Trusted Agent profile

White & Sons estate agents in Reigate and Banstead, Oxted, Leatherhead and 1 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

651 reviews across 4 offices and 4 platforms

White & Sons has four offices, in Reigate and Banstead, Oxted, Leatherhead and Dorking. Together they have 651 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

325

Reviews on Google

All 4 offices

Facebook logo

4.5 / 5

47

Reviews on Facebook

Business-wide

Yell logo

4.0 / 5

4

Reviews on Yell

All 4 offices

Trustpilot logo

275

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

White & Sons's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for White & Sons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every White & Sons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Thank you so much to everyone at White & Sons for selling our property at a great price under rather difficult circumstances. I am so grateful that we were still able to complete the sale on 1st April whilst adhering to the Government's Covid-19 social distancing rules. Excellent, friendly and professional team, we couldn't have asked for more.

Sue Β· 24 October 2020 Β· White & Sons Reigate and Banstead

Agent replied Β· 23 October 2024

Thank you very much for taking the time to leave such a wonderful review. We are so pleased we were able to help you complete on your sale. Thank you for choosing White & Sons.

5/5

Google

I just wanted to write this note to say what an absolute pleasure it has been to work with Jackie over the last few months with the sale of my property. Jackie managed to get the sale completed very quickly which was exactly what I needed. Jackie was patient, knowledgeable and generally lovely with me knowing that my number one goal (other than a good price 😊) was to find a family to love my house as much as I did. Thank you for giving advice when needed and going above and beyond for viewings etc. Wishing you lots of house sale success as we head into Autumn!PositiveResponsiveness, Quality, Professionalism, Value

Susie Β· 24 October 2020 Β· White & Sons Reigate and Banstead

Agent replied Β· 23 October 2024

Thank you very much for taking the time to leave such a wonderful review. Jackie is brimming with pride over your incredibly flattering comments and would like to thank you for those. We are so pleased we were able to help you sell your property, at a good price, in a timely fashion and to a wonderful family. Thank you for choosing White & Sons.

5/5

Google

We purchased a property in Reigate from Jackie Nathan at White and Sons. Jackie provided an absolute excellent service and the best real estate experience we have every had. It was a personal goal of Jackie's to get us into the property we wanted. Jackie was professional, thorough and supported us all the way from viewing to closing contracts. Rare that you find a real estate agent with these qualities. Fantastic Service!

Liam Β· 24 October 2020 Β· White & Sons Reigate and Banstead

Agent replied Β· 23 October 2024

Thank you very much for taking the time to leave such a glowing review. Jackie was extremely pleased to read your comments and was incredibly happy to help you achieve your goals.

5/5

Google

Rating only, no written review.

Brian Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review, much appreciated.

5/5

Google

Great team -are really helpful, friendly - wouldn't hesitate to recommend

Denise Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review, much appreciated. Your recommendation is the highest accolade we could ask for and for which we are very grateful.

5/5

Google

Very helpful team, all extremely kind and willing to do the most they can. Great expertise.

Benn Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you very much. We are so pleased we were able to help you.

5/5

Google

Friendly professional and helped us complete on a house where the timing became very tricky. Recommended.

Dan Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you very much for taking the time to leave a review, it is very much appreciated. Really pleased we were able to help you.

5/5

Google

Very warm, professional and efficient service - Sian was great - helpful and organised the visit to the property well and gave very useful information and help. Thank you!

Louise Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review, much appreciated. Really pleased you found the information helpful.

5/5

Google

I’m extremely pleased with the team at White and Sons, Oxted. The customer service is excellent, all staff are so helpful and friendly. Would highly recommend😊 …

Maya Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you for taking the time to review our service, we are so pleased we have been able to help you.

5/5

Google

Excellent service from a buyers perspective. Responsive, professional and friendly. Incredibly helpful through the purchase process - a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism

Nichola Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you very much for taking the time to leave such a wonderful review. Really pleased we could help you purchase your new home.

5/5

Google

Sian was so helpful and patient showing us a lovely property. Fully confident that we will be using white and sons in the future

Carole Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review, much appreciated. We’d be delighted to help you in the future.

5/5

Google

Very happy to recommend White & Sons. The team are efficient and helpful. Sian was able to really listen to what we wanted - and suggested a property that matched our requirements exactly!

Emma Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review, much appreciated. We are so pleased we were able to find your ideal property.

5/5

Google

Would like to say a massive thanks to Lorraine and Darren, they were amazing throughout and made sure we were able to buy our 1st home even through these uncertain times. Very Professional and considerate service. Thanks again guys ;)

Rob Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Really pleased we made your first property purchase such a positive experience, especially in such unprecedented times. Thank you for taking the time to leave such a wonderful review, much appreciated.

5/5

Google

Thank you so much to Darren, Loraine, Sarah and all the team for their exceptional professional services renting out and then selling our home. Even during Brexit and lockdown they were always so efficient and positive and we would thoroughly recommend their services to anyone!PositiveResponsiveness, Quality, Professionalism, Value

Clare Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you very much for such a lovely review. We are so pleased we were able to assist with both your rental and sale, thank you for choosing us.

5/5

Google

A big thank you to Lorraine Darren and Keith! These are difficult times, but White & Sons were highly professional throughout the process. They quickly found suitably qualified buyers, and kept in touch proactively with all parties. Would highly recommend them!PositiveResponsiveness, Professionalism

Patrick Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you very much for your extremely kind words, much appreciated. Really pleased we could help you, thank you for choosing us.

5/5

Google

I want to say a huge thank you to Darren and Loraine and the team for the amazing job they did with the sale of my home. The photos Darren took of the house inside and out were amazing. I was kept up to date on viewings, feedback, and getting the sale completed I can't thank them enough. I highly recommend them if you are looking to buy or rent a property. Now they have the task of finding me a new home! Thank you again Julie x

Julie Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you for taking the time to leave such a wonderful review. We are so pleased we could help you. Thank you for choosing us to sell your home.

5/5

Google

We have just completed on the sale of our house (in the middle of the lockdown!) with Darren and Lorraine at White & Sons and having bought and sold with various other agents before, we have been blown away with the level of service that we have received here and cannot recommend them enough. We are in no doubt at all, that this move simply would not have happened were it not for Darren and Lorraine’s hard work and commitment to our sale throughout. They supported us through what was an incredibly stressful move, from start to finish, right until the very end! Thank you both so much - you are a credit to your profession! Dave & Christine

David Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you so much for taking the time to leave such a wonderful review, much appreciated. We pride ourselves on offering a professional service at all times, even during lock-down, and are therefore very pleased we could help you move. Thank you very much for choosing White & Sons to sell your home.

5/5

Google

We have just sold our house with White and Sons and would like to thank your staff for all their hard work. Everyone has been so professional, courteous and extremely helpful. The whole service has been Five Star. We'd like to give special thanks to Loraine, who kept us informed at every stage and worked so hard, contacting the buyer, both solicitors and even land registry. She went above and beyond and kept us sane. You really do have exceptional staff and we can't thank you enough. Paul & Tracey

Tracey Β· 23 October 2020 Β· White & Sons Oxted

Agent replied Β· 22 October 2024

Thank you very much for such a glowing review, we can’t thank you enough.

5/5

Facebook

Excellent service. Everyone is always helpful and a pleasure to deal with. I would definitely recommend them.

Julia Β· 24 July 2020 Β· White & Sons Oxted

Agent replied Β· 22 February 2025

Thank you for taking the time to recommend our services, it is very much appreciated. We are so pleased we were able to help you.

5/5

Facebook

We recently sold our house through White & Sons and they were brilliant from start to finish. Great communication and very friendly staff. Would definitely use again!

Elizabeth Β· 3 December 2019 Β· White & Sons Oxted

Agent replied Β· 22 February 2025

Thank you for taking the time to recommend us, this is very much appreciated.

5/5

Facebook

We recently used white and sons for the sale of our home. Stephanie, James and the rest of the team were always available to provide updates and made the transaction stress free for us.

Sabine Β· 3 December 2019 Β· White & Sons Oxted

Agent replied Β· 22 February 2025

Thank you for taking the time to review our service. The team were very happy reading your kind words. Really pleased we were able to take the stress out of moving, thank you for choosing us to sell your home.

5/5

Facebook

Recently sold through White & Sons, Horley branch..Stephanie was fantastic throughout! Great communication and updating us on details when needed πŸ‘Œ

Christina Β· 30 November 2019 Β· White & Sons Oxted

Agent replied Β· 22 February 2025

Thank you very much for taking the time to review our service and for choosing us to sell your home.

1/5

Facebook

Absolutely shocking service. Reading through a lot of these reviews I’m not the only unhappy customer. They were helpful right up until they got us an offer. Then we may aswell have not existed. Every interest was with our buyer and not once was our needs put into consideration. We have a very young child and we were asked to break the chain meaning we could risk being left homeless if we didn’t exchange by the end of November otherwise the buyers would pull out (bear in mind we only accepted an offer at the start of September and we were asked this at the start of November). We then reluctantly agreed. We agreed to exchange with a completion date at the start of jan. after us agreeing to break the chain they then insisted on ringing on a near daily basis to find out when we our new property is ready to move in to but after getting us to break the chain I feel it is now none of their business. Fortunately our new property was ready so we then agreed to move the completion date to the 6th of December. We then had our buyers turn up at our house completely unannounced asking us what was going on with the move as white and sons were not keeping in contact with them. We were then emailed again by white and sons to move the completion date forward again which at this point was becoming a joke. We’ve now exchanged on our property but did not receive a courtesy call or email to either let us know or congratulate us on exchanging. Quite frankly I don’t actually know what we’re paying them for. And a letter of complaint will be going to white and sons. I strongly recommend you don’t use white and sons. I wish I had listened to a friend of mine who is an estate agent who warned me against them. Please don’t make the same mistake I did.

Ryan Β· 29 November 2019 Β· White & Sons Oxted

Agent replied Β· 22 February 2025

Dear Mr Pearson, we are of course deeply distressed to read your review. Given our 200 years of property experience we fully appreciate that not all property transactions progress smoothly, nevertheless we always try extremely hard to meet and exceed the needs of our clients. Excellent customer care is at the heart of our business therefore any complaint is taken very seriously. Stephen Cullens, Partner in charge of our Horley branch, will contact you directly to discuss this matter. White & Sons.

1/5

Facebook

So my last review they deleted as they clearly dont like negative reviews! AVOID LIKE THE PLAGUE!!! They are very very rude and their so called estate agents are clueless! For landlords definitely avoid as their fees are EXTORTIONATE!! And they dont manage their properties properly. We reported windows we couldn't open months ago and they never sorted it. This is a fire risk. We also had issues with our toilet and they sent a dodgy plumber who had to come twice and the toilet is worse now! They seriously are money grabbers, they will screw you over on the smallest, stupidest things. Also tenants, get a break clause put in! I became unwell and we struggled with rent so we needed to move. They decided to charge us all of the Landlords fees plus vat of course and wouldnt let us move until they found new tenants. They also are moaning that we left our previous house unclean when it was unclean when we moved in! All they want is your money and dont care about anything else. They leave things broken and dont fix them. Please please avoid them it's really not worth the stress and hassle! Oh they also think its acceptable to give you keys to a dirty house but try to penalise you and charge nearly Β£300 for a professional clean when you leave... ABSOLUTE JOKERS, clearly very incompetent! Seriously the reason we had to move is we unfortunately fell on hard times. DONT EXPECT THESE CLOWNS TO CARE!!! They're happy enough when they're ripping you off, but when you're struggling they charge you nearly your whole deposit to move out! I cannot stress what an awful company this is and I will keep leaving reviews until people are aware!

Beth Β· 21 November 2019 Β· White & Sons Dorking

Agent replied Β· 20 March 2026

Thank you for contacting us. Firstly, we haven’t responded to your first post as you specifically requested that we did not contact you again (emailed dated 13th November). Your original post was removed by Facebook as it contained obscenities. As explained we are acting in accordance with your signed Assured Shorthold Tenancy Agreement, an ARLA approved document, which contains industry standard terms and conditions. We are trying extremely hard to accommodate your early tenancy exit and manage the subsequent ramifications this may have. We would urge you to contact James Turnbull, our Partner in charge of complaints, should you wish to discuss this matter any further https://www.whiteandsons.co.uk/pages/complaints-handling-procedure and we would respectfully ask you to refrain from commenting on individual members of staff Facebook pages. White & Sons

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about White & Sons

Which White & Sons office has the most reviews?

Reigate and Banstead has the most, with 426 reviews rated 4.8 out of 5, followed by Oxted with 415.

Where are the White & Sons offices?

The four White & Sons offices, by town:

  • Dorking: 104 High Street, Dorking, RH4 1AZ, RH4 1AZ
  • Leatherhead: 10 North Street, Leatherhead, KT22 7AW, KT22 7AW
  • Oxted: 39-41 Station Road East, Oxted, RH8 0BD, RH8 0BD
  • Reigate and Banstead: 24 High Street, Reigate, RH2 9AY, Reigate and Banstead, RH2 9AY
Has White & Sons won any awards?

Yes. In The Trusted Agent 2026 awards: White & Sons, Tandridge won Trusted Agent.

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