Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Showing 1,735 reviews on Google only. Show every review
1/5
GoogleI have been trying to resolve a very simple issue and every week there has been a different reason to turn me away. Finally I have been told (after 8 weeks of waiting) that a contractor will have contacted me - it has been over a week since then and I have heard nothing. I have not been able to move into my new flat because of this. I'm not asking for much, just for Urban Bubble to follow up on something I was assured by a staff member when viewing the property.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleSince this company has grown their service has declined. Complaints are not looked into seriously and constant excuses. I think its time for our block of flats to move to a different management.
5/5
GoogleWent to visit my friend in Manchester at Millington Apartments and it was so refreshing to see a twist on the decoration in the communal areas. What a nice vibe it gives. Found out that Urbanbubble manage the property, wish their team could come to my block!!
4/5
GoogleI had a problem with a window leak in my apartment (a flat in a building). I would like to thank Andrea and her team at Urban Bubble: after all the stress caused, they understood the situation and took actions to solve this problem as quickly as possible!
5/5
GooglePleasure dealing with Rachael Leap from Manchester office - she was supportive, clear and nothing was too much trouble. As a solicitor I often dread dealing with management companies but thanks to Rachael, this matter has been a breeze! Thanks Rachael.
1/5
GoogleI booked the viewing for a property the company put on the maket for sale. Upon arrival there was no one to meet me, I tried to call the office and they said they have no contact to the person who booked the appointment with me and their our advise is to wait! I waited 20 mins outside of the place. This is unbelievable unprofessional. You don’t book an appointment with your client and just do not show up! You owe me my pertrol and car part money and for wasting my time in a lovely Saturday afternoon!
1/5
GoogleI have been trying to resolve a very simple issue and every week there has been a different reason to turn me away. Finally I have been told (after 8 weeks of waiting) that a contractor will have contacted me - it has been over a week since then and I have heard nothing. I have not been able to move into my new flat because of this. I'm not asking for much, just for Urban Bubble to follow up on something I was assured by a staff member when viewing the property.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleReviews show a clear pattern - for tenants, abysmal & for landlords, 'ok'. But I would ask any self respecting landlord to avoid using this company to manage your building because they simply don't care about their tenants whatsoever and it's you who is ultimately being represented. Like so many other commenters, I share the exact same kind of problems showing its widespread throughout their operations and not just a few isolated incidents; Awful communication, dishonest with promises regarding the building, extremely rude and uncompromising staff. They're inefficient at dealing with problems and upon raising a concern with them, you will be hit with a wall of defensiveness as they look to shift blame on to anyone but themselves. They even damaged my personal property and offered no compensation. I have moved into a private property since and have been met by a house mate who had an equally bad experience with them at the very same building as me. At first I thought it was such a unique coincidence, but after looking at these comments, perhaps not..
4/5
GoogleNorfolk House is a very modern and convenient place to live! Studio is large and reasonably priced for location and finish. The gym facilities are never too busy and are an added bonus for the price per month. In addition the staff are very welcoming and are always ready to help. The only downside was how disorganised they were on my move in date, with lost keys and then not being shown to my room or any of the communal facilities, I was initially quite worried about the administration of the property however since then any issues that have occurred have been resolved promptly.
4/5
GoogleI’ve been with Urban Bubble for just over a month now and they have been brilliant. After attending a viewing a few months prior, I was pleasantly surprised by the size of the studio (in Liverpool) when I actually moved in, with it being more spacious than I’d imagined. The facilities are great, on site gym and laundry facilities which are great as neither are ever very busy and always available to use. The concierge staff have been amazing, so friendly and kind and always willing to help you out. The length of the tenancy is a huge benefit to me, as they offer a lot of flexibility with their contracts in comparison to other letting agents which is great. My favourite part of the studio is the bathroom. It’s so fresh and modern and the size of the shower is amazing in comparison to other accommodations I’ve lived in. Negatives - the cinema room still hasn’t reopened yet, which is a shame as I’d really like to make use of it. The studio itself is not supplied with kitchen and cleaning essentials which is quite annoying since the price per month isn’t exactly what would be considered as cheap. There is very rarely a member of staff always at reception, so it can sometimes feel like your burdening them when you have to make a phone call to ask for assistance. However, they are very quick to respond and arrive to provide help. Overall my experience so far has been very good.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
Google10 out of 10 blow bubble again
1/5
GoogleGillian at The Wentwood is extremely rude, aggressive, unprofessional, illiterate and shouldn't be in the particular position she's in.
5/5
GoogleIncredibly spacious studio apartments with incredible views. The whole process was made incredibly simple because of the great staff at urbanbubble. Would definitely recommend!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Patcham Terrace) has the most, with 1,107 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 795.
The five Urban Bubble offices, by town:
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