★★★★★ 1/5
GoogleIf you ever see an apartment from urban bubble, whether they own it or just manage it, RUN AWAY!
It's by far the worst managing company I have ever had to deal with. I lived in 2 properties managed by them in Manchester and both had the same problems: no care, noises, parcel stolen, cars broken into, bikes stolen, people going into the building,....
Also if your property group on Facebook is managed by urbanbubble, just expect them to delete anything that will make them look bad...NegativeResponsiveness, Quality, Professionalism, Value
Léna · 21 June 2021 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleHonestly the worst company I have ever dealt with in any capacity. Nothing ever gets done. I've lived in my flat for over five years and there are issues I've had since I moved in that they still haven't bothered to resolve. The worst of it is they just completely ignore your emails, phone calls etc. I've lodged a complaint with them which changed absolutely nothing. I would strongly avoid them if at all possibleNegativeQuality
Benjamin · 21 June 2021 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleUrban Bubble have caused me so much unnecessary stress over the past 5 months. We finished our 18 months tenancy renting one of their properties in Manchester. We moved out on 23rd September 2020, and only this week received our deposit back after going through the Tenancy Deposit Scheme. Almost 5 months later.
At every opportunity during this process, Urban Bubble took every opportunity to push the deadlines and deter us. This is why we took it upon ourselves to use TDS. We moved out of the flat because we were buying a house, which is a stressful time. As well as this, I'm self employed so the current pandemic has also caused me stress. Moving out of a flat and getting a deposit back should've been a simple quick process. The fact it's taken this long and the sheer incompetence from Urban Bubble has caused me the most stress believe it or not. Every time I sent an email chasing them up about our deposit, they replied about a week later saying 'We're chasing it up'. All it would've taken is a phone call.
As an experiment, I sent them an email asking for a refund on a weeks rent as we moved out on the 23rd September, and paid until the end of the month. I knew this was a big long shot, but I just wanted to see if they'd reply. They replied within an hour saying no. That shown me that they care more about taking money than actually showing respect to their tenants.
The only saving grace is that they tried to get money from us for redecoration, and the TDS deemed their request unjust. I was so happy to receive that email as I don’t want another penny of my money going towards this terrible company. I’ve lived in a fair few properties over the past 10 years, and dealt with some pretty horrific letting agencies but Urban Bubble really took the mick with this.NegativeQuality, Professionalism
Danny · 21 June 2021 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleThis is a review for the owners of this company's other company called stay Urbana which I believe has ceased trading but I want others to know what kind of people these are. UNTRUSTWORTHY PEOPLE WHO WILL KEEP YOUR MONEY.
I paid a £420 deposit for a stay in April 2020 which was obviously cancelled. A few months later I received an auto response to an email I'd sent saying the company had ceased trading. I did however receive a response assuring me that a refund would be processed. This has not happened and now my emails are being ignored. No answer on the phone.
I also filed through small claims court which was also ignored. What else can you do?Disgraceful and untrustworthy people. Whilst I sympathize with the landlords, keeping people's hard earned money when they need it more than ever is simply not fair. I wish you the unsuccessful future you deserve for testing people like this.
Jason · 21 June 2021 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleReceived excellent service from Mark today who responded quickly and resolved the issue within ten minutes! Much appreciated. Mark also helped with an issue with our door, which was not unlocking upon fob entry, a few weeks ago. He responded promptly and dealt with the issue as quick as possible, informing us of the status along the way. Friendly, professional and efficient service. Glad to have Mark on site.PositiveResponsiveness, Quality, Professionalism
Lynsey · 21 June 2021 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleI agree with the comments of the previous reviewer (Jason Stubington), the exact same thing happened to me. Please avoid dealing with the companies run by these owners. I didn't receive a refund for a booking with their other company Urbana Apartments. This has been a difficult year for businesses so gave them the benefit of doubt for several months whilst they gave empty promises of a refund. In hindsight, I now know they did not have any intent of returning the money paid to them. Shame on you if you are these owners and are reading this. I wonder how many other people are now out of pocket after dealing with these companies.
Well done Jason for trying to get your money back after a breach of contract via the small claims court. I tried via my credit card company but it was too long after the credit company cut off period to claim it back (as kept getting advised a refund was coming from Urbana).
For anyone looking to find out owners of a business, Companies House site is very useful. As a last resort, the advantage of various social media platforms means you'll also be able to find and politely message owners directly if your emails are coming from a generic email address. In my experience, previously ignored emails suddenly got answered after doing so, even if they were with further empty promises. It was worth a try.NegativeResponsiveness, Professionalism, Value
S · 21 June 2021 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleRating only, no written review.
Vincent · 26 August 2020 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleRating only, no written review.
Michael · 26 August 2020 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleRating only, no written review.
Mag · 26 August 2020 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleShocking service been an owner of falt in a property managed by urban bubble for 6 years and have never spoken to and dealt with such cowboys. The building is not maintained and more worried about putting poxy benches in courtyards that resolving issues with the structure of the building.
James · 26 August 2020 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleAwful service! Worthy to offer an emergency number but when you need it, have to wait 40 minutes to get someone on the line and hear that it will take at least 3 hours to get someone to open the main gate. Why call it as emergency phone?
It is happing the last two weeks, same problem. Should we park our cars outside to avoid it?
For a company self called property management, surely that is not the right way to manage a building with more than 60 apartments.
Breno · 26 August 2020 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
GoogleCaretakers at Freshfields (Mark and Carl) are always excellent and helpful
Bradley · 24 August 2020 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleUrban bubble were the property managers of Maine place for some time and let me tell you this....they are the absolute worst company. They don't pay their suppliers, they mishandled the heating and electric leading to massive debt. Completely unresponsive and unprofessional company that quite frankly should not be trading at all. Avoid them at all costs.NegativeResponsiveness, Quality, Professionalism, Value
Liam · 24 August 2020 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleMark at Southside was really helpful in organising gas engineers to fix a cracked gas pipe. British Gas left me high and dry but Mark had lads on site the very next morning to fix it. Reassuring to know someone like that is available when you need them.PositiveResponsiveness, Professionalism
Joe · 24 August 2020 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleRating only, no written review.
Tom · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 1/5
GoogleRating only, no written review.
Vincent · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 1/5
GoogleRating only, no written review.
Michael · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 1/5
GoogleRating only, no written review.
Mag · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 1/5
GooglePoor communication to residents.
Paul · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 1/5
GoogleStill waiting for essential repairs after two years. Avoid.
George · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 5/5
GoogleThe caretaking staff at Freshfields, Mark and Carl are excellent, always helpful, professional, nothing is too much trouble.
Ann · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 1/5
GoogleShocking service been an owner of falt in a property managed by urban bubble for 6 years and have never spoken to and dealt with such cowboys. The building is not maintained and more worried about putting poxy benches in courtyards that resolving issues with the structure of the building.
James · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 5/5
GoogleMark at Southside was really helpful in organising gas engineers to fix a cracked gas pipe. British Gas left me high and dry but Mark had lads on site the very next morning to fix it. Reassuring to know someone like that is available when you need them.
Joe · 22 June 2020 · Urban Bubble Wandsworth
★★★★★ 5/5
GoogleMark who looks after Albert House in Didsbury is excellent. He is very responsive, polite and could not be more helpful. I had to request a fob to access the communal garden and Mark dealt with it immediately and gave me clear information about when he would be calling me back with updates. He even personally delivered the fob to my door.PositiveProfessionalism
Becky · 22 June 2020 · Urban Bubble Wandsworth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
