Trusted Agent profile

Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

3.4

★★★★★

2,133 reviews across 5 offices and 2 platforms

Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.

Google logo

3.4 / 5

1,736

Reviews on Google

All 5 offices

Trustpilot logo

397

Reviews on Trustpilot

Business-wide

Our offices

Urban Bubble's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,735 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Jack · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Thanks for the review Jack!

4/5

Google

Rating only, no written review.

Carman · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Carman! Thanks for taking to time to leave a review, we are glad to see you're happy with our services!

2/5

Google

Rating only, no written review.

Brosef · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Thank you for leaving a review. Should you wish to discuss this review further, please contact us at complaints@urbanbubble.co.uk.

4/5

Google

Rating only, no written review.

Ian · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Thank you for the review Ian!

1/5

Google

Rating only, no written review.

John · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi John. Thank you for leaving a review. We were concerned to see such a low rating. We would be more than happy to look into any issues you have experienced, if you could please email details to info@urbanbubble.co.uk. Thank you

1/5

Google

Rating only, no written review.

Thomas · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Thomas. Thank you for leaving us a review. I was concerned to see 1 star. Please could you email some details about your dissatisfaction to info@urbanbubble.co.uk so I can take a look into this. Thank you.

1/5

Google

Rating only, no written review.

Leong · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Leong. Thank you for leaving a review. I was disappointed to see a negative rating, so would be very grateful if you could please email info@urbanbubble.co.uk with some details of any issues you have faced, and I can try to rectify this. Thank you

1/5

Google

Rating only, no written review.

Joe · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Joe. Thanks for taking the time to leave a review. I was disappointed to see a negative score. Please could you email info@urbanbubble.co.uk outlining any issues you've faced, so I can look into this. Thank you

5/5

Google

I work at the Modelling Agency, and I can honestly say the cleaner Steve has such a lovely presence. He's friendly and happy to help out whenever he's asked. He has a service with a smile !!

Malika · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Malika, thank you so much for leaving a review!

5/5

Google

I am an owner of an apartment in City Point 2 and ever since Urban Bubble became the managing agents, I've found the staff to be both friendly and professional. The City Point 2 development now wants for nothing and is maintained to the highest standards. The Leaseholders have recently received the wonderful news that they are to receive 100% BSF funding for the remediation work on City Point 2. This successful outcome is a reflection of the commitment and dedication that has been shown by Urban Bubble staff who represented the Leaseholders from the start. I have already written to Kaleb and his team, thanking them for their hard work and I would reiterate my gratitude in this post.

Peter · 26 August 2022 · Urban Bubble London (Smugglers Way)

5/5

Google

Recently moved in to Freshfields and have found it easy to settle in. The caretaker, Mark, has been very helpful and is very friendly. They do a really good job of keeping the building neat and tidy.

Ross · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Ross. Thanks so much for the review, it's great to hear you've settled in well and Mark has provided excellent service!

5/5

Google

Recently moved into the Southside development and Urban Bubble have been great so far. Mark and Ste do a great job of cleaning the communal areas and the lobby always smells lovely. They're also very fast and responsive with meter readings, which are often a bugbear when living in flats.PositiveResponsiveness, Professionalism

Dan · 26 August 2022 · Urban Bubble London (Smugglers Way)

1/5

Google

Absolutely shocking maintenance company, avoid at all costs. Worst customer service I’ve ever come across, no value for people. Constantly ignore you, don’t try and fix things with any speed, overspend on areas without adequate quotes, expertise are zero. If buying an apartment managed by this company, DO NOT BUY you’ll regret it instantly!!!

Simon · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Simon. I am sorry to hear of your dissatisfactions with our service. I would like to look into this in more detail please, so would appreciate it if you could send an email to info@urbanbubble.co.uk with some information about which building you live in and some of the issues you've experienced. Thank you.

5/5

Google

Hello , I own an apartment at Vantage Quay in Manchester. I can honestly say that Urbanbubble and the team there have done nothing short of amazing job in managing to secure the funding that they did obtain. I could see that the only reason we were successful was due to their extremely prompt action in being quick off the mark in their submissions. I for one am very grateful to the team their and their efforts. Un fortunately many others still have this major problem hanging over their heads.

Martin · 26 August 2022 · Urban Bubble London (Smugglers Way)

1/5

Google

Absolute garbage when it comes to residential building management, constant power cuts that take as long as 8 hours to resolve, only for another cut to occur within the same day several hours later. EDIT: Since Google does not allow to respond to owner's reply directly, I'll just insert it here that you failed to mention that it took you over 11 hours to actually start fixing the problem, your out of hours service did nothing the entire time. Also, you're not actually keeping anyone updated -- the information about faulty isolator was not communicated to the residents of the building at the time of writing, I had to find out about it from your response. Also, you absolutely failed to address many of the residents' questions and concerns regarding these power outages, even though they've asked you about this repeatedly, through your own app. If this is your damage control then it is both embarrasing and insulting.

Vasily · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Vasily. Thank you for taking the time to review urbanbubble. We cannot apologise enough for the issues you have been experiencing, due to power outages at your building. This has been an ongoing issue which we have been working hard to resolve. We understand how inconvenient this has been, as we have manually been running checks on each floor in order to find the issue. This morning we discovered the issue to be a faulty isolator on the 11th floor. We have been keeping residents updated via our app, and will continue to do so. Please rest assured we take these issues very seriously, and are constantly working on fixes. If you'd like to speak to the team directly, they can be reached on 0161 543 8500

5/5

Google

Since buying our flat in 2017 we have been very satisfied with Urban Bubble in their management of the building, communications and in dealing with any issues that have cropped up. However it is the property team’s efforts in dealing with the fire safety issues discovered following the Grenfell fire that we have been most impressed by. The property team have worked tirelessly on behalf of the leaseholders with professionalism and commitment to apply for and successfully secure funding from the government’s Building Safety Fund for the remediation works needed. It was such a relief to hear that the application had been successful and we are immensely grateful to Gemma and Kaleb in particular for all their hard work and dedication.PositiveProfessionalism

LINDA · 26 August 2022 · Urban Bubble London (Smugglers Way)

1/5

Google

We have owned an apartment in Clarence Mill for just over a year. So far we are deeply unimpressed by Urban Bubble. They are slow to answer emails, make promises over the telephone which are not kept. When they do react to emails it is as if they do read them properly. I have found myself repeating myself a lot, and still getting nowhere. Here’s hoping for better.

Angie · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Hi Angie. Thank you for leaving us a review. I was very disappointed to see you have not been impressed with urbanbubble and our service. I have spoken to your property manager in order to gain some more understanding of the issues you have faced, however I would appreciate if you could please email some details to info@urbanbubble.co.uk, in the hope that I can look into this, and hopefully improve your opinion of urbanbubble. Thank you

5/5

Google

Steve was such help! I'd just moved into my flat and my estate agent were useless in telling us where the meters were. Steve got me the meters (and helped me know which was which!) which was amazing. It's a small thing but he was really friendly and I really appreciated it.

Cliona · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Thanks so much Cliona!

5/5

Google

Had a fire alarm problem at Briarfield Court recently; constant beeping noises in the corridors. The next day Mark had a look and the fire alarms were updated, only then we realized there were even more beeping alarms in the loft! As well as sorting out this rather annoying problem Mark also sorted out a faulty light outside my front door on the same day. Fast, efficient service

Daniel · 26 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 25 August 2024

Thanks so much Daniel, great to see Mark was so helpful!

5/5

Google

I would like to thank Urban Bubble for the excellent service since they took over the Management Contract for City Point 2 in Manchester. They have excelled with a high quality and professional service. In addition the Management of the very complex Fire Safety issues and their handling of the claim for funding from the Government Safety Fund has been exemplary. Many thanks.

Paul · 26 August 2022 · Urban Bubble London (Smugglers Way)

5/5

Google

Urban Bubble worked tirelessly for the leaseholders of Advent 2 & 3 in Manchester, eventually securing funds from the Building Safety Fund for the remediation work needed on our block. They appointed a specific member of staff to work on the project on our behalf. They kept us up to date with regular zoom meetings.They explained in detail any extra costs that came our way. I am so thankful we had such an amazing team fighting our corner.PositiveResponsiveness, Quality, Professionalism, Value

Louise · 26 August 2022 · Urban Bubble London (Smugglers Way)

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Questions about Urban Bubble

Which Urban Bubble office has the most reviews?

London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.

Where are the Urban Bubble offices?

The five Urban Bubble offices, by town:

Reviews may appear on more than one platform.

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