth and seamless. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Michael is a great branch manager. He is very knowledgeable about the local market drivers and show's a willingness to help and guide whether you are looking to buy or sell a home. He is one of the best estate agent managers I have come across in the area for sure!. Highly recommend if you are a first time buyer trying to get on to the property ladder...

Mohan · 12 October 2022

Agent replied · 17 June 2024

Thanks for giving our William H Brown team a five-star review. If we can help with anything else please give us a call.

5/5

Google

We bought a house through William H Brown had a good experience especially lady named Sunisha she showed us the property and was very transparent we had very good communication with her throughout the process even at the later stages she went out her way to get all everything done before the stamp duty deadline. Definitely a Shining star at this William H Brown branch.

Abbaas · 16 June 2025

Agent replied · 16 April 2026

Thank you for your brilliant 5* review and thank you for your kind words Abbaas. Best wishes, Lucy, Customer Relations.

1/5

Google

I was accused of swearing. I emphatically did not. I was ptomised assistance. Not forthcoming, no explanation or apology given. I feel I sold for less than I expected. I now despise this organisation. I wish I had gone with my choice of estate agent. How much inpur have I had had from them in the past few weeks? Absolutely nothing. You have been warned. Don't trust William Brown Gidea Park. They lie, don't do what they promise, and have no contact with their client.

Nigel · 24 November 2024

Agent replied · 22 November 2024

Hello Nigel, I'm sorry to hear about your experience with us. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

1/5

Google

We have been extremely dissatisfied with the service we received from this branch throughout the sale of our property. After we accepted an offer, the team essentially disappeared, leaving us to handle both transactions ourselves. We were forced to coordinate between all parties, chase solicitors, follow up with the lender, and manage the entire process over the course of four extremely stressful months. WHB provided no meaningful support or assistance during this time. Even the estate agent representing the property we were purchasing expressed their shock at the appalling service we experienced. They had to step in and fill the gap left by WHB to ensure our sale was progressing. The only time we witnessed any enthusiasm from WHB was when they signed us up. After that, their level of professionalism, engagement, and service declined dramatically. Their sole tangible contribution was organising the viewings, and beyond that, they offered little to no value.

Rumman · 25 September 2024

Agent replied · 24 October 2024

Hello Rumman, I'm very sorry to hear about your experience with our Gidea Park branch. Your feedback is important to us, and we would like to discuss this further to address your concerns. Please contact us at complianceresidential@sequencehome.co.uk Best regards, Lucy, Customer Relations Team

1/5

Google

Worse phone call I ever had from estate agent,so rude,this is not how you treat you clients.

L · 12 June 2026

Agent replied · 12 October 2026

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Worst experience ever do not waste your time as we have, we had minimum veiws so if you are looking to sell not good.

Paul · 5 October 2026

5/5

Google

We purchased our new home with William H Brown. We’d like to thank Hadley and Jason for helping us through our journey. Wishing you all the best.

Shan · 24 March 2024

Agent replied · 17 June 2024

Many thanks Shan P for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Hi was purchasing a property from them however the sellers solicitors were taking exceptionally long but thanks to Alex Pedro who was there first chasing them up then he handed my case over to Charlie Maynard as he moved to another branch. I was kept informed of the proceedings and also they help speed up the process.very knowledgeable team. I Would definitely use this agent again if i need to again in the future. I would recommend William H Brown to anyone especially the team at Gidea park Branch. Thanks a lot and really appreciate your help.

Mehzabin · 12 October 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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