Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Showing 1,735 reviews on Google only. Show every review
1/5
GoogleGates falling down, perimeter walls falling down, cockroach in the fabrication of the building, inadequate parking, window cleaning, rusty and erosion of external balcony. All which they do nothing about. Avoid at all cost, awful customer service.
5/5
GoogleService and support from Urban Bubble has been excellent and they have managed to solve a number of core issues that have been historic in the building for a number of years. Keep up the good work!
1/5
GoogleI lived in one of their private student accomodation. This is an awful company. We didnt have our furniture for move in date. We didnt even have all our furniture by leaving date haha. They charged people hundreds after leaving for incomplete paintwork and damage caused by a shoddy job they hadnt finished properly. Honestly many of us in that building are in legal distbutes now. Was a massive shame as was looking forward to moving out for uni very much. Sadly this company was horrendous
1/5
GoogleThey are rude and liars! I am the flat owner in one of the flat they manage and they have changed my lease apportionment % in my service charge. When I called their office the staff are so rude and lying all the time on the phone. They people dealing with the issue kept changing over the 6 month and I still haven't got a proper answer from them! They increased by lease apportionment % which does not agree with my own contract and they won't even show me the evidence I have been asking for!!! They are just charging whatever they want.
1/5
GoogleReviews show a clear pattern - for tenants, abysmal & for landlords, 'ok'. But I would ask any self respecting landlord to avoid using this company to manage your building because they simply don't care about their tenants whatsoever and it's you who is ultimately being represented. Like so many other commenters, I share the exact same kind of problems showing its widespread throughout their operations and not just a few isolated incidents; Awful communication, dishonest with promises regarding the building, extremely rude and uncompromising staff. They're inefficient at dealing with problems and upon raising a concern with them, you will be hit with a wall of defensiveness as they look to shift blame on to anyone but themselves. They even damaged my personal property and offered no compensation. I have moved into a private property since and have been met by a house mate who had an equally bad experience with them at the very same building as me. At first I thought it was such a unique coincidence, but after looking at these comments, perhaps not..
4/5
GoogleNorfolk House is a very modern and convenient place to live! Studio is large and reasonably priced for location and finish. The gym facilities are never too busy and are an added bonus for the price per month. In addition the staff are very welcoming and are always ready to help. The only downside was how disorganised they were on my move in date, with lost keys and then not being shown to my room or any of the communal facilities, I was initially quite worried about the administration of the property however since then any issues that have occurred have been resolved promptly.
4/5
GoogleI’ve been with Urban Bubble for just over a month now and they have been brilliant. After attending a viewing a few months prior, I was pleasantly surprised by the size of the studio (in Liverpool) when I actually moved in, with it being more spacious than I’d imagined. The facilities are great, on site gym and laundry facilities which are great as neither are ever very busy and always available to use. The concierge staff have been amazing, so friendly and kind and always willing to help you out. The length of the tenancy is a huge benefit to me, as they offer a lot of flexibility with their contracts in comparison to other letting agents which is great. My favourite part of the studio is the bathroom. It’s so fresh and modern and the size of the shower is amazing in comparison to other accommodations I’ve lived in. Negatives - the cinema room still hasn’t reopened yet, which is a shame as I’d really like to make use of it. The studio itself is not supplied with kitchen and cleaning essentials which is quite annoying since the price per month isn’t exactly what would be considered as cheap. There is very rarely a member of staff always at reception, so it can sometimes feel like your burdening them when you have to make a phone call to ask for assistance. However, they are very quick to respond and arrive to provide help. Overall my experience so far has been very good.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
Google10 out of 10 blow bubble again
1/5
GoogleGillian at The Wentwood is extremely rude, aggressive, unprofessional, illiterate and shouldn't be in the particular position she's in.
5/5
GoogleIncredibly spacious studio apartments with incredible views. The whole process was made incredibly simple because of the great staff at urbanbubble. Would definitely recommend!
1/5
GoogleGates falling down, perimeter walls falling down, cockroach in the fabrication of the building, inadequate parking, window cleaning, rusty and erosion of external balcony. All which they do nothing about. Avoid at all cost, awful customer service.
5/5
GoogleService and support from Urban Bubble has been excellent and they have managed to solve a number of core issues that have been historic in the building for a number of years. Keep up the good work!
1/5
GoogleWhat a joke these lot are, certainly do not deal with Andy there, a total idiot. Multiple offers in for a property and they don't even pass on offers. More to the point they also operate a culture of over pricing. Stay away
1/5
GooglePhone line open times on google are wrong as it’s 4pm closing. Constantly changing meter reading people which means have to call head office to get a new number to explain to a new person. 5 in the last year now. When asked for a meter reading it takes weeks to get anything. Terrible service.
1/5
GoogleI lived in one of their private student accomodation. This is an awful company. We didnt have our furniture for move in date. We didnt even have all our furniture by leaving date haha. They charged people hundreds after leaving for incomplete paintwork and damage caused by a shoddy job they hadnt finished properly. Honestly many of us in that building are in legal distbutes now. Was a massive shame as was looking forward to moving out for uni very much. Sadly this company was horrendous
1/5
GoogleReviews show a clear pattern - for tenants, abysmal & for landlords, 'ok'. But I would ask any self respecting landlord to avoid using this company to manage your building because they simply don't care about their tenants whatsoever and it's you who is ultimately being represented. Like so many other commenters, I share the exact same kind of problems showing its widespread throughout their operations and not just a few isolated incidents; Awful communication, dishonest with promises regarding the building, extremely rude and uncompromising staff. They're inefficient at dealing with problems and upon raising a concern with them, you will be hit with a wall of defensiveness as they look to shift blame on to anyone but themselves. They even damaged my personal property and offered no compensation. I have moved into a private property since and have been met by a house mate who had an equally bad experience with them at the very same building as me. At first I thought it was such a unique coincidence, but after looking at these comments, perhaps not..
4/5
GoogleNorfolk House is a very modern and convenient place to live! Studio is large and reasonably priced for location and finish. The gym facilities are never too busy and are an added bonus for the price per month. In addition the staff are very welcoming and are always ready to help. The only downside was how disorganised they were on my move in date, with lost keys and then not being shown to my room or any of the communal facilities, I was initially quite worried about the administration of the property however since then any issues that have occurred have been resolved promptly.
4/5
GoogleI’ve been with Urban Bubble for just over a month now and they have been brilliant. After attending a viewing a few months prior, I was pleasantly surprised by the size of the studio (in Liverpool) when I actually moved in, with it being more spacious than I’d imagined. The facilities are great, on site gym and laundry facilities which are great as neither are ever very busy and always available to use. The concierge staff have been amazing, so friendly and kind and always willing to help you out. The length of the tenancy is a huge benefit to me, as they offer a lot of flexibility with their contracts in comparison to other letting agents which is great. My favourite part of the studio is the bathroom. It’s so fresh and modern and the size of the shower is amazing in comparison to other accommodations I’ve lived in. Negatives - the cinema room still hasn’t reopened yet, which is a shame as I’d really like to make use of it. The studio itself is not supplied with kitchen and cleaning essentials which is quite annoying since the price per month isn’t exactly what would be considered as cheap. There is very rarely a member of staff always at reception, so it can sometimes feel like your burdening them when you have to make a phone call to ask for assistance. However, they are very quick to respond and arrive to provide help. Overall my experience so far has been very good.
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 795.
The five Urban Bubble offices, by town:
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