Trusted Agent profile
★★★★★
193 reviews across 2 offices and 2 platforms
Watts and Morgan has two offices, in Penarth and Cowbridge. Together they have 193 reviews on two platforms, rated 4.3 out of 5 overall.
133
Reviews on Google
All 2 offices
60
Reviews on Trustpilot
Business-wide
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Watts and Morgan's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotPoor valuation for quick and easy sale
Watts and Morgan valued our property at £800K whilst 3 other agents put a valuation closer to £950K. I believe that they were attempting a quick sale at an easy time. I'm glad that we shopped around as this might have cost my husband and I an eye watering amount!
1/5
TrustpilotLost us the sale
W&M lost us the sale of our property. The solicitor reported that the seller was annoyed at the lack of updates from W&M. Avoid if you'd like to sell your property.
5/5
GoogleExtremely helpful throughout, with clear communication & updates
2/5
GoogleWe’re currently in the process of a formal Subject Access Request and deposit dispute with this agency. At the initial viewing, the agent openly apologised for the poor condition of the property, specifically mentioning the unpleasant smell of wet dog and the previous tenant’s paintwork. Because these issues were acknowledged by the agency themselves, we didn’t feel the need to raise a formal complaint. Instead, we resolved the problems ourselves, trusting that this goodwill would be reflected at the end of the tenancy. Sadly, that hasn’t been the case. We’re now facing what we feel are unjustified deposit deductions, and are currently seeking full documentation under GDPR. If needed, we will escalate to the ICO and TDS. We’ll update this review depending on how the situation is handled going forward.
2/5
Trustpilotunjustified deposit deductions
We’re currently in the process of a formal Subject Access Request and deposit dispute with this agency.
2/5
Trustpilotunjustified deposit deductions
We’re currently in the process of a formal Subject Access Request and deposit dispute with this agency. At the initial viewing, the agent openly apologised for the poor condition of the property, specifically mentioning the unpleasant smell of wet dog and the previous tenant’s paintwork. Because these issues were acknowledged by the agency themselves, we didn’t feel the need to raise a formal complaint. Instead, we resolved the problems ourselves, trusting that this goodwill would be reflected at the end of the tenancy. Sadly, that hasn’t been the case. We’re now facing what we feel are unjustified deposit deductions, and are currently seeking full documentation under GDPR. If needed, we will escalate to the ICO and TDS. We’ll update this review depending on how the situation is handled going forward.
1/5
GoogleUnfortunately forgot to let me know a viewing was no longer going ahead so I wasted an hour and a half travelling
5/5
GoogleHad a great experience with Dan at Watts & Morgan who communicated frequently and honestly during what was a stressful process
5/5
GoogleTom, Dan & Sarah were great throughout the process. We stipulated a completion date at the time of initial offer and that date was met by great communication about 9 weeks into the process. We completed in 13 weeks which was a great outcome for all involved.
5/5
GoogleI experienced first class service from Watts & Morgan. The team were always available to assist with any queries, and they maintained a professional service throughout. I would certainly recommend using this estate agent.
5/5
GoogleWe recently purchased our new home through Watts and Morgan, our numerous questions were dealt with very professionally. We relocated from London to Sully, Sarah and Dan were exceptional in making this as stressful as they could. We wouldn't hesitate in recommending Watts and Morgan as an estate.
5/5
GoogleA really good experience provided by Watts & Morgan. In particular, Dan Lansdowne provided regular and trustworthy feedback that I really valued. The office staff and in particular, Sarah Twamley were very helpful in providing regular updates during the crucial closing period. Would certainly recommend.
5/5
GoogleThe team at Watts & Morgan in Penarth have been a pleasure to deal with while we rented from them. Especially Sarah and Jodi who both helped us out during our time as tenants. So refreshing to find letting agents who are kind and friendly and care about their tenants.
5/5
GoogleWatts & Morgan were great from start to finish. Tom came to value our property very quickly upon request, Dan then came out to take fabulous photos of our home to market and Sarah was excellent at communicating with us and chasing up the chain to completion. I would not use any other estate agent! Thank you all for your hard work and excellent customer service.
5/5
GoogleThis is the first time we have purchased a property with Watts & Morgan. The property we bought was waiting for probate to be completed and they kept us informed all the way to completion. Really good communication from the whole team in the Penarth office. All went smoothly and we love our new home.
1/5
GoogleRating only, no written review.
1/5
GoogleAVOID RENTING 41 CLOS Y CWARRA - ROUGE LANDLORD!!!!! Absolutely disgusting! Anyone who wants to rent and negotiate with Jodi Cavaliere, don’t!! Landlord did not secure bond and no Deposit Certificate provided as stated by JC. Landlord tried to keep hold of my money and Jodi Cavaliere appeared to go out of her way to find fault with the state of the property when I left. Wasn’t interested in helping, previous tenants also didn’t receive their bond back. DO NOT RENT 41 Clos Y Cwarra, St, Fagans. Rouge landlord produced fake invoices to try and keep deposit. Ended up going to court and I was awarded full payment of deposit and costs. She’s now changed her name from Ruth to Nicole 🙄
5/5
GoogleQuick response to initial enquiry. Very responsive in dealing with the matters in hand.
5/5
GoogleI cannot recommend Watts & Morgan in particular Dan Lansdown highly enough! They truly went above and beyond to secure me my dream property. From the moment I stepped into their office, I knew I was in good hands. Their professionalism and expertise were evident from the start. They took the time to understand exactly what I was looking for in a property, and then worked tirelessly to find options that matched my criteria. Their knowledge of the market was impressive, and they were able to navigate the complexities of the real estate world with ease. Throughout the entire process, Dan Lansdown was incredibly responsive and communicative. He kept me informed every step of the way, answering all of my questions and addressing any concerns I had promptly and thoroughly. It was clear that they had my best interests at heart, and their dedication to ensuring I found the perfect property was unwavering. Thanks to Dan, I am now the proud owner of my dream home. I couldn't be happier with the outcome, and I have them to thank for making it all possible. If you're in the market for a new property, do yourself a favor and enlist the help of Watts & Morgan (Ask for Dan) You won't be disappointed!
5/5
GoogleExcellent service, great communication with polite friendly staff.
5/5
GoogleVery pleasant polite people, kept us up to date with what was happening
5/5
GoogleAlways highly professional, courteous and friendly throughout a recent sale and purchase. Thoroughly recommended.
5/5
GoogleWe bought a property that Watts & Morgan were representing. While of course any estate agent is representing the seller primarily, as buyers we always felt the agent (Dan Lansdown) was acting with honesty and integrity. Dan facilitated communication between all parties well and was always responsive. In searching for a property he also made himself available at awkward times for us to squeeze in viewings around our schedule. He even went as far as showing us some off-market properties. The icing on the cake was the lovely gift box handed over on the day of completion from the Watts & Morgan team with everything from discounts at Ikea (came in useful very soon after moving in!) to some snacks and a wonderful hand drawing of the property we'd just purchased.
5/5
GoogleTom,Dan and the sales team at Watts & Morgan were successful in the sale of our house. There were many viewings and alot of interest in the house. The team were professional,friendly and helpful. Communication was good. We were notified about every booking and always rang with feedback and advice afterwards. Thank you for making the process much less stressful than it could have been! Karen Haan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Penarth has the most, with 157 reviews rated 4.4 out of 5, followed by Cowbridge with 71.
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