Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 1/5

Google

My experience with Urbanbubble’s lettings management at LOCAL Blackfriars has been extremely disappointing. Our signed tenancy agreement originally showed an end date of 14 October 2026. Urbanbubble did not contact us in advance to explain that changes under the Renters’ Rights Act had converted the tenancy into a periodic tenancy or that a different notice process would apply. When I submitted notice, Bethany told us that we would remain liable for rent until 15 November. My reference request for a new apartment was then cancelled while this issue was being discussed, placing my new housing application at risk despite my rent always being paid on time. Only after repeated chasing did Bethany agree that the reference could be resubmitted. Both joint tenants have confirmed that we will vacate by 14 October. My flatmate must leave the UK because of her immigration circumstances, and we have offered immediate access for viewings. Despite this, the landlord rejected our request to end the tenancy on the original date and Urbanbubble said the property would only be marketed “from 1 November”. Urbanbubble has not provided a clear reason why the property cannot be advertised now for a new tenant to move in during November. Delaying the marketing reduces the chance of finding a replacement and means the property could remain empty while Urbanbubble and the landlord continue seeking rent from us. We were also told that we must leave the property ten days before a replacement tenant moves in while potentially remaining liable for rent until that tenant arrives. This could mean paying for a property we are not permitted to access. From a tenant’s perspective, this creates the impression that collecting as much rent as possible is being prioritised over finding a reasonable solution. If preventing the landlord from losing rent were genuinely the main concern, advertising the property immediately would be the obvious practical step. We understand that notice requirements exist, but the issue is how Urbanbubble has handled the situation: no clear advance communication, cancellation of my reference, delayed marketing and an unclear proposal that could leave us paying rent for an empty property. A formal complaint has been submitted. I will update this review if Urbanbubble provides a fair and practical resolution.

Oliva · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

Urbanbubble letting team react fast and follow up to landlord and tenant with quick action. Thanks a lot to them!

Emily · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 2/5

Google

While I like the building I am situated in and the staff working there are Amazing, Urban Bubble agents themselves are not the best, they are not the most responsive, take forever to deal with repair requests before actioning them. I have been almost 4 without a washing the last time it broke down, and currently having issues with my fridge which they are yet to resolve, you have to constantly keep chasing them

Amina · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

CARL was extremely helpful and kind. Went above and beyond for everything I needed

Joanna · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

I have certainly heard horror stories about building managers, and my experience with urban bubble doesn't come close. Our building is kept clean, there is always social events and different small businesses brought in, and the standards haven't dropped at all since we moved in. I do wish the service charge was cheaper, but I think that's a reflection on the cost of living crisis and less on Urban Bubble. Also, I know people paying the same service charge and who have half of the facilities.

Paige · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Rating only, no written review.

David · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Urban Bubble, you can respond to a review, but not to a query that has been ongoing and unanswered in my case for almost 3 months? Incompetent. No response or action as yet from your post sales/legal department or anyone else for that matter. Perhaps investigate first before threatening to have my review removed. The worst customer service I have ever received.

Lindsay · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

Well done to the whole team at Urban bubble. Special thanks to Asad and Xavier. Thank you very much for your prompt response. Kumar Sisodia

Kumar · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 3/5

Google

Urban bubble are okay.

Rav · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Very poor managing agent - we have had no end of issues with them for the last 9 years

Mark · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Carl thank you for helping in our apartment!!!

Laoise’s · 15 August 2026 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Urban Bubble has been, without question, the worst property management company I've ever dealt with. They are responsible for managing Viadux, which is marketed as a luxury development, but the management experience couldn't be further from that description. Communication is appalling. They seem to hide behind emails and computer screens rather than providing clear answers or taking ownership of problems. Getting a meaningful response is almost impossible, and maintenance requests disappear into a black hole. I attended a meeting with management to discuss the numerous ongoing issues affecting residents. I left feeling that they were dismissive, uninterested and completely lacking in leadership. There was plenty of talk but very little accountability, and I have little confidence that any of the concerns raised will actually be addressed. The building suffers from persistent maintenance problems. In our case, a leak that had been reported long before was never properly repaired. Instead, temporary fixes were carried out until the problem escalated, eventually leaving us without hot water for several days. This situation was entirely avoidable had the issue been dealt with properly in the first place. Maintenance requests regularly go unanswered for months despite repeated follow-ups. Residents are told that quotes are being obtained for repairs, yet nothing ever seems to happen. Meanwhile, charges continue to appear. There are also apartments suffering from damp, with residents raising concerns about the impact on their health, yet meaningful action appears painfully slow or non-existent. The most worrying part is that this doesn't feel like an isolated experience. Speaking to residents across this 300+ apartment development, I genuinely struggle to find anyone with something positive to say about Urban Bubble. The level of frustration throughout the building is remarkable.

Marcus · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

The two people I have spoken with have been so very helpful and supportive. They are friendly, understanding and sympathetic to our needs and have done their best, in difficult circumstances, to provide as much help as they can. Thank you

Angela · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I had a really positive experience with urbanbubble. We love the property we have found through them and they made the process so quick and easy. Would recommend to anyone else looking to move in Manchester!

Abbie · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I have lived in a building managed by urban bubble for almost 4 years. I wanted to leave a balanced review as living in a building with 400+ residents you cannot please everyone and people are often much quicker to write reviews when they have a complaint rather than when things are going well. My overall experience has been very positive and with one of the biggest strengths being the community the team has created. They regularly organise events that genuinely encourage residents to get to know one another, and I’ve met people in the building through these events who I otherwise wouldn’t have spoken to. Recently they organised weekly 5-a-side football sessions during the World Cup, bringing together residents from several buildings, which is a great example of investing in the community rather than simply managing the property. Jack and Magda in particular have played a massive part in getting these activities up and running smoothly. Communication has also been good. The WhatsApp channels are kept updated with important building information, local events and announcements, and whenever I’ve needed assistance the team has been responsive and helpful. Over the time I’ve lived here, the staff have consistently been friendly, approachable and genuinely seem to care about residents. I know the most common complaints tend to be around service charges and the use of agency staff. While everyone is entitled to their opinion on costs, I also think it’s easy to underestimate everything that goes into running a large residential building and creating the level of service and community that residents often expect. There are always areas that can be improved, but I don’t think it’s fair to overlook the positive work the team does every day. Overall, I appreciate the effort the management team puts into making the building feel like more than just a place to live. Creating a genuine sense of community is something many developments never achieve, and it’s something I hope they continue to invest in.

Grace · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

Urbanbubble letting team react fast and follow up to landlord and tenant with quick action. Thanks a lot to them!

Emily · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 2/5

Google

While I like the building I am situated in and the staff working there are Amazing, Urban Bubble agents themselves are not the best, they are not the most responsive, take forever to deal with repair requests before actioning them. I have been almost 4 without a washing the last time it broke down, and currently having issues with my fridge which they are yet to resolve, you have to constantly keep chasing them

Amina · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

CARL was extremely helpful and kind. Went above and beyond for everything I needed

Joanna · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

I have certainly heard horror stories about building managers, and my experience with urban bubble doesn't come close. Our building is kept clean, there is always social events and different small businesses brought in, and the standards haven't dropped at all since we moved in. I do wish the service charge was cheaper, but I think that's a reflection on the cost of living crisis and less on Urban Bubble. Also, I know people paying the same service charge and who have half of the facilities.

Paige · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Rating only, no written review.

David · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Urban Bubble, you can respond to a review, but not to a query that has been ongoing and unanswered in my case for almost 3 months? Incompetent. No response or action as yet from your post sales/legal department or anyone else for that matter. Perhaps investigate first before threatening to have my review removed. The worst customer service I have ever received.

Lindsay · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

Well done to the whole team at Urban bubble. Special thanks to Asad and Xavier. Thank you very much for your prompt response. Kumar Sisodia

Kumar · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 3/5

Google

Urban bubble are okay.

Ravneet · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Very poor managing agent - we have had no end of issues with them for the last 9 years

Mark · 12 August 2026 · Urban Bubble London (Patcham Terrace)