Trusted Agent profile
★★★★★
2,134 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,134 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Showing 1,735 reviews on Google only. Show every review
1/5
GoogleAwful service! Worthy to offer an emergency number but when you need it, have to wait 40 minutes to get someone on the line and hear that it will take at least 3 hours to get someone to open the main gate. Why call it as emergency phone? It is happing the last two weeks, same problem. Should we park our cars outside to avoid it? For a company self called property management, surely that is not the right way to manage a building with more than 60 apartments.
1/5
GoogleEach time we have needed them to get something fixed or repaired it has been the same story: months instead of weeks to get to a resolution on the issue, with zero updates on progress unless you chase for them. As with the other negative reviews, they will no doubt leave a 'sorry for the dissatisfaction' response to this and an email address to contact them. That's not good enough. Don't be "sorry", be reliable and professional in the first place. And if it's the contractors being hired that are untrustworthy the solution is to get better ones.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GooglePoor communication to residents.
1/5
GoogleStill waiting for essential repairs after two years. Avoid.
5/5
GoogleThe caretaking staff at Freshfields, Mark and Carl are excellent, always helpful, professional, nothing is too much trouble.
1/5
GoogleShocking service been an owner of falt in a property managed by urban bubble for 6 years and have never spoken to and dealt with such cowboys. The building is not maintained and more worried about putting poxy benches in courtyards that resolving issues with the structure of the building.
5/5
GoogleMark who looks after Albert House in Didsbury is excellent. He is very responsive, polite and could not be more helpful. I had to request a fob to access the communal garden and Mark dealt with it immediately and gave me clear information about when he would be calling me back with updates. He even personally delivered the fob to my door.PositiveProfessionalism
1/5
GoogleAwful service! Worthy to offer an emergency number but when you need it, have to wait 40 minutes to get someone on the line and hear that it will take at least 3 hours to get someone to open the main gate. Why call it as emergency phone? It is happing the last two weeks, same problem. Should we park our cars outside to avoid it? For a company self called property management, surely that is not the right way to manage a building with more than 60 apartments.
1/5
GoogleEach time we have needed them to get something fixed or repaired it has been the same story: months instead of weeks to get to a resolution on the issue, with zero updates on progress unless you chase for them. As with the other negative reviews, they will no doubt leave a 'sorry for the dissatisfaction' response to this and an email address to contact them. That's not good enough. Don't be "sorry", be reliable and professional in the first place. And if it's the contractors being hired that are untrustworthy the solution is to get better ones.
1/5
GoogleI booked the viewing for a property the company put on the maket for sale. Upon arrival there was no one to meet me, I tried to call the office and they said they have no contact to the person who booked the appointment with me and their our advise is to wait! I waited 20 mins outside of the place. This is unbelievable unprofessional. You don’t book an appointment with your client and just do not show up! You owe me my pertrol and car part money and for wasting my time in a lovely Saturday afternoon!
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleSince this company has grown their service has declined. Complaints are not looked into seriously and constant excuses. I think its time for our block of flats to move to a different management.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleSince this company has grown their service has declined. Complaints are not looked into seriously and constant excuses. I think its time for our block of flats to move to a different management.
4/5
GoogleI had a problem with a window leak in my apartment (a flat in a building). I would like to thank Andrea and her team at Urban Bubble: after all the stress caused, they understood the situation and took actions to solve this problem as quickly as possible!
5/5
GooglePleasure dealing with Rachael Leap from Manchester office - she was supportive, clear and nothing was too much trouble. As a solicitor I often dread dealing with management companies but thanks to Rachael, this matter has been a breeze! Thanks Rachael.
1/5
GoogleI booked the viewing for a property the company put on the maket for sale. Upon arrival there was no one to meet me, I tried to call the office and they said they have no contact to the person who booked the appointment with me and their our advise is to wait! I waited 20 mins outside of the place. This is unbelievable unprofessional. You don’t book an appointment with your client and just do not show up! You owe me my pertrol and car part money and for wasting my time in a lovely Saturday afternoon!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Patcham Terrace) has the most, with 1,107 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
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