3/5
GoogleQuick and good for getting us a booking and viewing. Made it quick and easy to get keys and stuff, but a bit slow on replying to messages.
Trusted Agent profile
Urban Bubble estate agents in London, Wandsworth, Hove and 1 more
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
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Our offices
Urban Bubble's five offices, most reviewed first. Each has its own page.
- Urban Bubble London (Patcham Terrace)Patcham Terrace, Nine Elms, SW8 4EX1,107 reviews · 789 on Google (3.5)78 in the last 90 days
- Urban Bubble London (Smugglers Way)Smugglers Way, SW18 1EW795 reviews · 475 on Google (3.4)28 in the last 90 days
- Urban Bubble Wandsworth45 London, SW11 3SH767 reviews · 767 on Google (3.6)60 in the last 90 days
- Urban Bubble Hove5 Ethel Street, BN3 3GW338 reviews · 0 on Google18 in the last 90 days
- Urban Bubble Coventry8-10 Gulson Road, CV1 2NF304 reviews · 0 on Google19 in the last 90 days
Reviews on Google
Showing 1,735 reviews on Google only. Show every review
Google5/5
GoogleConcierge are so lovely and helpful! The communal areas in the building are always kept so clean and tidy, whenever we have guests they compliment how nice the lobby smells! Lots of events and pop ups aswell x
5/5
GoogleBest agency company. The staff were very friendly and helpful even though I asked many questions, especially Johanne. He basically helped me with everything, from choosing the flat to making sure that the referencing process go well. I am very grateful and would highly recommend their services to anyone.
4/5
GoogleQuick to respond regarding viewings and lettings and getting the tenancy sorted. A little slower sorting problems with the flat once moved in, but they're responsive to messages
3/5
GoogleQuick and good for getting us a booking and viewing. Made it quick and easy to get keys and stuff, but a bit slow on replying to messages.
5/5
GoogleCarl thank you for helping in our apartment!!!
Agent replied · 12 October 2026
Hi Laoise! Thank you! We're thrilled Carl could help in your apartment. We'll make sure he knows you've appreciated his support. Thanks from urbanbubble
1/5
GoogleUrban Bubble are responsible for managing Blackhorse Mills in London. I have lived at Blackhorse Mills for four years, and when I first moved in, it was a genuinely lovely, community-driven building. It was well maintained, communication from the management team was friendly and residents actually felt at home here. Unfortunately, particularly over the last year since the change in management, the experience has gone seriously downhill. Communication from management is often appalling, with residents frequently being spoken to in a condescending, controlling and unnecessarily patronising way. You increasingly feel as though you're being treated like a child rather than a paying resident, and, ironically, like you have to walk on eggshells in your own home. The building itself is also increasingly poorly managed. We regularly have lifts breaking down, the air conditioning has not been functioning properly during heatwaves, the pool is frequently overcrowded and is now being made available to the next door communal working space members despite our contracts stating that the facilities are for residents. The bin chutes also seem to be permanently broken. Then there are the financial and administrative issues. Rent has increased significantly, and there seems to be a constant search for ways to extract more money from residents, including repeated mistakes and inconsistencies around payments, contracts and tenancy records. In my own experience, I've had to repeatedly chase management to correct basic administrative errors, including errors that could potentially have financial consequences for residents. This is not what you expect from a professionally managed building, particularly given the rents residents are paying. It's a real shame because Blackhorse Mills used to have such a lovely community feel. Unfortunately, the current management approach has created an environment that feels increasingly controlling, stressful and unwelcoming. I would absolutely not recommend living here under the current management. The building has enormous potential, but the way it is currently being managed is seriously letting it, and its residents, down.
5/5
GoogleVery effective and responsive in letting out my property. Good service
Agent replied · 12 October 2026
Hi Jimmy! Thank you for the great feedback. We're pleased we could be so effective and responsive in letting out your property. We're always here if you need us. Thanks from urbanbubble
4/5
GoogleI have been using Urbanbubble as lettings and management agent for years and have always been satisfied with its service. Its staff is responsive, and it is usually fairly quick in finding me a replacement tenant.
5/5
GoogleLiving within an Urbanbubble building has been all positive since moving in, great building.
Agent replied · 12 October 2026
Hi both! Thank you for the wonderful feedback! We're thrilled you're having such a positive experience living with us. We appreciate you sharing your experience. Thanks from urbanbubble
5/5
GoogleLovely staff and great service! Serena and the team are always so welcoming and accommodating to our engineers when onsite. A real pleasure to deal with. Highly recommended!, TLJ Access Control
Agent replied · 12 October 2026
Hi Amy! Thank you for the wonderful feedback and recommendation! We'll make sure Serena and the team know how much you've appreciated working with them. Thanks from urbanbubble.
5/5
GoogleI’m very pleased with the service provided by the Urbanbubble letting team, especially Dorota. She was professional, responsive and helpful throughout the letting process, keeping me updated and making the whole process smooth and hassle-free. Thank you, Dorota, for your excellent support. Highly recommended!
Agent replied · 12 October 2026
Hi Jacky! We’re delighted to hear that Adeeb continues to deliver great service and consistency. We’ll be sure to pass along your feedback to him. Thanks from urbanbubble
5/5
GoogleVery good experience! The staff at UB are very friendly and helpful.
Agent replied · 12 October 2026
Hi Haoyi Guo! Thank you for taking the time to leave us a review, we really appreciate it! Our team love hearing this, and we're glad you've had such a positive experience. Thanks from urbanbubble.
5/5
GoogleGenerally seem to keep the building in a good state of repair and generally have friendly and helpful concierge staff
Agent replied · 12 October 2026
Hi Chris! Thank you for the feedback! We're pleased the building is being maintained well and that you've found the concierge team friendly and helpful. We appreciate you sharing your experience. Thanks from urbanbubble
5/5
GoogleThe concierge team is incredibly helpful and polite. John went above and beyond to help me during my move-in, even helping carry deliveries to my floor and assisting with the van unloading. He’s very friendly, and the service is excellent.
Agent replied · 12 October 2026
Hi Jairaj Gupta! Thank you for sharing your experience! We're thrilled John went above and beyond to help during your move-in. We'll make sure he knows how much you've appreciated his help! Welcome, and we're always here if you need us. Thanks from urbanbubble
5/5
GoogleCarl came and fixed multiple things for me that have been broken for a month now. Very helpful and I really appreciate it.
Agent replied · 12 October 2026
Hi Divit! Thank you for taking the time to leave us a review. We're delighted Carl could help you. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble
5/5
GoogleI took the flight from Manchester to Larnaca with TUI, the flight was great, cabin crew were friendly and positive. Great experience so far!
1/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Hi Muaaz Tahir. If you have a genuine issue that's affected you then please reach out to us at info@urbanbubble.co.uk. We would love to hear about it so we can resolve it, however if this is not in relation to a genuine issue, then we will look into taking the review down. Thank for your understanding.
5/5
GoogleUrban bubble are always kind and helpful
5/5
GoogleExcellent! I really like it. The receptionist is very attentive and patient (Opsy).
3/5
GoogleThe staff members at High Definition themselves are fantastic. They are always very attentive and quick to pick up on anything we mention, with Magda and Donna in particular standing out for their excellent service and attention to detail. However, there is a lot of room for improvement when it comes to the leaseholder meetings. Despite having extensive conversations and raising important points, there often doesn’t seem to be any meaningful follow-up or communication afterwards to demonstrate progress on the actions and decisions that were agreed. It would be really beneficial to have clearer communication following each meeting, including updates on what has been agreed, who is responsible for taking action, and the progress being made. This would give leaseholders greater confidence that the issues raised are being taken seriously and actively addressed.
4/5
GoogleA difficult job in difficult times but they are addressing as many issues as they can
5/5
GoogleHad a really positive experience with Johanne and Hannah. They’ve both been incredibly helpful, friendly, and responsive throughout. I really appreciate all their support and would definitely recommend them. Thank you both
5/5
GoogleVery patient and helpful and did not once make me feel uncomfortable
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Urban Bubble
Which Urban Bubble office has the most reviews?
London (Patcham Terrace) has the most, with 1,107 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 795.
Where are the Urban Bubble offices?
The five Urban Bubble offices, by town:
- Coventry: 8-10 Gulson Road, Coventry, CV1 2NF
- Hove: 5 Ethel Street, Hove, BN3 3GW
- London (Patcham Terrace): Patcham Terrace, Nine Elms, London, SW8 4EX
- London (Smugglers Way): Smugglers Way, London, SW18 1EW
- Wandsworth: 45 London, Wandsworth, SW11 3SH
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