Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHad a valuation booked in for today at 12pm and no turned up! When I spoke to the guy who was meant to be valuing my house he said that the contact centre hadn’t booked it in his diary. Very unprofessional service if you ask me!? And to top that off when I said I wouldn’t be using William H. Brown the guy said ‘Brillaint’ and slammed the phone down! Avoid this company and Daniel Flanders at all costs!
Peter · 19 June 2019
★★★★★ 4/5
GoogleI have just purchased my first house and Ashley at William H Brown did an amazing job of getting the sale over the line. My purchase had a few hiccups along the way, but he made the process much easier. I really appreciated his no nonsense attitude and the fact that he went out of his way to tie up loose ends and keep things on track. Thanks for all your hard work.
T · 12 October 2020
★★★★★ 5/5
GoogleUsed William H Brown for the purchase of a family home. Oscar was very helpful, friendly and professional.
K · 12 October 2020
★★★★★ 1/5
GoogleTerrible service.
Terrible communication.
Simply the worst i've ever dealt with and cost us over £4k in wasted fees.
Private · 12 October 2022
Agent replied · 12 October 2026
Dear Roy, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review / complaint is genuine, we would very much like to investigate your dissatisfaction further and ask that you please contact us at socialmedia@williamhbrown.co.uk in order to resolve this.
★★★★★ 2/5
GoogleI don't know if it's just me , but, they either do not pick up or never get back to you. I've registered with them twice and have received nothing. Their website doesn't allow you to book viewings. I don't find them very helpful
Rebekah · 16 April 2023
★★★★★ 1/5
GoogleTerrible service.
Terrible communication.
Simply the worst i've ever dealt with and cost us over £4k in wasted fees.NegativeQuality
Roy · 18 June 2022
Agent replied · 17 June 2024
Dear Roy, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review / complaint is genuine, we would very much like to investigate your dissatisfaction further and ask that you please contact us at socialmedia@williamhbrown.co.uk in order to resolve this.
★★★★★ 5/5
GoogleI am looking for a property to purchase and have been dealing with Charlie Maynard, he is quick to respond, is very knowledgeable on the properties he is selling and has been a great help during this process. Thank you for your help Charlie. I would highly recommend William H Brown.
Amy · 12 October 2021
★★★★★ 5/5
GoogleI am looking for a property to purchase and have been dealing with Charlie Maynard, he is quick to respond, is very knowledgeable on the properties he is selling and has been a great help during this process. Thank you for your help Charlie. I would highly recommend William H Brown.
Amy · 18 June 2021
★★★★★ 5/5
GoogleWe were delighted with all the help and support from Michael, Angel and Hope at William H Brown. They kept us informed every step of the way and provided an excellent service. Thanks so much!
Nick · 25 March 2023
★★★★★ 5/5
GoogleCharlotte from William h brown was fantastic she was very helpful, understanding, and extremely professional. She kept us well informed at all stages of our mortgage application. We would highly recommend William h browns services. As first time buyers they removed all stress in buying our first home :)
Michael · 19 June 2019
★★★★★ 5/5
GoogleI was very impressed with the speed which my property went on the market. It was sold to the third viewer which was also impressive. The staff are friendly and professional at all times. Thank you
Joan · 12 October 2021
★★★★★ 5/5
GoogleI used their service for the purchase of my first ever home. Charlotte couldn’t have been more helpful, and was speedy with her responses and chasing up the relative parties to make the process as quick and pain free as possible. Highly recommend!
Naomi · 12 October 2019
★★★★★ 1/5
GoogleThere are no words to express the incompetence of the Gidea park branch..they just want you on their books..they couldn't sell an icecube to someone dying in the Sahara desert. Valuable lesson learned....STAY AWAY!!!!
Kate · 19 June 2018
★★★★★ 4/5
GoogleRating only, no written review.
Paula · 12 June 2026
Agent replied · 12 October 2026
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
★★★★★ 5/5
GoogleCharlie and Team sold my house on first open house day
Brilliant! Well done
Charlie you are so helpful. Thankyou
Maria · 16 April 2022
★★★★★ 5/5
GoogleThis branch is excellent as they say " they do what it says on the box" if you want the best you pay a little more.
Raymond · 12 October 2020
★★★★★ 5/5
GoogleVery happy customers, jef,luke,Jerome top people
Mac · 12 October 2021
★★★★★ 1/5
GoogleRating only, no written review.
Ayush · 4 August 2025
Agent replied · 16 April 2026
Thanks for the feedback, and sorry if your experience wasn’t great. Please email us at complianceresidential@sequencehome.co.uk and we’d be happy to look into it for you.
★★★★★ 5/5
GoogleThe best preeti
Ornela · 24 March 2024
Agent replied · 17 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Gabriela · 12 October 2022
Agent replied · 17 June 2024
Thanks for giving our William H Brown team a five-star review. If we can help with anything else please give us a call.
★★★★★ 3/5
GoogleRating only, no written review.
Paul · 12 October 2020
★★★★★ 4/5
GoogleRating only, no written review.
Catherine · 12 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.