Watts and Morgan Penarth reviews

★★★★★ 5/5

Trustpilot

Outstanding. I 100% recommend Watts and Morgan.

I don’t think anybody is a real fan of estate agents and some of our recent interactions with different ones have been less than enjoyable….. so dealing with Tom and Dan at Watts and Morgan was a breath of fresh air. Not only were their rates reasonable and substantially less than the ‘bigger’ estate agents, they were much nicer to deal with than the so called larger companies too, they were professional, efficient and incredibly helpful. Having used several different estate agents over the years and having only experienced good service a couple of times, it was extremely pleasing to feel like we were being looked after every step of the way. Communication was spot on and nothing was too much trouble. Unfortunately the house we’ve just purchased was via a different estate agent and the difference in the quality of service is huge. It just highlighted how lucky we were to have gone with Tom and the team. Thank you to everyone at Watts and Morgan, we will definitely use you again in the future and I strongly suggest that anybody reading this gives them a go too.

Jamie · 12 May 2026

★★★★★ 5/5

Google

We had previously sold a house with Watts and Morgan and had a good experience so decided to use them again for our most recent move. Absolutely nothing but the highest praise for everyone involved in the process. Dan did a great job in valuing and marketing the house. He was great with viewings and always gave feedback. Easy to contact and pleasant to deal with. Our related purchase was quite challenging but Sarah was absolutely on it with the sales progression. I am certain that without her dedication the chain would have collapsed. I absolutely recommended the whole team in the Penarth branch as professional, knowledgeable and warm. I hope not to be moving again anytime soon but would definitely use Watts and Morgan again if we do.

Nicola · 16 December 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Outstanding service from Watts & Morgan We sold our four-bedroom property in Dinas Powys in 2025 and had an excellent experience with Watson & Morgan Estate Agents from start to finish. They helped design a well-articulated, professionally presented brochure that immediately generated a high level of interest and strong viewing numbers. The team at Watts & Morgan conducted the viewings in person and presented the property accurately and professionally, which resulted in us receiving multiple offers. They were also extremely supportive and skilled during the negotiation process, helping us achieve a final selling price that we were extremely satisfied with. A special thank you to Dan Lansdown and Tom Gould, who were the main agents acting on our property. Their professionalism, communication, and dedication made the whole process smooth and successful. We would highly recommend Watts & Morgan to anyone looking to sell their home.

Zach · 16 December 2025

★★★★★ 5/5

Trustpilot

Tomos was outstanding in helping us…

Tomos was outstanding in helping us through a difficult purchase process. Always constructive and communication was always clear. The rest of the team also provided great support and it was lovely to see Dan on moving day take the time to come round with a bottle of bubbly.

Richard · 28 July 2026

★★★★★ 5/5

Google

Professional prompt and courteous service throughout the whole process. Our house was sold in 3 days !!! A massive thank you to Dan Lansdowne such a lovely kind person a true gentleman who did an amazing job marketing our home. The whole penarth team are fabulous a shout out to Tom in sales and the lovely Sarah who kept us informed throughout the sale. I would highly recommend Watts and Morgan estate agents

Jackie · 16 December 2025

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service - Tom was a pleasure to work with for an off-market sale (which was not without its complications). Discreet, professional and a he was excellent at handling multiple parties and communicating with all involved. We have no hesitation in recommending him.

Charlie · 27 July 2026

★★★★★ 5/5

Google

Reviewing a purchase of a property through Watts and Morgan. Absolutely seamless process, I was mostly in contact with Dan, but also Tomos sometimes, and then a few other members of the team and all were fantastic, especially Dan and Tomos. Always able to be contacted with any queries, really knowledgeable and helpful when the usual sticking points that come with property sales came up. We were able to complete on our property purchase in around 2.5 months due to the efficiency and dedication of the whole team at Watts and Morgan, which is quick when it comes to property sales in my experience! Didn't ever feel as though they didn't have the time for my questions and queries, and always offering sound advice or coming back with suggestions and solutions rather than problems and delays. I will recommend Watts and Morgan to all friends and family, and if we ever come to sell our property, they will be our first choice. Thanks!

Luis · 16 September 2025

★★★★★ 5/5

Google

At a difficult time for our family, I wanted an estate agent to sell my late fathers house, with the main criteria being integrity and honesty. Tomos and the team did an incredible job from start to finish during the whole process. Clear communication, instructions, advice, and final completion. Outstanding, and highly recommended 🙏

Howard · 16 December 2025

★★★★★ 5/5

Google

They sold my Apartment recently. I had a fantastic experience with this company. Dan and Sarah were brilliant & very professional. I can't thank them enough for updating me every step of the way & taking the pressure off me. Thank you both very much. Hopefully, I will be doing business with you again.

Shu · 16 December 2025

★★★★★ 5/5

Trustpilot

A breath of fresh air

I would without any hesitation recommend Watts & Morgan. Every step of the way, the communication was spot on. From the first interaction with Tom & Dan they were professional and polite and a pleasure to deal with. They provided timley feedback after every viewing and made the whole process very straight-forward. After a sale was agreed, we had a weekly update from Sarah, who kept everything moving forward through to completion. Having dealt with other estate agents during our search and purchase, Watts & Morgan are a different class. 100% recommend them and when the time comes in the future, they'll be our first and only call.

Michael · 29 May 2026

★★★★★ 5/5

Trustpilot

Jayne's response

I would just like to say that as useful as these platforms can be unfortunately anyone can post a totally one sided review which can be hugely damaging to a business and defamatory to an individual. Unfortunately Jemma isn't sharing the whole story. They caused huge delays in the process, were obstructive, significantly delayed the process and held our client, the vendor, to ransom at the last stage for a price reduction. Sadly other parties can cause a transaction to be unnecessarily stressful and behave in a very inconsiderate and selfish way. Their behaviour was disappointing to say the least. As I am now retired I can respond in this way and say that Watts and Morgan are a professional and highly regarded family run business of many years standing. These buyers sadly were badly behaved.

Jayne · 30 April 2026

★★★★★ 5/5

Google

We have used W&M for our last 2 purchases and a recent sale. Tom and Dan are great to work with, never any pressure and we trust them completely. Sarah kept us up to date regularly throughout the process and I would highly recommend the Penarth team.

Steve · 16 December 2025

★★★★★ 5/5

Trustpilot

We had a great experience with everyone…

We had a great experience with everyone at Watts & Morgan. But, Sarah is the ace card.

David · 27 July 2026

★★★★★ 5/5

Trustpilot

WATTS&MORGAN were absolutely amazing…

WATTS&MORGAN were absolutely amazing selling my house . From the moment I called them to the day of the selling the property and signing all the paperwork they were there for me. . The staff were great keeping me updated with it all , they phoned every week . I carnt fault the professional service i received. I highly recommend Watts&Morgan for buying or selling a property they went beyond to keep me updated.

Nicholas · 12 May 2026

★★★★★ 5/5

Trustpilot

Best Estate Agents

I can’t speak highly enough of Watts & Morgan. I have been a tenant with them for 3 years, always very responsive & helpful. Then purchased the property I was living in and again, amazing service and genuinely helpful, especially Sarah and Jodi.

Karen · 20 December 2025

★★★★★ 5/5

Google

We were very happy with the service and help we’ve received when buying through W&M. It was a very long process, but Dan was very patient and kept us updated with things at the buying end of the process.

Hilary · 16 December 2025

★★★★★ 5/5

Trustpilot

The whole process was excellent

The whole process was great. All the staff were very friendly, helpful and efficient. They always kept us up-to-date and quickly responded to any queries we had. Our home was well presented in their own materials and online. The house sold within a month with a full asking price offer. The sale went smoothly, with regular updates, resulting in us being very satisfied with the service provided.

Tony · 14 May 2026

★★★★★ 5/5

Google

I used Watts & Morgan for my recent house sale. From the initial consultation and valuation through to the final completion, they were professional, efficient and reliable. The team were always available when I need them, and they managed the viewings with excellent attention to detail; dealing with enquiries from prospective buyers and following up after each viewing. Their office team were superb at moving things forward with my sale and onward purchase; liaising with solicitors and other parties in the chain to keep things on track. I felt that the whole team were joined up and truly invested in making my move happen. I would not hesitate to recommend Watts & Morgan.

David · 16 January 2026

★★★★★ 5/5

Trustpilot

Excellent service from the Cowbridge…

Excellent service from the Cowbridge office . Very professional, friendly and efficient. Natalie, Chloe and team great

Christine · 9 May 2026

★★★★★ 5/5

Google

I cannot recommend Watts & Morgan in particular Dan Lansdown highly enough! They truly went above and beyond to secure me my dream property. From the moment I stepped into their office, I knew I was in good hands. Their professionalism and expertise were evident from the start. They took the time to understand exactly what I was looking for in a property, and then worked tirelessly to find options that matched my criteria. Their knowledge of the market was impressive, and they were able to navigate the complexities of the real estate world with ease. Throughout the entire process, Dan Lansdown was incredibly responsive and communicative. He kept me informed every step of the way, answering all of my questions and addressing any concerns I had promptly and thoroughly. It was clear that they had my best interests at heart, and their dedication to ensuring I found the perfect property was unwavering. Thanks to Dan, I am now the proud owner of my dream home. I couldn't be happier with the outcome, and I have them to thank for making it all possible. If you're in the market for a new property, do yourself a favor and enlist the help of Watts & Morgan (Ask for Dan) You won't be disappointed!

Michael · 10 May 2024

★★★★★ 5/5

Google

Big thanks to Dan and Sarah at Watts & Morgan. Both team members made the process of purchasing a property with them very easy, professional and supportive throughout the process. Would recommend!

James · 16 December 2025

★★★★★ 5/5

Google

Outstanding! From first visit to discuss the sale price, to the last phone call to say funds had landed and keys could be collected and everything in between, was simply awesome. The process was not going as we had hoped for, but the Team we talked to (Tom, Dan and Sarah) were reliable, well informed and always helpful and reassuring. Stark contrast to the Agent we were buying from who after securing our sale, didn't contact the vendors or us the buyers again. Thank you to the Team at Watts & Morgan you made a stressful period very manageable X

Paul · 16 December 2025

★★★★★ 5/5

Trustpilot

Really helpful and efficient agents

We sold our house through Watts and Morgan in Bridgend and were really impressed with their efficiency, knowledge and kindness. The market was very buoyant then fell to completely flat during the time we were trying to sell. We had two sales fall through, one the day before exchange. Throughout, Talia was really helpful with her sound advice and she and Rebecca pulled out all the stops for us. We especially thought their communication was excellent, we always got thorough feedback on viewings very quickly and they were always easy to contact, which made the whole process much less stressful. Jane was also really helpful in progressing our sale, in constant touch with the buyer and their solicitor and always letting us know what was happening. Thank you Watts and Morgan, Talia, Rebecca and Jane made a really stressful time much easier and we're very glad we chose you as our agents!

Monica · 6 February 2024

★★★★★ 5/5

Trustpilot

Professional, Speedy, and Easy

Natalie was fantastic in arranging our letting. Amazing service. 5 stars!

Ryan · 14 May 2026