Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 4/5

Google

I have lived at the flats for 4 years now, mark are caretaker does an incredible job at making sure everywhere is clean like the bin room , all floors and stairs. Always asks if we have any issues and if there is he will sort them out.

Emily · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

We wanted to write this review following a recent issue with the guttering being blocked and leaking like a waterfall from all the joints of the connecting joints on the downpipe. I spoke with Mark - the caretaker of 'Southside', on Nell Lane - Who logged a job for the repair as I was speaking to him. I was told someone would attend site to resolve within 7 days. Last friday - (25/02/22) the window cleaning guys arrived with a long cherry picker and cleared the gutter, fixed the guttering back to the sofit and advised the issue with the guttering was caused by heavy rain, a blockage in the downpipes, creating pressure which has blown the joints as mentioned. The blockage will need blowing out by dyn-a rod. I can't thank Mark enough for his help in getting this issue addressed,

Simon · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Absolutely shocking maintenance company, avoid at all costs. Worst customer service I’ve ever come across, no value for people. Constantly ignore you, don’t try and fix things with any speed, overspend on areas without adequate quotes, expertise are zero. If buying an apartment managed by this company, DO NOT BUY you’ll regret it instantly!!!

Simon · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

The team have been absolutely amazing in their dedication and commitment to help all leaseholders by compiling and submitting a successful case for the full funding from the Government’s BSF for all the necessary remedial works at Advent 2/3. They kept everyone informed along what was a long and stressful road. Thank you.

Bill · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Hello , I own an apartment at Vantage Quay in Manchester. I can honestly say that Urbanbubble and the team there have done nothing short of amazing job in managing to secure the funding that they did obtain. I could see that the only reason we were successful was due to their extremely prompt action in being quick off the mark in their submissions. I for one am very grateful to the team their and their efforts. Un fortunately many others still have this major problem hanging over their heads.

Martin · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

Since moving Mark at Urban Bubble who manages the site has been amazing. Nothing is ever too much trouble. Whilst I was away for an extended period there we some issues with the car parking arrangements and Mark managed what could have been a difficult situation remarkably well and he resolved the issues amicably.

Uberpet · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Absolute garbage when it comes to residential building management, constant power cuts that take as long as 8 hours to resolve, only for another cut to occur within the same day several hours later. EDIT: Since Google does not allow to respond to owner's reply directly, I'll just insert it here that you failed to mention that it took you over 11 hours to actually start fixing the problem, your out of hours service did nothing the entire time. Also, you're not actually keeping anyone updated -- the information about faulty isolator was not communicated to the residents of the building at the time of writing, I had to find out about it from your response. Also, you absolutely failed to address many of the residents' questions and concerns regarding these power outages, even though they've asked you about this repeatedly, through your own app. If this is your damage control then it is both embarrasing and insulting.

Vasily · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I am an owner of an apartment in City Point 2 and ever since Urban Bubble became the managing agents, I've found the staff to be both friendly and professional. The City Point 2 development now wants for nothing and is maintained to the highest standards. The Leaseholders have recently received the wonderful news that they are to receive 100% BSF funding for the remediation work on City Point 2. This successful outcome is a reflection of the commitment and dedication that has been shown by Urban Bubble staff who represented the Leaseholders from the start. I have already written to Kaleb and his team, thanking them for their hard work and I would reiterate my gratitude in this post.

Peter · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Southside, Nell Lane - Mark, caretaker. I can't say enough good things about Mark - he is super friendly, always around if you need him, really quick to reply, and goes over and above to be helpful or sort out any issues. It is so nice to have someone from a management company who actually cares - makes paying the monthly fee excellent value. I am moving soon and will miss having Mark around for when I need something!PositiveResponsiveness, Quality, Professionalism, Value

Laura · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

My five stars is for Mark and Ste for always being polite & helpful while doing a thankless task of maintaining the Urbanbubble building I live in. Urban bubble as a company are not five stars however. I do not get called back when said they would. Ongoing leak in building, ongoing noise, smoke and drug disturbance in the building.

Tess · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Never complain about a company publicly, but I’ve been waiting nearly two weeks for a response regarding my deposit and a disagreement over them trying to repaint the entire property - that quite frankly was left in the condition I found it in. Amongst some other issues I’m contesting. I had multiple problems with a ridiculously noisy neighbour - that in over a year they never once did anything about. Nobody answers the phone, nobody EVER answers emails - UNLESS it’s something they want from you. Now I’ve found that my deposit wasn’t set up properly at their end with the tenancy deposit scheme, so when I’ve come to check its status, it’s none existent. *UPDATE* They’ve now withheld my deposit from me for nearly 8 weeks. After I objected to their ridiculously over priced deductions. And now all communication from their side has ceased. They have stated in their reply to this review that they have communicated with me on several occasions. That’s a lie - as Becci who is dealing with the issue has now stopped replying to me, when UB need to respond to the deposit scheme to progress the dispute, which they are now refusing to do. This whole complaint arises from their lack of communication with me as a landlord, they’re just saying they have to make themselves look better! See below!NegativeResponsiveness, Quality, Professionalism

Andrew · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

We have owned an apartment in Clarence Mill for just over a year. So far we are deeply unimpressed by Urban Bubble. They are slow to answer emails, make promises over the telephone which are not kept. When they do react to emails it is as if they do read them properly. I have found myself repeating myself a lot, and still getting nowhere. Here’s hoping for better.

Angie · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Had a fire alarm problem at Briarfield Court recently; constant beeping noises in the corridors. The next day Mark had a look and the fire alarms were updated, only then we realized there were even more beeping alarms in the loft! As well as sorting out this rather annoying problem Mark also sorted out a faulty light outside my front door on the same day. Fast, efficient service

Daniel · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

I own two apartments in the same development, managed by Urbanbubble on behalf of the freeholder.Last year I discovered that Urbanbubble have been billing my Service Charge at a higher percentage than that specified in my Lease.They accept this is the case. They refuse to refund the monies they have overcharged me, for the years I have owned the apartments( six and seven years respectively). I have gone through their complaints procedure, but their position remains the same. They did assure me that I would be charged the correct percentage share in future. Since then I have received two Service Charge Invoices, for each apartment.I have been overcharged on each. I have asked them to send me amended invoices, but have heard nothing. Their level of customer service is unacceptable. I will be making a further complaint. I would urge anyone who owns an apartment, managed by Urbanbubble, or is in the process of buying one, to carefully check that the Service charge billed, correlates with the percentage specified in your Lease. If you find the Service Charge has been overcharged, I wish you luck in trying to resolve it, you'll need it!

Jeannette · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Since buying our flat in 2017 we have been very satisfied with Urban Bubble in their management of the building, communications and in dealing with any issues that have cropped up. However it is the property team’s efforts in dealing with the fire safety issues discovered following the Grenfell fire that we have been most impressed by. The property team have worked tirelessly on behalf of the leaseholders with professionalism and commitment to apply for and successfully secure funding from the government’s Building Safety Fund for the remediation works needed. It was such a relief to hear that the application had been successful and we are immensely grateful to Gemma and Kaleb in particular for all their hard work and dedication.PositiveProfessionalism

LINDA · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

It is still very early days for us working with Urban Bubble, but so far within just 8 days of taking over the management of 2 properties for us, they have managed to get the builders to complete remedial action on 3 jobs that our previous management firm had failed to get completed in 6 months. Looking forward to a long lasting and productive partnership.

Richard · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Throughout the entire process they have worked quickly and tirelessly to secure the funding necessary to enable the work to be done. During an extremely stressful and worrying time for all leaseholders they have consistently kept us notified. Explaining clearly and precisely at what stage they were at and how it was progressing. A thoroughly professional job by all concerned, thank you.

Craig · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Corrupt. Do not use this organisation under any circumstances. Would not let me move into my property because my mother's manager did not email back to confirm she worked there, despite me providing: proof my parents owned their house, proof that I had sufficient funds to cover the entire renting period, proof my parents had sufficient funds to cover the entire renting period, proof that I had an income whilst I would be living there (PhD stipend). Staff were rude, defensive and did not return my deposit.

Matthew · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Worst management company EVER. They do not send service charges statements to the landlords via email or the correspondence address we ask for the statements to be sent. No response most of the time when you e-mail and the first we hear about service charges will be from their lawyers (along with a late payment charge and legal fees). They then claim to not be able to discuss their file because it was with the lawyers. Absolutely appaling behaviour and complete rip off of landlord due to their poor management.

Heng · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

nice flats but worst property management I've ever seen. unprofessional, incompetent, non-responsive- with no exception! Edit: I've tried to contact your office via phone (mail box), email ( no reply) and ticket form (also no reply) for four weeks. It took you 4 hours to respond to a negative review online. Thanks for making my point Edit2: Unbelievable. You have all my contact details yet my actual issue seems to be shrouded in some sort of magical mist. This is not maintenance or landlord related, all I'm trying to do is change my contact email address so, you know, you can contact me and I can PAY RENT! Edit3: I'm back with yet another example of the total lack of customer care. Negative reviews seem to get their attention rather than the 3 emails I've sent them directly so maybe this one finally gets someone to look into me being over charged for rent. I wish there was an option to award negative stars because I fell like 1 star is still a bit of flattering here Edit4: Took weeks to get the deposit back :(

Christoph · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

URBAN TROUBLE Wish I could give zero stars. The whole of Nuovo building Ancoats has had x5 power cuts to the whole building in the last month. This last time we have had no power, hot water or heating for over 24 hours. Poor communication as to what is actually happening. Keep telling us everything is fine and fixed while we sit in the dark. Residents have had to cancel work if they work from home. Unable to shower or cook. Absolutely no idea what is going on and whether it continues. Had to keep battery packs charged just in case the power goes out again. Stay away. Shocking company.

Devi · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I would like to thank Urban Bubble for the excellent service since they took over the Management Contract for City Point 2 in Manchester. They have excelled with a high quality and professional service. In addition the Management of the very complex Fire Safety issues and their handling of the claim for funding from the Government Safety Fund has been exemplary. Many thanks.

Paul · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

UB worked tirelessly on our cladding issues/funding application over the last couple of years and we recently got the positive result we all wanted. We were clearly kept updated during the process and I had every confidence they were fighting our corner/exploring every option for us, on a matter of great importance/complexity. Can't thank them enough for all their hard work and I look forward with working with them over the coming years, as they continue to manage our block.

George · 22 June 2022 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

We have spoken to Kyia a few times about different things I've always found you so helpful and friendly as well able to take ownership of issues and see them through to the end. Admirable traits that not everyone has especially during the busy times your office had experienced over the last year! I really appreciate that you turned a complex scenario into something achievable and simple, it was probably way more complex behind the scenes but to us as customers it was very smooth.

Luke · 22 June 2022 · Urban Bubble Wandsworth