Watts and Morgan estate agents in Penarth and Cowbridge

★★★★★ 5/5

Trustpilot

Outstanding. I 100% recommend Watts and Morgan.

I don’t think anybody is a real fan of estate agents and some of our recent interactions with different ones have been less than enjoyable….. so dealing with Tom and Dan at Watts and Morgan was a breath of fresh air. Not only were their rates reasonable and substantially less than the ‘bigger’ estate agents, they were much nicer to deal with than the so called larger companies too, they were professional, efficient and incredibly helpful. Having used several different estate agents over the years and having only experienced good service a couple of times, it was extremely pleasing to feel like we were being looked after every step of the way. Communication was spot on and nothing was too much trouble. Unfortunately the house we’ve just purchased was via a different estate agent and the difference in the quality of service is huge. It just highlighted how lucky we were to have gone with Tom and the team. Thank you to everyone at Watts and Morgan, we will definitely use you again in the future and I strongly suggest that anybody reading this gives them a go too.

Jamie · 12 May 2026 · Watts and Morgan Cowbridge

★★★★★ 5/5

Trustpilot

Watts and Morgan were excellent from…

Watts and Morgan were excellent from start to finish. Tomas and the rest of the team were professional, friendly, and kept us up to date with progress throughout the whole process. They made everything smooth and stress-free. Highly recommend the team at Watts & Morgan Penarth

Rachel · 12 May 2026 · Watts and Morgan Cowbridge

★★★★★ 5/5

Trustpilot

Excellent service from the Cowbridge…

Excellent service from the Cowbridge office . Very professional, friendly and efficient. Natalie, Chloe and team great Pushed the progress through quickly keeping us informed and all issues Would definitely recommend this great team thankyou All

Christine · 9 May 2026 · Watts and Morgan Cowbridge

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service Professional and friendly throughout the process Kept us well informed at every stage.

Julie · 8 May 2026 · Watts and Morgan Cowbridge

★★★★★ 5/5

Trustpilot

Recommended 🌟

Professional, good communication and responsive.

Customer · 30 April 2026 · Watts and Morgan Penarth

★★★★★ 5/5

Trustpilot

Recommended 🌟

Professional, good communication and responsive. We’ve had problems with other Bridgend estate agents in the past, but Watts & Morgan have been fantastic. Recommended 🌟

Customer · 30 April 2026 · Watts and Morgan Cowbridge

★★★★★ 5/5

Trustpilot

I used Watts & Morgan Bridgend for my…

I used Watts & Morgan Bridgend for my recent house sale. They were excellent, we had a quick sale and an excellent price for our house. No complaints at all

Customer · 30 April 2026 · Watts and Morgan Cowbridge

★★★★★ 5/5

Trustpilot

Jayne's response

I would just like to say that as useful as these platforms can be unfortunately anyone can post a totally one sided review which can be hugely damaging to a business and defamatory to an individual. Unfortunately Jemma isn't sharing the whole story. They caused huge delays in the process, were obstructive, significantly delayed the process and held our client, the vendor, to ransom at the last stage for a price reduction. Sadly other parties can cause a transaction to be unnecessarily stressful and behave in a very inconsiderate and selfish way. Their behaviour was disappointing to say the least. As I am now retired I can respond in this way and say that Watts and Morgan are a professional and highly regarded family run business of many years standing. These buyers sadly were badly behaved.

Jayne · 30 April 2026 · Watts and Morgan Cowbridge

★★★★★ 1/5

Trustpilot

Not the exciting experience, buying a home should be…

I can’t tar the whole company with the same brush, but unfortunately our experience with Jayne, who handled our purchase, was disappointing from start to finish. The property was significantly overvalued, which caused unnecessary delays in the process. From that point on, communication became increasingly frustrating. Emails often came across as sarcastic and pressuring, to the extent that we ended up asking our financial advisor to deal with them on our behalf just to avoid the tone. What stood out most was the lack of professionalism and basic customer care on completion day. After purchasing a half-a-million-pound home, we expected at least a simple “congratulations” or some acknowledgment of what should have been a really exciting milestone. Instead, we were handed a set of keys with no enthusiasm or courtesy, and told the rest would be posted. That was it. Buying a home is a big moment, and this one felt completely flat due to the lack of care and communication. Based on this experience, I wouldn’t choose to use them for any future property sales.

Jemma · 19 April 2026 · Watts and Morgan Cowbridge

★★★★★ 1/5

Trustpilot

Leaving one star review, dreadful estate agents

Leaving one star review but woud be zero if I could! Highly recommend staying away from this estate agent, have no interest in the clients/seller, all they want is a quick sale. The agent who came to value our house, I nearly asked her to leave. She had no respect for my home, didnt offer to take her shoes off had a quick look round, rudly under valued my home to the point I felt she was mocking me for rejecting her valuation. Spouted out nonsense that if I try to market it at what I want the mortgage company will want to come in and have a look around, went on to use stamp duty as a hurdle even though I was willing to cover this cost and first time buyers are actually are exempt. Decided to go with a proper estate agent, house sold within 24 hours to a first time buyer and £25k more than what Watts & Morgan said i could possibly scrape to get! We've sold several houses over the years and Watts & Morgan are by far the worst I've ever dealt with

Dee · 2 April 2026 · Watts and Morgan Cowbridge

★★★★★ 1/5

Google

No one turned up for the viewing

Sumaya · 16 March 2026 · Watts and Morgan Penarth

★★★★★ 1/5

Trustpilot

I was interested in viewing a property

I was interested in viewing a property with them but they don’t answer the phone in the Bridgend office and certainly don’t answer emails what a shocking outfit

Mr · 21 February 2026 · Watts and Morgan Cowbridge

★★★★★ 1/5

Google

Took ages to resolve issues with the property including essential ones. Coming at the property every few months to take photos indoors, felt very invasive.

Lucian · 16 February 2026 · Watts and Morgan Cowbridge

★★★★★ 5/5

Google

Excellent service from Dan, Tomos, Sarah, and the rest of the team. Professional, responsive, and a pleasure to deal with throughout. Highly recommended.

Rich · 16 January 2026 · Watts and Morgan Penarth

★★★★★ 5/5

Google

I used Watts & Morgan for my recent house sale. From the initial consultation and valuation through to the final completion, they were professional, efficient and reliable. The team were always available when I need them, and they managed the viewings with excellent attention to detail; dealing with enquiries from prospective buyers and following up after each viewing. Their office team were superb at moving things forward with my sale and onward purchase; liaising with solicitors and other parties in the chain to keep things on track. I felt that the whole team were joined up and truly invested in making my move happen. I would not hesitate to recommend Watts & Morgan.

David · 16 January 2026 · Watts and Morgan Penarth

★★★★★ 1/5

Google

If I could give these people zero stars, I would!, but won't allow ! I had a person living next door to me for four long years! It's was absolutely hell from day one that the person moved in. Cannabis coming into our house, police there all the time, the person was arrested 4 times, sectioned 3 times, has been abusive to all the neighborhood. It's only that this person who was continuously intoxicated with cannabis assaulted a neighbour was finally evicted. He had a six month eviction notice but nothing was done. Watts & Morgan did nothing in the 4 years of us constantly telling them about this abusive person via hundreds of emails. Give this company a wide birth, totally unprofessional people to deal with. They put my family through hell! They didn't even check this person out before being housed, the same problems were happening 10 years ago with the cannabis smell with this person. Total waste of time! All they were interested in is getting their money!!! No duty of care to any of the neighborhood!! No quality of life for any of the neighbours for the last four years. Couldn't even sit in your own garden without being intoxicated with cannabis fumes, or worse still, abuse and violence!! Keep well clear of Watts & Morgan of Cowbridge!!!! Total Amateurs!!!! 👎👎👎👎

Peter · 22 December 2025 · Watts and Morgan Cowbridge

★★★★★ 5/5

Trustpilot

Best Estate Agents

I can’t speak highly enough of Watts & Morgan. I have been a tenant with them for 3 years, always very responsive & helpful. Then purchased the property I was living in and again, amazing service and genuinely helpful, especially Sarah and Jodi.

Karen · 20 December 2025 · Watts and Morgan Cowbridge

★★★★★ 5/5

Google

We had previously sold a house with Watts and Morgan and had a good experience so decided to use them again for our most recent move. Absolutely nothing but the highest praise for everyone involved in the process. Dan did a great job in valuing and marketing the house. He was great with viewings and always gave feedback. Easy to contact and pleasant to deal with. Our related purchase was quite challenging but Sarah was absolutely on it with the sales progression. I am certain that without her dedication the chain would have collapsed. I absolutely recommended the whole team in the Penarth branch as professional, knowledgeable and warm. I hope not to be moving again anytime soon but would definitely use Watts and Morgan again if we do.

Nicola · 16 December 2025 · Watts and Morgan Penarth

★★★★★ 5/5

Google

I highly recommend Watts and Morgan as an Estate Agent. Thom Dan and Sarah are very professional as well as being personable and accommodating. I have used them twice now and if and when I move again they will be the first people I call.

Neil · 16 December 2025 · Watts and Morgan Penarth

★★★★★ 5/5

Google

1st class agency. Professional and attentive from the first viewing and supported me throughout the purchase process. I throughly recommend them whether you’re a buyer or seller.

Simon · 16 December 2025 · Watts and Morgan Penarth

★★★★★ 5/5

Google

Outstanding! From first visit to discuss the sale price, to the last phone call to say funds had landed and keys could be collected and everything in between, was simply awesome. The process was not going as we had hoped for, but the Team we talked to (Tom, Dan and Sarah) were reliable, well informed and always helpful and reassuring. Stark contrast to the Agent we were buying from who after securing our sale, didn't contact the vendors or us the buyers again. Thank you to the Team at Watts & Morgan you made a stressful period very manageable X

Paul · 16 December 2025 · Watts and Morgan Penarth

★★★★★ 5/5

Google

Watts & Morgan were great with our house sale. All of the staff were friendly, efficient and helpful but most importantly we trusted them to have our best interests at heart. They are a local agent who doesn't over-value a property just to get the sale and they often have properties for sale that are not listed on Rightmove.

Liz · 16 December 2025 · Watts and Morgan Penarth

★★★★★ 5/5

Google

All good and very helpful and professional. Kept me informed and helped me out with problems with the Land registry

Adrian · 16 December 2025 · Watts and Morgan Penarth

★★★★★ 5/5

Google

They sold my Apartment recently. I had a fantastic experience with this company. Dan and Sarah were brilliant & very professional. I can't thank them enough for updating me every step of the way & taking the pressure off me. Thank you both very much. Hopefully, I will be doing business with you again.

Shu · 16 December 2025 · Watts and Morgan Penarth