1/5
GoogleRating only, no written review.
Trusted Agent profile
Urban Bubble estate agents in London, Wandsworth, Hove and 1 more
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
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Our offices
Urban Bubble's five offices, most reviewed first. Each has its own page.
- Urban Bubble London (Patcham Terrace)Patcham Terrace, Nine Elms, SW8 4EX1,109 reviews · 789 on Google (3.5)80 in the last 90 days
- Urban Bubble London (Smugglers Way)Smugglers Way, SW18 1EW796 reviews · 475 on Google (3.4)29 in the last 90 days
- Urban Bubble Wandsworth45 London, SW11 3SH767 reviews · 767 on Google (3.6)60 in the last 90 days
- Urban Bubble Hove5 Ethel Street, BN3 3GW338 reviews · 0 on Google19 in the last 90 days
- Urban Bubble Coventry8-10 Gulson Road, CV1 2NF305 reviews · 0 on Google20 in the last 90 days
Reviews on Google
Showing 1,735 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
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5/5
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5/5
GoogleRating only, no written review.
5/5
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5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleAbsolutely awful. Trying to sell my home which is unfortunately managed by them. It’s taken weeks for me to get a response from them regarding a form they need to complete, no one answers the phone (I have called 32 times this morning), they are unhelpful and don’t answer questions. Someone actually told me she couldn’t answer my legal question because it wasn’t her department then went on to tell me she was the only one on the legal department She also told me I can do my own management pack, which I did, then told me she won’t fill in the LPE1 form without paying them £300 I honestly can’t believe how incredibly unhelpful urban bubble are and it goes without saying that I can’t WAIT to moveNegativeResponsiveness, Value
1/5
GoogleTwo years into a case of them trying to sort out the fire safety and cladding within Radcliffe House and still little to nothing done. It has become a farce and has left myself and the other leaseholders stuck with no end in sight.NegativeResponsiveness, Quality, Value
5/5
GoogleI've been living in Albert House in Didsbury for a couple of years now and the place is always clean and well maintained. Mark is friendly and professional. I also really liked the addition of hand sanitizers, given the last year.PositiveResponsiveness, Professionalism
5/5
GoogleKyia was super helpful in making sure everything was sorted ahead of moving in to my new apartment, and so kind that she even wished my Grandpa a happy 93rd birthday as we were finalising deposit payments while i was down south visiting him! It’s reassuring as a tenant to know there’s a friendly face should I need anything while living at their property - definitely an asset to the team! Thanks again!
1/5
GoogleThis is a review for the owners of this company's other company called stay Urbana which I believe has ceased trading but I want others to know what kind of people these are. UNTRUSTWORTHY PEOPLE WHO WILL KEEP YOUR MONEY. I paid a £420 deposit for a stay in April 2020 which was obviously cancelled. A few months later I received an auto response to an email I'd sent saying the company had ceased trading. I did however receive a response assuring me that a refund would be processed. This has not happened and now my emails are being ignored. No answer on the phone. I also filed through small claims court which was also ignored. What else can you do?Disgraceful and untrustworthy people. Whilst I sympathize with the landlords, keeping people's hard earned money when they need it more than ever is simply not fair. I wish you the unsuccessful future you deserve for testing people like this.
5/5
GoogleExcellent service and information received from Mark today. I have just moved into the building and spoke with Mark last week prior to moving in to arrange for access to certain site services on the day I was moving in. He was prompt at arranging this for me. Additionally I have now met Mark on site today and he couldn't have been more helpful. He advised me on all aspects of the building and emphasised that should I have any questions or queries moving forward then he is always here to help where he can. It has certainly made settling in much easier and given me the confidence that if anything should go wrong, then it wouldn't be long before any issue would be rectified. First class service and a nice friendly approach. Top marks to Mark. ThanksPositiveResponsiveness, Professionalism
1/5
GoogleThe washing machine has been out of service for three weks. They don't answer the emails delaying any possible action to solve the issue.NegativeResponsiveness, Quality
5/5
GoogleMark is very professional and is working hard to keep the building clean. He has been so helpful every time I have asked for help. Thanks Mark :)PositiveResponsiveness, Professionalism
4/5
GoogleI don't know about all staff but stev is V nice and hard work and regular in all cleaning always clean your door as well and friendlyPositiveProfessionalism
1/5
GoogleIt appears i am another unfortunate resident of this horrible management company. Our apartment has been cleaned maybe four times since the beginning of covid-19, despite several complaints. Photos added show to mess and insect infestation. Now they have started giving out parking tickets to residents for parking in there own car parking spot, during the current climate when many residents are currently out of work and already struggling to make end meet. Ironically Michael Howard, the Director of this company, quoted "I was living in an apartment block in central Manchester where the managing agent wasn’t very good and there was no customer care or even basic enquiry handling service. I set about designing a service solution that was not just competent but that really listened and delivered the voice of the customer." Truly inspiring quote by the MD, quite the wordsmith. CLEAN YOUR PROPERTY, CHANGE YOUR POLICY!!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleHad a great experience finding a property with these amazing agents. During my time house hunting I had the joy of working with two agents, Zula and Kyia! Both super helpful, knowledgeable and now I’m moving into a gem of a property. No matter how much of a pain and stress merchant I was being they always answered the phone and replied to emails very quickly and professionally, and I can’t forget pleasantly!PositiveResponsiveness, Quality, Professionalism
1/5
Google**DO NOT** employ this 'property management' company to look after your building. There seems to be similar issues in all residential buildings listed under them; security breaches such as cars being broken into, bikes and parcels being stolen, lifts out out order for over a year and cladding issues. All this and they continue to increase and overspend on service charge. They do not care for the safety of their residence. They have no idea what they are doing. They have been thrown off other residential properties they 'managed' in the past and I can not wait fro them to be thrown off others.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleSingularly the most incompetent lettings agency I have ever dealt with, from start to finish. Response is the absolute bare minimum or you just get fully ignored, when trying to get in contact about anything from broken furnishings to genuine health hazards within our flat. Awful communication and staff that just don't care.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Urban Bubble
Which Urban Bubble office has the most reviews?
London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
Where are the Urban Bubble offices?
The five Urban Bubble offices, by town:
- Coventry: 8-10 Gulson Road, Coventry, CV1 2NF
- Hove: 5 Ethel Street, Hove, BN3 3GW
- London (Patcham Terrace): Patcham Terrace, Nine Elms, London, SW8 4EX
- London (Smugglers Way): Smugglers Way, London, SW18 1EW
- Wandsworth: 45 London, Wandsworth, SW11 3SH
