Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Showing 1,735 reviews on Google only. Show every review
5/5
GoogleWe had some issues with noise with an apartment below us. Both Charlotte & Rosie replied swiftly and professionally dealt with the situation. I can now say that the noise has subsided and I'm really happy with how fast Charlotte acted. Thank you!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleAwful company in my opinion, moved into my apartment a year ago and they seemed fine at first, replying whenever I had problems I had no issues what so ever, when I decided to move out after my year in the apartment they tried to blame all damage on me even though I provided evidence that the damage was there before. Also they have not even replied to me over getting my deposit back, I moved out of the apartment over a month ago now and they still just don’t seem to care after sending email and email, I would not recommend using Urbanbubble to anyone, shambles of a company.
5/5
GoogleI’d like to add my huge thanks to the team at Urbanbubble who have worked tirelessly on the research, reports and communications in regard to the cladding catastrophe in our country at the moment. Thanks to them they have secured 100% of the funding available to us leaseholders and owners. I am very grateful and relieved. Well done to you all.
5/5
GoogleAlways wonderful service from Ste at Ingenta. Very prompt with requests for meter readings etc. and does a great job looking after the building. Ste is always great to bump into as well and has a great rapport with residents.
Thanks for the review Daniel!
5/5
GoogleRecently moved in to Freshfields and have found it easy to settle in. The caretaker, Mark, has been very helpful and is very friendly. They do a really good job of keeping the building neat and tidy.
Hi Ross. Thanks so much for the review, it's great to hear you've settled in well and Mark has provided excellent service!
5/5
GoogleRecently moved into the Southside development and Urban Bubble have been great so far. Mark and Ste do a great job of cleaning the communal areas and the lobby always smells lovely. They're also very fast and responsive with meter readings, which are often a bugbear when living in flats.PositiveResponsiveness, Professionalism
5/5
GoogleKyia was super helpful in making sure everything was sorted ahead of moving in to my new apartment, and so kind that she even wished my Grandpa a happy 93rd birthday as we were finalising deposit payments while i was down south visiting him! It’s reassuring as a tenant to know there’s a friendly face should I need anything while living at their property - definitely an asset to the team! Thanks again!
4/5
GoogleI have lived at the flats for 4 years now, mark are caretaker does an incredible job at making sure everywhere is clean like the bin room , all floors and stairs. Always asks if we have any issues and if there is he will sort them out.
1/5
GoogleAbsolutely shocking maintenance company, avoid at all costs. Worst customer service I’ve ever come across, no value for people. Constantly ignore you, don’t try and fix things with any speed, overspend on areas without adequate quotes, expertise are zero. If buying an apartment managed by this company, DO NOT BUY you’ll regret it instantly!!!
Hi Simon. I am sorry to hear of your dissatisfactions with our service. I would like to look into this in more detail please, so would appreciate it if you could send an email to info@urbanbubble.co.uk with some information about which building you live in and some of the issues you've experienced. Thank you.
5/5
GoogleThe team have been absolutely amazing in their dedication and commitment to help all leaseholders by compiling and submitting a successful case for the full funding from the Government’s BSF for all the necessary remedial works at Advent 2/3. They kept everyone informed along what was a long and stressful road. Thank you.
5/5
GoogleHello , I own an apartment at Vantage Quay in Manchester. I can honestly say that Urbanbubble and the team there have done nothing short of amazing job in managing to secure the funding that they did obtain. I could see that the only reason we were successful was due to their extremely prompt action in being quick off the mark in their submissions. I for one am very grateful to the team their and their efforts. Un fortunately many others still have this major problem hanging over their heads.
4/5
GoogleSince moving Mark at Urban Bubble who manages the site has been amazing. Nothing is ever too much trouble. Whilst I was away for an extended period there we some issues with the car parking arrangements and Mark managed what could have been a difficult situation remarkably well and he resolved the issues amicably.
1/5
GoogleAbsolute garbage when it comes to residential building management, constant power cuts that take as long as 8 hours to resolve, only for another cut to occur within the same day several hours later. EDIT: Since Google does not allow to respond to owner's reply directly, I'll just insert it here that you failed to mention that it took you over 11 hours to actually start fixing the problem, your out of hours service did nothing the entire time. Also, you're not actually keeping anyone updated -- the information about faulty isolator was not communicated to the residents of the building at the time of writing, I had to find out about it from your response. Also, you absolutely failed to address many of the residents' questions and concerns regarding these power outages, even though they've asked you about this repeatedly, through your own app. If this is your damage control then it is both embarrasing and insulting.
Hi Vasily. Thank you for taking the time to review urbanbubble. We cannot apologise enough for the issues you have been experiencing, due to power outages at your building. This has been an ongoing issue which we have been working hard to resolve. We understand how inconvenient this has been, as we have manually been running checks on each floor in order to find the issue. This morning we discovered the issue to be a faulty isolator on the 11th floor. We have been keeping residents updated via our app, and will continue to do so. Please rest assured we take these issues very seriously, and are constantly working on fixes. If you'd like to speak to the team directly, they can be reached on 0161 543 8500
5/5
GoogleI am an owner of an apartment in City Point 2 and ever since Urban Bubble became the managing agents, I've found the staff to be both friendly and professional. The City Point 2 development now wants for nothing and is maintained to the highest standards. The Leaseholders have recently received the wonderful news that they are to receive 100% BSF funding for the remediation work on City Point 2. This successful outcome is a reflection of the commitment and dedication that has been shown by Urban Bubble staff who represented the Leaseholders from the start. I have already written to Kaleb and his team, thanking them for their hard work and I would reiterate my gratitude in this post.
5/5
GoogleSouthside, Nell Lane - Mark, caretaker. I can't say enough good things about Mark - he is super friendly, always around if you need him, really quick to reply, and goes over and above to be helpful or sort out any issues. It is so nice to have someone from a management company who actually cares - makes paying the monthly fee excellent value. I am moving soon and will miss having Mark around for when I need something!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy five stars is for Mark and Ste for always being polite & helpful while doing a thankless task of maintaining the Urbanbubble building I live in. Urban bubble as a company are not five stars however. I do not get called back when said they would. Ongoing leak in building, ongoing noise, smoke and drug disturbance in the building.
Thank you for leaving a review Tess!
5/5
GoogleWe wanted to write this review following a recent issue with the guttering being blocked and leaking like a waterfall from all the joints of the connecting joints on the downpipe. I spoke with Mark - the caretaker of 'Southside', on Nell Lane - Who logged a job for the repair as I was speaking to him. I was told someone would attend site to resolve within 7 days. Last friday - (25/02/22) the window cleaning guys arrived with a long cherry picker and cleared the gutter, fixed the guttering back to the sofit and advised the issue with the guttering was caused by heavy rain, a blockage in the downpipes, creating pressure which has blown the joints as mentioned. The blockage will need blowing out by dyn-a rod. I can't thank Mark enough for his help in getting this issue addressed,
Thank you Simon, so pleased Mark was able to get a quick fix for the guttering!
1/5
GoogleNever complain about a company publicly, but I’ve been waiting nearly two weeks for a response regarding my deposit and a disagreement over them trying to repaint the entire property - that quite frankly was left in the condition I found it in. Amongst some other issues I’m contesting. I had multiple problems with a ridiculously noisy neighbour - that in over a year they never once did anything about. Nobody answers the phone, nobody EVER answers emails - UNLESS it’s something they want from you. Now I’ve found that my deposit wasn’t set up properly at their end with the tenancy deposit scheme, so when I’ve come to check its status, it’s none existent. *UPDATE* They’ve now withheld my deposit from me for nearly 8 weeks. After I objected to their ridiculously over priced deductions. And now all communication from their side has ceased. They have stated in their reply to this review that they have communicated with me on several occasions. That’s a lie - as Becci who is dealing with the issue has now stopped replying to me, when UB need to respond to the deposit scheme to progress the dispute, which they are now refusing to do. This whole complaint arises from their lack of communication with me as a landlord, they’re just saying they have to make themselves look better! See below!NegativeResponsiveness, Quality, Professionalism
1/5
GoogleWe have owned an apartment in Clarence Mill for just over a year. So far we are deeply unimpressed by Urban Bubble. They are slow to answer emails, make promises over the telephone which are not kept. When they do react to emails it is as if they do read them properly. I have found myself repeating myself a lot, and still getting nowhere. Here’s hoping for better.
Hi Angie. Thank you for leaving us a review. I was very disappointed to see you have not been impressed with urbanbubble and our service. I have spoken to your property manager in order to gain some more understanding of the issues you have faced, however I would appreciate if you could please email some details to info@urbanbubble.co.uk, in the hope that I can look into this, and hopefully improve your opinion of urbanbubble. Thank you
5/5
GoogleHad a fire alarm problem at Briarfield Court recently; constant beeping noises in the corridors. The next day Mark had a look and the fire alarms were updated, only then we realized there were even more beeping alarms in the loft! As well as sorting out this rather annoying problem Mark also sorted out a faulty light outside my front door on the same day. Fast, efficient service
Thanks so much Daniel, great to see Mark was so helpful!
1/5
GoogleI own two apartments in the same development, managed by Urbanbubble on behalf of the freeholder.Last year I discovered that Urbanbubble have been billing my Service Charge at a higher percentage than that specified in my Lease.They accept this is the case. They refuse to refund the monies they have overcharged me, for the years I have owned the apartments( six and seven years respectively). I have gone through their complaints procedure, but their position remains the same. They did assure me that I would be charged the correct percentage share in future. Since then I have received two Service Charge Invoices, for each apartment.I have been overcharged on each. I have asked them to send me amended invoices, but have heard nothing. Their level of customer service is unacceptable. I will be making a further complaint. I would urge anyone who owns an apartment, managed by Urbanbubble, or is in the process of buying one, to carefully check that the Service charge billed, correlates with the percentage specified in your Lease. If you find the Service Charge has been overcharged, I wish you luck in trying to resolve it, you'll need it!
Hi Jeanette. Thank you for leaving a review. Firstly I would like to apologise that you feel the service you have received has been less than satisfactory. As we mentioned in the response issued to your complaint, the service charge apportionment which had been billed incorrectly was due to incorrect information being provided to us when we were instructed at Victoria Mill. We felt the historic charges were not warranted to be refunded, due to the fact that the monies paid had been allocated to the service charge, which contributes to the running of the site, rather than directly profiting urbanbubble. We were however concerned to read that your service charge has since been billed incorrectly since your complaint. I have spoken to our finance team, and it appears that the service charge apportionment was changed for this years budget, however our system failed to pick up the change, which means invoices were sent out incorrectly. We are working to rectify this issue, and can only apologise for the huge stress and inconvenience we are aware this will have caused. We will of course refund anything you have paid which is incorrect since your initial complaint in October 2021. Alongside this, we were also concerned to read that you have raised this issue and not received any reply from the team. Please leave this with us, as we will investigate why you have not had a response, and issue you with confirmation once the correct apportionment has been updated fully on our system. Thank you
5/5
GoogleSince buying our flat in 2017 we have been very satisfied with Urban Bubble in their management of the building, communications and in dealing with any issues that have cropped up. However it is the property team’s efforts in dealing with the fire safety issues discovered following the Grenfell fire that we have been most impressed by. The property team have worked tirelessly on behalf of the leaseholders with professionalism and commitment to apply for and successfully secure funding from the government’s Building Safety Fund for the remediation works needed. It was such a relief to hear that the application had been successful and we are immensely grateful to Gemma and Kaleb in particular for all their hard work and dedication.PositiveProfessionalism
5/5
GoogleIt is still very early days for us working with Urban Bubble, but so far within just 8 days of taking over the management of 2 properties for us, they have managed to get the builders to complete remedial action on 3 jobs that our previous management firm had failed to get completed in 6 months. Looking forward to a long lasting and productive partnership.
Hey Richard. Thanks so much for taking the time to leave us a review. It's great too see that the outstanding works have been completed!
1/5
GoogleCorrupt. Do not use this organisation under any circumstances. Would not let me move into my property because my mother's manager did not email back to confirm she worked there, despite me providing: proof my parents owned their house, proof that I had sufficient funds to cover the entire renting period, proof my parents had sufficient funds to cover the entire renting period, proof that I had an income whilst I would be living there (PhD stipend). Staff were rude, defensive and did not return my deposit.
Hi Matthew. Sorry to hear you have had a negative experience with us. I have checked out system and cannot see any new applications from you, but you did rent with us in February 2021. Please could you send an email to info@urbanbubble.co.uk with some details so I can look into this for you.
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London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
