Trusted Agent profile

Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

3.4

★★★★★

2,133 reviews across 5 offices and 2 platforms

Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.

Google logo

3.4 / 5

1,736

Reviews on Google

All 5 offices

Trustpilot logo

397

Reviews on Trustpilot

Business-wide

Our offices

Urban Bubble's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,735 reviews on Google only. Show every review

1/5

Google

I own two apartments in the same development, managed by Urbanbubble on behalf of the freeholder.Last year I discovered that Urbanbubble have been billing my Service Charge at a higher percentage than that specified in my Lease.They accept this is the case. They refuse to refund the monies they have overcharged me, for the years I have owned the apartments( six and seven years respectively). I have gone through their complaints procedure, but their position remains the same. They did assure me that I would be charged the correct percentage share in future. Since then I have received two Service Charge Invoices, for each apartment.I have been overcharged on each. I have asked them to send me amended invoices, but have heard nothing. Their level of customer service is unacceptable. I will be making a further complaint. I would urge anyone who owns an apartment, managed by Urbanbubble, or is in the process of buying one, to carefully check that the Service charge billed, correlates with the percentage specified in your Lease. If you find the Service Charge has been overcharged, I wish you luck in trying to resolve it, you'll need it!

Jeannette · 12 December 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 11 December 2024

Hi Jeanette. Thank you for leaving a review. Firstly I would like to apologise that you feel the service you have received has been less than satisfactory. As we mentioned in the response issued to your complaint, the service charge apportionment which had been billed incorrectly was due to incorrect information being provided to us when we were instructed at Victoria Mill. We felt the historic charges were not warranted to be refunded, due to the fact that the monies paid had been allocated to the service charge, which contributes to the running of the site, rather than directly profiting urbanbubble. We were however concerned to read that your service charge has since been billed incorrectly since your complaint. I have spoken to our finance team, and it appears that the service charge apportionment was changed for this years budget, however our system failed to pick up the change, which means invoices were sent out incorrectly. We are working to rectify this issue, and can only apologise for the huge stress and inconvenience we are aware this will have caused. We will of course refund anything you have paid which is incorrect since your initial complaint in October 2021. Alongside this, we were also concerned to read that you have raised this issue and not received any reply from the team. Please leave this with us, as we will investigate why you have not had a response, and issue you with confirmation once the correct apportionment has been updated fully on our system. Thank you

1/5

Google

Having vacated our property nearly two months ago, me and partner are still waiting for our deposit to be returned, any deduction amounts have not been confirmed and they fail to respond to any emails. They refuse to connect us to anybody in that department by phone or provide any meaningful information. Appalling communication. Appalling service.

Isaac · 23 November 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 22 November 2024

Hi Isaac. Thank you for taking the time to leave a review. I was concerned to read you are still awaiting your deposit return. I have asked our lettings team for an urgent update on this. In the meantime, if you need to contact us again, please email me directly on info@urbanbubble.co.uk. Thank you

1/5

Google

Worst management company EVER. They do not send service charges statements to the landlords via email or the correspondence address we ask for the statements to be sent. No response most of the time when you e-mail and the first we hear about service charges will be from their lawyers (along with a late payment charge and legal fees). They then claim to not be able to discuss their file because it was with the lawyers. Absolutely appaling behaviour and complete rip off of landlord due to their poor management.

Heng · 11 November 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 10 November 2024

Thank you for taking the time to leave a review for us. I was concerned to read that you've had difficulties in changing your address. Please could you email some details of the issues you have faced, along with which property you own to info@urbanbubble.co.uk so I can attempt to solve this for you Thank you

1/5

Google

Urban Bubble is by far the worst property management company myself and the residents of the Heart, Media City have ever had to dealt with. Background: The Heart is a 21 storey tower block situated in Media City. For the past 7-8 months, only 1 lift in a block that services 200-300 people has been in function. Urban Bubble has been promising the residents this will be fixed and continued pushing it back, December, January, March, April and it goes on and on. The company has now removed their contact number from the one functioning lift as they simply dont care. They do the bare minimum. The second (only functioning lift) also breaks down regularly, they stick duck tape on it to get it back in action for a week max and it breaks down again. Prior to this, we had 12 weeks of regular fire alarms setting off at all hours for the full tower block, 9:00PM, 2:00AM, 5:00AM. They again, did the bare minimum and this issues continued to persist for weeks. Sometimes the residents were outside the block for 2-3 hours with young children in November, December, January. I was looking at purchasing a property nearby until I found out this company was managing the complex. Tenants stay away, Landlords stay away, some many of us are terminating our tenancy agreements in The Heart Media city, directly because of this poor Property management company. Avoid like the plague

Jake · 25 October 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 24 October 2024

Hi Jake. Thank you for taking the time to leave a review. We were disappointed to read of your dissatisfaction. We are of course aware of the issues which The Heart building has faced, especially with regards to the lift. I can assure you that we are doing everything we can to get the lifts back functioning, however we have faced extremely lengthy delays with the delivery of important parts. We have tried to source these elsewhere, however we have been unsuccessful. We are constantly chasing our suppliers for updated times for the delivery of parts, and have been updating all residents and leaseholders via email, post and our app. We completely understand your frustration on this matter, and agree that it is unacceptable to be without two functioning lifts for this length of time. Thank you

5/5

Google

I’ve lived at Freshfields for little under a year now. It’s a nice area and the apartment block is kept clean and organised by Mark and Ste. The only criticism I have is that it’d be handy if they could be here more often than two days a week in case of an emergency with one of the doors or if the lifts were having issues which they do from time to time in an older building. I text mark about getting a new car earlier and needing a parking spot assigned. I checked a time with him when was suitable to pick up my permit. Left my apartment to check in about this and he already had it in hand sorted and was on the same floor I’m on - couldn’t be more helpful to be honest. Deserves the five stars

Callum · 29 August 2022 · Urban Bubble London (Smugglers Way)

Agent replied · 28 August 2024

Thank you Callum, so glad to hear Mark and Ste are keeping the site looking good!

5/5

Google

Urban Bubble worked tirelessly for the leaseholders of Advent 2 & 3 in Manchester, eventually securing funds from the Building Safety Fund for the remediation work needed on our block. They appointed a specific member of staff to work on the project on our behalf. They kept us up to date with regular zoom meetings.They explained in detail any extra costs that came our way. I am so thankful we had such an amazing team fighting our corner.PositiveResponsiveness, Quality, Professionalism, Value

Louise · 26 August 2022 · Urban Bubble Wandsworth

5/5

Google

I have a property at Freshfields and I've recently had a few issues with my tenant. The staff on site, Mark and Steve, have been fantastic in helping me resolve a number of issues. Really approachable, friendly and professional. Nothing was a bother. As I'm not often at the property its a comfort to know that Urban Bubble are providing such quality staff to look after the building.PositiveResponsiveness, Professionalism

Nicky · 26 August 2022 · Urban Bubble Wandsworth

5/5

Google

After an extremely stressful few months trying to get an apartment in Manchester (many people seem to be wanting to move) and struggling to get to them in time, we were left with just a few days before our current tenancy ended. Lewis dealt with our situation and was able to get us through the process within the week we enquired, and we moved in just in time! Lewis was lovely, professional and always chased the referencing company and us to ensure everything got done as quick as possible. After such an uncertain period I couldn’t recommend enough, especially in comparison to other letting agencies we’ve dealt with. We were comfortable and reassured and we couldn’t be happier with our experience. Everything was seamless from start to finish and exceeded expectations from property operators previously dealt with. Thank you Lewis!PositiveResponsiveness, Quality, Professionalism

Elle · 26 August 2022 · Urban Bubble Wandsworth

5/5

Google

We have been using urbanbubble to rent our flat for the past two years. They have just helped us find a new tenant very quickly and efficiently. They have been really professional and efficient. We have been very happy dealing with urbanbubble, thank you! We especially want to thank Katie for her help. Since we have never rented out a flat before and therefore we have lots of questions regarding council bills and utility bills. Katie answered all the questions we raised very patiently and clearly. We really appreciated her help.PositiveResponsiveness, Professionalism

Dong · 26 August 2022 · Urban Bubble Wandsworth

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Which Urban Bubble office has the most reviews?

London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 797.

Where are the Urban Bubble offices?

The five Urban Bubble offices, by town:

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